Toshiba Stratagy Flash Ivp8, Ies32, Es4, Es80, Es96, Es96r General Description Manual

							Features
Token Programming Language
Stratagy General Description    01/0339
Token Programming Language
System Availability: All systems
While Stratagy provides an easy configuration of mailboxes for standard features (Audiotex, 
Automated Attendant, Voice Messaging, dialing a standard extension, etc.), it can create even 
more sophisticated applications by using the powerful Token Programming Language.
Tokens can perform functions as simple as a hookflash, and as complicated as an IVR application. 
But the real power of the Token Programming Language is the ability to create sophisticated 
application solutions.
NoteFax tokens are not supported by the Stratagy Flash or IVP8. Some IVR tokens are not 
supported by the Stratagy Flash.
Benefit(s)
With the versatility and power of the Token Programming Language, Stratagy can be used to 
accomplish many tasks which cannot be done using other voice mail/Automated Attendant 
systems.
Toshiba Plug and Play
System Availability: All systems
Each Stratagy system has been preprogrammed at the factory for plug and play (out-of-box) 
operation with the following Toshiba telephone systems:
Stratagy Flash — Strata DK14 and DK40i
Stratagy IVP8, iES32, ES4, ES80, ES96, ES96R — Strata CTX
By using these plug-and-play configurations, the installer does not have to program in-band 
integration strings, ringback patterns, or make other system configuration changes. In addition, 
Strata CTX default extension numbers and user parameters are also preprogrammed in 
Stratagy Flash and Stratagy IVP8.
Complete integration with the following Strata DK plug-and-play configurations (without default 
User IDs and extension mailbox installations) is also available from a menu.
Strata DK14 (Flash only)
Stratagy DK14 w/SMDI (Flash only)
Strata CTX100
Strata CTX100 w/SMDI
Strata CTX670 Basic
Strata CTX670 Basic w/SMDI
Strata CTX670 Expanded
Strata CTX670 Expanded w/SMDI
Speeds up the installation process and greatly reduces the chance of errors, since it uses 
pre-installed configuration files already tested with each Toshiba telephone system. 
						

							Features
User Tutorial (New User)
40Stratagy General Description    01/03
User Tutorial (New User)
System Availability: All systems
A first time user of Stratagy automatically hears a user-friendly tutorial upon logging in to his/her 
mailbox. The tutorial walks the user through the process of:
Recording his/her name (if required)
Recording a personal greeting for the mailbox
Changing the security code
Once the Stratagy tutorial is completed successfully, the mailbox is ready for use.
Benefit(s)
The User Tutorial walks the new Stratagy user through the steps of customizing their mailbox, 
thereby reducing training time for new Stratagy users.
Varied Sampling Rates
System Availability: Stratagy ES
The system can be programmed to play different types of recordings at different “sampling rates.” 
In general, the higher the sampling rate, the more accurate the digital recording of the incoming 
sound, and the better the reproduction. However, using a high sampling rate means that more disk 
space is taken by a given recording.
Since companies wish to present the best possible “appearance” to their callers, and greetings 
usually represent only a small fraction of the system’s disk space, Stratagy ES is configured to 
record greetings at a higher sampling rate of 64Kbps (kilobits per second) than regular voice 
messages (32Kbps). The sampling rate for greetings and for voice message recordings can, 
however, be individually set by the System Administrator during system installation and 
configuration.
NoteStratagy Flash and IVP8 and  do not support this feature. The IVP8 sampling rates are 
fixed at 64 kbps for system prompts and greetings, and 32 kbps for voice message 
recordings. The Stratagy Flash sampling rates are fixed at 24 kbps for system prompts, 
greetings and voice message recordings.
Voice Forms
System Availability: All systems
The system can be configured to prompt a caller with a series of questions and the voice responses 
concatenated and stored as a single message in the associated mailbox. Questions are recorded as 
greetings, either in that mailbox or in others. The “Q” token is used to implement this feature (for 
more details see Token Programming in the Stratagy Installation and Maintenance Manual or the 
Stratagy ES Installation and Maintenance Manual).
Benefit(s)
Voice Forms are an excellent way to collect information from a caller. Questions could be “What is 
your name?”, “What is your address?”, and “What is your phone number?” In response, a single 
message containing the responses are stored, e.g., “John Smith, 123 Apple Drive, Irvine, 
California 92718, (949) 555-1234.” 
						

