Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual

Strata AirLink Systems
Troubleshooting
Strata DK I&M 5/9916-69
Strata AirLink Systems
Password Protection
Ta b l e  1 6 - 2 5 lists functions in the handset that are accessed by password. Some of the functions are 
for use by Toshiba technical support only.
lTo access password-protected functions
SYSTEM BUSY message.The handset is locked onto a Base Station and &$// was pressed, but 
the Base Station did not respond. One or more Base Station channels 
could be in a maintenance busy state or the handset...

Strata AirLink Systems
Troubleshooting
16-70Strata DK I&M 5/99
lTo lock a handset to a Base Station
lTo view the software version
lTo use vthe Beep On Roam feature1. Press 
t.
2. Enter a Base Station ID (1 or 
2)
NoteRWIU 1, 2, or 3 cannot lock uniquely to Base 
Station 0 (zero).
...or 0 to restore a handset to 
normal operation.
1. Press 
t.
2. Press 
)&1. The software version displays.
1. Press 
t.
2. Press 
)&1
...or )&1 again.
3. Press 
(1
...or t to go the next 
password protected function.
UN IQUE...

Strata AirLink Systems
Troubleshooting
Strata DK I&M 5/9916-71
Strata AirLink Systems
lTo use the Handoff by Recall feature
lTo reset to factory defaults1. Press 
t.
2. Press 
)&1.
...or 
)&1 again.
3. Press 
(1
...or t to go the next 
password-protected function.
1. Press 
t.
2. Press 
)&1.
HAND OFF
BY RCL
12 : 15
HAND OFF
RCL ON
12 : 15
HAND OFF
RCL OFF
12 : 15
RESET TO
F ACTDFLT
12 : 15
RESET
DONE
12 : 15 

Strata AirLink Systems
Troubleshooting
16-72Strata DK I&M 5/99
Battery
Table 16-26 lists symptoms of battery problems and possible solutions.
Charger Base
The Charger Base charges the handset and a spare battery. Do not have to remove the battery from 
the handset to charge it. The LEDs indicate the status of the charging process as shown in Ta b l e  
16-27.
Table 16-26 Battery Troubleshooting
SymptomPossible Solution
Battery has reduced talk/standby 
time.Try discharging and recharging the battery...

Strata AirLink Systems
Troubleshooting
Strata DK I&M 5/9916-73
Strata AirLink Systems
BSIA System
Reports
Strata AirLink Manager generates reports with troubleshooting information. Some of the reports 
are:
©Alarm conditions
©Traffic statistics
©Line, channel, and call status
Analog Line Continuity
To check the analog line continuity throughout the system,
 use an installer test set at individual 
MDF/IDF locations. Check for any bridge taps on the Base Station transmit/receive cables and 
remove. Check...

Strata AirLink Systems
Troubleshooting
16-74Strata DK I&M 5/99
9. Based on which pins returned a valid reading in Step 8, check readings between the following 
pairs:
©Valid reading pins 20/46 – measure pins 21/45
©Valid reading pins 20/21 – measure pins 45/46
The readings between the measured sets of pins should be similar.
10. To check the distance to Base Station 2, connect the multimeter probes between pins 24 and 
50. If no reading or a high resistance is reported, measure between pins 24 and 25....

Strata AirLink Systems
Troubleshooting
Strata DK I&M 5/9916-75
Strata AirLink Systems
49 31SMX_OS_ERROR
The BSIA attempts a system reboot after this alarm occurs. If the system 
cannot reset itself, press the reset button to the right of the LEDs. If the 
problem persists, contact Toshiba.
50 32 UTAM_CHECK_FAIL_SYSTEM_CLOCK
51 33UTAM_ACTIVATION_NEEDED (UTAM_CHECK_FAIL_NORMAL)
Contact Toshiba for an UTAM activation code.
138 8AINVALID_HSID_FROM_BS
A handset with invalid handset ID, but valid system ID,...

Strata AirLink Systems
Troubleshooting
16-76Strata DK I&M 5/99
Critical Alarm Relay
When a critical alarm is detected, a relay on the BSIA is triggered and LED S3 flashes. The relay 
activates an external alarm, if one is installed (see installation instructions and specifications in 
Step 3 on Page 16-16).
To reset the alarm relay and determine the cause of the critical alarm, check the critical alarm 
report in the Strata AirLink Manager. Checking the critical alarm report also stops the flashing...

Strata AirLink Systems
Troubleshooting
Strata DK I&M 5/9916-77
Strata AirLink Systems
Upgrading Base Stations
CAUTION!This procedure should only be performed if technical support requires it. 
Attempting the procedure without technical support, could destroy the system.
4S3YellowThe test that checks the 
integrity of the real time clock 
failed.If flashing, a critical alarm has 
occurred.
3S2YellowThe test that checks the 
integrity of call processing 
software stored in non-volatile 
memory failed. Try...

Strata AirLink Systems
Troubleshooting
16-78Strata DK I&M 5/99
2. From the Desktop Toolbar, 
click Upgrade.
3. From the Select software to 
be uploaded: dialog box, 
highlight the file and click 
OK.
4. From the Software Upgrade 
screen, click OK.The BSIA boots automatically.
NoteIf the BSIA does not boot automatically within a 
few seconds, which occurs sometimes during the 
initial upgrade, press the reset button on the BSIA.
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