Toshiba Stratagy Flash Ivp8 User Guide

							Using Stratagy with a Strata CTX
Call Record to Stratagy
Stratagy User Guide   06/0269
➤ To record a call
1. With a call in progress, press 
 !	. 
If you are using the auto method, the Record LED flashes rapidly and there is 
approximately a one second interval (in extreme busy conditions, up to five 
seconds) before the recording starts and the Record LED changes to the in-use 
interval flash rate. You are now recording. Continue to Step 3.
...or if you are using the manual method, the Record LED flashes green rapidly. 
Continue to Step 2.
2. (Manual method only) If you want to record the call to the predefined mailbox 
associated with the phone you are using, press 
. The Record LED flashes rapidly 
and there is approximately a one second interval (in extreme busy conditions, up to 
five seconds) before the recording starts and the Record LED changes to the in-use 
interval flash rate. You are now recording.
...or if you want to record this call to another mailbox, enter the mailbox number 
(usually the extension number). Finish by pressing 
.The Record LED flashes 
rapidly and there is approximately a one second interval (in extreme busy 
conditions, up to five seconds) before the recording starts and the Record LED 
changes to the in-use interval flash rate. You are now recording.
3. To stop recording, press 
 !	. The LED turns off and the recording stops. To 
resume recording at this point, you need to begin a new recording, see Step 1.
Pause/Resume Recording
You can pause the recording while continuing the conversation by pressing # $. 
The PS/RES LED flashes red. Your conversation is no longer being recorded.
To resume recording as part of the same message, press the 
# $ button again. 
You can pause and resume indefinitely throughout the conversation. The only limit 
may be a message length imposed by the Stratagy voice mail system. 
						

							Using Stratagy with a Strata CTX
Direct Transfer to Voice Mailbox
70Stratagy User Guide   06/02
Direct Transfer to Voice Mailbox
An internal user on the Strata CTX can transfer a call directly to another person’s 
voice mailbox without waiting for the call to forward from the called party’s 
telephone. The voice mailbox does not even need to be associated with an active 
telephone in the Strata CTX. 
Direct Transfer to Voice Mail simplifies getting a call for a busy or absent employee to 
his/her mailbox. It eliminates the need for the caller to enter the desired mailbox 
number after being connected to the voice mail system.
➤ To transfer a call directly to Voice Mail (VM)
1. While on a call, press 
%&#(&. You hear feature dial tone.
2. Enter 
. You hear entry tone.
3. Enter the VM mailbox number (usually the same as the extension number), then 
press 
. The call transfers immediately and your extension becomes idle. The 
transferred party hears the greeting associated with the specified mailbox and can 
then leave a message.
NoteSee Strata CTX 3000/2000-series Telephone User Guide for information on 
programming this feature on your phone.
Voice Mail Conference
Voice Mail ports may be included in conference calls. This enables all members of the 
conference to listen to and play voice mail messages. 
						

							Stratagy User Guide   06/0271
Using Stratagy with a 
Strata Legacy SystemB
Notes
Strata Legacy systems are Strata DK14, DK40i, DK424i, DK8/16, DK24/56/96. 
For information on Strata CTX systems, see Appendix A – Using Stratagy with a 
Strata CTX.
Any reference to Strata DK 424i in this appendix, should be read to include DK424 
and DK280. Any reference to DK40i should be read to include DK40 and DK16e.
The naming convention for DKT assignments within Toshiba is Directory 
Numbers. For clarity and ease of understanding, the terms Extension Number and 
Phantom Extension Number will be used in this document in lieu of PDN and 
PhDN.
This appendix explains the procedures for programming Strata Legacy proprietary 
telephones for Call Forward and Message Retrieval when using a Stratagy Voice 
Processing System. 
Once programmed, your Stratagy voice processing system can answer calls when you 
are busy or not available. It can give callers choices when you do not answer, such as: 
recording a message, dialing another extension, or dialing 0 for assistance.
NoteThis appendix does not include the procedures for Call Forward and Message 
Retrieval with a standard telephone. Consult the appropriate Toshiba Standard 
Telephone User Guide for these instructions.
If you have a Strata telephone system, you need to program your telephone only once 
for the Call Forward and Message Retrieval functions. Then you can follow the 
appropriate steps for using Call Forward and Message Retrieval. 
						