							Features
Telephone System Integration
Stratagy General Description    01/0341
Telephone System Integration
Stratagy can be configured to work with various telephone system integrations.
In-band Integration
System Availability: Stratagy Flash, IVP8; Stratagy ES4, ES80, ES96, ES96R
Many telephone systems (PBXs) can be configured to provide information to Stratagy about an 
incoming call by preceding it with one or more DTMF digits. Stratagy can then be configured to 
receive and interpret these DTMF strings. These DTMF strings are known as In-band Integration 
or In-band Signaling.
Data is passed in both directions: the PBX informs the Automated Attendant/Stratagy system 
about each incoming call, and the Stratagy sends instructions to the PBX to turn message waiting 
lights on or off, as appropriate.
Benefit(s)
•Enables users to see when they have messages in their mailbox by lighting the message waiting 
light.
Provides joint handling of call transfers by the telephone system and Stratagy, enabling callers 
to go directly to the user’s mailbox and personal greeting when busy or RNA. 
Processes calls faster so that the Stratagy voice ports can be used for answering additional calls 
rather than monitoring transfers.
Toshiba Proprietary Integration (TPI)
System Availability: Stratagy ES
TPI is a method used by the Stratagy ES to communicate more completely and effectively with the 
Strata CTX telephone system. Stratagy ES systems use this integration to support the soft key 
control of voice mail feature.
NoteSee the Strata CTX DKT3000/2000-Series Telephone User Guide for information on these 
phone features.
SMDI Integration
System Availability: All systems
SMDI integration is available on all Stratagy systems. SMDI is an industry standard 
interconnection made via an RS-232 data connection that passes the integration information 
“packets,” dependent upon the PBX capabilities. Similar to Inband Integration, data is passed 
between the PBX and the Stratagy system about each incoming call, and Stratagy sends 
instructions to the PBX to turn message waiting lights on or off, as appropriate.
In addition, all Stratagy systems use SMDI to support the Call Record feature with the Strata CTX.
Benefit(s)
SMDI integration offers improved call handling since the Stratagy system is informed about each 
call as it arrives, and immediately performs the appropriate call processing. SMDI is also faster 
and more efficient than DTMF inband integration. 
						

							Features
Telephone System Integration
42Stratagy General Description    01/03 
						

							Stratagy General Description    01/0343
Stratagy ES Feature Groups3
Feature Groups expand the standard voice processing features of the Stratagy product family by 
providing such advanced feature functionality as Fax Server and Unified Messaging. Offered 
exclusively for the Stratagy iES32, ES4, ES80, ES96, and ES96R, Feature Groups are mainly 
comprised of software components. However in the Stratagy ES, some Feature Groups require 
both software and hardware.
A majority of the Feature Groups are implemented using an advanced technology, such as ASR 
and TTS. 
This chapter includes some detail on the technology of Feature Groups, as well as a description of 
each of the Feature Groups.
NoteUnless otherwise noted, all references to Stratagy ES in this chapter refer to all 
Stratagy ES products—iES32, ES4, ES80, ES96, and ES96R.
Enabling Feature Groups
Feature Groups are enabled on the Stratagy ES system by:
Placing an order for the desired feature group with an Authorized TSD Dealer.
Loading Feature Group software
Remote enabling of the Stratagy Activation Module (SAM) for the desired feature by Toshiba
It is not necessary for the Feature Group software to be loaded prior to enabling the feature in the 
SAM.
Feature Group Software
The software for all released Stratagy ES Feature Groups can be found on the Stratagy ES System 
Software CD-ROM that is shipped with each Stratagy ES system. Following the instructions in the 
Stratagy ES Installation and Maintenance Manual, technicians can upload the necessary software. 
Even though the software may be loaded on the system, the specific Feature Group is not 
operational until the SAM has been enabled for the feature.
Stratagy Activation Module (SAM)
The Stratagy ES SAM provides an efficient means for enabling Feature Groups. A coded packet 
that is unique to the specific system is relayed back to Toshiba TSD along with the target system’s 
remote telephone number and an order for the desired feature. Toshiba personnel then call into the 
system and update the SAM with new data, unlocking the feature for use. 
						

