Toshiba Strata Dk Digital Telephone User Guide

							Features
Quick Reference
Strata DK Digital Telephone   6/0019
On-Hook Dialing
Answering Calls
When you receive an incoming call, the LCD displays either 
the CO line (
10)
... or the station’s [PDN] (
210). 1. Press 
(if you 
have Automatic line 
selection).
2. Access an outside line 
and dial a telephone 
number.
3. Lift the handset when 
the called party 
answers.
NoteIf you have a full speakerphone, you do not 
have to lift the handset.
4. When finished with 
the call, hang up or 
press 
.
➤Lift the handset or 
press 

...or if you do not 
have Ringing Line 
Preference, press the 
flashing [DN], 
, 
or 
	 
and lift the handset.
The green LED changes from incoming call rate to the 
in-use rate. Your LCD displays the answered line.
For information on Caller ID/ANI/DNIS LCD displays 
for incoming calls, see Chapter 3 – LCD Operation.
NO. 203
LINE 10 RINGING
NO. 203
210 CALLING 
						

							Features
Account Code Calls
20Strata DK Digital Telephone   6/00
Incoming Call Notification
Muted ringing while you are on a call indicates an incoming call. If another call comes 
in during the first call, release, transfer, or place the call on hold, then answer the 
second call.
➤Press 	

...or hold down the hookswitch for about one second.
Account Code Calls
Entered before or after a call, Account Codes (i.e., Forced, Voluntary) can be used for 
a variety of reasons including billing, tracking, and line restriction applications. 
Account Codes are recorded by the system and can, along with the details of the calls, 
be printed on a Station Message Detail Recording (SMDR) report.
Forced Account Codes (Verified/Non-Verified)
Some applications require you enter an Account Code, called a Forced Account Code, 
before dialing a telephone number.
If the system is set for Verified Account Codes, station users must enter specific codes 
when entering the Forced Account Code(s) or the call does not execute. Verified 
Account Codes are established in system programming or by designated stations.
➤To dial using a Forced Account Code Emergency Override of Forced Account Codes
You can bypass Forced Account Code requirements with three emergency numbers, 
including 911. See your System Administrator for these numbers:
1) 911 2) _______ 3) _______ 
						

							Features
Account Code Calls
Strata DK Digital Telephone   6/0021
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are usually optional. They can be entered after accessing a 
CO line or during a call, to keep track of the call for client billing purposes.
An exception is a Voluntary Account Code which is required to change the Toll 
Restriction classification of your station. The code gives you access to telephone 
numbers outside your usual dialing area and must be entered prior to dialing the 
telephone number. As an example, if your station is restricted to local area calls, you 
can make out-of-state calls by using a Voluntary Account Code set in system 
programming.
If the system is set for Verified Account Codes, station users must enter specific codes 
when entering the Voluntary Account Code(s) or the code is not validated for the 
SMDR call report.
➤To dial using a Voluntary Account Code
1. After accessing a CO 
line, press 

(
	
...or 	$+ 
!
...or %! if your 
telephone does not 
have a speed dial 
button.
Your conversation is not 
interrupted.
NoteIf the Voluntary 
Account Code is not 
required to dial out, 
the account code can 
be entered during a 
call.
2. Enter the Account 
Code.
When your station is set for 
Verified Account Codes, you 
hear a half second 
confirmation tone if the code 
is valid.
The outside party is not able to hear any tones (e.g., 
confirmation tones) when the Account Code digits are 
being entered. If your station is programmed not to 
verify Account Codes, you do not hear a confirmation 
tone.
NO. 204
ENTER ACCT CODE
NO. 204
CODE VERIFIED 
						

							Features
Alarm Reset
22Strata DK Digital Telephone   6/00
Alarm Reset
Your Strata DK system can be connected to a facility alarm system. All telephones 
produce a startling tone whenever this alarm is activated.
➤To reset the alarm
➤
 Press 
).
Alert Signaling
Alert Signaling enables you to send an alert sound to a predesignated (partner) station 
by pressing a single button. This feature is based on the “buzz” key, where, for 
example, a manager might alert his/her administrative assistant to enter the office.
You can have as many as four 


(s) to send or receive an Alert Signal to/
from other telephones. An Alert Signal is sent even if the alerted telephone is busy 
(on/off-hook) or in the DND or Call Forward mode.
➤To send an Alert Signal
➤
Press 

