Toshiba Strata Dk Digital Telephone User Guide
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Telecommunication Systems Division June 2000 Digital Business Telephone Systems Digital Telephone User Guide (includes LCD, Add-on Module, and Direct Station Selection Console)
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant. DKA-UG-DKTEL-VD 4016168 Version D.1, June 2000 Version D, August 1999 Version C.1, May 1999 Version C, April 1998 Version B, October 1997 Version A, September 1996 © Copyright 2000 Toshiba America Information Systems, Inc. Telecommunication Systems Division All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material. Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc. Trademarks, registered trademarks, and service marks are the property of their respective owners.
Strata DK Digital Telephone 6/00i Contents Introduction Organization..................................................................................................................... viii How to Use This Guide.................................................................................................... viii Action/Response ...............................................................................................................x Related Documents/Media ...................................................................................................x Chapter 1 – The Grand Tour Digital Telephone Models....................................................................................................2 Buttons .................................................................................................................................4 Fixed Buttons....................................................................................................................4 Flexible Buttons ................................................................................................................6 LCD......................................................................................................................................9 LCD Buttons .....................................................................................................................9 LED Indicators ...................................................................................................................10 On-hook/Off-hook .............................................................................................................11 Volume Controls ................................................................................................................12 Chapter 2 – Features Before You Begin ..............................................................................................................15 Automatic Line Selection ...............................................................................................16 Ringing Line Preference .................................................................................................16 Signaling .........................................................................................................................16
Contents Chapter 2 – Features iiStrata DK Digital Telephone 6/00 Quick Reference.................................................................................................................17 Making an Internal Call ..................................................................................................17 Making an Outside Call ..................................................................................................17 Making an Outside Call to an ISDN Trunk ....................................................................18 On-Hook Dialing ............................................................................................................19 Answering Calls..............................................................................................................19 Incoming Call Notification .............................................................................................20 Account Code Calls ...........................................................................................................20 Forced Account Codes (Verified/Non-Verified) ............................................................20 Voluntary Account Codes (Verified/Non-Verified) .......................................................21 Alarm Reset .......................................................................................................................22 Alert Signaling ...................................................................................................................22 Attendant Console Calling .................................................................................................23 Automatic Busy Redial (ABR) ..........................................................................................23 Automatic Callback (ACB)................................................................................................25 Automatic Hold..................................................................................................................26 BGM Over Telephone Speakers ........................................................................................27 Call Forward ......................................................................................................................27 Call Forward Modes .......................................................................................................28 Using Call Forward Buttons ...........................................................................................29 Using Access Codes .......................................................................................................29 LCD Telephones .............................................................................................................29 Call Forward–All Calls ...................................................................................................30 Call Forward–Busy .........................................................................................................31 Call Forward–No Answer ...............................................................................................31 Call Forward–Busy/No Answer .....................................................................................32 Call Forward–Fixed ........................................................................................................33 Call Forward—External..................................................................................................34 Call Park Orbits..................................................................................................................36 Call Park and Page .............................................................................................................38 Call Pickup .........................................................................................................................40 [DN] Pickup ....................................................................................................................40 Directed Call Pickup .......................................................................................................40 Group Pickup ..................................................................................................................41 Page/Internal Call Pickup ...............................................................................................42 Call Transfer with Camp-on ..............................................................................................42
Contents Chapter 2 – Features Strata DK Digital Telephone 6/00iii Call Waiting .......................................................................................................................44 Conference Calls ................................................................................................................45 Date/Time/Day Adjustment ...............................................................................................46 Direct Inward System Access (DISA) ...............................................................................46 DISA Calls - Internal .....................................................................................................46 DISA Calls - External ....................................................................................................47 Direct Station Selection (DSS) Buttons (Hotline) .............................................................48 Do Not Disturb (DND) ......................................................................................................48 Door Lock(s) ......................................................................................................................49 Door Phone(s) ....................................................................................................................50 DTMF Tone Dialing with * and # .....................................................................................52 Emergency Ringdown/Hotline Service..............................................................................53 Group Listening .................................................................................................................53 Handsfree Answerback ......................................................................................................54 Handsfree Monitoring ........................................................................................................55 ISDN Outgoing Calling .....................................................................................................56 Subaddress ......................................................................................................................56 Message Waiting................................................................................................................57 Message Waiting Light on [PDN] ..................................................................................57 Message Waiting Light on [PhDN/MW]........................................................................59 Message Waiting Light on Another Telephone ..............................................................59 Microphone Cut-Off ..........................................................................................................60 Off-hook Call Announce (OCA) .......................................................................................60 HS-OCA .........................................................................................................................62 SP-OCA ..........................................................................................................................62 Override Calls ....................................................................................................................63 Busy Override .................................................................................................................64 Do Not Disturb Override ................................................................................................64 Executive Override .........................................................................................................64 Privacy Override .............................................................................................................65 Toll Restriction Override ................................................................................................65 Page Announcements .........................................................................................................66 All Call Page ...................................................................................................................66 Privacy On-Line .................................................................................................................67 Privacy Release ..................................................................................................................67 Release and Answer ...........................................................................................................68 Saved Number Redial ........................................................................................................68