							Stratagy ES Feature Groups
Fax Server
44Stratagy General Description    01/03
Fax Server
With the Fax Server feature group, the Stratagy ES system serves as the central hub for fax 
messaging and transmission. 
To use fax with the Stratagy ES:
A Intel GammaFax board and D/41ESC or D/160SC-LS voice board must be installed.
The fax feature must be electronically activated by Toshiba using the SAM installed on the 
parallel port of the Stratagy ES.
To send a fax from a user’s computer using the Stratagy ES Fax Server, the Custom Fax Printer 
Driver must be installed on the client computer.
NoteDue to its card slot limit, the Fax Server Feature Group is not available on the ES4.
To use fax with the iES32, the fax feature must be electronically activated by Toshiba using the 
SoftSAM. The iES32 will support two channels of fax for each active group of eight voice ports; 
i.e., a four or eight-port iES32 supports two channels of fax while a 12 or 16-port system supports 
four channels of fax. If the Fax Feature Group is enabled on the iES32, the additional fax channels 
are automatically included when the voice port capacity is upgraded.
Fax Mail
With Fax Mail, the system accepts a fax document as a mailbox message. Just as with the voice 
recording, the fax is “recorded” and stored in the user’s mailbox on the system’s hard drive. A 
typical page of fax text is equal to approximately 15 seconds of voice storage. When the user picks 
up messages, those containing faxes are identified. 
Users can retrieve the fax documents in one of two ways: Fax Message Immediate Retrieval or Fax 
Message Remote Retrieval. Either a specific fax message or all fax messages currently in the 
mailbox, can be sent to a defined fax machine (Fax Back), sent immediately to the user if calling 
from a fax machine (Fax on Demand), or automatically faxed to a predefined fax machine upon 
receipt (AutoFax Print). 
When coupled with the Unified Messaging Feature Group, the fax messages can appear in the 
user’s e-mail inbox.
Benefit(s)
This feature is particularly useful for business people who travel frequently. Callers wishing to 
send faxes “upload” the fax messages into the Stratagy ES system. When the business person picks 
up messages, any fax messages can be retransmitted to a fax device such as a portable computer or 
a hotel fax machine. The users greeting should provide the caller with instructions for transmitting 
a fax.
Immediate Retrieval (Local)
To immediately retrieve a fax message, the user must call from a fax machine with a handset (or 
other device capable of receiving a fax where prompts can be heard and DTMF tones transmitted). 
The user reviews the message, is prompted that the message contains a fax, and the number of 
pages. The user is prompted to press the Start key on the fax machine, and Stratagy ES begins 
transmitting the fax over the connection. When the fax has been transmitted, the call is 
disconnected. 
						

							Stratagy ES Feature Groups
Fax Server
Stratagy General Description    01/0345
Remote Retrieval
To retrieve a fax message remotely, the user can call from any DTMF telephone. The user reviews 
the message, is prompted that the message contains a fax, and the number of pages. The system 
prompts the user to enter the telephone number of a fax machine (e.g., a machine made available 
by a hotel) and the fax message is queued for immediate delivery.
A number of fax messages can be queued during one call. Each message is sent separately to the 
indicated telephone number(s), with automatic retry if the destination fax machine is busy or does 
not answer.
Fax On Demand/Fax Back
Similar to Audiotex, Fax on Demand and Fax Back enable a caller to receive printed information 
(e.g., product brochures, price lists, etc.) from the Stratagy ES system. The transmission can be 
done over the same telephone call (“single-call”), or the fax can be queued for later transmission (a 
“two-call” arrangement). Multiple-fax documents can be transmitted in a single-fax telephone call, 
depending upon the system’s programming. 
Stratagy ES can be programmed to allow callers to choose the documents to be faxed via several 
different applications, e.g., single digit menus or database reference.
 Fax on Demand and Fax Back can be used separately or in conjunction with each other.
Benefit(s)
Enables a caller to retrieve automatically “printed” information from the Stratagy ES system.
The availability of fax documents complements informational audio recordings. 
Provides the customer with the best method for their application—“one” or “two-call” method.
Fax Broadcast
A custom IVR application enabling single or multiple fax documents to be transmitted to a single 
or multiple list of clients that are stored in a database.
Benefit(s)
Provides a method to transmit fax documents such as form letters, product literature and 
promotions, etc. to a list of customers.
Client Fax Printer Driver 
Any documents on a user’s computer that can be printed using the Microsoft-based print utility can 
also be faxed. 
With the aid of the custom Stratagy ES Client Fax Printer Driver, when a user selects ‘Print’ and 
chooses the Stratagy ES Fax as the printer device, the document is sent through the LAN to the 
Stratagy ES. Stratagy ES allocates a voice port, applies fax resources and sends the document like 
a fax to the destination fax machine. Users can also send documents into other users’ mailboxes 
where they are stored as fax messages. In addition, a customizable cover page can be added that 
can include the name and number of the destination, as well as an editable comments field.
Direct Fax Message
Enables callers calling from fax machines to fax documents directly into user’s mailboxes. Callers 
can record a comment as a preface to the fax message. 
						

