Toshiba Stratagy Flash Ivp8, Ies32, Es4, Es80, Es96, Es96r General Description Manual

							Stratagy General Description    01/0319
Features2
This chapter presents an overview of available Stratagy standard features. Stratagy ES features 
provided through the use of Feature Groups are described in Chapter 3 – Stratagy ES Feature 
Groups.
Audiotex
System Availability: All systems
By entering select DTMF digits, as directed by audio prompts, a caller can play prerecorded 
information from Stratagy. This information can consist of general information about the 
company, such as its address, telephone number and fax number, or it can include specific product 
descriptions or other information that may be of interest to callers.
Benefit(s)
Provides a company with an automated, cost-effective method to answer customers’ most 
frequently-asked questions.
Automated Attendant (AA)
System Availability: All systems
The system answers incoming lines and lets callers route their own calls by entering a mailbox 
number or a Single-digit Menu. If the mailbox is recognized by the system, the call is handled 
according to the configuration of that mailbox. This configuration may direct Stratagy to dial an 
extension and, after performing Call Screening (if enabled), pass the call on to the user or execute 
an IVR application.
Stratagy’s Automated Attendant feature is configured by the System Administrator. The user can 
also control some features, such as DND and Call Screening, if configured by the System 
Administrator.
Features can also be changed automatically based on the time of day. For example, the mailbox 
can be put into the DND mode automatically after hours and turned off at the beginning of the next 
business day.
Benefit(s)
Enables callers to direct their own calls and leave accurate and complete messages for the 
called party.
Extends the company’s telecommunications capabilities and frees receptionists and other 
personnel to perform duties other than answering the telephones. 
						

							Features
Automatic Message Copy
20Stratagy General Description    01/03
Automatic Message Copy
System Availability: All systems
A mailbox can be configured to automatically copy all incoming messages into a second 
designated mailbox’s folder of messages. Both mailboxes retain a copy of the message. The times 
(start/end) can be set that the messages are copied and a time delay, if one is needed, can be 
specified. A mailbox can also be programmed to delete a message once it has been forwarded.
In addition, Stratagy ES software enables a user through a touchtone telephone to enable/disable 
this feature for his/her mailbox as well as set options (e.g., designated mailbox, start and end times, 
etc.). The System Administrator can stop (lock out) the user from accessing this feature.
Benefit(s)
Enables users to handle mail more efficiently.
Enables several different mailboxes to forward any received mail to a central mailbox. Small 
companies find this feature useful since it can make them appear to have more personnel than 
they actually have.
Provides a forwarding feature for mailboxes. For example, when an employee has left a 
company, any new messages can be forwarded to the person’s replacement.
Called Identification
System Availability: All systems
Announces the called party prior to connecting the call. For example, calls directed to a single 
extension for both “Sales” and “Service” can be answered appropriately, since the words “Sales” 
or “Service” play before the caller is connected. The System Administrator sets this feature on a 
per-mailbox basis.
Benefit(s)
Enables two people or departments to share a single extension.
Message Pooling is also an advantage of this feature. All messages left after hours can be stored 
in a single mailbox, eliminating the process of checking multiple mailboxes for messages.
Caller ID with SMDI
System Availability: All systems
When a Stratagy system is integrated via SMDI with the Strata CTX/Strata DK telephone systems 
that support caller ID, the incoming Calling Party ID is played as part of the header information of 
the message. With the use of the Token Programming Language, Stratagy can also play a specific 
greeting or route a call based on the telephone number received from the SMDI/Caller ID 
information. 
						

