Toshiba Stratagy 4/6/24 Installation And Maintenance Manual

STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL 
SEPTEMBER 1994 
PROGRAMMING SECTION 
CHAPTER 2 
HOW STRATAGY OPERATES  

STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
TABLE OF CONTENTS 
Chapter 2 
- How Stratagy Operates 
PARAGRAPH SUBJECT PAGE 
I Introduction ________________________________________----------------------------------------------------------------- 2-j 
2 
Unique User IDS ________________________________________----------------------------------------------------------- 2-I 
3 CalI Processing Control...

STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
CHAPTER 2 User ID 0: operator 
User ID 411: directorv information - 
HOW STRATAGY OPERATES 
User ID 990: company greeting 
User ID 991: instructions 
User ID 994: fax tone detect 
User ID 995: future deliverv 
1 INTRODUCTION 
Stratagy connects to standard analog extensions on your 
telephone system. To your telephone system, Stratagy 
looks like several ordinary telephones, not special digital 
or “fancy” telephone sets. As a result,...

STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
waiting light control, and confirming digits entered by 
a caller. A series of tokens instruct Stratagy what 
actions to perform. 
4 TYPES OF USER ID MAILBOXES 
User IDS fall into one of several general categories, 
based on how they are customized. 
User - A typical User ID mailbox records messages from 
callers. A user will periodically check the User ID for 
messages, or be notified by a variety of automatic 
notification methods....

STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
New Call 
Greeting User ID 
(default is User ID 990) 
p Caller enters 
DTMF “Thank you for calling...” 
DONE Chain 
Instruction User ID 
(default is User ID 991) ‘I 
DTMF 
p Caller enters 
DTMF Process the User ID 
“To reach the person you are ) Does this User ID have a valid 
calling, enter their extension Done chain? 
number. 
To reach an Operator, press 
q or stay on the line.” pp\;JDDone chain of Instructions 
Done chain 
Follow the...

STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
6 HOW STRATAGY PROCESSES 
USER ID MAILBOXES 
Stratagy processes a User ID mailbox based on: 
H User ID mailbox field settings 
H whether an Answer, Busy, or Ring No Answer 
condition exists 
The process is described in Figure 2-2. Reference the 
text below for clarification. 
Start - Stratagy directs the call to this User ID. 
Do Not Disturb - Stratagy determines whether the User 
ID mailbox field Do Not Disturb is ON. 
H YES - Stratagy...

STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
DO Not Disturb 
- YES 
Is Do Not Disturb ON? 
Call Screening 
Is Screen Calls ON? Record Caller Name 
Evaluate Extension 
Is the first 
character “@‘I? 
Transfer Hold 
Process Token 
Programming Language 
(usually dial the extension). SUCCESSFUL 
Programming Language 
NOT SUCCESSFUL 
Follow the Done chain of the 
Greeting User ID (typically 991) 
I Answer 
If ID callee is YES, then 
Stratagy plays the User ID’s 
recorded name and...

STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
H NO - Stratagy proceeds to the User ID Done 
chain. 
6. User ID Done Chain. Stratagy determines if the 
User ID Done chain is defined. 
H YES - Stratagy follows the User ID Done chain. 
n NO - Stratagy follows the Done chain of the 
User ID. 
7. Instructions User ID Done Chain - Stratagy 
follows the Done chain of the instructions User ID 
(typically 991). 
Ring No Answer Condition - Stratagy processes the 
Ring No Answer condition as...

STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
PROGRAMMING SECTION 
CHAPTER 3 
ACCESSING AND USING STRATAGY  

STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
TABLE OF CONTENTS 
Chapter 3 
- Accessing and Using Stratagy 
PARAGRAPH SUBJECT PAGE 
1 
Introduction ________________________________________----------------------------------------------------------------- 3-l 
2 
System St&up ________________________________________------------------------------------------------------------ 3-l 
3 Accessing Stratagy...