Toshiba Stratagy 4/6/24 Installation And Maintenance Manual

STRATAGY 4/6/24 AUGUST 1994 
CHAPTER 3 
SYSTEM DEFINITIONS AND 
APPLICATIONS 
, This chapter contains a list of terms that are commonly 
used when discussing the Stratagy system. The second 
part of the chapter describes some basic and advanced 
applications which can be created using Stratagy. 
Chapter 4 includes a brief description of all Stratagy 
features. Refer to the Strategy Feature Description 
AYanualfor feature details. 
SYSTEM DEFINITIONS 
PBIUPhone System - The Stratagy system integrates...

STRATAGY 4/6/24 AUGUST 1994 
n 
n 
n 
4 lines are answered quickly and courteously by 
customized, automated greetings. If callers have a 
rotary phone or don’t know the extension, they are 
directed to an operator for assistance. 
Be available all of the time: Callers can reach 
Stratagy from any tone dialing telephone 24-hours-a- 
day, 36.5days-a-year. 
Call Routing  Provides callers with information: Callers may 
receive recorded information such as the company 
address, directions, product...

STRATAGY 4/6/24 AUGUST 1994 
FAX TONE DETECTION 
PERSONAL OPERATOR 
The Stratagy Automated Attendant listens for incoming 
fax tone when answering incoming lines. If fax tone is 
detected Stratagy will transfer the fax call to the 
destination extension designated by the User ID of the 
connected fax machine. The Stratagy system lets users specify a personal 
operator extension to provide live, personal call coverage 
when they are unavailable. If desired, callers can be 
automatically transferred to...

STRATAGY 4/6/24 AUGUST 1994 
CHAPTER 4 
FEATURES 
OVERVIEW 
, This section presents an overview of all features that are 
available on Stratagy systems. All features are 
categorized as System, Administration, or User features. 
Some features apply to more than one category. See 
Table 4-1 for an alphabetical list of these features. Some 
features are not available on all Stratagy systems, see 
Table 4-2 for a list of these features. 
In addition, Stratagy 24 systems support four out of five 
serial...

STRATAGY 4/6/24 AUGUST 1994 
DISK REDUNDANCY 
A Stratagy 24 system may be optionally configured 
with two hard disks, rather than the standard single 
hard disk. Under special software control, the 
contents of the second hard disk will be an exact 
duplicate of the first hard disk. This duplication is 
performed in real time as changes are made to the 
primary hard disk (recordings are made, settings 
changed, messages deleted, etc.). Should the 
primary hard disk develop a bad sector, the 
secondary...

STRATAGY 4/6/24 AUGUST 1994 
prompts, so that the system could, for example, 
respond to a caller with the message “Your order for 
6 items will be shipped on July 17, 1994.” The 
number six and the date in this example would be 
provided by the database, while the phrases “Your 
order for” and “items will be shipped on” would be 
recordings that the System Administrator would 
make. 
MULTIPLE SYSTEM LANGUAGES 
The Stratagy system can be configured with any of a 
number of different audio prompt files....

STRATAGY 4/6/24 AUGUST 1994 
extension numbers, plus default user parameters. 
Complete integration with other Toshiba telephone 
systems (without default User IDS and extension 
mailbox installations) is available from a menu. 
UNIVERSAL PORTS 
‘ Frequently, notification is performed by dialing out on 
one of the Stratagy audio ports, perhaps to send a 
page or light a message waiting light by transmitting 
the correct sequence of DTMF codes. Stratagy 
provides several methods of allocating audio ports...

STRATAGY 4/6/24 AUGUST 1994 
ADMINISTRATION FEATURES 
IMPORTANT NOTE: 
Stratagy 4 and Stratagy 6 systems require a 
laptop computer with Stratagy remote software 
installed to perform all Administration Features 
locally or remotely (using an optional external 
modem). The Stratagy 24 system may perform 
all Administration Features in the same manner 
as above or use the keyboard and monitor 
supplied with the system. Refer to the Stratagy 
Installation and Maintenance manual for details. 
AUTOMATIC...

STRATAGY 4/6/24 AUGUST 1994 
first determines if that User ID has any groups in 
common with the current User ID. If it does, then the 
transfer of processing to the new User ID will 
proceed. Otherwise, Stratagy will switch to a default 
User ID for processing based on the current system 
port number, blocking or rerouting the call. Group 
Partitions are most often used to control Guest User 
IDS and Shared Tenant applications. 
GUEST USERS LIMIT 
Each user of the Stratagy system may potentially 
create...

STRATAGY 4/6/24 AUGUST 1994 
RING DURATION 
The System Administrator may define, on a per-user 
ID basis, how many rings of that user’s extension the 
Stratagy system should wait before concluding that 
the user is unavailable (Ring No Answer, or RNA). 
Then the Stratagy system can send callers to voice 
mail to leave a message. This value may also be 
changed automatically via the Auto Scheduler, again 
on a per-User ID basis. 
SCREEN SAVER 
Standard feature on Stratagy 24 systems. Video 
monitors, such...