Contents Chapter 3 – LCD Operation ivStrata DK Digital Telephone 6/00 Speakerphone .....................................................................................................................69 Speed Dial ..........................................................................................................................70 Speed Dial–Advanced Features .........................................................................................72 Feature Access Codes .....................................................................................................72 Speed Dial Pause and Flash Storage...............................................................................75 Speed Dial Number Linking ...........................................................................................75 Chain Dialing Speed Dial Numbers ...............................................................................77 Timed Reminders ...............................................................................................................78 Tone/Pulse Dialing.............................................................................................................80 Two (Tandem) CO Line Connection .................................................................................80 [DN] Button ....................................................................................................................80 CO Buttons .....................................................................................................................81 Supervision .....................................................................................................................83 Voice Mail Integration .......................................................................................................84 Message Mailbox ............................................................................................................84 Message Retrieval...........................................................................................................85 Call Forward to Voice Systems ......................................................................................87 Chapter 3 –LCD Operation Control Buttons ..................................................................................................................90 Soft Keys............................................................................................................................91 Soft Key Display.............................................................................................................92 How to Use Soft Keys ....................................................................................................92 Soft Key Prompts............................................................................................................95 Busy Lamp Field (BLF) Display .......................................................................................96 Caller ID/ANI/DNIS Information Mode ...........................................................................97 DNIS ...............................................................................................................................97 ANI/Caller ID .................................................................................................................97 Call Park Orbit List Display ..............................................................................................99 Retrieve and Auto Dial Lost Calls .....................................................................................99 Messages, Memos, and Name Display ............................................................................101 Messages ..........................................................................................................................103 System Messages 60~64 ...............................................................................................104 System Messages 65~99 ...............................................................................................104 Station Messages ..........................................................................................................104 Message Notifications ..................................................................................................107
Contents Chapter 4 – Full Duplex Speakerphone Strata DK Digital Telephone 6/00v Silent Messaging (Busy Station) ..................................................................................110 Memos..............................................................................................................................111 Speed Dial Memos........................................................................................................111 Timed Reminders..........................................................................................................113 Name/Number Display ....................................................................................................113 Chapter 4 –Full Duplex Speakerphone Dip Switches ....................................................................................................................118 Speech Training Mode..................................................................................................122 Special Button Operation (Button 10) ..........................................................................123 Chapter 5 –Add-on Module/DSS Console DADM .............................................................................................................................125 DSS Console ....................................................................................................................127 [DSS] Button....................................................................................................................128 Features ............................................................................................................................128 Calling a Station ...........................................................................................................128 Transfer to an Idle Station ............................................................................................128 Call Transfer with Camp-on .........................................................................................129 Call Answering (CO Line)............................................................................................130 Speed Dial.....................................................................................................................130 Paging ...........................................................................................................................131 Call Forward Override ([DSS] Override) .....................................................................131 Night Transfer...............................................................................................................131 Appendix A – Access Codes CO Line Access Codes ....................................................................................................133 Feature Access Codes ......................................................................................................134 Paging Access Codes .......................................................................................................134 Speed Dial Access Codes.................................................................................................136
Contents Chapter 5 – Add-on Module/DSS Console viStrata DK Digital Telephone 6/00 Appendix B – Centrex Application Flexible Directory Numbering .........................................................................................137 Centrex Feature Buttons ..................................................................................................137 Ringing Repeat.................................................................................................................138 Delayed Ringing ..............................................................................................................138 Appendix C – Button Labels......................................................................................139 Appendix D – International Settings......................................................................145 Index ....................................................................................................................................147
Strata DK Digital Telephone 6/00vii Introduction This guide describes how to use the 2000-series digital telephones for Strata DK systems. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone, as well as the full-duplex digital speakerphone. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console. The Strata DK systems which support this equipment are: DK14 DK16e/16 DK40i/40 DK424i/DK424/DK280 (Release 3.0 or higher) NoteThis user guide incorporates the information in the Strata DK’s Liquid Crystal Display Digital Telephone User Guide and the Add-on Module and Direct Station Selection Console User Guide. Those guides are discontinued.
Introduction Organization viiiStrata DK Digital Telephone 6/00 Organization Chapter 1 – The Grand Tour provides an overview of the equipment, buttons, Light Emitting Diodes (LEDs), and LCDs. Chapter 2 – Features describes the available digital telephone features in alphabetical order. Detailed instructions on using each feature are covered. Chapter 3 – LCD Operation includes an explanation of the Control button and Soft Key operations. Features which are available only on the LCD digital telephone are presented alphabetically and include detailed LCD displays. Chapter 4 – Full-duplex Speakerphone describes the DADM and DSS console features and buttons. Appendix A – Access Codes provides instructions for programming a sequence of steps or access codes onto feature buttons. It includes CO Line Access Codes, Paging Group Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access Codes. Appendix B – Centrex Application describes the Centrex features which may be available with your Strata DK system. Appendix C – Button Labels lists the feature button designations of the 2000- series digital telephone models. Appendix D – International Settings shows the proper DIP switch settings for various countries. How to Use This Guide We suggest that you read this entire guide and get acquainted with the Strata DK digital telephones and its features. Once you become acquainted with the basic features, you can use this guide in conjunction with the Digital Telephone Quick Reference Guide.