Toshiba Stratagy Flash Ivp8, Ies32, Es4, Es80, Es96, Es96r General Description Manual

							Features
Message – Date and Time
Stratagy General Description    01/0329
Message – Date and Time
System Availability: All systems
Prior to playing the contents of the a message, the System Administrator can configure each 
mailbox or group of mailboxes to automatically play the date and time the message was recorded.
If the mailbox is not configured to play the date/time automatically or the user wants it replayed 
after hearing the message, this feature enables the user to enter DTMF commands and play the 
date/time of the current message.
Benefit(s)
Enables the user to effectively answer messages (e.g., a message states “I will be in the office for 
the next hour).
Message – Forwarding
System Availability: All systems
Enables a user to send a played message to other users in Stratagy. In forwarding the message, the 
originating user can optionally record comments that precede the message when it is played by the 
recipient(s).
A message cannot be forwarded if the original message is marked “private” or to a user who does 
not share a common group number with the sender.
Benefit(s)
Enables users to easily share information in a received message.
Message – Notification
System Availability: All systems
Each mailbox can have up to 10 notifications on Stratagy Flash and IVP8, and an unlimited 
number of notification records on Stratagy ES. The System Administrator programs each mailbox 
with specific notification methods (message waiting lights, pagers, voice, etc.) and the time/day 
when the notification record applies. The repeat count and interval for retrying the notification is 
also set.
Each notification method is a flexible dial string enabling Stratagy to be used with almost any kind 
of PBX or notification method, including cascade notification. Users can be given the option to 
change certain variables (i.e., telephone number) of a notification record or cancel a record from 
any tone-dialing telephone.
Notifications can be triggered by a number of different events. The most common event is the 
receipt of a new message. Notification types are:
Normal - all new messages. The user can be notified by any combination of lighting a message 
waiting light, or calling a home phone, cellular phone or any off-premise location.
Relay - The caller is prompted to enter their telephone number. The telephone number is then 
forwarded to the Stratagy user’s display pager.
Pickup - Turns off the Stratagy user’s message waiting light after messages in the New 
Message queue are played.
Urgent - A separate notification from Normal that notifies the user of a message that has been 
marked as Urgent by the sender.
Disk Space - Alerts the System Administrator when available hard drive space is low (see 
“Disk Space Notification” on page 24 for more information).
Panic - Alerts the System Administrator in the event of an unsuccessful restart during 
Automatic System Recovery. 
						

							Features
Message – Pause During Playback
30Stratagy General Description    01/03
NoteThe Panic notification is supported by the Stratagy Flash and IVP8.
Benefit(s)
Flexible notification records enable Stratagy to be used with almost any kind of PBX or 
notification method.
Enables users to receive notification by the best method for them. For example, someone in the 
field can receive a pager notification while another person in the office receives a message 
waiting light. 
Availability of a separate Urgent notification type for Urgent message notification adds to 
Stratagy’s flexibility. Users might, for example, want to be notified by pager only when an 
Urgent message arrives.
Message – Pause During Playback
System Availability: All systems
While playing a message, a user can at anytime pause the playback for a predetermined amount of 
time (default is 30 seconds) by pressing the appropriate key on the DTMF telephone dial pad. 
Pressing any key before the 30 seconds has transpired, causes playback to resume immediately. 
While the playback is paused, Stratagy is silent.
Benefit(s)
Enables a user to pause a message when an interruption occurs (e.g., someone coming into the 
office) and resume playback without losing continuity in the message.
Message – Pause During Recording
System Availability: All systems
While playing a message, a user can at anytime pause the recording for a predetermined amount of 
time (default is 30 seconds) by pressing the appropriate key on the DTMF telephone dial pad. 
Pressing any key before the 30 seconds has transpired, causes recording to resume immediately. 
While the recording is paused, Stratagy is silent.
Benefit(s)
Enables a user to pause a message when an interruption occurs (e.g., someone coming into the 
office) and resume recording without losing continuity in the message.
Message – Playback Control
System Availability: All systems
Enables the user to control message playback by pressing the appropriate keys on a DTMF 
telephone dial pad. The following options are available:
Replay the current message from the beginning.
Play the previous message. If the user is playing the first message in the queue when this 
feature is used, Stratagy goes to the bottom of the queue and plays the last message.
Play the next message. If the user is playing the last message in the queue when this feature is 
used, Stratagy goes to the top of the queue and plays the first message. 
Skip forward or backward in the current recording. 
						

