Toshiba Strata Dk Admin/ Dk Backup User Guide

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Keyboard Conventions
31Using DKAdmin/DKBackup
Keyboard Conventions
While working within DKAdmin/DKBackup, you can use the following keys to:
EscEscapes from the current screen/menu and returns you 
to the previous screen/menu.
Page Up/Page DownMoves to the previous/next questions screen.
EnterExecutes a screen selection/transaction.
Left/Right Arrow Moves the selection highlighter left/right.
Up/down Arrow Moves the selection...

Using the Pull-Down Menus––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
32DKAdmin/DKBackup
Using the Pull-Down Menus
You can perform all basic operations from the Main 
Menu’s menu bar. When you select an item in the menu 
bar, a “pull-down” options menu appears, listing all the 
functions which you can perform (shown right).
äTo use a pull-down menu
1. Use the left/right arrow keys to highlight the item 
and press Enter. Or, if you prefer, you can type the 
highlighted letter for...

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Logging Off
33Using DKAdmin/DKBackup
Logging Off
äTo exit the DKAdmin/DKBackup system
1. Return to the DKAdmin/DKBackup Main Menu by pressing Esc until the Main Menu 
displays.
2. Highlight the File Menu option and press Enter, or type f.
3. Highlight Exit and press Enter, or type x.
DKAdmin/DKBackup shuts down and returns the screen to a DOS prompt.
CAUTION!Always exit the program properly before turning off your...

Logging Off–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
34DKAdmin/DKBackup 

35File Menu
File Menu5
This chapter gives you step-by-step instructions on using the options available on the File 
Menu. The options are:
©Select Customer
©Maintain Customer File
©Dial DK
©Hangup Connection
©Transfer DK Data
©About
©Exit
Quick-start Procedures for Using DKAdmin
For an Existing Customer
äTo quickly use DKAdmin with a previously programmed Strata DK
1. Create a new customer record, using the Maintain Customer File option from the File 
Menu.
2. Select the newly created customer, using the...

Maintain Customer File––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
36DKAdmin/DKBackup
For a New Customer
äTo quickly use DKAdmin with a new installation of Strata DK
1. Create a new customer record, using the Maintain Customer File option from the File 
Menu.
2. Select the newly created customer, using the Select Customer option from the File Menu.
3. Program the customer DK data, using the ACD Administration Section and Program 
Administration Section options from the...

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Maintain Customer File
37File Menu
äTo create a customer record or upgrade a customer’s processor
1. Press Ins to insert a 
record. A blank 
Customer File 
Maintenance Screen 
displays (shown right).
2. See Ta b l e  2 for a 
description of the 
fields on this screen. 
Press Enter after 
each entry.
Table 2 Customer File Maintenance Screen Fields 
FieldDescription
Customer IDEnter a unique customer ID, using up to eight...

Maintain Customer File––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
38DKAdmin/DKBackup
After ConnectEnter the After Connect String when calling into a Strata DK modem pool (see 
Figure 20 on Page 135). It is recommended that you enter AT~~~ATDDYYY as 
the After Connect string (where YYY is the extension number of the PDIU-DS 
connected to the Strata DK TTY port).
Notes
lIf you are not using the modem pool function, the DK security code can be set 
on the After Connect line in...

–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Select Customer
39File Menu
NoteSee Appendix A – Connecting to Strata DK for DIU, modem, and After Connect dial 
settings.
3. When you have finished, press Enter to scroll to the bottom of the screen. Press Enter 
again to save the information. DKAdmin/DKBackup creates the necessary default DK 
files for this processor type and customer. When complete, the new customer has been 
added alphabetically by the Customer ID to the...

Dial DK––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
40DKAdmin/DKBackup
2. Press Enter and the Customer List displays.
3. Highlight the desired customer, and press Enter. The DKAdmin/DKBackup Main Menu 
displays.
NoteIf you have multiple customers, you can use the Find function to move quickly to 
another customer by typing the first letter of the Customer ID number. The program 
highlights the first customer which matches your entry. Press Enter to select the...