TomTom Go Mobile App User Manual

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About TomTom MyDrive 
TomTom MyDrive is the easy way to set a destination, share locations and favourites, and save your 
personal navigation information. MyDrive synchronises your TomTom GO Mobile app using your 
TomTom account. You can use MyDrive in a web browser on a computer or as a mobile app on a 
smartphone or tablet. 
Important: To use TomTom MyDrive you need a compatible navigation device. 
Use TomTom MyDrive to do the following: 
 Find a destination on the MyDrive map and send it to your GO Mobile app. You can drive to the 
destination and it is also saved in My Places and in Recent Destinations in the Main Menu. 
 Plan a route with stops on the MyDrive map and send it to your GO Mobile app. 
 Find a POI in MyDrive and sync it with your GO Mobile app. 
 Continually save all your locations in My Places to MyDrive. You can see all your My Places 
locations on the MyDrive map. 
 Automatically restore your My Places locations and POIs from MyDrive to your GO Mobile app 
after a reset. 
To activate MyDrive on your GO Mobile app, you must be connected to TomTom services.  
Logging in to MyDrive 
You must log in to MyDrive to sync to your TomTom account. When you log in to your account from 
your navigation device, web browser or the MyDrive app, syncing with your TomTom account 
happens automatically. 
Logging in to MyDrive on your GO Mobile app 
1. In the Main Menu, select TomTom Services. 
2. Select MyDrive. 
3. Enter the email address and password you use for your TomTom account. 
4. Select Log In.  
Your GO Mobile app connects to your TomTom account. 
5. Return to the map view. 
Your GO Mobile app automatically saves your personal navigation information to your TomTom 
account. 
Logging in to MyDrive using a web browser or the MyDrive app 
Log in using your TomTom account email address and password. When you are logged in, you can 
see your personal navigation information from your navigation devices, and you can select 
destinations and create Places to sync with your navigation devices.  
Setting a destination using MyDrive 
When you are logged in to MyDrive using a web browser or the MyDrive app, you can select your 
destination on the map and send it to your navigation device. When your navigation device is logged 
in to your TomTom account, your device syncs with MyDrive and receives the destination. 
Syncing using TomTom MyDrive  
						

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1. In a web browser or using the MyDrive app, log in to your TomTom account. 
2. On the map, select a destination. 
Tip: You can search for a destination or you can move the map and select a destination. You 
can also select a destination from Recent Destinations in the Main Menu or your My Places list. 
3. Click on the location, then open the pop-up menu and select Send to device. 
The destination is sent to your TomTom account. 
4. Log in to MyDrive on your GO Mobile app. 
Your GO Mobile app syncs with your TomTom account and receives the new MyDrive destination. 
The message You have received a new destination is shown. A route is automatically planned 
to the MyDrive destination. 
Tip: All MyDrive destinations are saved in Recent Destinations in the Main Menu and in My 
Places. 
 
Planning a route with stops using MyDrive 
When you are logged in to MyDrive using a web browser, you can create a route with stops and send 
it to your navigation device. When your navigation device is logged in to your TomTom account, 
your device syncs with MyDrive and receives the destination. 
Creating a route with stops 
1. In a web browser, log in to your TomTom account. 
2. On the map, select a destination. 
Tip: You can search for a destination or you can move the map and select a destination on the 
map. You can also select a destination from Recent Destinations in the Main Menu or your My 
Places list. 
3. On the map, select a stop in the same way as you selected your destination, then select Add 
Stop. 
The stop is added to your route.  
Your route is selected and the pop-up menu shows Send Route to device. 
4. Add more stops to your route if you want to. 
5. In the pop-up menu, select Send Route to device. 
The destination and the stops are sent to your TomTom account. 
6. Log in to MyDrive on your GO Mobile app. 
Your GO Mobile app syncs with your TomTom account and receives the new MyDrive destination 
and the stops. 
The message You have received a new route is shown. A route is automatically planned to the 
MyDrive destination and the stops. 
Tip: All MyDrive destinations are saved in Recent Destinations in the Main Menu and in My 
Places. 
Tip: You can save the route with stops in My Routes. 
Reordering the stops on a route 
1. In Plan a Route in the My Drive Main Menu, put your mouse cursor over a stop or the destina-
tion. 
2. Move your cursor left until it changes into a hand symbol. 
3. Click and drag each stop or the destination to the order you want to drive them. 
Each time move a stop or destination, your route is recalculated with the stops in the changed 
order.  
						