. An alert tone sounds at the designated station.
If the code is invalid, you hear 
two short tones. 
3. Dial another account 
code by repeating 
Steps 1 and 2.The last code entered is recorded.
4. Dial a telephone 
number.Any digits dialed after the code is entered in Step 2 is 
treated as part of a telephone number.
NO. 204
CODE NOT VALID 
						

							Features
Attendant Console Calling
Strata DK Digital Telephone   6/0023
Attendant Console Calling
Up to four Attendant Consoles can be installed per system. There can be up to three 
ways to call the Attendant Console, depending upon system programming.
➤To call any attendant console
➤To call a specific console
➤To call all consoles for an emergency
Automatic Busy Redial (ABR)
After reaching a busy outside number, you can activate ABR so that the Strata DK 
system automatically redials the number at regular intervals. If the system redials an 
outside number that is still busy, ABR resets and tries again. This feature may not be 
allowed on some (or all) lines in your system—depending on the telephone line type 
connected.
ABR is not attempted while your station is busy, but continues 
to time-out. The system inserts a pause (
P) on your LCD 
before redialing the number.
➤Press a [DN] + !. The call rings the Attendant Console’s! button. Dial
!
 calls rotate between the consoles if more than one 
console is installed. 
➤Press a [DN] + the 
console’s [DN].The call rings the console’s 
*+$, (incoming [DN] 
button). Your System Administrator can provide the 
Attendant Console(s) 
*+$,s.
➤Press a [DN] + the 
emergency access 
code 
 !!.The call rings the 
-)
 button on all attendant 
consoles.
NO. 202
P555 3700 
						

							Features
Automatic Busy Redial (ABR)
24Strata DK Digital Telephone   6/00
➤To activate ABR
➤To cancel ABR
➤
Press 
((.	
...or [DN] +   . 1. When you reach a 
busy number, press 

((.	
The LED flashes red.
...or   +   .You hear confirmation tone.
2. Hang up
...or press 
.
3. The system redials, 
up to 15 times, every 
30 or 60 seconds 
(depending on system 
programming).
4. Your telephone 
receives ring tone, 
when ABR dials the 
number and it is 
available.
The [DN] or Line and Spkr LEDs flash green.
5. Lift the handset or 
press 
 and wait 
for the party to 
answer.
If you do not pick up the handset or press  within 
30 seconds after a connection is made, you hear a 
muted ring for another 30 seconds, then the call 
disconnects.
NO. 202
ABR SET 
						

							Features
Automatic Callback (ACB)
Strata DK Digital Telephone   6/0025
Automatic Callback (ACB)
After reaching a busy/DND station, you can set ACB to have the system call you back 
when the called station becomes available. You can also set ACB to place you in a 
queue for an available CO line, if you reach a line group in which all lines are busy.
➤To set ACB
1. After reaching either 
a busy/DND station 
or CO line, press 

(/ 
...or 
 .
You hear busy tone, followed 
by dial tone (two secs.), then 
busy tone.
When you set ACB at a busy 
station, its number (
210) 
displays.
When you set ACB at a busy 
line group, its access code 
number (
801) is displayed.
2. Hang up
...or press 
.
You can make other calls while waiting for the called 
station/line to become available.
3. Your telephone rings 
at a fast rate when the 
called station or CO 
line becomes idle.For busy/DND station: the 
[DN] LED flashes green 
(incoming call). The station 
number you called (
210) 
displays.
For busy CO line: the [DN] 
LED from which you 
attempted to first access the 
line flashes red (incoming call 
rate). The seized line’s 
number (
3) displays.
NO. 204
INT 210 ACB SET
NO. 204
INT 801 ACB SET
NO. 204
210 ACB
NO. 204
LINE 3 ACB 
						