							Stratagy ES Feature Groups
Automatic Speech Recognition (ASR)
46Stratagy General Description    01/03
Unified Messaging with Fax Server
When bundled with the Fax Server feature group, UM offers the user an efficient and easy way to 
manage all types of messages, saving time and trouble. Fax messages that arrive in a user’s 
mailbox display as incoming Stratagy ES messages in the user’s e-mail client inbox.
By using the Toshiba proprietary Outlook integration for UM, the user can click on the message to 
display a custom e-mail form. If a fax is attached to the message, the form displays a fax button. 
Clicking on the fax button launches any program designated by Windows for loading Tagged 
Image File Format (TIFF), a standard image file format, and the fax document displays on the 
desktop. Any fax viewer software that is compatible with TIFF will work.
See “Unified Messaging (UM)” on page 47 for details on using the UM with the Fax Server.
Automatic Speech Recognition (ASR)
NoteCurrently not available with iES32.
ASR is the term for recognizing human speech. It is used in applications where the information 
collected from the caller is difficult to enter using a touchtone phone, or where the customer wants 
to create a more natural, user-friendly image with automation.
ASR AA Feature Group
The ASR AA Feature Group is a host-based application, meaning that it uses the native CPU of the 
Stratagy ES to provide the necessary processing power. No additional speech-related hardware is 
required. A maximum of eight channels of ASR AA can be invoked simultaneously. 
Since the resident processor within the computer provides the processing power for ASR AA, 
Toshiba suggests that when multiple processor-intensive applications (such as TTS) are desired 
that the Stratagy ES96 or ES96R be selected.
The ASR AA Feature Group supports up to 250 names in its directory, and comes with a User 
Login and Quick Message feature. The ASR AA Feature Group enables the user to call 
Stratagy ES and:
speak a user’s name to reach an extension
speak a command to log in to his/her mailbox
say “send message” or “quick message” to send a message to a user
The ASR AA Feature Group includes two channels of ASR resources. Additional ASR resources 
can be purchased in two channel increments (up to a maximum of eight channels).
Important!Ports that are configured for ASR AA can only accept inbound voice mail integration 
using Simplified Message Desk Interface (SMDI). DTMF in-band integration is not 
supported on these ports. If DTMF integration is necessary, additional ports not 
configured for ASR AA are required.
Important!
The Stratagy ES ASR AA requires the D41ESC (part # SES-DL-P4-SC) voice board to provide 
echo cancellation. The other Intel voice boards available for the Stratagy ES do not provide 
echo cancelling and cannot be used.
The following requirements apply for an ASR AA system:
the Stratagy Activation Module (SAM) must be activated for the feature by placing an order for 
the ASR AA Feature Group (Part No. SES-FG-ASR-AA)
SpeechWorks® software (This software is provided on the Stratagy ES software CD-ROM that 
ships with each system.)
D/41ESC voice board from TSD (Part No. SES-DL-P4-SC) 
						