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The last stop on the list becomes your destination.   
Showing a planned destination in MyDrive 
When you plan a route on your GO Mobile app, the destination is synced with your TomTom 
account. You can see the destination when you are logged in to MyDrive in a web browser or when 
using the MyDrive app.  
Clearing a MyDrive destination 
1. Make sure you are logged in to MyDrive on your GO Mobile app. 
2. Select Current Route in the Main Menu to open the Current Route Menu. 
3. Select Clear Route to clear the currently planned route. 
Your device returns to the map view. Your route has been cleared from your GO Mobile app and 
your TomTom account. 
Tip: All MyDrive destinations are saved in Recent Destinations in the Main Menu and also in in 
My Places. 
 
Deleting a MyDrive destination from My Places 
1. In the Main Menu, select Recent Destinations. 
Tip: Alternatively select My Places, followed by Recent Destinations. 
2. Select Edit List. 
3. Select the locations you want to delete. 
4. Select Delete.  
Set a phone contact as your destination using the MyDrive app 
When you are logged in to the MyDrive app, you can select a contact in your phones contacts list to 
set as your destination. Your contact must have a full address which is in the correct order. The 
destination is shown on the map and you can send it to your navigation device. When your 
navigation device is logged in to your TomTom account, your device syncs with MyDrive and receives 
the destination. 
1. Using the MyDrive app, log in to your TomTom account. 
2. In the MyDrive app menu, select Contacts. 
3. Select the contact that you want as your destination. 
The location of your contact is shown on the map. 
4. Click on the location, then open the pop-up menu and select Send to device. 
The destination is sent to your TomTom account. 
5. Log in to MyDrive on your GO Mobile app. 
Your GO Mobile app syncs with your TomTom account and receives the new MyDrive destination. 
The message You have received a new destination is shown. A route is automatically planned 
to the MyDrive destination. 
Tip: All MyDrive destinations are saved in Recent Destinations in the Main Menu and in My 
Places. 
 
Finding and syncing locations using MyDrive 
When you are logged in to TomTom MyDrive, you can find locations in MyDrive and sync them with 
your GO Mobile app My Places locations. 
1. In a web browser or using the MyDrive app, log in to your TomTom account.  
						

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2. On the map, select a destination. 
Tip: You can search for a destination or you can move the map and select a destination. You 
can also select a destination from your My Places list. 
3. Click on the location, then open the pop-up menu and select Add to My Places. 
The location is shown in the Favourites list in the MyDrive My Places menu. 
4. Log in to MyDrive on your GO Mobile app. 
Your GO Mobile app syncs with your TomTom account and receives the new Favourites location. 
The location is stored in My Places.  
Syncing My Places locations with MyDrive 
When you are logged in to MyDrive on your GO Mobile app, the locations you have added to My 
Places are automatically synced with your TomTom account. You can see your My Places locations 
and the POI place lists when you are logged in to MyDrive in a web browser or when using the 
MyDrive app.  
Importing a track GPX file 
GPX files (GPS exchange format) 
GPX files contain a very detailed recording of a route, including any off-road locations. A GPX file 
might contain, for example, a tourist route or a preferred fixed route. You can find collections of 
.GPX files on the Internet and upload them to My Routes using MyDrive in a web browser. GPX files 
become tracks after import. 
Tracks have a beginning and an end but no stops, and theres a fixed map-dependent route between 
these points. Your device follows this fixed route as closely as possible. You can edit tracks using 
tools such as Tyre Pro. 
Using GPX files  
You use MyDrive on your computer to import .GPX track files to your TomTom device. The tracks are 
saved in the My Routes menu. Your device will navigate along the GPX track exactly and will not 
offer to replan your route, even if a faster route is available. 
Importing a track GPX file 
Note: Your GO Mobile app needs at least 400 MB free space before it can import .OV2 and .GPX 
files. If you see the message You need more space, make space available by deleting unwanted 
.OV2 or .GPX files using MyDrive, or delete device content using MyDrive Connect. 
To import a .GPX file using MyDrive, do the following: 
1. Connect your GO Mobile app to your computer using MyDrive Connect. 
2. In MyDrive, select My Routes. 
3. Select Import a GPX File and browse to your .GPX track file. 
Tip: The name of the track file in My Routes will be the same as the name of the .GPX file. 
Edit the name of the file so that you can easily recognise it in My Routes. 
Your new track is shown in the My Routes list. 
4. Wait for the track file to upload to your GO Mobile app. 
5. Open My Routes. 
Your imported track is shown in your My Routes list.   
						