							Features
Caller Confirmation Prior to Transferring
Stratagy General Description    01/0321
Caller Confirmation Prior to Transferring
System Availability: All systems
When a caller stays on the line and does not enter any DTMF digits, the system assumes that the 
caller is using a rotary telephone and the call is transferred to the operator for assistance. In some 
cases, a “no response” call is caused by a caller hang up that has gone undetected by the telephone 
system. 
Stratagy can be configured to handle both possibilities by asking for oral confirmation from the 
caller. Depending on whether there is a response, the call is either transferred to the operator or 
disconnected. 
Benefit(s)
Eliminates calls being transferred to the operator when the outside caller has already hung up, 
making more effective use of the ports and personnel.
Makes Stratagy easily adaptable to a variety of different telephone environments.
Call Record (with Strata CTX)
System Availability: All systems
Important!Requires SMDI integration with Strata CTX system.
While on an active call, a station user can record the conversation and store it in a Stratagy voice 
mailbox by pressing an optionally programmed 

  feature key on the telephone. 
NoteOnce the 
  button is pressed, the Record LED flashes rapidly and there is 
approximately a one second interval (in extreme busy conditions, up to five seconds) 
before the recording starts and the Record LED changes to the in-use interval flash rate.
To stop recording, the user only has to press the 

 key again. Recordings can also be 
paused and restarted by pressing an optionally programmed 
	

 key on the phone. Users can 
be given the ability to have the recordings go to their personal mailbox or to an alternate mailbox.
Benefit(s)
The user can keep a record of important phone calls for reference.
Call Record Over Strata Net 
System Availability: Stratagy ES
Important!Requires Toshiba Proprietary Integration, Strata CTX Release 2, and Stratagy ES 
Release 4 software.
The Call Record to Remote Voice Mail feature works for users in all Strata CTX nodes within a 
Strata Net multi-system networking configuration. Previously, the voice mail Call Record feature 
was only available to users in the Strata CTX node hosting the Stratagy ES voice processing 
system.
NoteThe Call Record feature remains only locally supported if the Stratagy voice mail system 
is one of the legacy DOS-based platforms, i.e. Stratagy Flash, Stratagy IVP8. 
						

							Features
Call Queuing
22Stratagy General Description    01/03
Call Queuing
System Availability: All systems
When a user’s extension is busy, Stratagy can be configured to offer the caller the option of either 
leaving a message or holding until the called extension becomes available. If the caller opts to 
hold, Stratagy plays “on-hold music” (or other information such as company name, product name 
or information). If more than one caller chooses to hold for the same extension, Stratagy queues 
the callers in the order their calls were received. Callers are periodically informed of their position 
in the queue.
Benefit(s)
Provides callers an efficient and friendly method to “wait in line” for the called party. 
Callers hear music/information while they wait and all calls are connected on a first-come 
basis.
Call Screening
System Availability: All systems
When a caller enters a user’s mailbox number with Call Screening enabled, the system requests the 
caller state his/her name and the name of the company he/she represents. Stratagy records the 
information, dials the extension, and announces the calling party by playing the recording.
The user enters DTMF digits to accept or reject the call or to route the caller to another user, 
including an announcement. A rejected caller is prompted to leave a voice mail message for the 
user.
Benefit(s)
Enables users to:
Take important calls while routing other calls to their voice mailbox where they can be played 
at a more convenient time.
Prioritize their time more efficiently.
Reserve certain times or days for specific tasks.
Class of Service (COS)
System Availability: Stratagy ES
System Administrators can create and manage mailboxes with similar attributes using a function 
called Class of Service (COS).
When the System Administrator changes a feature(s) in the COS parent, the same feature(s) are 
changed automatically in all user mailboxes that have been assigned to that COS. In other words, 
the COS parent enables the System Administrator to do global changes within the dependent user 
mailboxes.
Overridden fields can be changed back using the Revert function for individual fields or the Reset 
function to clear the overrides from all fields in the mailbox.
User mailboxes can also be created without dependence on a COS user agent. Mailboxes created 
in that manner, using the Mailbox User Agent feature, must have the function(s) or settings 
changed individually. 
						

