Toshiba Stratagy 4/6/24 Installation And Maintenance Manual

STRATAGY 4/6/24 INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994 
INSTALLATION AND MAINTENANCE MANUAL 
SECTION 1 - GENERAL DESCRIPTION 
SECTION 2 - INSTALLATION 
Chapter 1 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
Chapter 2 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
Chapter 3 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
Chapter 4 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
Chapter 5 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
Appendix A _ _ _ _ - - - - - - _ _ - - - - _ 
SECTION 3 - PROGRAMMING 
Chapter 1 _ _ _ _ _ _ _ _ _ _...

STRATAGY 4/6/24 AUGUST 1994 
TOSHIBA SYSTEM PRACTICES 
VOICE PROCESSING  SYSTEMS 
GENERAL  DESCRIPTION 
I AtoZ  KELLATRONICS,  INC, 
0  COPYRIGHT  1994 TOSHIBA  AMERICA  INFORMATION  SYSTEMS, INC. 
All rights  reserved.  No pat-t  of this  manual,  covered  by the  copyrights  hereon, may be reproduced  in any  form  or 
by  any  means-graphic,  electronic, or mechanical,  including recording,  taping, photocopying,  or information 
retrieval  systems-without  express written permission  of the...

STRATAGY 4/6/24 AUGUST 1994 
TOSHIBA SYSTEM PRACTICES 
STRATACY 4,6, and 24 
GENERAL END USER INFORMATION 
The STRATAGY Voice Processing Systems are registered in 
accordance with the provisions of Part 68 of the Federal 
Communications Commission’s Rules and Regulations. 
FCC REQUIREMENTS 
Means of Connection: The Federal Communications 
Commission (FCC) has established rules which permit 
STRATAGY systems to be connected directly to the 
telephone network. Connection points are provided by the...

STRATAGY 4/6/24 AUGUST 1994 
TABLE OF CONTENTS 
CHAPTER 1 PAGE 
SYSTEM OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-l 
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

STRATAGY 4/6/24 AUGUST 1994 
CHAPTER 1 
SYSTEM OVERVIEW 
GENERAL 
The Stratagy system is a multi-application voice 
processing system, which is tailor-made for small- to 
large-sized businesses. It has been designed to be 
flexible and easy to use, while offering a full range of 
features. (Refer to Figure l-1 .) 
The Stratagy system easily integrates with most 
telephone systems, providing call coverage and routing 
for your entire organization. Stratagy also provides 
enhanced integration with Toshiba...

STRATAGY 4/6/24 
AUGUST 1994 
TELEPHONE 
ANSWERING 
CALL 
SCREENING 
SINGLE 
DIGIT MENUS 
---- _ 
_--- ,..-- 
/- 
s 
REPORTS AUTO-ATTENDANT VOICE CALL 
MESSAGING ROUTING INTERACTIVE 
VOICE RESPONSE (IVR) 
CENTREX 
INTEGRATION 
TELEPHONE SYSTEM 
INTEGRATION 
FACSIMILE 
STRATA DK8 & DK16 STRATA DK280 REMOTE 
PAGING 
MAINTENANCE 
TOSHIBA PLUG AND PLAY 
Figure l-1 
Stratagy Applications 
SUPPORTING DOCUMENTATION includes System Administration forms and instructions to 
You can find additional detailed...

STRATAGY 4/6/24 AUGUST 1994 
CHAPTER 2 
SYSTEM ARCHITECTURE 
This sections describes the main components of the 
Stratagy System. It provides general descriptions of the 
following: 
n System Hardware 
n System Software 
n Call Processing Software 
n System Administration 
, 
HARDWARE 
The hardware for the Stratagy system varies depending 
upon the configuration. All telephone system connectors 
and wiring are customer-supplied. 
STRATAGY 4 
Hardware: The Stratagy 4 consists of a standard DOS-...

STRATAGY 4/6/24 AUGUST 1994 
diagnostic tests may be run upon demand, either 
from a directly-connected or remote terminal. Refer 
to the Stratagy Installation and Maintenance Manual 
for more detail. 
CALL PROCESSING CONTROL 
Call processing in Stratagy involves mailboxes (User 
IDS), a Token Programming Language, and a series of 
administrative menus. 
MAILBOXES 
Mailboxes, also called User IDS, are an important part of 
the Stratagy system. Mailboxes, which are set up by the 
System Administrator,...

STRATAGY 4/6/24 AUGUST 1994 
Figure 2-1 
Stratagy 4 and Stratagy 6 System 
, 
2-3  

, 
STRATAGY 4/6/24 
Figure 2-2 
Stratagy 24 System L.. 
/ 
2-4