TomTom Go Mobile App User Manual

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3. Select a service to switch it on or off.  
Updating your GO Mobile app 
You can let your GO Mobile app be updated automatically, or you can manually check for an update 
by going to the Google Play Store. 
Remember to download the latest version of this manual from tomtom.com/downloads.  
Downloading a map 
When you start the GO Mobile app you have to download a map. Choose a map from the list of maps 
shown for your current location. You can select All Maps to see a list of all the maps that are 
available.  
Select a map, then select Download to download the map. The map is stored on your device in the 
internal or the external memory, depending on which place has the most space available. The 
location that your map is stored cannot be changed. 
Tip: Some maps are very large. If you dont have much space on your device, choose a map that 
covers only the area you need. 
Important: A map is a large file that can take a long time to download. To prevent high data 
charges we advise you to download a map using a Wi-Fi connection. Once downloading has started, 
you must download the complete map before you can use the GO Mobile app. 
You can pause a map download at any time. If connection to Wi-Fi is lost, the download automati-
cally pauses to prevent high data charges. You must keep the GO Mobile app open while paused or 
you will lose the part of the map you have already downloaded. You can use other apps while 
paused. 
If connection to Wi-Fi is lost, you can choose to continue downloading using your mobile network 
connection. 
When the download is complete, select OK to start the GO Mobile app. 
Map updates 
If a map update is available, the Map Update screen is shown when you start the GO Mobile app. 
The following options are shown: 
 Select Update to download the update.  
 Select Not Now to be informed about the current map update when you next start the app. 
 Select Skip Update to continue using the old map. You can choose to download the next map 
release when it is available.  
Location services 
When you first start the navigation app, it may need a few minutes to show your current location on 
the map. Make sure you have location services activated on your device. You can find location 
services in your device Settings. 
In areas where location services will not operate normally, such as tunnels, your location may not 
be accurate. 
Important: The navigation app cannot give you route instructions until it has received location data. 
Some devices need a data connection to obtain a GPS location. 
If your device has no GPS reception, the navigation app uses positioning information from Wi-Fi 
networks or mobile phone towers. This information is used for route planning and to determine your 
approximate location.   
						

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Installing in your car 
Only use a suitable mount to hold your device when you are using it in your car. 
Be careful where you install your device in your car. The device shouldnt block or interfere with 
any of the following: 
 Your view of the road. 
 The controls in your car. 
 Your rear-view mirrors. 
 The airbags. 
You should be able to reach the device easily without leaning or stretching.  
Closing or running in the background 
You can choose to continue running the GO Mobile app when it is in the background, or you can let 
your device pause the GO Mobile app in the background when another app is started.  
If the app is running in the background and you are driving on a planned route, you continue to hear 
driving instructions. 
Important: You still use your free miles when the app is running in the background. 
If the app is paused in the background for a long time your device eventually closes the app. 
To close the GO Mobile app yourself, return to the map view or guidance view then press your 
devices back button. Select Close to close the app.  
Getting help 
Select Support in the Main Menu to see different ways you can get help. 
 
For warranty and privacy information, go to tomtom.com/legal.  
						

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About free navigation 
Free navigation in the TomTom GO Mobile app lets you use all the navigation features of the app, 
including TomTom Traffic and Speed Cameras or Danger Zones, for a fixed amount of free monthly 
kilometres or miles. You can even download any map you want. At the start of every month, your 
free monthly kilometres or miles are topped-up again to the maximum limit.  
Note: You see kilometres or miles depending on what is used in your current location. You can 
change between kilometres and miles by selecting Units in the Settings menu. 
In the main menu, you can see how much free navigation you have remaining. 
You use your free navigation when you are moving, even if you havent planned a route. If you dont 
want to use your free navigation, you must close the app. 
When you have used all your free navigation, you can still use the map and see TomTom Traffic. 
When you start driving, the app blocks the screen so you that cant use it when driving. You must 
upgrade to Unlimited Navigation to use navigation, or wait until the next month to use free 
navigation again. 
If you are going to make longer journeys or use the GO Mobile app more frequently, upgrade to 
Unlimited Navigation.  
Driving with free navigation 
If you are planning a route or driving, you might not have enough free navigation to reach your 
destination. Even if you had enough navigation when you planned your route, changing traffic 
conditions may cause the GO Mobile app to find a quicker route that is longer than your original 
route. 
A message is shown on the screen if you dont have enough free navigation to reach your destina-
tion. 
Upgrade to Unlimited Navigation to make sure you can navigate all the way to your destination. 
Important: You will still use your free navigation when you drive with the app running in the 
background.  
Upgrading to Unlimited Navigation 
Upgrading to Unlimited Navigation means that you can use the TomTom GO Mobile app for all of 
your journeys, every day. 
To upgrade to Unlimited Navigation, do the following: 
1. Select the Main Menu button to open the Main Menu.  
 