							Using Stratagy with a Strata Legacy System
Call Forward
72Stratagy User Guide   06/02
Notes
If you do not have Call Forward keys, you can use access codes instead. Refer to 
the appropriate User Guide for the Call Forward access/cancellation codes or 
check with your System Administrator.
If the Stratagy is fully integrated with your telephone system, you may not need to 
enter a Voice Mail ID code for Call Forwarding or Message Retrieval. Please 
consult your System Administrator if Voice Mail ID codes are required.
With most Toshiba proprietary telephones, you can store the sequence of steps on a 
Speed Dial button for quick access. Refer to the appropriate Quick Reference or 
User Guide for your telephone for information and instructions on using Speed 
Dial buttons.
Call Forward
To direct forwarded calls to your mailbox and to ensure that callers receive your 
personal greeting, additional internal access digits must be programmed initially from 
your telephone for your extension number and for each phantom extension number by 
your telephone. These digits are called voice mail ID codes.
NoteYour telephone must be the owner of the phantom extension number to store a 
voice mail ID code for the phantom extension number.
Set Call Forward to Stratagy
Skip to “To forward calls to Stratagy” on page 74 if you have already performed this 
function. Once programmed, this code is automatically sent to the Stratagy system 
whenever calls are forwarded to the Stratagy system from your telephone, enabling 
callers direct access into your mailbox. 
						

							Using Stratagy with a Strata Legacy System
Call Forward
Stratagy User Guide   06/0273
➤To program the Stratagy Voice Mail Code from a Strata DK telephone
1. Press the extension number 
or phantom extension 
number.You hear a dial tone.
2. For Strata DK424i, DK40i, 
and DK14, press 

You hear a confirmation tone. Display 
telephones show “#656 I.D. CODE SET.”
...or for Strata DK24/56/96 
and DK8/16, press 
.You have completed programming and hear a 
confirmation tone. Display telephones show
“656 I.D. CODE SET.”
3. Press 

.
4. Enter your Stratagy 
mailbox number.
5. Press 
 	. You hear a confirmation tone. Display 
telephones show “DATA PROGRAMED.”
6. Press 
. Resets your telephone to the idle condition.
Notes
To change the voice mail code, repeat steps.
In order for the  button to function properly 
while using the Stratagy system with a 
Toshiba Strata system, the 
	
( $)) button and the  	 ( *) 
button must be provided on your Toshiba 
proprietary telephone. 
						

							Using Stratagy with a Strata Legacy System
Call Forward
74Stratagy User Guide   06/02
➤To forward calls to Stratagy
1. Press the appropriate 


 
 buttonThe Call Forward LED flashes, or you hear a 
confirmation tone.
...or press the extension 
number or phantom 
extension number, then 
enter the appropriate Call 
Forward access code.You hear a confirmation tone if an access code 
is dialed. Display telephones show “CALL 
FORWARD TO.” 
2. Dial the Stratagy system 
number _____________.You hear a confirmation tone.
Call Forward Access Codes
Strata
DK24/54/96, 
and DK8/16Strata
DK424i,
DK40i, and 
DK14
Call Forward All Calls

 

Call Forward Busy 
Call Forward No Answer 
Call Forward Busy No 
Answer  
						

							Using Stratagy with a Strata Legacy System
Call Forward
Stratagy User Guide   06/0275
3. (Optional) For Call 
Forward-No Answer and 
Call Forward- Busy/No 
Answer, you can set the 
number of seconds that 
your telephone rings before 
forwarding.
If you pressed a Call 
Forward button in Step 1, 
enter the numberof seconds 
(
+)
...or if you pressed a 
extension number or 
phantom extension number 
in Step 1, press 
	

 and enter the number 
of seconds (
+).
NoteSome older telephones do not have 
	 and 
 buttons. You 
may need to press 
 (or  $) + the 
number of seconds (08~60) + 
 * or  
+ the number of seconds (08~60) + 
.
4. Press the same Call 
Forward button used in 
Step 1
...or if you used an access 
code sequence, press 
 	, then .The Call Forward LED lights steady. 
						

