Toshiba Stratagy Flash Ivp8, Ies32, Es4, Es80, Es96, Es96r General Description Manual

							Overview
Stratagy Enterprise Server (ES)
Stratagy General Description    01/039
Stratagy ES4, ES80, ES96, ES96R Standard Components
The Stratagy ES’s base components are shown in Ta b l e  2.
Table 2 Stratagy ES Base System Components 
ES41,3ES801ES961ES96R1,2
Motherboard with Intel 
Celeron processor.Motherboard with Intel 
Pentium processor.Passive backplane 
architecture with a CPU 
located on a PCI-based 
SBC with an Intel 
Pentium III processor (in 
systems shipped after 
December 2001). Passive backplane 
architecture with a CPU 
located on a PCI-based 
SBC with an Intel Pentium 
II processor. 
3 PCI slots1 dedicated 
PCI
21 shared PCI/
ISA24 PCI slots 3 PCI slots
1 shared PCI/ISA for 
processing equipment5 dedicated ISA
2 for 
processing equipment8 ISA slots (minimum) for 
processing equipment6 ISA slots for processing 
equipment
Standard Components
IDE 15GB hard drive for a maximum voice storage of 900 
hours. This value is subject to database, application and 
Feature Group storage requirements.
Two serial ports
128MB of Random Access Memory (RAM)Keyboard and mouse
3.5” 1.44 MB floppy disk drive56Kbps Internal Modem5
2~4 ports (ES4)
4~48 voice ports (All other models)4
Stratagy Activation Module (SAM)
CD-ROM drive10/100BaseT Ethernet NIC
SVGA video controllerToshiba Proprietary Integration equipment:
Two 14-foot LAN cables – one cable is 
configured for a direct connection between the 
Stratagy ES and the Strata CTX (peer to peer), 
one cable is wired for a connection between 
the Stratagy ES and a network hub.
One 15-foot six conductor modular phone 
cable
One RJ14 to DB9 serial port connector 
One parallel portProLine/2V, Dialog/4 or Dialog/41ESC (ES4 only)
Stratagy ES4 Standard Configurations
SES-4-WKS-2P ES4 platform shipped with ProLine/2V and Windows NT Workstation
SES-4-WKS-4P ES4 platform shipped with Dialog/4 and Windows NT Workstation
SES-4-SVR-4P ES4 platform shipped with D/41ESC and Windows NT Server
1.  A Toshiba Stratagy ES-approved UPS is required on all Stratagy ES systems.
2.  ISA slots accept Dialogic voice and/or resource boards. Some PCI slots are used for other peripheral devices, e.g., NIC. 
3.  ES4 can use only ProLine/2V, Dialog/4 and D/41ESC voice boards.
4.  49~96 voice ports optional.
5.  (Optional on ES4) For performing remote maintenance and troubleshooting on the ES4, Toshiba strongly suggests 
 the purchase of the Remote Maintenance Kit (part no. SES-REMOTE-KIT). The kit comes complete with an internal 56Kbps
 Internal PCI modem and pcANYWHERE remote maintenance software. 
						

							Overview
Stratagy Enterprise Server (ES)
10Stratagy General Description    01/03
Voice and Resource Boards
One or more voice boards are used in the standalone Stratagy ES platforms to convert, compress 
and store analog voice signals. These boards also provide telephone functions, including 
generating and recognizing in-band telephone signals. The Public Switched Telephone Network 
(PSTN) or telephone system must be physically connected to each voice board via RJ11C or 
RJ14C connectors, 66/110 block or RJ48C for T1 or Integrated Services Digital Network (ISDN). 
Connectors used depends upon voice card.
Specific voice and resource boards are required in order to implement certain Feature Groups. 
Table 2 lists the Feature Group and the required voice or resource board.
NoteA Toshiba Stratagy ES-approved UPS is required on all Stratagy ES systems.
Signal Computing System Architecture (SCSA)
Some of the advanced applications that the Stratagy ES is capable of performing require specific 
voice and resource boards. These boards are designed with Intel’s Signal Computing System 
Architecture (SCSA)
™. 
A SCSA-based voice board, which is connected via the SCBus to an adjacent resource board, can 
perform any advanced application facilitated by the specific resource board; i.e., fax and ASR.
With the use of Signal Computing System Architecture (SCSA) provided by the GammaFax 
board, fax applications are performed quickly and efficiently. With SCSA, a voice call can be 
changed into a fax call on the same phone line, without requiring the call to be transferred to a 
dedicated line for fax.
Stratagy Activation Module (SAM)
Each Stratagy ES is equipped with a security key attached to the parallel port called a Stratagy 
Activation Module (SAM). The SAM enables the Stratagy ES system to function. Without the 
SAM, Stratagy ES becomes inoperable.
As new Feature Groups are added to an existing Stratagy ES system, the SAM is upgraded 
remotely by Toshiba.
Though the Stratagy iES32 is an integrated circuit card without a parallel port, it incorporates an 
embedded security key, called the SoftSAM.
Table 3 Feature Group Hardware Component Configurations
Feature GroupSupporting Hardware for Stratagy ES
Fax Server (Fax Mail, etc.)D/41ESC or D/160SC-LS board for SCbus
GammaFax board
Unified Messaging (UM) D/41ESC or D/160SC-LS board
Text-To-Speech (TTS)/EMail D/41ESC
Automatic Speech Recognition (ASR)/AA D/41ESC
Interactive Voice Response (IVR)D/41ESC, D/160SC-LS board or SES-DL-P24-T1
Tape drive 
						