Free navigation and Unlimited Naviga-
tion  
						

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2. Select the Upgrade button. 
 
3. Select the duration of Unlimited Navigation that you want to purchase. 
4. Create a new TomTom account, or log in to your existing TomTom account. 
Important: Take care when choosing a country during account creation. The correct country is 
needed if you make a purchase from TomTom and it cannot be changed after the account has been 
created. 
Your purchase is completed in the GO Mobile app. If payment is successful, Unlimited Navigation 
starts within a few minutes.  
Existing Unlimited Navigation subscription 
If you reinstalled the GO Mobile app on your device, or you want to install it on a new device, and 
you already have an Unlimited Navigation subscription, select Upgrade in the Main menu, then 
select Restore Purchases. Log in to your TomTom account again to restore your existing Unlimited 
Navigation subscription.  
						

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The map view 
The map view is shown when you have no planned route. Your actual location is shown as soon as 
your device has found your GPS location. 
You can use map view in the same way as you might look at a traditional paper map. You can move 
around the map using gestures, and zoom using the zoom buttons. 
Important: Everything on the map is interactive including the route and the map symbols - try 
selecting something and see what it does! 
Tip: To open a pop-up menu for an item on the map, for example a route or a POI, select the 
item to open the menu. To select a location on the map, select and hold the location until the 
pop-up menu opens. 
The map shows your current location and many other locations such as your My Places locations. 
If you have not planned a route the map is zoomed out to show the area around your location.  
If you have planned a route, your complete route is shown on the map. You can add stops to your 
route directly from the map. When you start to drive, the guidance view is shown. 
 
Whats on the screen  
						

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1. Back button. This button returns the map to an overview of your whole route or, if no route is 
planned, moves the map to put your current location at the centre. 
2. Switch view button. Select the switch view button to change between the map view and the 
guidance view. When in map view, if you are driving, the small arrow rotates to show you your 
current driving direction, with north being up. 
3. Zoom buttons. Select the zoom buttons to zoom in and out. 
4. Current location. This symbol shows your current location. Select it to add it to My Places or 
search near your current location. 
Note: If your GO Mobile app cannot find your location the symbol appears grey. 
5. Selected location. Press and hold to select a location on the map. Select the pop-up menu 
button to show options for the location, or select the drive button to plan a route to the loca-
tion. 
6. Main Menu button. Select the button to open the Main Menu. 
7. Map symbols. Symbols are used on the map to show your destination and your saved places: 
  Your destination. 
  Your home location. You can set your home location in My Places. 
  A stop on your route. 
  A location saved in My Places. 
  A contact from your contacts app. Select Show contacts on map in Appearance in 
the Settings Menu to see your contacts on the map. 
Note: To show a contact on the map, the contact must have a full address. 
Select a map symbol to open the pop-up menu, then select the menu button to see a list of 
actions you can take. 
8. Traffic information. Select the traffic incident to display information about the traffic delay. 
9. Your route, if you have planned a route. Select the route to clear it, change the route type, add 
a stop or save changes to your route. 
10. Speed cameras on your route. Select a speed camera to display information about that camera. 
11. Route bar. The route bar is shown when you have planned a route.  
The guidance view 
The guidance view is used to guide you along the route to your destination. The guidance view is 
shown when you start driving. You see your current location and details along your route, including 
3D buildings in some cities. 
The guidance view is normally in 3D. To show a 2D map with the map moving in your direction of 
travel, change the 2D and 3D default settings. 
Tip: When you have planned a route and the 3D guidance view is shown, select the switch view 
button to change to the map view and use the interactive features.  
						

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When the navigation app starts after it was closed and you had a route planned, you are shown the 
map view with your planned route. 
 
1. Switch view button. Select the switch view button to change between the map view and the 
guidance view. 
2. Zoom buttons. Select the zoom buttons to zoom in and out. 
Tip: On most devices you can also pinch to zoom in and out. 
3. Instruction panel. This panel shows the following information: 
 The direction of your next turn. 
 The distance to your next turn. 
 The name of the next road on your route. 
 Lane guidance at some junctions. 
4. Route symbols. Symbols are used on your route to show your starting location, your stops, and 
your destination. 
5. Main Menu button. Select the button to show the Main Menu. 
6. Speed panel. This panel shows the following information: 
 The speed limit at your location. 
 Your current speed. If you drive more than 5 km/h or 3 mph over the speed limit the speed 
panel turns red. If you drive less than 5 km/h or 3 mph over the speed limit the speed panel 
turns orange. 
 The name of the street you are driving on. 
7. Current location. This symbol shows your current location. 
Note: If your GO Mobile app cannot find your location the symbol appears grey.  
						