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Deleting a track GPX file 
You can only delete an uploaded track GPX file when your GO Mobile app is connected to your 
computer using MyDrive Connect. 
To delete a POI list, do the following: 
1. Connect your GO Mobile app to your computer using MyDrive Connect. 
2. In MyDrive, select My Routes. 
3. Select the track file you want to delete, then select Delete. 
The track is removed from your My Routes list.  
Saving and restoring your personal navigation information 
When you are logged in to MyDrive on your GO Mobile app, your personal navigation information is 
continuously and automatically saved to your TomTom account. 
If you reset your GO Mobile app, or log in to MyDrive on a different device, your saved personal 
navigation information is restored to your GO Mobile app or the different device. 
The following personal navigation information is saved to your TomTom account: 
 MyDrive destinations. 
 All saved locations in My Places. 
 All imported POI place lists. 
 All imported tracks. 
Tip: MyDrive also syncs your locations in My Places with your TomTom account. You can see your 
My Places locations and the POI place lists you have imported in MyDrive on a web browser or on 
the MyDrive app. 
Make sure that there is at least 400 MB of free space on your device before syncing your device with 
MyDrive. If there is not enough space, your MyDrive information will not be synced. You can check 
the amount of available space by going to About in the Help menu on your device. 
Note: Syncing a lot of information to your device may take some time.  
						

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About search 
You use search to find a wide range of places and then navigate to them. You can search for the 
following: 
 A specific address, for example, 123 Oxford Street, London. 
 A partial address, for example, Oxford st Lon. 
 A type of place, for example, petrol station or restaurant. 
 A place by name, for example, Starbucks. 
 A postcode, for example, W1D 1LL for Oxford Street, London. 
 A city to navigate to a city centre, for example, London. 
 A POI (Point of Interest) near your current location, for example, restaurant near me. 
 A contact in your smartphone contacts app. 
 A mapcode, for example, WH6SL.TR10 
 Latitude and longitude coordinates, for example, 
N 51°30′31″      W 0°08′34″. 
Tip: To search for a specific street in the United Kingdom or the Netherlands, type in a postcode, 
then leave a space and then type in the house number. For example, 1017CT 35. For other 
countries, postcodes are area-based and will give you a list of matching cities, towns and streets 
in your search results. 
 
Planning a route to a POI using search 
Important: In the interest of safety and to avoid distractions while you are driving, you should 
always plan a route before you start driving. 
To plan a route to a POI type or a specific POI using search, do the following: 
1. Select the Main Menu button to open the Main Menu.  
 
2. Select Search. 
 
The search screen opens with the keyboard showing. 
3. Use the keyboard to enter the name of the place you want to plan a route to. 
Using Quick Search  
						

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Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if 
they are available. For example, press and hold the letter e to access characters 3 e è é ê ë 
and more. 
 