							Features
Message – Purging
Stratagy General Description    01/0331
Benefit(s)
Useful to users who want to write down a long phone number or other information in a 
message. 
Enables a user to skip forward in a previously-heard message to get one particular piece of 
information.
Message – Purging
System Availability: All systems
The system can be configured to “purge” or delete messages on a mailbox-by-mailbox basis in a 
configurable number of days after they have been heard. Unheard messages are never purged. 
A user, logging into his/her mailbox, is informed of any messages(s) that will be purged. Before 
exiting the mailbox, the user is reminded that the messages will be purged upon logging out. The 
default value is zero days, meaning that no purging is ever performed.
Benefit(s)
Enables the System Administrator to have better control of disk space utilization within the 
system.
Guarantees that old messages are eventually deleted. 
Message – Reply
System Availability: All systems
When one Stratagy user sends a voice mail to another, the recipient can send a reply without 
entering the sender’s mailbox number. While listening to the message, a single DTMF digit can be 
entered and a reply message recorded.
If the message was not recorded from a user’s mailbox, the recipient may still reply to the message 
but must enter the destination mailbox number.
Benefit(s)
Makes Stratagy easier and faster to use by reducing the amount of digits that must be keyed into 
the system when replying to a message.
Message – Retrieval Control
System Availability: All systems
Selects the order in which messages play. By default, Stratagy plays any message marked Urgent 
first. All normal messages (i.e., messages not marked urgent) are played next. If there are multiple 
urgent and/or normal messages, Stratagy automatically plays them in the order received (in 
“FIFO” first-in first-out order). For example, urgent messages would be played first in FIFO order 
and then normal messages next in FIFO order. 
Using this feature, you can change the order in which multiple messages (urgent and normal) play 
to a “LIFO” last-in first-out order.
Benefit(s)
Enables users to play messages in the desired order, while still playing urgent messages first. 
						

							Features
Message – Return Receipt Verification
32Stratagy General Description    01/03
Message – Return Receipt Verification
System Availability: All systems
When a user sends or forwards a message to another user, the message can be marked for return 
receipt verification. When the message is played (partially or completely) by the recipient, 
Stratagy automatically sends a notification message to the sender.
The sender, when he/she plays the notification announcement, hears the original message and the 
date and time the message was heard. The recipient is not notified that return receipt verification 
was requested and cannot circumvent this procedure.
Benefit(s)
Confirms that important instructions or information that are included in a message have been 
heard.
Message – Speed Control
System Availability: Stratagy Flash, Stratagy ES
Stratagy permits real-time speed control of messages during playback. While listening to 
messages, a user can press the appropriate DTMF keys on the telephone dial pad to change 
playback speed. The playback increase speed (1~4) is selected by the System Administrator.
This feature incorporates pitch control to maintain voice quality during faster message playback.
Benefit(s)
Expedites message playback by listening to long messages at a faster speed.
Message – Storage
Personal Folders
System Availability: Stratagy ES
A user’s messages can reside in up to nine folders—one new, one saved and seven personal 
message folders created by the user for the purpose of saving his/her own messages. The personal 
message folders are only for the use of the originator. 
NoteIn Stratagy Flash and IVP8, messages are similarly stored in Message Queues.
Benefit(s)
Enables users to categorize and organize saved messages in general topics, e.g., “messages from 
Toshiba America.”
Message Queues
System Availability: Stratagy Flash, IVP8
A user’s messages reside in one of two Message Queues:
New message queue – Stores unheard messages and pending messages (a message heard for more 
than two seconds).
Saved message queue – Stores messages that the user saved or that was automatically saved by 
Stratagy after the entire message played.
NoteIn Stratagy ES, messages are similarly stored in Message Folders.
Benefit(s)
Storing new and saved messages in separate queues provides the user the ability to better manage 
their messages. 
						