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8. Route bar. The route bar is shown when you have planned a route. 
Important: To see a wider route bar showing additional route information, change the setting 
for Route Information.  
 
The route bar 
The route bar is shown when you have planned a route. It has an arrival information panel at the 
top, and a bar with symbols underneath. 
Important: To see a wider route bar showing additional route information, change the setting for 
Route Information.  
Note: The distance ahead shown by the route bar depends on the overall length of your route. 
 
 
 
The arrival information panel shows the following information: 
 The estimated time that you will arrive at your destination. 
 The length of time to drive to the destination from your current 
location. 
 A parking button is shown near the destination flag when parking is 
available near your destination. 
Tip: If your destination is in a different time zone, you see a plus 
(+) or a minus (-) sign and the time difference in hours and half 
hours in the arrival information panel. The estimated time of arrival 
is the local time at your destination. 
If you have stops on your route, select this panel to change between 
information about the next stop and your final destination. 
You can choose the information you see on the arrival information panel. 
Traffic status - if your GO Mobile app isnt receiving any traffic 
information, a symbol showing traffic with a cross appears underneath 
the arrival information panel. 
The bar uses symbols to show the following information: 
 The next two stops on your route. 
Tip: To quickly remove a stop, select it in the route bar and use the 
menu. 
 Petrol stations that are directly on your route. 
 TomTom Traffic including heavy rain or snow. 
 TomTom Speed Cameras and Danger Zones. 
 Rest stops directly on your route. 
You can choose the information you see on your route. 
The symbols are in the order that they occur on your route. For traffic 
incidents, the symbol for each incident alternates between showing the 
type of incident and the delay in minutes. Select a symbol to see more 
information about a stop, an incident or a speed camera. If a symbol is 
shown on top of another symbol, selecting the symbols zooms in on the 
route bar to show each symbol separately. You can then select a symbol. 
The total time delay due to traffic jams, weather, and other incidents on 
your route, including information provided by IQ Routes, is shown above 
the symbols. 
For a complete list of incident types, see Traffic incidents. 
The bottom of the route bar represents your current location and shows 
the distance to the next incident on your route. In addition, you can  
						

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choose to see the current time if you switch the setting on. 
Note: To make the route bar more readable some incidents may not be shown. These incidents 
will always be of minor importance and only cause short delays. 
The route bar also shows status messages, for example Finding fastest route or Playing route 
preview.  
Distances and the route bar 
The distance ahead shown on the route bar depends on the length of your route, or the distance 
remaining on your route. 
 For remaining distances longer than 50 km (31 miles), only the next 50 km (31 miles) is shown. 
The destination icon is not shown. 
Tip: You can scroll the route bar to see your whole route. 
 For remaining distances between 10 km (6 miles) and 50 km (31 miles), the complete distance is 
shown. The destination icon is shown fixed at the top of the route bar. 
 For remaining distances of less than 10 km (6 miles) the complete distance is shown. The 
destination icon moves down towards the chevron symbol as you get nearer to your destination. 
The top half of the route bar shows twice the distance of the bottom half, as shown in the following 
examples: 
 A remaining distance of 50 km on the route bar is split into 34 km (21 miles) at the top and 16 
km (9 miles) at the bottom. 
 A remaining distance of 10 km on the route bar is split into 6.6 km (4 miles) at the top and 3.3 
km (2 miles) at the bottom. 
The route bar is constantly updated as you drive.   
The quick menu 
To open the quick menu, select the current location symbol or the speed panel in the guidance 
view. 
You can then do any of the following: 
 Mark a location 
 Report a new speed camera 
 Avoid a blocked road 
 See your current location or your latitude/longitude if not on a named road.  
Navigation buttons 
On the map view or guidance view, select the Main Menu button to open the Main Menu. 
The following navigation buttons are available in the Main Menu: 
Search 
 
 
Select this button to search for an address, a place or a Point of Interest, 
then plan a route to that location.  
						

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Drive Home 
 
 
Select this button to drive to your home location. If this button is not 
included in your Main Menu, go to My Places to set up your home location. 
Drive to Work 
 
 
Select this button to drive to your work location. If this button is not 
included in your Main Menu, go to My Places to set up your work location. 
Recent Destination 
 
 
Select this button to open the list of your recent destinations. Select a 
recent destination to plan a route to that destination. 
Current route 
 
 
Select this button to clear or change your planned route. 
Report Speed 
Camera 
 
 
Select this button to report a speed camera. 
My Places 
 
 
Select this button to show your saved places. 
My Routes 
 
 
Select this button to show your saved routes.