							Features
Copy Mailbox
Stratagy General Description    01/0323
Copy Mailbox
System Availability: All systems
The Copy Mailbox feature enables the System Administrator to create new mailboxes by copying 
an existing mailbox.
Benefit(s)
Saves the System Administrator time when installing new systems, upgrades and/or system 
reprogramming by providing a template for creating mailboxes.
Copy Range
System Availability: All systems
The Copy Range feature enables the System Administrator to create any number of new User IDs 
at one time by copying an existing User ID.
Benefit(s)
Saves the System Administrator time when installing new systems, upgrades and/or system 
reprogramming by providing a template for creating User IDs.
Directory
System Availability: All systems
To contact a user when their extension number is not known, a caller enters the DTMF digits 
corresponding to the first few letters of a user’s first or last name and Stratagy plays the recorded 
name that matches the entered digits. The caller is then offered the option of selecting the name 
and being transferred or hearing the next name.
Benefit(s)
Speeds call processing, by enabling callers to find the person they want to reach without requiring 
operator assistance, or knowing their extension number.
Direct Transfer to Voice Mailbox (from Strata 
CTX)
System Availability: All systems
Internal users of the Strata CTX can transfer a call directly to another user’s Stratagy mailbox 
without having to wait for the call to first forward from the called party’s telephone. 
This feature provides an efficient means to deliver callers to voice mail users, for example outside 
sales personnel, who have not been assigned an active telephone extension within the Strata CTX. 
In addition, the Direct Transfer to Voice Mailbox feature does not require a phantom extension 
number to be programmed within the CTX. 
Benefit(s)
Transfer to Voice Mail simplifies getting a call for a busy or absent employee to his/her mailbox. It 
eliminates the need for the caller to enter the desired mailbox number after being connected to the 
voice mail system. 
						

							Features
Disk Space Notification
24Stratagy General Description    01/03
Disk Space Notification
System Availability: All systems
Automatically notifies the System Administrator whenever available system disk space falls below 
a defined threshold. 
During installation and configuration, the System Administrator sets the percentage of available 
disk space that should always remain on the hard drive. When the available space falls below this 
value, the notification feature is activated. Under normal conditions, the system is checked 
automatically once per hour to determine the remaining disk space storage.
Benefit(s)
Assists the System Administrator in monitoring the system by automatic notification when disk 
space reaches a threshold for recording messages.
Distribution Lists
System Availability: All systems
Users can originate up to seven Personal Distribution Lists for the Stratagy Flash and IVP8 or up 
to 25 for the Stratagy ES. The lists must consist of other system users and the originator can add or 
delete people at any time.
In addition to Personal Distribution Lists, Stratagy supports system-wide distribution lists 
available for use by all system users. The System Administrator creates the System Distribution 
Lists. The Stratagy Flash and IVP8 support seven system distribution lists. The Stratagy ES 
support an unlimited number of system distribution lists.
Benefit(s)
Provides the user with a quick-and-easy method of sending messages to large groups of people. 
Lists such as the “sales force” or “marketing department” eliminates rekeying each time they 
are needed.
System-wide lists:
Save system disk space by eliminating duplication of standard lists.
Offer the user preset lists that they do not have to maintain.
Do Not Disturb (DND)
System Availability: All systems
When the Stratagy DND feature for a mailbox is activated, calls are processed as if the called 
extension is not available.
The user through a touchtone telephone can enable/disable this feature for his/her mailbox. The 
System Administrator can stop the user from accessing this feature and changing it.
Benefit(s)
By setting DND to on at the end of the business day and off at the beginning of the next, call 
processing is more efficient. Calls during off-hours go directly to voice mail and callers do not 
have to wait for the extension to ring. 
						