							Using Stratagy with a Strata Legacy System
Call Forward
76Stratagy User Guide   06/02
Cancel Call Forward
Cancel the Programmed Call Forward Voice Mail Code
1. Press the appropriate %
,-	
 button, then 

The Call Forward LED turns OFF, or you hear a 
confirmation tone. Call Forward registration is 
canceled.
...or press the extension 
number or phantom 
extension number, then 
enter the appropriate Call 
Forward access code.You hear a confirmation dial tone. Display 
telephones show “CALL FORWARD TO.” 
Dialing the access code (e.g., 
	) and no 
station number cancels any Call Forward type. 
See “To forward calls to Stratagy” on page 74 
for access codes.
2. Press 
 ($
.$ ).
1. Press the extension number 
or phantom extension 
number.You hear a dial tone.
2. For Strata DK424i, DK40i, 
and DK14, press 
.You hear a confirmation tone. Display 
telephones show “#656 (or 656) ID CODE 
SET.”
...or for Strata DK24/56/96 
and DK8/16, press 
.
3. Press 
 	. You will hear a confirmation tone. Display 
telephones show “DATA PROGRAMED.” The 
voice mail code is canceled.
4. Press 
 (	


). 
						

							Using Stratagy with a Strata Legacy System
Message Retrieval
Stratagy User Guide   06/0277
Message Retrieval
You can program your  or phantom extension number/message waiting buttons to 
automatically retrieve your voice mail messages when you press it.
Skip to “To retrieve messages with Msg or Phantom Extension Number/Message 
Waiting button” on page 78 if you have already performed this function. Once 
programmed, this key does not need to be programmed again.
➤To program your  button to retrieve messages
1. Press the extension number 
or phantom extension 
number.You hear a dial or confirmation tone after you 
press the button.
2. For Strata DK24/56/96 and 
DK8/16, press 
.You hear a confirmation tone. “657” or “#657” 
is the Stratagy System Identification code for 
message retrieval from voice mail.
For Strata DK424i/DK424/
DK280, DK40i/DK40/
DK16e, and DK14, 
press
.Your telephone must have the 
	 
(
, ) button and the  	 ( *) 
button for the 
 button to function properly 
while using the Stratagy system.
3. Press 
 (the Voice Mail 
ID code for Message 
Retrieval).
4. Enter your Stratagy 
mailbox number +

.
5. Enter your security 
code +
.By storing your security code, you avoid having 
to enter your code every time you access your 
mailbox.
Important!Including your security code in 
this programming will enable 
anyone to retrieve your messages 
from your phone. If a security code 
is not desired, do not include it.
6. Press 
 	. You hear a confirmation tone. Display 
telephones show, “DATA PROGRAMED.”
7. Press 
. 
						

							Using Stratagy with a Strata Legacy System
Message Retrieval
78Stratagy User Guide   06/02
➤To retrieve messages with Msg or Phantom Extension Number/Message Waiting 
button
➤To cancel automatic retrieval
➤For Strata DK424i, DK40i, and DK14, press the extension number or phantom 
extension number + 
 +  	
...or for the Strata DK24/56/96 and DK8/16, press the extension number or 
phantom extension number + 
 +  	.
NoteIf you have a Toshiba telephone system, see Chapter 5 – Manage Mailbox for 
further instructions on using the Call Forward and Message Retrieval features. 
If you have one of the telephones listed in that chapter, you may need to 
program your telephone (once) so that the message waiting key works properly. 
Depending upon your telephone system and telephone, a message waiting light 
is lit on your telephone when a voice message has been left for you on the 
Stratagy system.
If configured, Stratagy automatically turns off your message waiting light on 
your telephone when your new message queue is empty or only partially heard 
messages remain. All unheard messages must be accessed and partially heard, 
deleted or saved for Stratagy to turn off the message waiting light on your 
telephone.
➤When the Message LED 
flashes…
For Strata DK424i, DK40i, 
and DK14, press 
 or 
[Phantom Extension 
Number/MW] Stratagy is called and you are automatically 
connected to your mailbox.
...or for the Strata DK24/
56/96 and DK8/16, press 
the extension number + 
.The system automatically calls Stratagy.
NotePressing  before the extension 
number cancels the message waiting 
notification (e.g., the message light goes 
Off even though the registered messages 
may not have been retrieved).