Toshiba Stratagy Flash Ivp8, Ies32, Es4, Es80, Es96, Es96r General Description Manual

							Stratagy ES Feature Groups
Text-To-Speech (TTS)
Stratagy General Description    01/0349
Text-To-Speech (TTS)
The Stratagy ES provides TTS as an optional feature group. TTS converts text to computer-
generated speech output. It is used in applications where the customer either does not want to use 
the disk space or does not have the required disk space to record every necessary variable in the 
database.
The Stratagy ES Text To Speech/Email Feature Group employs the ETI-Eloquence TTS system. 
ETI-Eloquence™ is a Speech Application Programming Interface (SAPI) compliant system from 
SpeechWorks International, a Toshiba TSD Platform Solution Provider.     
TTS/Email Feature Group
The TTS/Email Feature Group enables e-mail messages to be read back to users via the Telephone 
User Interface (TUI). Users can also forward and reply to e-mail messages that have been read to 
them via this TTS/Email feature. The TTS/Email Feature Group requires the Stratagy ES to be 
equipped with the UM Feature Group.
NoteThe TTS/Email Feature Group can be enabled on Stratagy iES32 systems running 
Release 4 software or higher.
With the TTS/Email Feature Group, individual mailbox users that have e-mail accounts can have 
their e-mail messages read to them. Each mailbox can be configured independently to query any 
e-mail service compatible with SMTP/POP3 for messages. If messages are present, Stratagy ES 
announces how many e-mail messages there are available to be read. 
While listening to a TTS message, users can forward or reply to an e-mail message:
•Forwarding TTS messages – By pressing a specified DTMF digit, an e-mail message can be 
forwarded to other Stratagy ES users that have UM enabled for their mailbox. A forwarding 
comment can also be recorded and attached as a WAV file to the original e-mail message. 
Receiving mailboxes must have UM enabled, so that Stratagy ES can ascertain the destination 
e-mail address.
Replying to TTS messages – A reply can be sent in the form of an e-mail message with a WAV 
file attachment. Stratagy ES records the WAV file in an industry standard format so it can be 
listened to on any multimedia equipped PC without requiring any special drivers.
This gives users that do not have immediate access to their local network, the Internet, or even a 
computer, the ability to check for important e-mail messages from anywhere in the world. All that 
is required is a telephone.
TTS/Email Configuration
TTS/Email Feature Group is a host-based application that uses the native CPU of the Stratagy ES 
to provide the processing power required, no additional speech-related hardware is required. A 
maximum of eight channels of TTS can be invoked simultaneously.
Important!Since the resident processor within the computer provides the processing power for 
TTS, Toshiba suggests that when multiple processor-intensive applications (such as 
ASR AA) are desired that the Stratagy ES96 or ES96R be selected. 
						

							Stratagy ES Feature Groups
Interactive Voice Response (IVR)
50Stratagy General Description    01/03
To enable TTS on the Stratagy ES4, ES80, ES96, and ES96R:
the ETI–Eloquence software must be installed. This software can be found on the Stratagy ES 
software CD-ROM that ships with each system.
the Stratagy Activation Module (SAM) must be activated for the feature by placing an order for 
the TTS Feature Group (Part No. SES-FG-TTS-ETI). Includes first two channels.
To enable TTS on the Stratagy iES32:
the ETI-Eloquence software comes already installed on the iES32 systems that ship with 
Release 4 software. The software must be installed on iES32 systems that are upgraded to 
Release 4.
the SoftSAM must be feature activated by placing an order for the TTS/Email Feature Group 
(part number SES-FG-TTS-ETI). Includes first two channels.
Interactive Voice Response (IVR)
The IVR Feature Group enables Toshiba Authorized Software Developers to create custom IVR 
applications. The developers work directly with the customers to determine the customer’s exact 
IVR application needs.
An Interactive Voice Response (IVR) application can relay specific computer database 
information to callers over the telephone based on an individual’s unique input from a touchtone 
telephone dial pad. Database information can reside on the IVR system’s hard drive or in an 
external database. The Fax Server, ASR, and Text-To-Speech (TTS) Feature Groups are options.
A Stratagy ES IVR application script is customized so that callers can get the information they 
need anytime that data is available. Information received from the database, can be spoken back to 
the caller in a number of different ways: date, time, dollars and cents, numbers or predetermined 
phrases.
NoteThough the Stratagy Flash and IVP8 do not offer the IVR Feature Group, both systems are 
capable of limited IVR applications by the use of the Token Programming Language. 
						