You can search for a POI (Point of Interest) type, such as a restaurant or tourist attraction. 
Alternatively, you can search for a specific POI, for example Rosies Pizzeria. 
Note: When searching, the whole map is searched. If you want to change how the search is 
done, select the button to the right of the search box. You can then change where the search 
is done, for example along the route or in a city. 
4. As you type, suggestions based on what you have entered are shown in columns. You can 
continue typing or select a suggestion. 
 
Tip: To see more results, hide the keyboard or scroll down the results list. 
Tip: You can switch between seeing the results on the map or in a list by selecting the 
list/map button:  
 
5. Select a POI type or an individual POI. If you selected a POI type, select a POI. 
The location is shown on the map.  
						

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6. To see more information about the POI, select the POI on the map and then select the pop-up 
menu button. Select More Information on the pop-up menu.  
 
You see more information about the POI such as the phone number, full address and email.  
7. To plan a route to this destination, select Drive/Ride depending on which device you are using. 
A route is planned and then guidance to your destination begins. As soon as you start driving, 
the guidance view is shown automatically. 
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and 
the time difference in hours and half hours in the arrival information panel. The estimated 
time of arrival is the local time at your destination. 
Tip: You can add a stop to a route that you have already planned. 
Tip: You can save a route using My Routes. 
 
Entering search terms 
Select Search in the Main menu to start searching for addresses, POIs or contacts. The search 
screen opens showing the device keyboard and the following buttons: 
Tip: Hide the device keyboard to show the whole search screen. 
 
1. Back button. 
Select this button to go back to the previous screen. 
2. Search input box.  
						

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Enter your search term here. As you type, matching addresses and POIs are shown. 
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if 
they are available. For example, press and hold the letter e to access characters 3 e è é ê ë 
and more. 
Tip: To edit, select a word you have already typed to place the cursor. You can then insert or 
delete characters. 
3. Search results list 
Swipe the screen left or right to show the Contacts or the Addresses column. 
Tip: When you only see only one or two columns, swipe the screen to show another column. 
4. Type of search. 
By default, the whole of the current map is searched. Once you have used search, the last 
search type you selected is used. Select this button to change the type of search to any of the 
following: 
  
Whole map 
Select this option to search the whole of your current map with no 
limit to the search radius. Your current location is the centre of the 
search. The results are ranked by exact match. 
  
Near me 
Select this option to search with your current GPS location as the 
search centre. The results are ranked by distance. 
  
In town or city 
Select this option to use a town or city as the centre for your search. 
You need to enter the town or city name using the keyboard. When 
you have selected the town or city from the results list, you can 
search for an address or POI in that city. 
  
Along route 
When a route has been planned, you can select this option to search 
along your route for a specific type of location, for example, petrol 
stations. When prompted, enter the type of location and then select it 
in the right-hand column to carry out the search. 
  
Near destination 
When a route has been planned, you can select this option to use your 
destination as the centre for your search.  
  
Latitude Longitude 
Select this option to enter a pair of latitude longitude coordinates. 
5. View button. 
Select this button to return to the map view or guidance view. 
6. List/map button. 
Select this button to switch between showing the results in a list or showing the results on the 
map. 
7. Show/hide keyboard. 
Select this button to show the keyboard. Hide the keyboard using the devices back function. 
Tip: To cancel a search, select the map/guidance view button in the top right-hand corner of the 
screen. 
  
						

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Working with search results 
Your search results are shown in the columns Addresses, Points of Interest and Contacts. Select a 
column or swipe left or right to show the column. 
Address and city matches are shown in the Addresses column, and POIs, types of POIs and Places 
are shown in the Points of Interest column. The Contacts column shows contacts that are in your 
phones Contacts app. 
Tip: To see more results, hide the keyboard or scroll down the results list. 
Tip: You can switch between seeing the results on the map or in a list by selecting the 
list/map button:  
 
 
When you select an address from the list of search results, you can choose to show it on the map, 
add a crossroad or plan a route to that chosen location. To get an exact address you can add the 
house number.