TomTom Go Mobile App User Manual
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2 Contents Welcome to navigation with TomTom 6 Whats new 7 New in this release ................................................................................................ 7 Get going 9 Starting the app .................................................................................................... 9 Language ............................................................................................................ 9 Sending information to TomTom .............................................................................. 10 About TomTom services ........................................................................................ 10 Updating your GO Mobile app ................................................................................. 11 Downloading a map .............................................................................................. 11 Location services................................................................................................. 11 Installing in your car ............................................................................................ 12 Closing or running in the background ........................................................................ 12 Getting help ...................................................................................................... 12 Free navigation and Unlimited Navigation 13 About free navigation ........................................................................................... 13 Driving with free navigation ................................................................................... 13 Upgrading to Unlimited Navigation ........................................................................... 13 Existing Unlimited Navigation subscription ................................................................. 14 Whats on the screen 15 The map view..................................................................................................... 15 The guidance view ............................................................................................... 16 The route bar ..................................................................................................... 18 Distances and the route bar ............................................................................... 19 The quick menu .................................................................................................. 19 Navigation buttons............................................................................................... 19 Other buttons ..................................................................................................... 21 Volume control ................................................................................................... 22 Using gestures .................................................................................................... 23 Rotating your device ............................................................................................ 23 Reordering the Main Menu buttons ........................................................................... 24 Traffic 25 About TomTom Traffic .......................................................................................... 25 The route bar ..................................................................................................... 25 Looking at traffic on the map ................................................................................. 26 Looking at traffic on your route ............................................................................... 27 Traffic incidents ................................................................................................. 28 Approaching a traffic jam warning ........................................................................... 29 Advanced Lane Guidance ....................................................................................... 29 Time-dependent speed limits ................................................................................. 30
3 Syncing using TomTom MyDrive 31 About TomTom MyDrive ........................................................................................ 31 Logging in to MyDrive ........................................................................................... 31 Setting a destination using MyDrive .......................................................................... 31 Planning a route with stops using MyDrive .................................................................. 32 Showing a planned destination in MyDrive .................................................................. 33 Clearing a MyDrive destination ................................................................................ 33 Deleting a MyDrive destination from My Places ............................................................ 33 Set a phone contact as your destination using the MyDrive app ........................................ 33 Finding and syncing locations using MyDrive ................................................................ 33 Syncing My Places locations with MyDrive ................................................................... 34 Importing a track GPX file...................................................................................... 34 Deleting a track GPX file ....................................................................................... 35 Saving and restoring your personal navigation information .............................................. 35 Using Quick Search 36 About search ...................................................................................................... 36 Planning a route to a POI using search ....................................................................... 36 Entering search terms ........................................................................................... 38 Working with search results ................................................................................... 40 About postcodes ................................................................................................. 41 About mapcodes ................................................................................................. 41 List of POI type icons ............................................................................................ 42 Planning a route 46 Planning a route to an address using search ................................................................ 46 Planning a route to a city centre ............................................................................. 48 Planning a route to a POI using search ....................................................................... 49 Planning a route using the map ............................................................................... 51 Planning a route using My Places ............................................................................. 52 Planning a route to a contact using search ................................................................. 53 Planning a route using a contact .............................................................................. 55 Planning a route using coordinates ........................................................................... 56 Planning a route using a mapcode ............................................................................ 57 Finding an alternative route ................................................................................... 58 Planning a route in advance ................................................................................... 59 Finding a car park ............................................................................................... 61 Finding a petrol station ......................................................................................... 63 Changing your route 65 The Current Route menu ....................................................................................... 65 Avoiding a blocked road ........................................................................................ 67 Types of route .................................................................................................... 68 Route features ................................................................................................... 68 Adding a stop to your route from the current route menu ............................................... 68 Adding a stop to your route using the map ................................................................. 68 Deleting a stop from your route ............................................................................... 69 Reordering stops on a route ................................................................................... 69 My Routes 70 About My Routes ................................................................................................. 70 Saving a route .................................................................................................... 70 Navigating using a saved route ................................................................................ 71