							Stratagy General Description    01/0351
Specifications4
This chapter provides details of the physical and functional characteristics of the Stratagy system 
equipment.
Stratagy Flash
Stratagy IVP8
ConfigurationDimensionsWeightPower 
Requirements1
48MB of Flash Memory
Supports only Fax Tone Detection feature
Two or four ports2
Message capacity of approx. 4 hours
Two COM Ports (RS-232)Height: 2.25”
Width: 10.75”
Depth: 9.25” 4 lbs.120VAC at 
27w (60 Hz)
1In areas where the power source is not stable (i.e., frequent power failures, brown outs, etc.), a customer-supplied power 
Uninterruptible Power Supply (UPS) is also required.
2Port upgrades are performed electronically.
ConfigurationDimensionsWeightPower 
Requirements
Two~eight ports (upgrades performed electronically)
Storage capacity of approx. four hours
Supports only Fax Tone Detection feature
Integrated board for Strata CTX telephone system
Internal (soft) Modem (2400 baud)
Two COM Ports (RS-232)Height: 7.5”
Width: 1.3”
Depth: 6.0”13 oz. (.8 lbs.)Uses Strata 
CTX power 
supply 
						

							Specifications
Stratagy iES32
52Stratagy General Description    01/03
Stratagy iES32
Stratagy ES4, ES80, ES96, and ES96R
ConfigurationDimensionsWeightPower 
Requirements
4~32 ports (upgrades performed electronically)
Integrated board for Strata CTX telephone system
Storage capacity of approx. 600 hours
Internal (soft) Modem
One COM Port (RS-232)
One 10/100BaseT Network Interface ConnectionHeight: 7.5”
Width: 1.3”
Depth: 6.0”13 oz. (.8 lbs.)Uses Strata 
CTX power 
supply
Configuration1DimensionsWeightPower Requirements2
Stratagy ES415-3/8” W
6-1/4” H
16-7/8” D21 lbs.
115 VAC at 6 amps (50/60 Hz)
230 VAC at 3.5 amps (50/60 Hz) Stratagy ES807-5/8” W
20-1/8” H
17” D33 lbs.
Stratagy ES967-3/8” W
24-5/8” H
22-3/8” D48 lbs.
Stratagy ES96R17” W
5” H
20.5” D39 lbs.
1.  See “Stratagy ES4, ES80, ES96, ES96R Standard Components” on page 9 for a complete listing of base system 
components.
2.  A Toshiba Stratagy ES-approved UPS is required on all Stratagy ES standalone systems. 
						

							Specifications
Stratagy Flash, IVP8 Optional Equipment
Stratagy General Description    01/0353
Stratagy Flash, IVP8 Optional Equipment
Stratagy ES Optional Equipment
SystemOptions
Stratagy Flash9600 baud modem for remote maintenance
1
Cable for connection of IBM-compatible PC (SG-ADMCBL)
Stratagy IVP89600 baud modem for remote maintenance
1
Cable for connection of IBM-compatible PC (SG-ADMCBL)
12-hours of message storage provided by additional flash memory
All ONEAC Power Conditioner and Uninterruptible Power Supply.
1Stratagy Admin and Stratagy Flash/IVP8 can communicate at up to 9600 baud. If 9600 baud communication is desired, use 
the fax/modem (SG-FMOD) or a 9600 baud Hayes-compatible modem. (The SG-FMOD has been tested by Toshiba for 
consistent operation. Use of other modem models cannot be guaranteed for trouble-free operation.)
High-resolution color VGA monitor
Voice Interface Boards:
ProLine/2V (2 ports) – Part No. SG-DL-P2
Dialog/4 (4 ports) – Part No. SG-DL-P4
SCbus Connection Boards:
D/160SC-LS (16 ports) – Part No. SG-DL-P16
D/41ESC (4 ports) – Part No. SES-DL-P4-SC
D/240SC-T1 (24 digital T1 ports) – Part No. SES-DL-P24-T1
D/480SC-2T1 (48 digital T1 ports) – Part No. SES-DL-P48-2T1
NoteTo avoid conflict issues with SCbus features (fax, TTS, ASR), Toshiba strongly discourages the mixing of 
SCbus compatible and non-SCbus compatible voice interface boards.
Resource Boards:
GammaLink GammaFax board for fax applications – Part Nos. SES-GFAX-SP6SC (6 channels), 
SES-SGAX-SP12SC (12 channels).
Intel Antares board for TTS or ASR capabilities – Part No. SES-ANT-2000/50
Important!

The Stratagy ES96 and ES96R are required for Antares-based configurations.
IVR systems using the host or Antares-based ASR feature group require an additional 128MB RAM.
NoteThe D41ESC or D160SC-LS must be installed if you install a GammaFax or Antares board.
Additional System Resource Components:
8GB TR-4 Travan tape drive (standard on systems with the IVR Application Suite) – Part 
Nos. SES-TAPE-DR-8GB, SES-TAPE-KIT-8GB
Serial port boards 
						

							Specifications
ONEAC 400 UPS
54Stratagy General Description    01/03
ONEAC 400 UPS
 
Nominal input voltage: 120VAC, 60 Hz and 230VAC, 50/60 Hz
Surge voltage withstand capability: ANSI/IEEE C62.41, Category A&B 6kV/200 and 500 Amp, 100 kHz 
ringwave
Surge voltage let-through (max): less than 10V Normal mode (L-N), less than 0.5 V Common mode (N-G) when 
subjected to 6kV ANSI/IEEE C62.41 Cat. A
Normal and common mode clamping response time: Instantaneous
Transfer time (typical/max): 
						

