Toshiba Stratagy Flash Ivp8, Ies32, Es4, Es80, Es96, Es96r General Description Manual

							Stratagy General Description    01/03v
Introduction
This general description is an overview of the Stratagy® Voice Processing systems and provides 
general information describing each system. Unless noted otherwise in this book, references to the 
Stratagy apply to all Stratagy product models.
Organization
This book is divided into the following major topics:
Chapter 1 – Overview describes system capabilities, platform technology and features.
Chapter 2 – Features gives a brief description of all Stratagy features.
Chapter 3 – Stratagy ES Feature Groups gives a brief description of the Stratagy ES feature 
groups—Fax Server, Unified Messaging (UM), Text-to-speech (TTS), Automated Speech 
Recognition (ASR) and Interactive Voice Response (IVR).
Chapter 4 – Specifications provides details of the physical and functional characteristics of 
the Stratagy system equipment.
Index
Conventions
ConventionsDescription
Note
Elaborates specific items or references other information. Within 
some tables, general notes apply to the entire table and numbered 
notes apply to specific items.
Important!Calls attention to important instructions or information.
Tilde (~)Means “through.” Example: 350~640 Hz frequency range.
See Figure 10Grey words within the printed text denote cross-references. In the 
electronic version of this document (Library CD-ROM or FYI 
Internet download), cross-references appear in blue hypertext. 
						

							Introduction
Related Documents/Media
viStratagy General Description    01/03
Related Documents/Media
NoteSome documents listed here may appear in different versions on the CD-ROM, FYI, or in 
print. To find the most current version, check the version/date in the Publication 
Information on the back of the document’s title page.
All Stratagy Products
Stratagy Library CD-ROM
Stratagy Flash, IVP8
Stratagy User Guide
Stratagy Quick Reference Guide
Stratagy Installation & Maintenance Manual
Stratagy System Administrator Guide
Stratagy ES
Stratagy ES User Guide
Stratagy ES Quick Reference Guide
Stratagy Enterprise Server (ES) Installation & Maintenance Manual
Stratagy ES System Administrator Guide
Stratagy ES Installation Guide – An installation guide expressly written for each model 
(Stratagy iES32, ES4, ES80, ES96, and ES96R) is included in the Stratagy ES container.
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Stratagy ES 
documentation and enables you to view, print, and download current publications.
Stratagy eBrochure and Advisor CD-ROM
Packaged with every Stratagy shipped is a CD-ROM containing Stratagy eBrochure, and an end-
user tutorial, Stratagy Advisor. Additional copies of this CD-ROM can be purchased from your 
Dealer Sales Representative.
eBrochure
The eBrochure provides a description of each of the Stratagy products along with audio 
supplemented mini-demonstrations illustrating the capabilities of Stratagy voice processing. Also 
included on the CD-ROM is an electronic copy of this 
Stratagy General Description.
Advisor
The Stratagy Advisor is an end-user tutorial that can be used as a learning tool for the new user or 
as a refresher course for existing Stratagy users.
The Stratagy Advisor program covers general topics—such as play messages, send messages, 
etc.—that are applicable to all models of Stratagy systems. The Stratagy iES32 and Stratagy ES 
tutorials are separated into two sections: the Telephone User Interface (TUI) and Unified 
Messaging. All presentations interact with the viewer in order to provide a better understanding of 
how Stratagy works. 
						

							Stratagy General Description    01/031
Overview1
This chapter describes the main components of Stratagy and provides general descriptions of each 
of the Stratagy systems (see Table 1 on page 2). Unless noted otherwise in this book, references to 
Stratagy apply to all product lines and models.
Stratagy voice processing systems 
are tailor-made for small- to 
medium-sized businesses. Designed 
to be flexible and easy to use, 
Stratagy offers a full range of 
features.
Stratagy systems (shown at right) 
vary depending upon the voice 
processing requirements of your 
business. From standard voice mail 
to Unified Messaging, from an 
integrated circuit card to a rack 
mountable network server, there is a 
Stratagy for your business.
Stratagy is designed to be the voice 
processing system of choice for 
To s h i b a’s Strata CTX family of digital business telephone systems, but will also easily integrate 
with most other brands of telephone systems.
All Stratagy systems provide basic applications such as Automated Attendant (AA) to answer 
incoming calls, Call Routing to direct calls, Telephone Answering to take messages when an 
individual is unavailable or busy, and Voice Messaging to create, send, receive, forward, and save 
voice messages.
Stratagy is available on a variety of platforms:
Stratagy Flash runs on a solid state messaging platform. 
Stratagy IVP8 is deployed on a circuit card, designed to be installed in a Strata CTX card slot. 
Stratagy Enterprise Server (ES)
Integrated Enterprise Server (iES32) is deployed on a circuit card and designed exclusively 
to install in a card slot of the Strata CTX. 
ES4, ES80, ES96, and ES96R are available as computer platforms ranging in size from a 
four-port desktop to a 96-port capacity server tower.
All service, including installation and maintenance, is performed by an Toshiba authorized dealer.
Stratagy Flash and IVP8 share many of the same features and capabilities while the Stratagy ES 
product family run the same Stratagy ES software and are capable of more advanced features and 
capabilities.
Table 1 presents an overview of the various Stratagy models, their individual attributes, as well as 
a recommendation for which Stratagy best complements a specific Strata CTX. 
						