							Features
Message – Volume Control
Stratagy General Description    01/0333
Message – Volume Control
System Availability: Stratagy Flash, Stratagy ES
Stratagy permits real-time volume control of messages during playback. While listening to 
messages, a user can press the appropriate DTMF keys on the telephone dial pad to increase or 
decrease the volume. There are 17 levels of volume control. Each step increases or decreases the 
playback volume by 3 dB. The system default is the middle position, allowing eight steps in either 
direction.
Benefit(s)
Users can use this feature to compensate for overly loud or soft recordings, to overcome unusually 
loud background noise level (e.g., a busy airport), or to compensate for telephones that play back 
at a low level (e.g., some cellular phones).
Messages – Private
System Availability: All systems
A caller can mark a message “private,” meaning the message cannot be forwarded by the recipient 
to another user. The recipient is told the message has the Private attribute set when listening to the 
message. 
Benefit(s)
Ensures the confidentiality of the information in the message.
Messages – Urgent
System Availability: All systems
A caller can mark a message Urgent. The message is given the top priority in the playback order. 
The recipient, upon entering the mailbox is informed of the Urgent message. In addition, the 
System Administrator can set a notification record to use pager notification exclusively whenever 
messages are received in the Urgent Message Folder (see Notification—Message feature).
Benefit(s)
Ensures that Urgent messages are heard as soon as possible.
Multiple System Languages
System Availability: Stratagy IVP8, Stratagy ES 
Stratagy is designed to be able to communicate in different languages from the standard American 
English. This includes the system prompts that give callers and users instructions for message 
recording and mailbox management.
Within a Stratagy ES system each mailbox can be assigned to one or more of the configured 
languages, so greetings and instructions for message recording are spoken in the predefined 
language. In addition, multiple languages can be assigned for the LCD Soft Key Control of Voice 
Mail feature with the Strata CTX phone system. 
American English is the standard language of Stratagy. Other languages for system prompts in the 
Stratagy IVP8 and Stratagy SES systems, as well as the Voice Mail Soft Keys in the Stratagy ES is 
a custom option that is available from Toshiba TSD’s Integrated Software Solutions Group. Please 
contact a TSD Regional Sales Manager for more details.
Benefit(s)
Provides companies who do business with overseas customers with a multi-language voice mail 
system. 
						

							Features
Networking (AMIS)
34Stratagy General Description    01/03
Networking (AMIS)
System Availability: Stratagy IVP8, Stratagy ES
Stratagy software supports industry standard AMIS analog networking. The AMIS analog 
networking protocol enables Stratagy to pass voice messages to any remote voice mail system that 
supports the AMIS analog protocol.
NoteThe AMIS analog networking specification does not support transmission of a fax 
message over the AMIS analog network.
Benefit(s)
AMIS enables a Stratagy mailbox user to send, receive and reply to relayed voice messages over 
an analog telephone network.
Networking (VPIM)
System Availability: Stratagy ES
Voice Profile for Internet Mail (VPIM) is an industry standard process that facilitates server-to-
server message exchange over the Internet between VPIM compliant voice processing systems 
from different manufacturers. VPIM can exchange both voice and fax messages as long as they are 
of the format dictated by the VPIM standard. 
Benefit(s)
One excellent use for VPIM with the Stratagy ES is in a networked enterprise where there are 
multiple CTX phone systems supporting multiple Stratagy ES systems or VPIM-compliant 
systems from other manufacturers. Though a centralized voice mail system would be the 
preferable configuration for a network, some companies may already own multiple voice mail 
systems and it may be more cost effective to upgrade them to VPIM compliance.
Paging – Office
System Availability: All systems
This feature enables individual users to receive a page over the office telephone system or 
overhead paging system automatically via Stratagy ES. Stratagy ES places the call on hold or park 
and makes a prerecorded page announcement using the DTMF access codes. The System 
Administrator configures this feature for each mailbox using tokens.
Benefit(s)
Assures users that they will not miss important telephone calls.
Paging – Relay 
System Availability: All systems
Relay Paging streamlines Notification—Message by permitting the caller to enter a telephone 
number while the user’s greeting plays. The system pages the user but the pager displays only the 
telephone number entered by the caller. 
Benefit(s)
Shortcuts the normal procedure, enabling the user to return calls more promptly. 
						