							Overview
Stratagy Enterprise Server (ES)
Stratagy General Description    01/0311
Optional Equipment
Optional equipment can be ordered with the system and is boxed separately. The following 
equipment is optional and can be included in the initial configuration or added as an upgrade.
High-resolution Color Monitor
Voice Boards
The following is a list of voice and resource boards supported by Stratagy ES. Each board is 
identified by its Intel title followed by its associated Toshiba part number.
Important!ES4 supports the use of ProLine/2V, Dialog/4 and Dialog/41ESC boards.
2 ports – ProLine/2V™ (SG-DL-P2)
4 ports – Dialog/4™ (SG-DL-P4)
SCSA-based Voice Boards:
16 ports – D/160SC-LS™ (SG-DL-P16)
4 ports – D/41ESC™ (SES-DL-P4-SC)
24 digital T1 ports – D/240SC-T1™ (SES-DL-P24-T1)
48 digital T1 ports – D/480SC-2T1™ (SES-DL-P48-2T1)
NoteTo avoid conflict issues with SCbus features (fax, TTS, ASR), Toshiba strongly 
discourages the mixing of SCSA compatible and non-SCSA compatible voice interface 
boards.
Resource Boards
GammaLink® GammaFax board for fax applications – (SES-GFAX-SP6SC for 6 channels), 
(SES-SGAX-SP12SC for 12 channels).
Intel Antares™ board for large TTS and ASR capacities – (SES-ANT-2000/50)
Optional System Support Components
ES4 Remote Maintenance Kit (SES-REMOTE-KIT) – comes complete with an internal 
56Kbps Internal PCI modem and Symantec
™ pcANYWHERE™ remote maintenance 
software.
Important!For performing remote maintenance and troubleshooting on the ES4, Toshiba 
strongly suggests the purchase of the Remote Maintenance Kit. 
8GB TR-4 Travan™ tape drive – (SES-TAPE-DR-8GB)
ONEAC™ Model ON400A-SN (or equivalent), 400VAC, 1/2 hour UPS with Power 
Conditioner and Ground Bar with serial cable. Required for all Stratagy ES systems. (See 
“Stratagy ES Optional Equipment” on page 53 for specifications.)
NoteA Toshiba Stratagy ES-approved Uninterruptible Power Supply (UPS) is required on all 
Stratagy ES systems. 
						

							Overview
Stratagy ES System Software
12Stratagy General Description    01/03
Stratagy ES System Software
All of the Stratagy ES platforms run on Windows NT, with the iES32 running on Microsoft’s 
Windows NT 4.0 Embedded operating system software.
All Stratagy ES systems including the iES32 run the same Stratagy ES software designed 
exclusively by Toshiba. All processing functions are controlled through the use of Windows-based 
menus and icons that provide administration, configuration, diagnostics, system monitoring, and 
reporting functions. 
Diagnostic Programs
On-line diagnostic tests for Windows NT/Windows NTE and Stratagy ES run continuously to 
detect and report errors in operation. The tests run in the background and do not interfere with 
normal system operation. Other diagnostic tests can be run upon demand, either locally or from a 
remote computer. 
Stratagy ES/Windows NT Software Platform Configurations
Stratagy ES is ordered factory loaded with either Microsoft Windows NT Server 4.0 or Windows 
NT Workstation 4.0.
Because Windows NT Workstation is limited to a maximum of 10 network client licenses, 
Stratagy ES with Windows NT Workstation is recommended for:
Installations requiring large voice port capacities.
Advanced voice processing applications requiring the power of Windows NT but not requiring 
multiple network client connections.
Important!Toshiba does not furnish Windows NT or Windows NT embedded software for a 
Workstation to Server upgrade. Therefore, a customer’s requirement for future 
client-based features should be closely scrutinized before ordering a Stratagy ES 
with Windows NT Workstation.
The Stratagy ES running Windows NT Server is recommended for larger installations requiring 
communication with a number of client PCs on a network. For example, in UM multiple client PCs 
must have network access to the Stratagy ES to receive voice and fax messages on the PC desktop. 
						