							Features
Automatic Hold
26Strata DK Digital Telephone   6/00
➤To cancel ACB (to busy or DND station)
➤
Press 
(/ or [DN] +  0.
Automatic Hold
Automatic Hold enables you to automatically place a call on hold by pressing another 
outside 
 or a [DN] button—there is no need to press 	. You can also switch 
between calls without having to press 
	. Your telephone must be programmed for 
this feature, otherwise existing calls drop if you do not press 
	 before answering 
or making another call.
➤To use Automatic Hold
➤
While on a call, press another  or [DN] to receive/originate a new call. The 
LED of the accessed line flashes (in-use). The first call is put on hold and the LED 
flashes (on-hold).
➤To switch between calls
➤
Press  or [DN] of the held call. The LED of the line just accessed flashes (in-
use). The LED of the Line or [DN] placed on hold flashes (on-hold). 4. Answer within three 
rings to prevent the 
callback from being 
cancelled.
After you answer, you hear a single tone, and the LED 
flashes green (in-use). 
If you hear a busy tone after answering a callback, the 
called party is already on another call or the line has 
already been seized or has received an incoming call. 
Your request is not cancelled. You will be called again 
the next time a line becomes idle.
5. If you were 
attempting to make an 
outside call and did 
not use LCR, you 
must now redial the 
telephone number.If the original call was made using LCR, the telephone 
number is automatically dialed. 
						

							Features
BGM Over Telephone Speakers
Strata DK Digital Telephone   6/0027
BGM Over Telephone Speakers
BGM over external speakers is controlled by the System Administrator. If BGM is 
enabled, you can turn it ON/OFF for your individual station speaker.
➤To enable/cancel BGM on your telephone speaker
➤
Press       
 (   to toggle BGM ON/OFF.
...or press a [DN] + 
 1# +  to turn BGM ON and press a [DN] +  1! + 
 to turn it OFF (ignore busy tone after dialing  1# and  1!).
Call Forward
If your telephone has more than one [DN], you can assign Call Forward destinations 
for each [DN] on your telephone (up to one [PDN] and eight [PhDNs]. Each [DN] can 
be independently set for a different Call Forward feature. Call Forward must be set 
before the call is received and has priority over the Station Hunt feature. 
To set call forward from a [PDN] or [PhDN]:

You must set the call forward from your telephone.

Your telephone must be programmed as the owner of the [PDN] or [PhDN].
NoteIf you hear a re-order tone when following any of the Call Forward steps, your 
telephone is not the owner of the [PDN]/[PhDN].
If Call Forward is set, the following calls to your station forward (except in Call 
Forward-External mode):

Internal calls (Handsfree and OCA calls optionally may or may not)

Auto Attendant calls

CO lines calls that ring only your station

Transferred CO line or station calls
CO lines that ring more than one station do not forward. 
						

							Features
Call Forward
28Strata DK Digital Telephone   6/00
Call Forward Modes
You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes:

Call Forward—All Calls forwards all calls immediately; your telephone does not 
ring when called.

Call Forward—Busy forwards calls immediately when your station, [PDN], or 
[PhDN] is busy or in the DND mode.

On “tone-first” systems, if your [PDN] appears on more than one button on 
your telephone, Call Forward Busy forwards calls only when all [PDN] 
buttons are in use; if there is an idle [PDN], it flashes or rings when called.

On “voice-first” systems, Call Forward Busy forwards all calls any time your 
telephone is in use.
NoteCall Forward-All Calls, Call Forward-Busy, Call Forward Busy-No Answer, 
and Call Forward-No Answer can be set with the touch of one button. See 
“Feature Access Codes” on Page 73.

Call Forward—No Answer forwards all calls to your station if you fail to answer 
within a designated time (set by you when you enable the feature). Your station 
can be programmed to bypass Call Forward-No Answer when receiving Voice 
First (handsfree) calls. Callers can activate voice first or OCA by dialing 
# during 
their voice announcement.

Call Forward—Busy/No Answer forwards all calls to your station immediately 
whenever you are busy, in the DND mode, or after ringing and you do not answer 
the call within a designated time (set by you when you enable the feature). Your 
station can be programmed to bypass Call Forward/No Answer when receiving 
Voice First (handsfree) calls. Callers can activate ringing and Call Forward by 
dialing 
# during their voice announcement.

On “tone-first” systems, if your [PDN] appears on more than one button on 
your telephone, Call Forward Busy forwards calls only when all [PDN] 
buttons are in use; if there is an idle [PDN], it flashes or rings when called.

On “voice-first” systems, Call Forward Busy forwards all calls any time your 
telephone is in use and/or any time all of your [PDNs] are in use by other 
telephones.