							Stratagy ES Feature Groups
Unified Messaging (UM)
Stratagy General Description    01/0347
Unified Messaging (UM)
Stratagy ES provides UM as an optional feature group. UM enables users to retrieve their voice, 
fax and e-mail messages from within their e-mail client inbox screen. 
To use UM with the Stratagy ES:
The UM feature must be electronically activated by Toshiba using the SAM installed on the 
back of the Stratagy ES.
The Unified Messaging Feature Group (SES-FG-UM). The UM Feature Group includes 
five free UM client seats.
Additional UM client seats offered in increments of 25 or 50 (SES-UM-25-SEATS or SES-
UM-50-SEATS). Each seat allows Unified Messaging privileges for one mailbox. These 
seats cannot be shared, which means each seat is permanently assigned to a mailbox. So if 
25 users want UM privileges, 25 seats will be required.
To include the fax features with the UM and gain complete UM functionality, the Fax Server 
Feature Group must be enabled on the system and the applicable supporting hardware installed.
To support Toshiba’s Microsoft Outlook Integration solution for Unified Messaging, a custom 
outlook form designed by Toshiba must be installed on every client computer desiring Unified 
Messaging privileges. This software can be found on the Stratagy ES software CD-ROM that 
ships with each system.
Microsoft Outlook Integration
Stratagy ES has a proprietary integration designed to work with Microsoft Outlook®. With this 
proprietary integration, Stratagy ES voice and fax messages are displayed along with e-mail 
messages in the Outlook Inbox screen.
NoteThough there is an Outlook integration for Stratagy ES UM, this does not imply that 
Microsoft Exchange must be the e-mail server. Stratagy ES works with any standards 
compliant e-mail server. In fact, Outlook itself works with any standards compliant e-mail 
server.
When an e-mail message is selected, the operation is typical to any e-mail reader. The user can see 
from the Inbox what messages have arrived, what type they are, who sent them, when they were 
sent, and how long they are.
When a voice message is selected, a Toshiba designed edit screen is automatically presented that 
enables voice playback through the multimedia speakers of the user’s PC, or if desired, through the 
user’s telephone. 
When a fax message is selected, the preloaded fax viewer software is launched with the fax image 
loaded. The fax viewer software can be any Tagged Image File Format (TIFF) compatible software 
of the user’s choice.
NoteDue to its standards-based design, when you listen to and delete a Stratagy ES message 
from your mailbox by telephone, the e-mail listing is not deleted from the Outlook screen. 
If you click on the screen listing, you are alerted that the message has already been deleted 
by telephone. Simply delete the Stratagy ES message from the Outlook screen.
This integration does not require Microsoft Exchange as the e-mail server. Any e-mail 
server/service that is compatible with the Simple Message Transport Protocol (SMTP) and Post 
Office Protocol version 3 (POP3) Internet protocols is supported.
Important!Stratagy ES proprietary Microsoft Outlook integration is only supported on 
Windows 98 or higher, and Outlook 98 and Outlook 2000. 
						

							Stratagy ES Feature Groups
Unified Messaging (UM)
48Stratagy General Description    01/03
Internet Protocol Integration
The Stratagy ES sends voice and fax messages to any e-mail service that supports the SMTP and 
POP3 Internet protocols. With this integration any e-mail client that supports SMTP/POP3 (e.g., 
Eudora Pro, Netscape Messenger) receives Stratagy ES voice and fax messages as e-mail 
messages with either audio (voice messages) and image (fax messages) file attachments (shown 
below). Though not as proficient as the Outlook integration, the IP integration provides limited 
Unified Messaging capabilities for users who want to use an e-mail client other than Outlook.
Integration Differences
Some of the more substantial differences between the Microsoft Outlook and Internet Protocol 
integrations are:
Table 5 Outlook/Internet Protocol Integration Differences
Outlook IntegrationInternet Protocol Integration
Only a reference of a message is sent to the e-mail 
server by the Stratagy ES. The actual message is 
sent directly to the client PC.The entire message is sent to the e-mail server by 
the Stratagy ES.
Message selection launches Stratagy ES proprietary 
Form.Message selection launches the e-mail client’s 
standard message screen with an audio (voice 
message) and/or image (fax) file attachment.
Provides embedded control keys for voice message 
playback.A separate multimedia program must be launched to 
play the voice message.
Messages can optionally be played over a telephone. Messages can only be played over multimedia 
speakers.
Provides an Address Book that synchronizes with 
Stratagy ES mailbox directory.Individual user must manually add addresses to an 
Address Book.
Automatically loads audio driver to enable Playback 
of 32K ADPCM Wav files.Audio driver must be manually installed.
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