							Overview
Stratagy ES System Software
Stratagy General Description    01/0313
Stratagy ES Administration Software
The Stratagy ES Administration software program is preloaded on every system and is composed 
of the administrative and configuration menus for the system. Operating software, voice prompts, 
and database access utilities are all stored on the Stratagy ES’s hard drive.
The Stratagy ES Administration program uses a 
Graphical User Interface (GUI) and is composed of the 
Configuration Properties Menu (shown right) and other 
administrative menus for the system. 
The Configuration Properties drop-down menu consists 
of 11 menu options—Telephone System Integration, 
Answer Methods, Voice Ports, Serial Ports, Notification 
Port Groups, Statistical Port Groups, IVR Hosts, 
Holidays, Scheduler, Language, and System 
Parameters. These screens serve as the basis for 
configuring and programming the Stratagy ES basic 
operating procedures.
Stratagy ES Administration software can also be 
installed on a separate Windows XP/2000/ME/98 or 
Windows NT computer for remote administration over 
a network. Remote Access Service (RAS) capability enables administration via a modem 
connection.
Stratagy ES Administration enables an Installer or System Administrator to:
Enable and disable configuration and mailbox features
Define and configure features
View status of voice ports
Define and generate system reports
Define telephone system integration
Program user mailboxes
Refer to the Stratagy Enterprise Server (ES) Installation and Maintenance Manual for more 
details on administrative menus.
Configuration Wizard
The Configuration Wizard guides the Administrator through the Stratagy ES basic operation setup. 
It includes:
Configure the System Database – specifies telephone systems, sets up voice lines and 
answering methods for Automated Attendant and designates holidays.
Configure User Agents Database – creates Class of Service (COS) and user mailboxes.
The set of screens are user friendly and display automatically on the initial log in to the 
Stratagy ES Administration software. If the user chooses to bypass the screens at log in, he/she can 
always access the Configuration Wizard through the Configuration Menu.
pcANYWHERE
NoteApplies to ES4, ES80, ES96, and ES96R.
Remote maintenance can be performed using the Symantec
 pcANYWHERE software. This 
software provides remote system support by Toshiba Authorized Dealer Technicians or Toshiba 
Technical Support Engineers.
5415 
						

							Overview
Features
14Stratagy General Description    01/03
Microsoft NetMeeting
NoteApplies to iES32 only.
Remote maintenance can be performed using the NetMeeting® software located on an IBM-
compatible computer. This software replaces pcANYWHERE used on the desktop Stratagy ES 
systems.
Features
There are two types of features: standard features available to all Stratagy systems and Feature 
Groups that are special to the Stratagy ES product family.
Standard Features
These features are available to all Stratagy users. See Chapter 2 – Features for descriptions and 
benefits of each feature.
Stratagy ES Feature Groups
Feature Groups are separate optional features that provide specific capabilities such as Unified 
Messaging (UM), Fax Server, Text-To-Speech (TTS), Automatic Speech Recognition (ASR) 
Automated Attendant (AA) and Interactive Voice Response (IVR). See Chapter 3 – Stratagy ES 
Feature Groups for descriptions of each Feature Group.
Ta b l e  4 below displays the available feature group configurations for the Stratagy ES Feature 
Groups:
Table 4 Feature Group Configurations
Feature GroupiES32ES4, ES80, 
ES96, ES96R
Fax Server (Fax Mail, etc.)✕✕
Unified Messaging (UM)✕✕
Text-To-Speech (TTS)/EMail✕✕
Automatic Speech Recognition (ASR)/AA Future Release✕
Interactive Voice Response (IVR)✕✕ 
						