							Features
Remote Administration
Stratagy General Description    01/0335
Remote Administration
Stratagy Flash, IVP8
The Remote Administrator has full screen access to the system (protected by two different 
passwords), including all available system features. The Remote Administrator can at any time 
dial into the system, via modem, from any PC running the Stratagy remote access software.
NoteStratagy Flash requires an optional external 2400 baud modem to support this feature.
Benefit(s)
Assists the System Administrator in diagnosing problems and managing Stratagy ES from 
different remote sites.
Stratagy ES
Using the standard internal modem and pcANYWHERE (ES4, ES80, ES96, and ES96R) or 
NetMeeting (Stratagy iES32) software, Toshiba Authorized Dealer Technicians or Toshiba 
Technical Support Engineers have full screen access to the system, including every available 
system feature. Windows NT RAS is also available for remote connectivity through a network.
Reports
Stratagy Flash, IVP8
The System Administrator can generate an almost unlimited number of different reports covering 
system activity and programming. The report’s columns represent fields of the User screen, and 
can include either all or a subset of User IDs in the system.
Benefit(s)
Produces a written record (report) of Stratagy programming to show the statistical information 
recorded for each mailbox.
Measures system activity and usage.
A report can be used as a template to eliminate re-keying new reports.
Stratagy ES
The System Administrator can generate a number of different reports covering system activity and 
programming. The System Administrator can view, print or save a report to file. Each report is 
formatted into a Seagate Crystal Reports
™ database. These reports can then be exported to any 
one of a number of databases, spreadsheets, and file formats offered by Crystal Reports.
There are two sets of report options available:
Report Option 1 contains a predefined set of comprehensive reports covering statistics for 
ports, calls, messages, system information, and mailbox information. The reports are:
Individual Port Statistics
Port Group Statistics
All Port Statistical
Mailbox Call Processing Statistics
Mailbox Usage Summary
Mailbox Info and Status
Mailbox Message Statistics
System Information
These reports are easily accessed through a screen enabling the System Administrator to run 
one or more of the reports and to designate the time period the report is to cover. 
						

							Features
Shutdown Using the Telephone Dial Pad
36Stratagy General Description    01/03
Report Option 2 enables you to customize a report for user mailboxes and AMIS Gateway and 
Proxy mailboxes. The report columns represent fields of the User screen, and can include either 
all or a subset of mailboxes in the system.
Shutdown Using the Telephone Dial Pad
System Availability: Stratagy Flash, IVP8
This feature enables the System Administrator to shut down the Stratagy system software using the 
telephone dial pad. To use the feature, the System Administrator accesses User ID mailbox 983 
and enters the security code.
At the time of the shutdown request, all inactive channels are taken off-hook. All active channels 
are given a 60-second time delay to complete processing the current activity. After 60 seconds, 
they are disconnected and the Stratagy system software shuts down. Stratagy’s power remains on.
Benefit(s)
Provides the System Administrator with a safe way to shut down the Stratagy system for power 
off without having to directly access the system.
Prevents file corruption that could occur if Stratagy software is still running when the system is 
powered off.
Single-digit Menus
System Availability: All systems
The System Administrator can define the single-digit menu number(s) for each mailbox. While a 
user’s greeting plays, a caller can enter one of these DTMF digits to select an option on the menu, 
such as a personal assistant, Call Queuing, the operator, or access to an application such as office 
paging or Audiotex. 
Benefit(s)
Enables Audiotex menu hierarchies. Each mailbox can be configured as an “Information-only 
mailbox.” The mailbox plays the information and then processes the call to another mailbox, 
either chosen by the caller by pressing a menu button, or to a default mailbox specified by the 
mailbox’s Chain field.
Redefines the Operator (0). Employees can have callers press 0 and be transferred to their 
personal assistant rather than the general corporate operator. 
						