							Features
Fax Tone Detection
Stratagy General Description    01/0325
Fax Tone Detection
System Availability: All systems
All Stratagy systems can be programmed to listen for an incoming fax tone when answering 
incoming lines. If a fax tone is detected, Stratagy transfers the call to the destination extension 
(designated by the mailbox) of the fax machine. 
Benefit(s)
Improves call processing speed.
Provides flexibility in call handling.
Eliminates the need for a separate dedicated Central Office (CO) line for the fax machine.
Future Delivery
System Availability: Stratagy IVP8, Stratagy ES
A user can create and address a message to another user, and then mark it for future delivery. The 
message is not delivered until the designated date and time has been reached by the system clock. 
A user can also review and/or delete a future delivery message.
Benefit(s)
Enables users to take advantage of a Stratagy’s pre-set future time/day/date capability for sending 
messages. This is very useful for meeting notices or sending reminders to yourself or others.
Guest User Mailboxes
System Availability: Stratagy IVP8, Stratagy ES
Each user can create Guest Mailboxes for use by clients, friends, etc. The maximum number 
allowed is set by the System Administrator on a per-mailbox basis; therefore, conserving available 
system disk space.
The guest mailboxes can be deleted by the same user who created them or by the System 
Administrator.
Benefit(s)
Enables the exchange of confidential information with clients, sales representatives, etc.
Provides flexibility in creating guest users. In some environments, it can be desirable to allow 
some users to create guests while others cannot, and/or to allow some users to create more 
guest users than others.
Independent Port Greetings
System Availability: All systems
The system can be configured to direct all incoming calls for a given voice port to a specified 
mailbox. Callers hear the greeting recorded for that mailbox when the port receives a call. Each 
voice port in the system can be configured to begin processing with a different mailbox, and 
therefore hear different initial greetings, menu options, processing paths, etc., depending on how 
the mailboxes are programmed. 
Benefit(s)
This feature can be used, for example, by two companies sharing the same Stratagy system or by a 
company which would like to dedicate ports for specific purposes, such as information lines versus 
regular Automated Attendant and voice mail lines. 
						

							Features
Interactive Voice Response (IVR)
26Stratagy General Description    01/03
Interactive Voice Response (IVR)
System Availability: All systems
NoteStratagy Flash does not support some IVR functions.
Through the use of Token Programming Language Stratagy systems have a number of features that 
enables it to be used for small basic Interactive Voice Response (IVR) applications.
Databases can be on Stratagy’s hard drive or reside on a mainframe or other data server and 
accessed through Stratagy’s serial ports. The Stratagy ES has the IVR Feature Group that enables 
software developers to create complete IVR applications that can access data through the network 
connection. Queries can be constructed in a free-form fashion, by using variables that are entered 
by the caller. Stratagy can be programmed to play this data back to the caller in a number of 
different ways: as a date, time, monetary value (in dollars and cents), or simply as a number.
Benefit(s)
Stratagy provides a rich programming language (see “Token Programming Language” on page 39) 
for expressing system actions and interactions with the caller, as well as database access.
Mailbox – Function Lock
System Availability: Stratagy ES
Mailbox features can be locked by the System Administrator using the Lock function provided on 
the Stratagy ES Administration screens. By locking a field, the System Administrator prevents the 
user from changing user options (e.g., DND, call screening, etc.) from his/her touchtone telephone.
Benefit(s)
Offers flexibility for setting options by user mailbox. For example, there might be a company 
policy against setting the mailbox to the DND mode. For users affected by this policy, the 
System Administrator sets DND to No, and uses the Lock function to lock the option, so that 
users are not given the opportunity to change the setting.
Eliminates unauthorized personnel from changing mailbox settings.
Mailbox – Groups
System Availability: All systems
Groups control which mailboxes a caller can access to leave messages, etc. Each mailbox can 
belong to as many as four different “groups” designated by the System Administrator. When 
Stratagy transfers a call, it first determines if the calling mailbox has any groups in common with 
the destination mailbox. If it does, the transfer proceeds. Otherwise, Stratagy switches to a default 
mailbox for processing based on the current system port number and either blocks or reroutes the 
call.
Benefit(s)
Group Partitions can be used for several different purposes. For example, if two companies are 
sharing a single Stratagy system, they may use two different group partition numbers for their 
respective mailboxes. This blocks the call and prevents callers from inadvertently transferring 
from one company to the other.  
						