							Specifications
ONEAC 400 UPS
Stratagy General Description    01/0355
Table 6 Stratagy Hardware Environmental and Electrical Specification Summary 
Environmental 
ConditionsOperating Temperature
39.2
ºF~104ºF (4ºC~40ºC)
Storage Temperature
104
ºF~140ºF (40ºC~60ºC)
Operating Humidity  20%~80% (non-condensing)
Electrical 
Requirements
(AC Input)Stratagy Enterprise Server (ES) 115VAC, at 6 amps (50/60 Hz) – standard
230VAC at 3.5 amps (50/60 Hz)– switch configured
Optional Monitor 115VAC at 0.5 amps (50/60 Hz)
Provide host system with 15A circuit breaker and dedicated circuit.
Heat DissipationStratagy Enterprise Server (ES) Maximum 200 watts, 685 BTU per hour
Optional Monitor Maximum 50 watts, 200 BTU per hour
Analog InterfaceTelco types Loop Start, OPX, T1
Connection Single line, RJ14C and RJ11C jacks; RJ48C (T1)
Impedance 600 ohm nominal
Frequency response 300~3200 Hz
Ring detect 40~130 Vrms, 15.3~68.0 Hz
Loop current range 20~120 mA polarity insensitive
Transfer signaling Hookflash
Input level -30 dB~-3 dB
Output level -30 dB~-3 dB
DTMF receive
Minimum tone duration
Minimum tone detect
Twist range16 tones (0~9,
 *, #, A~D)
45 ms
–29 dB/minimum
±10 dB
DTMF transmit
Minimum tone duration
Transmit level
Twist range16 tones (0~9,
 *, #, A~D)
50 ms
–7 dBm nominal
2~3 dB
Progress Tones Standard and proprietary, in 350~640 Hz frequency 
range
Frequency response 200~300 Hz ± 3 dB/minimum
Speech Parameters–13 dB/minimum average transmit level for a –32 
dBm receive level
Voice Coding Scheme 64 Kbs u-Law PCM, 32 Kbs ADPCM compression 
						

							Specifications
ONEAC 400 UPS
56Stratagy General Description    01/03 
						

							Stratagy General Description  01/0357
Index
A
about this guide
conventions,
v
organization,v
related documents/media,vi
administration software,13
configuration wizard,13
AMIS,34
Antares board,11, 53
ASR,10, 14, 46
required components,10, 14
audiotex,19
automated attendant,19
automatic message copy,20
automatic system recovery,5
archive directory,5
C
call blocking,26
call queuing,22
call record,21
call screening,22
called identification,20
caller confirmation prior to transferring,21
class of service,22
configuration wizard,13
copy
mailbox,
23
copy range,23
D
diagnostic programs,12
direct fax message,45
directory,23
disk full prevention,5
disk space notification,24
distribution lists,24
system,24
do not disturb,24
E
electrical requirements,55
environmental conditions (see hardware)
F
fax,14
back,45
direct message,45
GammaFax board,11, 53
mail,44
messaging
immediate retrieve,
44
remote retrieval,45
on demand,45
printer driver,45
required components,10, 14
server,44
unified messaging,46
fax tone detection,25
feature comparison,2
future delivery,25
G
GammaFax board,11, 53
group partitions,26
guest users,25
H
hardware
analog interface,
55
environmental/electrical specifications,55
heat dissipation,55
optional processing equipment,11 
						

							Index
I ~ S
58Stratagy General Description  01/03
platform configurations,12
resource boards,11, 53
SAM,10
serial port boards,53
tape drive,11, 53
voice boards,10-11, 53
I
integration,41
in-band,41
internet protocol,48
Microsoft Outlook,47
SMDI,41
Toshiba proprietary,41
IVR,26
M
mailbox
number - varied/fixed length,
28
mailbox editor
lock function,
26
message date and time
by request,
29
control,29
message delete (continuous),28
message forwarding,29
message pause
during playback,
30
during recording,30
message playback
continuous,
28
control,30
message purging,31
message reply,31
message retrieval control,31
message return receipt verification,32
message speed control,32
message volume control,33
messages
notification,
29
private,33
urgent,33
multiple system languages,33
N
NetMeeting,14
networkingAMIS,
34
VPIM,34
O
office paging,34
ONEAC 400 UPS,11, 54
optional equipment,53
P
pcAnywhere software,13
personal message folders,32
R
relay paging,34
remote access,6
remote administration,35
reports,35
resource boards,11, 53
S
SAM,10
serial port boards,53
shutdown
using telephone dial pad,
36
single-digit menus,36
SMDI,20, 41
soft keys,37
software
administration,
13
configuration wizard,13
diagnostic programs,5, 12
pcAnywhere,13
Stratagy admin,5
specifications,51
Stratagy Activation Module (see SAM)
Stratagy ES systems
ES4,
7, 11, 52
ES80,7, 52
ES96,8, 52
ES96R,8, 52
iES32,6, 52
Model A8,9
Model B5,9
Model C1,9
Rack6 model,9