							Overview
2Stratagy General Description    01/03
Table 1 Stratagy Models and Key Feature Comparison 
StratagyFlashIVP8iES32ES4ES80ES96ES96R
PortsMinimum 2 2 42444
Maximum 4 8 32 4 80 96 96
Port Upgrade Option Electronic Delivery Method Intel® Voice Board Hardware
Message Storage 
(approx. hours)4
141600 900 900 900 900
Storage Media FlashFlashHDHDHDHDHD
Modem (Remote Maintenance) O S S O S S S
CTX 
Integration Call Record S S SSSSS
Voice Mail 
SoftkeysSSSSS
Network Interface SSSSS
Stratagy ES Feature Groups
Unified Messaging (UM) OOOOO
Text-to-Speech (TTS)/EMail
O
2OOOO
Automatic Speech Recognition 
(ASR) Automated Attendant 
(AA)(future 
release)OOOO
Fax Server (Fax Mail, etc.) O O O O
Recommended for use with
Strata CTX100
Strata CTX670
Legend
S = Standard
O = Optional
Blank = Not Available
1Additional message storage available via optional CompactFlash® memory card.2Must be Stratagy ES Release 4 software or higher.
NoteThis chart serves as a quick reference for Stratagy models and key feature comparisons. For detailed 
information, refer to the appropriate Stratagy model and feature description in this manual, as some capacities 
may be reduced by other feature selections. 
						

							Overview
Stratagy Flash and IVP8
Stratagy General Description    01/033
Stratagy Flash and IVP8
Stratagy Flash and IVP8 share many of the same features and capabilities. 
The Flash is designed for small businesses with fewer users and lower call volumes. It delivers the 
power of voice processing without the investment, expense, and administrative overhead of many 
larger voice processing systems.
The IVP8 is an integrated voice processing solution designed to be installed in a base/expansion 
cabinet card slot of a Strata CTX or Strata DK telephone system.
Stratagy Flash
The Stratagy Flash (shown right) is a standalone, two- 
or four-port, solid-state voice messaging platform that 
combines Stratagy software with flash memory and an 
integrated CPU, all enclosed in a compact and easily 
installed unit manufactured by Intel Corporation.
The flash memory has very high-data integrity with 
automatic bad-spot management and sparing, and full 
Error Correction Coding (ECC) for high reliability. 
The flash memory data storage device contains no 
moving parts, is fast, noiseless, light and rugged. It 
operates in the Flash like an industry standard 
Integrated Drive Electronics (IDE) hard disk drive. 
However, unlike disk drives, flash memory speed does 
not decrease with increasing amounts of data stored; nor does disk storage fragmentation occur. 
Each Flash has been preprogrammed at the factory for out-of-box (plug-and-play) operation on the 
Strata DK14 and DK40i.
Both models, the two-port (SG-F-2) and the four-port (SG-F-4), come from the factory equipped 
with a flash memory cartridge that provides approximately four hours of voice storage. A 256MB 
CompactFlash card upgrade is available from Toshiba that provides approximately 22 hours of 
voice storage. In the event of a power failure, Flash does not require additional batteries to retain 
its memory.
Upgrading the Flash to four ports does not require any hardware and is performed remotely by 
To s h i b a .
The Flash system can be placed on a table top or wall mounted, if desired. Two wall mounting 
screws and wall anchors are included with the system.
Basic administrative functions (e.g., adding User IDs, resetting passwords) can be performed by 
the System Administrator using a touchtone telephone (see “System Administrator’s Mailbox” on 
page 38 for details). For detailed administration interface and customer database storage, a 
separate IBM-compatible PC equipped with a keyboard and monitor is required. A prefabricated 
cable (SG-ADMCBL), designed expressly for Stratagy Admin communication, is available from 
To s h i b a .  
Important!In order to maintain Stratagy system integrity, customer-supplied anti-virus software 
should be resident and active on any PC that is connected for any reason to Stratagy.  
						