							Features
Mailbox – Personal Greeting
Stratagy General Description    01/0327
Mailbox – Personal Greeting
System Availability: All systems
Each user can record up to seven personal greetings that are played when the user is unavailable. 
Although only one greeting can be in effect at any one time, the user can switch between the 
greetings by entering the greeting number, or the System Administrator can pre-schedule different 
greetings to play at a certain time and/or day.
Benefit(s)
Enables users to take advantage of having multiple pre-recorded greetings to address different 
situations - at work but out of the office, in a meeting, home for the day, on vacation, etc. By 
choosing the appropriate greeting, the user can give more information to callers.
Mailbox – Security Code
System Availability: All systems
Each mailbox in the system has a security code (maximum length 16 digits). The code must be 
entered by the caller in order to “log into” a mailbox, enabling access to its messages, settings, 
greetings, etc.
Once logged in, a user can and should change the security code periodically. The System 
Administrator specifies the initial security code for each mailbox and can set a minimum length 
restriction for the code.
Although the System Administrator can change the code at any time, he/she does not have access 
to existing mailbox security codes.
Benefit(s)
Restricts access to mailbox features and messages to the authorized user of the mailbox.
Mailbox – Time Zone Assignment
System Availability: Stratagy ES
Each mailbox of the Stratagy ES can be configured for a time zone that is relative to the location of 
the mailbox user. Messages that arrive for a configured mailbox will be date and time stamped 
based on the time zone defined for the mailbox, not the time zone configured in the Stratagy ES 
operating system. 
Benefit(s)
This feature is useful in a network with a centralized voice mail system. For example, if a Stratagy  
ES system resides in Irvine, California and one of its mailbox users resides in Ogden, Utah, then 
the mailbox for this user could be configured for the Mountain time zone. If a message arrives for 
this user, at ten o’clock in the morning Pacific time, the time stamp for the message would be 
eleven o’clock Mountain time. 
						

							Features
Mailbox Number – Varied/Fixed Length
28Stratagy General Description    01/03
Mailbox Number – Varied/Fixed Length
System Availability: All systems
Stratagy supports mailboxes of up to eight digits, or 100 million different possible mailbox 
numbers. Due to hard drive storage limitations, not all 100 million Stratagy mailboxes can be 
installed. The maximum number of installed mailboxes is dependent on the customer application.
Varied Length Mailboxes: Mailbox numbers may vary in length and are non-conflicting. That is, 
both “111” and “1111” can be separate mailboxes, and both can be used by the system. Thus, no 
mailboxes are ever precluded.
Fixed Length Mailboxes: Mailbox numbers can also be set to a specific length based on the first 
digit (0~9) used. For example: all mailbox numbers starting with “1” are three digits long. 
Therefore, “111” is a valid mailbox number and “1111” is not. Fixed Length mailbox numbers 
enable Stratagy to process calls immediately after the last fixed length digit is dialed, and does not 
require a 
 digit or time-out to indicate the end of a mailbox number.
Benefit(s)
Provides flexibility in mailbox numbering.
Message – Continuous Delete
System Availability: All systems
A user can enter a DTMF command that deletes several messages at one time. The number of 
messages deleted is based on a preset length of recorded time (designated in minutes) and 
therefore varies. The messages deleted are those whose cumulative time is equal to, or less than, 
the designated number of minutes.
Important!The deletion starts with the first message in the queue and continues until the preset 
time has expired. Both heard and unheard messages are deleted. If there are two 
queues - new and saved - the deletion occurs only in the queue the user is in when 
continuous delete is requested.
Benefit(s)
Transcription services that are accustomed to working from audio tape recordings rather than 
directly from voice mail recordings would find this feature useful. This feature can also be used 
with the Message Playback—Continuous feature.
Message – Continuous Playback
System Availability: All systems
A user can enter a DTMF command that plays several messages at one time without stopping 
between each message. The number of messages played is determined by a preset length of 
recorded time (designated in minutes) and therefore varies. The number of played messages is 
those whose cumulative time is equal to, or less than, the designated number of minutes.
Benefit(s)
Transcription services that are accustomed to working from audio tape recordings rather than 
directly from voice mail recordings would find this feature useful. This feature can also be used 
with the Message Delete—Continuous feature.