Toshiba Stratagy Flash Ivp8 User Guide
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Telecommunication Systems Division June 2002 Stratagy Flash, IVP8 User Guide ® Voice Processing Systems
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant. STG-UG-FL/I8-VA 4016217 Version A, June 2002 © Copyright 2002 Toshiba America Information Systems, Inc. Telecommunication Systems Division All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material. Strata is a registered trademark of Toshiba Corporation. Stratagy and Perception are registered trademarks of Toshiba America Information Systems, Inc. Trademarks, registered trademarks, and service marks are the property of their respective owners.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT. 1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, distributing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly prohibited; You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against You or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. 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Use, duplication, or disclosure by the United States Government, its agencies and/or instrumentalities is subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable. 10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired. 11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party. 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Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TA I S”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance. The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning. To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service. THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED. No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems Division.
Stratagy User Guide 06/02i Contents Introduction Organization ................................................................................................................ v Conventions ................................................................................................................ vi Action/Response Table ....................................................................................... vii Related Documents/Media ......................................................................................... vii Stratagy eBrochure and Advisor CD-ROM ....................................................... viii Chapter 1 – The Grand Tour Overview ......................................................................................................................2 Features to Personalize Your Mailbox ........................................................................ 4 Message Queues .......................................................................................................... 4 New Message Queue ............................................................................................. 4 Saved Message Queue ........................................................................................... 5 Message Types ............................................................................................................. 6 Forwarded Message .............................................................................................. 6 Reply Message ...................................................................................................... 6 Greetings ......................................................................................................................7 Personal ................................................................................................................. 7 System ................................................................................................................... 7 Busy ....................................................................................................................... 7 Special Delivery Options ............................................................................................. 8 Urgent .................................................................................................................... 8 Private ................................................................................................................... 8 Return Receipt ....................................................................................................... 8 Future Delivery ............................................................................................................ 8
Contents Chapter 2 – Getting Started iiStratagy User Guide 06/02 Message Destination Selections ...................................................................................9 Personal Distribution Lists .....................................................................................9 System Distribution Lists .....................................................................................10 Directory ..............................................................................................................10 User Options ...............................................................................................................10 User Prompts ..............................................................................................................11 User Tutorial (New User) ...........................................................................................11 Chapter 2 – Getting Started User Tutorial ...............................................................................................................13 Chapter 3 – Play Messages Access Messages ........................................................................................................21 Playback Controls .......................................................................................................22 Play Your Messages ...................................................................................................24 Special Functions .......................................................................................................27 Chapter 4 – Send Messages Recording Controls .....................................................................................................32 Send a Message ..........................................................................................................33 Forward a Message .....................................................................................................37 Reply to the Current Message ....................................................................................40 Special Delivery Options ............................................................................................43 Future Delivery ...........................................................................................................44 Chapter 5 – Manage Mailbox Change Your Greeting ................................................................................................46 Create or Record Over a Personal Greeting .........................................................47 Change Your Greeting Selection .........................................................................49 Review a Greeting ...............................................................................................50 Change Your User Options ........................................................................................51 Change Your Do Not Disturb (DND) Setting .....................................................52 Change Your Call Screening Setting ...................................................................53 Change Your Security Code ................................................................................54
Contents Appendix A – Using Stratagy with a Strata CTX Stratagy User Guide 06/02iii Create or Record Over Your Busy Greeting ....................................................... 55 Select Your Busy Greeting .................................................................................. 56 Record Your Name .............................................................................................. 57 Change Your Message Notification .................................................................... 58 Review Your Option Settings .............................................................................. 59 Manage Your Lists ..................................................................................................... 60 Manage Guest User IDs ............................................................................................. 62 Use Guest User IDs .................................................................................................... 63 Appendix A – Using Stratagy with a Strata CTX Call Forward .............................................................................................................. 65 Message Waiting ........................................................................................................ 67 Responding to a Lit Msg LED ............................................................................ 67 Turning On/Off Message Waiting LED on Another Extension .......................... 68 Call Record to Stratagy .............................................................................................. 68 Pause/Resume Recording .................................................................................... 69 Direct Transfer to Voice Mailbox .............................................................................. 70 Voice Mail Conference .............................................................................................. 70 Appendix B – Using Stratagy with a Strata Legacy System Call Forward .............................................................................................................. 72 Set Call Forward to Stratagy ............................................................................... 72 Cancel Call Forward ............................................................................................ 76 Cancel the Programmed Call Forward Voice Mail Code .................................... 76 Message Retrieval ...................................................................................................... 77 Glossary........................................................................................................................ 79 Index............................................................................................................................... 83
Contents Appendix B – Using Stratagy with a Strata Legacy System ivStratagy User Guide 06/02
Stratagy User Guide 06/02v Introduction This guide describes the voice messaging capabilities and procedures for making the Stratagy Flash and Stratagy IVP8 Voice Processing Systems work for you. Organization This guide is divided as follows: •Chapter 1 – The Grand Tour is an overview of the Stratagy system. Topics covered are: features to personalize your mailbox; an explanation of message queues, types and destinations; special delivery options; playback/recording controls; and available user options. Chapter 2 – Getting Started provides instructions on those features you need when accessing Stratagy for the first time, including changing your security code and recording your name. Chapter 3 – Play Messages contains step-by-step instructions on playing messages. Chapter 4 – Send Messages details how to send, forward, and reply to a message. Chapter 5 – Manage Mailbox provides step-by-step instructions on recording greetings, using destination (distribution) lists, and activating options such as Do Not Disturb (DND) and Call Screening. Appendix A – Using Stratagy with a Strata CTX outlines Call Forward, Message Waiting, Call Record, Direct Transfer to Voice Mail and Voice Mail Conferencing features. Appendix B – Using Stratagy with a Strata Legacy System explains how to program your Toshiba proprietary telephone for Call Forward and Message Retrieval when using your integrated Stratagy system.
Introduction Conventions viStratagy User Guide 06/02 Glossary defines frequently-used Stratagy voice processing system features and functions. Index Conventions ConventionsDescription Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important!Calls attention to important instructions or information. Extension NumberPress to answer a call to the Extension Number. Each station can have multiple extension buttons. Incoming calls ring the extension button(s) from the top down. For example, station 10’s extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A station is considered busy when all extensions are being used. NoteThe naming convention for DKT assignments within Toshiba is Directory Numbers. For clarity and ease of understanding, the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN. Represents telephone buttons. CourierShows a computer keyboard entry or screen display. “Ty p e”Indicates entry of a string of text. “Press”Indicates entry of a single key. For example: Type prog then press Enter. Plus (+)Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between them show a sequential entry. Example: # + 5.