							Overview
Stratagy Flash and IVP8
4Stratagy General Description    01/03
Stratagy IVP8
The Stratagy IVP8’s circuit card architecture 
(shown right) is a Toshiba proprietary design 
utilizing state-of-the-art embedded 
processing capabilities. The card has flash 
memory and two RS-232 ports (operating at 
speeds ranging from 1200 to 9600 bps) for 
local or remote interface with a PC. 
The IVP8 is a Strata-compatible circuit card 
for small- to medium-sized businesses that 
supports up to eight ports and provides 
approximately four hours of storage. A 
256MB CompactFlash card upgrade is 
available from Toshiba that provides 
approximately 16 hours of voice storage.
The flash memory has very high-data integrity with automatic bad-spot management and sparing, 
and full Error Correction Coding (ECC) for high reliability. The flash memory data storage device 
contains no moving parts, is fast, noiseless and light. It operates in the IVP8 like an industry 
standard Integrated Drive Electronics (IDE) hard disk drive. However, unlike disk drives, flash 
memory speed does not decrease with increasing amounts of data stored; nor does disk storage 
fragmentation occur. 
Because it is installed directly in the telephone system, the IVP8 has the ability to monitor the 
status of extensions for busy/idle status, and a DSS/BLF console’s Night Transfer key for alternate 
incoming call routing applications. The IVP8 can also be synchronized with the Strata CTX/Strata 
DK KSU (KSU time) or run on its own system clock. The IVP8’s system clock can automatically 
make Daylight Savings Time adjustments.
Upgrading the IVP8 to additional ports does not require any hardware. The upgrade is performed 
remotely by Toshiba.
Basic administrative functions (e.g., adding User IDs, resetting passwords) can be performed by 
the System Administrator using a touchtone telephone (see “System Administrator’s Mailbox” on 
page 38 for details). For detailed administration interface and customer database storage, a 
separate IBM-compatible PC equipped with a keyboard and monitor is required. A prefabricated 
cable (SG-ADMCBL), designed expressly for Stratagy Admin communication, is available from 
To s h i b a .  
Important!In order to maintain Stratagy system integrity, customer-supplied anti-virus software 
should be resident and active on any PC that is connected for any reason to Stratagy.  
						

							Overview
Stratagy Flash and IVP8
Stratagy General Description    01/035
Stratagy Flash, IVP8 System Software
Stratagy’s flexibility is largely a result of its software. The following provides a brief overview of 
the Stratagy system software. Refer to the Stratagy Installation and Maintenance Manual for more 
details.
Operating System
Controls all real-time voice processing functions through the use of simple administrative menus, 
diagnostics, system activity, and collection and reporting of data. 
Diagnostic Programs
Online diagnostic tests run continuously to detect and report errors in operation. The tests run in 
the background and do not interfere with normal system operation. Other diagnostic tests can be 
run upon demand, either from a directly-connected or remote terminal.
Stratagy Admin
A program called Stratagy Admin resides on a separate customer-supplied IBM-compatible PC. 
The Admin software is composed of the administrative and configuration menus for the system. 
Operating software, greetings, and messages (database) are stored in the IVP8 and Stratagy Flash’s 
flash memory.
NoteIn order to maintain Stratagy system integrity, customer-supplied anti-virus software 
should be resident and active on any PC that is connected for any reason to the Stratagy 
system (e.g., system administration via Stratagy Admin). 
Automatic System Recovery
An Archive directory, consisting of three subdirectories (i.e., Original, Good, and Suspect), is part 
of the Stratagy system. Each subdirectory contains a version of the Stratagy batch files, 
configuration files and voice mailbox database.
If an unsuccessful startup is detected by the program, Stratagy copies the files in question to the 
Suspect subdirectory, shuts down and reboots using the files in the Good subdirectory. The Suspect 
files can be used to debug configuration problems.
Disk Full Prevention
Starting with Stratagy Release 3.2 software, Stratagy reserves a small portion of the available disk 
space to ensure a successful system start up. When the storage reaches the reserved limit, Stratagy 
goes into protection mode. In protection mode, Stratagy:
Advises callers that it is unable to take a message.
Deactivates the system trace and message log files, if they are running at the time.
Once there is available disk space, Stratagy resumes recording. However, since disk space may 
still be marginal, the system trace and message log files will not resume until the next system start 
up.
This feature is intended to work in conjunction with the Disk Space Notification feature that 
automatically notifies the System Administrator whenever the available system disk space falls 
below a defined threshold.  
						