4 Adding a stop to a saved route using the map .............................................................. 72 Deleting a route or a track from My Routes ................................................................. 73 Speed Cameras 74 About speed cameras ........................................................................................... 74 Speed camera warnings ......................................................................................... 74 Changing the way you are warned ............................................................................ 75 Reporting a new speed camera ............................................................................... 76 Confirm or remove a mobile speed camera ................................................................. 76 Updating locations for cameras and hazards ............................................................... 77 Danger Zones 78 About danger zones and risk zones ........................................................................... 78 Danger zone and risk zone warnings ......................................................................... 78 Changing the way you are warned ............................................................................ 79 Reporting a risk zone ............................................................................................ 79 Updating locations for danger zones and risk zones ....................................................... 80 My Places 81 About My Places .................................................................................................. 81 Setting your home and work locations ....................................................................... 81 Changing your home location .................................................................................. 82 Your contacts in My Places ..................................................................................... 82 Adding a location from My Places ............................................................................. 83 Add a location to My Places from the map .................................................................. 83 Adding a location to My Places using search ................................................................ 83 Adding a location to My Places by marking ................................................................. 84 Deleting a recent destination from My Places .............................................................. 84 Deleting a location from My Places ........................................................................... 84 Settings 85 Appearance ....................................................................................................... 85 Display ......................................................................................................... 85 Route Bar ...................................................................................................... 86 Guidance view ................................................................................................ 87 Automatic Zoom.............................................................................................. 87 Voices .............................................................................................................. 88 Maps ................................................................................................................ 88 Route Planning ................................................................................................... 89 Sounds and Warnings ............................................................................................ 90 Warning type ................................................................................................. 90 Cameras ....................................................................................................... 91 Hazards ........................................................................................................ 91 Read aloud traffic warnings ................................................................................ 91 Units ................................................................................................................ 92 Run in background ............................................................................................... 92 Power saving ...................................................................................................... 92 System ............................................................................................................. 92 Getting Help 94 Support ............................................................................................................ 94
5 Product certification 95 Finding product certification information for your app ................................................... 95 Addendum 96 Copyright notices 98
6 This User Manual explains all you need to know about your new TomTom GO Mobile app. Your GO Mobile app gives you free navigation for a limited distance each month, including Traffic and Speed Cameras or Danger Zones. If you drive more, just upgrade to Unlimited Navigation to drive without restriction. Select from a one year or three year subscription, depending on your driving needs. The Get going chapter is a great place to start. Youll learn all about starting up and setting up your app, and youll see a quick introduction to TomTom services. To help you avoid traffic delays and get to your destination quicker, you can use TomTom services even on the routes you drive every day. For information about what you see in the app, go to Whats on the screen. To plan your first route, go to Planning a route. Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select the app name from the list or enter a search term. We hope you enjoy reading about and, most importantly, using your new GO Mobile app! Welcome to navigation with TomTom
7 New in this release Introducing TomTom MyDrive You can now use your smartphone, tablet or computer to review real-time traffic information, plan routes, and send destinations and tracks to your TomTom GO Mobile app. Visit mydrive.tomtom.com to learn more and to try out the new features. Any changes you make to your destinations or favourites on MyDrive are immediately sent to your TomTom device or app. To make this happen, you need to be logged in with the same account on both your device or app and on MyDrive. To learn more, go to Syncing using TomTom MyDrive in this manual. Pausing and resuming a map download You can pause a map download at any time. If connection to Wi-Fi is lost, the download automati- cally pauses to prevent high data charges. You must keep GO Mobile app open while paused, but you can use other apps. If connection to Wi-Fi is lost, you can choose to continue downloading using your mobile network connection. To learn more, go to Maps in this manual. Select a faster alternative route simply by steering When you approach a faster alternative route you now get an additional warning in the route bar and you can see the alternative route clearly in the guidance or map views. You no longer need to tap Yes in the route bar to accept the faster route. Simply steer towards the suggested alternative when you approach it and your device selects it. To learn more, go to About Traffic in this manual. Instantly navigate to Home and Work from the menu Home and Work will now always be available from the Main Menu so that you can start driving to these most frequent destinations faster. Go to My Places to set up Home and Work. To learn more, go to Setting your home and work locations in this manual. Contact a POI You can contact a POI. Find a POI and select it on the map. Select the pop-up menu button, then select More Information. Information such as the POIs website address or phone number are shown. You can tap on the information to open it in the related app on your phone. For example, tap on the phone number to call the POI. To learn more, go to Planning a route to a POI using search in this manual. Winding route You can now select a winding route to your destination to make your journey more interesting. To learn more, go to Types of route in this manual. Whats new
8 Extended search The search results now also show recent destinations or favourite places when you search for addresses or POIs. Reorder the Menu to your preference Tap and hold any icon in the menu for 2 seconds to enable menu reordering. You can then press the arrows to move the selected icon left or right in the menu. To learn more, go to Reordering the Main Menu buttons in this manual. Power saving You can now choose to decrease the app’s power usage to extend your phone's battery life. To learn more, go to Power saving in this manual. Access to forums If you phones language is French or German you can now access the French or German TomTom Forum from the Support menu. Other bug fixes and improvements Various performance improvements and bug fixes have been implemented.