							Features
Soft Key Control of Voice Mail
Stratagy General Description    01/0337
Soft Key Control of Voice Mail
System Availability: Stratagy ES
Important!Requires Toshiba Proprietary Integration.
The Liquid Crystal Display (LCD) of digital telephones 
on the Strata CTX, provide a visual presentation of the 
options within Stratagy mailbox menus (sample shown at 
right). Depending on the size of the LCD screen, some or 
all of the menu options are available by pressing 
corresponding soft keys located next to the desired option 
or function. 
When the digital phone is idle and a message arrives for 
an extension on the phone, the Msg LED is activated and 
the LCD shows the number of new and saved messages 
that are currently in the mailbox. If any of the messages 
are marked urgent, the LCD shows the number of new 
and urgent messages instead.
After a successful login to a mailbox, the LCD presents the mailbox Main Menu options—play 
messages, send messages, and manage mailbox. Selecting any one of these options presents a new 
LCD with the next available menu options.
NoteFor general information on using Soft Keys on your phone, please see the Strata CTX 
3000/2000-series Telephone User Guide. See the Stratagy ES User Guide for a sample list 
of available Soft Keys.
Benefit(s)
The user is able to view the mailbox menu options at a glance, enabling users to more efficiently 
and effectively navigate mailbox menus.
Soft Key Control Over Strata Net
System Availability: Stratagy ES
Important!Requires Toshiba Proprietary Integration, Strata CTX Release 2, and Stratagy ES 
Release 4 software.
Stratagy ES as the centralized voice mail system serving users in multiple Strata CTX systems 
networked together with Strata Net offers the user soft key control of voice mail as described 
above.
This feature works for users in all Strata CTX nodes in a Strata Net multi-system networking 
configuration. Previously, this feature was only available to users in the Strata CTX node hosting 
the Stratagy ES voice processing system.
NoteThe Soft Key Control feature remains only locally supported if the Stratagy voice mail 
system is one of the legacy DOS-based platforms, i.e., Stratagy Flash, Stratagy IVP8.
Benefit(s)
???? 
						

							Features
System Administrator’s Mailbox
38Stratagy General Description    01/03
System Administrator’s Mailbox
System Availability: All systems
Stratagy has a special mailbox known as the System Administrator mailbox. It is Mailbox 999 and 
the System Administrator can access it through the telephone just as any other mailbox. The 
mailbox number (999) cannot be assigned to another mailbox number.
Through the mailbox, the System Administrator can perform the following functions: 
Record or delete a system announcement
Record busy-hold music
Lock and unlock user mailbox
Review the system status
Add, delete or reset a mailbox
Reset security code
Set the system date and time
Add the user’s name to the directory
Record or change the instructional greeting
Benefit(s)
Enables the System Administrator to perform these functions from a telephone, without the need 
of a monitor/keyboard.
System Backup
System Availability: All systems
Stratagy Flash, IVP8
Database information, greetings, and messages can be backed up onto floppy disks individually or 
in any combination. Stratagy estimates the number of floppy disks required. 
In the event of a replaced system or fatal error, the backup would be used to restore the system 
configuration.
Benefit(s)
Greatly reduces the programming time of a repaired or upgraded system.
Reduces the downtime of the customer’s system.
Stratagy iES32
Database information, greetings, and messages can be backed to a network server through the 
iES32’s 10/100TBase network connection.
Stratagy ES4, ES80, ES96, ES96R
Using the Windows NT Backup program, customer configuration database information, greetings, 
and messages can be backed up onto an optional tape drive.