							Overview
Stratagy Enterprise Server (ES)
6Stratagy General Description    01/03
Stratagy Enterprise Server (ES)
The Stratagy ES is a powerful hardware/software platform that consists of five models—
Stratagy iES32, ES4, ES80, ES96, and ES96R—designed for medium to enterprise-sized 
businesses. 
NoteUnless otherwise specified in this book, all references to Stratagy ES include the 
Stratagy iES32.
The iES32 is an integrated circuit card that runs on Microsoft® Windows NT® 4.0 Embedded 
operating software. The Stratagy ES4, ES80, ES96, and ES96R run on Microsoft Windows NT 4.0 
operating systems.
Stratagy iES32
Stratagy iES32 (shown at right) supports 4~32 ports and 
exclusively installs in any Strata CTX Base or Expansion 
Cabinet card slot. The iES32 is configured in increments of 
four ports (i.e., 4, 8, 12, 16, 20, 24, 28, and 32).  
The card consists of a motherboard with an Intel® 
Pentium® II processor and a daughterboard that supports up 
to 16-ports and a hard drive with a storage capacity of 
approx. 600 hours. 
A second optional 16-port daughterboard can be added to 
reach the maximum 32 ports available. This daughterboard 
ships with four ports installed to make a total of 20 ports. 
Additional ports are added remotely as electronic upgrades 
by Toshiba. 
The control panel on the motherboard has eight LEDs, two switches (i.e., Shutdown, Power), 
a 10/100BaseT Ethernet connection, and a serial port. The iES32’s one serial port is allocated for 
Toshiba Proprietary Integration (TPI).
Each iES32 has been preprogrammed at the factory for out-of-box (plug-and-play) operation on 
the Strata CTX. This includes the KSU integration and configuration parameters, default station 
(extension number) mailboxes, and company greeting and instructions.
The iES32 requires Stratagy ES Administration software to be installed on a separate Windows® 
2000/ME/98 or Windows NT computer for remote administration over a network. 
A software-based Stratagy Activation Module (SAM) called the SoftSAM is used when upgrading 
the iES32 for new Feature Groups and additional port capacities. An internal (soft) modem that 
operates at up to 36.6Kbps can be used for communication to any of the 32 voice ports.
The iES32 shares the same basic features and functions of the Stratagy ES product family, as well 
as a number of advance applications such as Fax Server and Unified Messaging (UM). 
Stratagy ES4, ES80, ES96, and ES96R
Stratagy ES standalone platforms are labeled to indicate their maximum voice port capacity. They 
are Stratagy ES4, ES80, ES96 and ES96R, with the ES96R being a rack-mountable system. Each 
platform is designed for incremental expansion that accept one or more ISA-based peripheral 
boards from Intel in which to support voice and fax applications.
ES4 supports two~four voice ports. The ES80, ES96 and ES96R are preconfigured in software to 
support from 4~48 voice ports. As an optional upgrade up to 48 additional voice ports can be 
added (49~96). 
						

							Overview
Stratagy Enterprise Server (ES)
Stratagy General Description    01/037
All Stratagy ES standalone systems are equipped with IDE hard drives that can offer a voice 
storage capacity of 900 hours. Available voice and/or data application storage is dependent upon 
hard drive size, installed software to support some Feature Groups (e.g., Fax Server, ASR) and the 
mailbox database. 
Storage capacities are not software blocked. Therefore, in the future if a larger drive is employed, 
voice storage capacity will be increased proportionally.
Stratagy ES4
The ES4 (shown right) is a desktop computer 
equipped with an Intel Celeron® processor 
located on a motherboard, and one shared ISA/
PCI slot providing up to four voice ports. 
Recommended for small businesses, this 
system is sold in three bundled configurations:
ES4 platform shipped with ProLine/2V and 
Windows NT Workstation 
(part # SES-4-WKS-2P). This configuration 
does not support the advanced applications 
of ASR and TTS.
ES4 platform shipped with Dialog/4 and Windows NT Workstation (part # SES-4-WKS-4P). 
This configuration does not support the advanced applications of ASR and TTS.
ES4 platform shipped with D/41ESC and Windows NT Server (part # SES-4-SVR-4P)
Notes
Due to its card slot limit, the Fax Server Feature Group is not available on the ES4.
ES4 only supports use of the ProLine/2V, Dialog/4 or D/41ESC voice board. ES4 voice 
boards are not factory installed.
Stratagy ES80
ES80 (shown right) is a mid-size tower recommended for 
medium-sized businesses and comes equipped with an 
Intel Pentium processor located on a motherboard with 
five ISA slots for processing equipment. 
6202 
						

							Overview
Stratagy Enterprise Server (ES)
8Stratagy General Description    01/03
Stratagy ES96
ES96 (shown right) is the largest Stratagy ES platform. It 
is equipped with a passive backplane architecture that 
includes a Single Board Computer (SBC), equipped with 
an Intel Pentium® III processor, and eight Industry 
Standard Architecture (ISA) slots (minimum) available 
for processing equipment.
The ES96 is recommended for enterprise-sized businesses 
and is capable of supporting multiple CPU-hosted 
features, i.e., ASR and TTS.
Stratagy ES96R
ES96R is a rack-mountable chassis with a passive 
backplane architecture that includes a SBC with 
an Intel Pentium II processor, and six ISA slots for 
processing equipment.
The ES96R has an industrial grade, 
rackmountable chassis and is capable of 
supporting multiple CPU-hosted features, i.e., 
ASR and TTS.
6201