							Overview
Feature/System Comparison Chart
Stratagy General Description    01/0315
Feature/System Comparison Chart
The following table provides a list of the available Stratagy features. Supported features are 
denoted with a 5 in the appropriate box, where an “NA” indicates those features that are not 
supported by the specific Stratagy system.
Stratagy FeaturesFlash IVP8iES32ES4, ES80, 
ES96, ES96R
Audiotex✕✕ ✕ ✕
Automated Attendant (AA)✕✕ ✕ ✕
Automatic Message Copy with Optional 
Delete✕✕ ✕ ✕
Automatic Message Copy with Start/Stop 
Time and DelayNA NA✕✕
Called Identification✕✕ ✕ ✕
Caller ID with SMDI✕✕ ✕ ✕
Caller Confirmation Prior to Transferring✕✕ ✕ ✕
Call Record (with Strata CTX)✕✕ ✕ ✕
Call Record Over Strata Net NA NA✕✕
Call Queuing✕✕ ✕ ✕
Call Screening✕✕ ✕ ✕
Class of Service (COS) NA NA✕✕
Copy Mailbox✕✕ ✕ ✕
Copy Range✕✕ ✕ ✕
Directory✕✕ ✕ ✕
Direct Transfer to Voice Mailbox (from 
St r a ta C T X )✕✕ ✕ ✕
Disk Space Notification✕✕ ✕ ✕
Distribution Lists✕✕ ✕ ✕
Do Not Disturb (DND)✕✕ ✕ ✕
Extensions—Scheduled✕✕ ✕ ✕
Fax Tone Detection✕✕ ✕ ✕
Future Delivery✕✕✕
Guest User Mailboxes NA✕✕✕
Independent Port Greetings✕✕ ✕ ✕
Interactive Voice Response (IVR) via 
Token Programming✕
1,2✕1,2✕✕ 
						

							Overview
Feature/System Comparison Chart
16Stratagy General Description    01/03
Mailbox – Function Lock NA NA✕✕
Mailbox – Groups✕✕ ✕ ✕
Mailbox – Security Code✕✕ ✕ ✕
Mailbox – Personal Greetings✕✕ ✕ ✕
Mailbox – Time Zone Setting NA NA✕✕
Mailbox Number – Varied/Fixed Length✕✕ ✕ ✕
Message – Continuous Delete✕✕ ✕ ✕
Message – Continuous Playback✕✕ ✕ ✕
Message – Date and Time✕✕ ✕ ✕
Message – Forwarding✕✕ ✕ ✕
Message – Pause During Playback✕✕ ✕ ✕
Message – Pause During Recording✕✕ ✕ ✕
Message – Playback Control✕✕ ✕ ✕
Message – Purging✕✕ ✕ ✕
Message – Reply✕✕ ✕ ✕
Message – Retrieval Control✕✕ ✕ ✕
Message – Return Receipt Verification✕✕ ✕ ✕
Message – Speed Control✕NA✕✕
Message – Notification✕✕ ✕ ✕
Message Storage – Personal Folders NA NA✕✕
Message Storage – Message Queues✕✕NA NA
Message – Vo lu me  C o nt r o l✕NA✕✕
Messages – Private✕✕ ✕ ✕
Messages – Urgent✕✕ ✕ ✕
Multiple System Languages NA✕✕✕
Networking (AMIS) NA✕✕✕
Networking (VPIM) NA NA✕✕
Paging – Office✕✕ ✕ ✕
Paging – Relay✕✕ ✕ ✕
Remote Administration✕✕ ✕ ✕
Reports✕✕ ✕ ✕
Shutdown using the Telephone Dial Pad✕✕NA NA
Stratagy FeaturesFlash IVP8iES32ES4, ES80, 
ES96, ES96R 
						

							Overview
Feature/System Comparison Chart
Stratagy General Description    01/0317
Single-digit Menus✕✕ ✕ ✕
Soft Key Control of Voice Mail NA NA✕✕
Soft Key Control Over Strata Net NA NA✕✕
System Administrator’s Mailbox✕✕ ✕ ✕
System Backup✕✕ ✕ ✕
Token Programming (custom applications, 
IVR, etc.)✕
1,2✕1,2✕✕
Toshiba Plug and Play✕✕ ✕ ✕
User Tutorial (New User)✕✕ ✕ ✕
Varied Sampling Rates NA NA✕✕
Vo ic e F o rm s✕✕ ✕ ✕
1. Stratagy Flash does not support some IVR tokens.
2. Stratagy Flash and IVP8 do not support fax tokens.
Telephone System IntegrationFlash IVP8iES32ES4, ES80, 
ES96, ES96R
Inband Integration✕✕NA✕
Toshiba Proprietary Integration (TPI) NA NA✕✕
SMDI Integration✕✕ ✕ ✕
Strata System CompatibilityFlash IVP8iES32ES4, ES80, 
ES96, ES96R
Legacy Strata DK280, DK424, DK424i, 
DK24/DK56/DK96✕✕NA✕
Strata CTX100 and Strata CTX670✕✕ ✕✕
Feature GroupsFlash IVP8iES32ES4, ES80, 
ES96, ES96R
Fax Server NA NA✕✕
Unified Messaging (UM) NA NA✕✕
Automatic Speech Recognition (ASR) NA NA Future Release✕
Text-to-Speech (TTS) NA NA✕✕
Interactive Voice Response (IVR) NA NA✕✕
Stratagy FeaturesFlash IVP8iES32ES4, ES80, 
ES96, ES96R 
						

							Overview
Feature/System Comparison Chart
18Stratagy General Description    01/03