9 Starting the app GO Tap this button on your device to start the GO Mobile app. Starting the app for the first time When you start the GO Mobile app for the first time, you see the following screens: Tour - These screens show you the main features of the app. Enable Location Services - You are asked if the app can use your current location. You must agree to this so that the app can find your location on the map. Download a Map - You are asked which map you want to install. Select the map you want to use. You can download other maps at any time. Important: A map is a large file that can take a long time to download. To prevent high data charges we advise you to download a map using a Wi-Fi connection. You must download at least one map before you can use the GO Mobile app. Your Information - You are asked if you want to send your information to TomTom. If you choose not to send your information, you can still plan routes but you cannot use TomTom services. Select Yes to send your information. The map view. The app has been started before If you have started the app before, you see the map view. If the app was in the background, you see the last screen you were looking at. Language The language used for buttons and menus in the GO Mobile app is the same as the language you selected in your device settings. If the selected language isnt supported by the GO Mobile app then English is used. If you change the device language, the voice used for spoken directions and other route instructions in the GO Mobile app might not be compatible with the new device language. You will be asked to download a compatible voice. Important: A voice can be a large file that can take a long time to download. To prevent high data charges we advise you to download a voice using a Wi-Fi connection. Get going
10 Sending information to TomTom When you first start the app or you have reset the app, you are asked for permission to send your location to TomTom and to send information about how you use the app. We use your location to provide TomTom services near you and along your route, and to keep your map up-to-date. We learn how you use the app so we can continually improve. You can read more about how we use your information by selecting More information in the Send information settings screen. You can choose which information you share in the Send information settings screen. Note: If you choose not to send location information to us, you will no longer receive our services. This is because services need to send the location of your device to TomTom in order to receive the traffic information related to where you are. The end date of your subscription remains the same, even if you do not send this information to us. Additional information If you think that your information is not being used for the purpose for which you have provided it to TomTom, contact us at tomtom.com/support. You can find current and more detailed information at tomtom.com/privacy. About TomTom services Your GO Mobile app has the following TomTom services: Unlimited Navigation - Upgrade to Unlimited Navigation so you can use the TomTom GO Mobile app for all of your journeys, every day. Select Upgrade to purchase an upgrade or to restore an upgrade you have already purchased. Traffic and Speed Cameras - See real-time information about traffic and speed cameras or danger zones on your route. To help you avoid traffic delays and get to your destination quick- er, you can use TomTom Traffic even on the routes you drive every day. When your device is connected to the Internet, the GO Mobile app is always connected to TomTom Traffic and Speed Cameras - you dont have to do anything to activate these services. MyDrive Sync - Syncing using TomTom MyDrive is the easy way to set a destination, share locations and favourites, and save your personal navigation information. Log in to MyDrive to sync with your TomTom account. Note: Some TomTom services might not be available in your current location. Important: To use TomTom services you need a continuous data connection. Your mobile operator may charge you for using a wireless data connection. Switching TomTom services on and off The Traffic and Speed Cameras service is on by default and the and MyDrive Sync service is off by default. You can switch them on and off as follows. 1. Select the Main Menu button to open the Main Menu. 2. Select TomTom Services in the main menu.