TiE Onyx 2, 3, 4, 5 Service And Programming Manual

AUTOMATIC CALL DISTRIBUTION (ONYX IV)
SETTING THE  MESSAGES
  
STARTOnly when
NT 
extensionnumber of first
ANSWERING WITH enter
rangeis O-255 
For EU-INITIAL
For EU-(INITIAL)
MAILBOX ACCESS CODE,
enter the node mailbox that should
For  VAU
RECORDING 
 enter
the 
 message 
you want to answer the call.
ForEU-(INITIAL) DELAY
BEFORE ANSWERING WITH
THE VAU, enter
the delay before the 
plays the message to the caller.
The range is O-25.5 
For EU-(INITIAL) DELAY
BEFORE ANSWERING WITH
THE VOICE MAILBOX, enter...

AUTOMATIC CALL DISTRIBUTION (ONYX IV)
SETTING THE  MESSAGES
(Continued from previous page)
enter 300.When
allagents  busy,should
caller hear an repetitive
announcement be
f
AU or Voice Mail?number of first
ACCESS DIGIT for
Voice Mail master extension.
For EU-(REPETITIVE
ANNOUNCEMENT)
MAILBOX ACCESS CODE,
enter the node mailbox that
answers the call. All options
should be Exit.
For EU-PLAYBACK
INTERVAL WITH VOICE
MAILBOX, enter
how often the repetitive
announcement should repeat.
The range is O-255, 
 
If...

  DISTRIBUTION (ONYX IV)
.  OTHER  
For  EST OF
  assign a master
number IO the ACD group.’
In GROUP  enter
For 
 enter the interval ACD
 Enter ? to see a list of the available ACD master numbers. Make sure master number is uninstalled (i.e. E-EXTENSIONS. EZ-CIRCUIT 
Issue 1-OFEATURES l-321 

AUTOMATIC CALL DISTRIBUTION  IV)
Related Features
Feature Operation
Step  l
Step  l
Step 3 
Step  l
Step 5 l
Step  l
Step 1 
Step  
Step  
Step 3 
Step 
See Related Features for ACD on page l-29.
To  night mode for an  Group (Supervisor 
Lift handset.
Press INTERCOM.Look for: On
Listen for:Dial tone
Dial Listen for:Dial tone stops
Press DSS Console key for ACD master number.
Dial 4 to return the ACD group to the day mode.
OR
Dial 7 to activate night mode for  group.
To remove yourself from service:
Press...

AUTOMATIC FAULT REPORTING (With Remote
Maintenance/Programming)
Description
The system constantly monitors the status of extensions and trunks, and
automatically reports faults if they occur. There are two types of Automatic
Fault Reporting:
 Alarm indications at the attendant’s extension
Automatic Fault  to an off-site service center (except in VS)
The VS constantly monitors the status of extensions, trunks and the expansion
CEU. Unlike the large systems, it does not monitor or report on the status of...

AUTOMATIC FAULT REPORTING (With Remote
Maintenance/Programming)
Description
(Cont’d)
Programming
l
The installer can also use the Backup and On-Line Program on-site,in lieu of
a programming terminal. Refer to the system hardware manual for more
details.
The VS also allows Remote Programming through the main CEU AUX
Module serial port. The VS does not provide Automatic Fault Reporting to an
off-site service center. Also, the VS does not have a modem port.
Conditions
None
Default Configuration
Attendant’s...

AUTOMATIC FAULT REPORTING  Remote
Maintenance/Programming)
Feature Operation
Step 1 
Step  
Step  
Step  
Issue 1-O
To view alarms (at  attendant Look for:Display showing type of alarm
Do not lift handset.
Press MSG.Look for:Display showing alarm
Press MSG again to view additional alarms.
Lift and replace handset to return to normal time and date display.
To clear alarms (at your attendant 
Look for:Display showing type of alarm
Do Not lift handset.
 Press RLS on DSS Console.
OR
 Lift and replace...

AUTOMATIC HANDSFREE
Description
Automatic Handsfree allows a  user to place or answer a call Handsfree
by just pressing a key. There is no need to press HF first. The system always
provides Automatic Handsfree for:
 Dialing Number Preview
 Directory Dialing
 Intercom (when user presses INTERCOM)
 Last Number Redial
 One-Touch Speed Dial
 Save
 Speed Dial (when user presses DIAL)
Programming
Related Features
Feature Operation
Step  l
Step  
Automatic Handsfree is programmable system-wide for:
Central...

  (ONYX IV)
Description
Programming
Related Features
Feature Operation
Step 1 
With Automatic Ringdown. an ESL or  extension automatically calls
a programmed destination when the user lifts the handset. This would be
helpful. for example. in a hotel lobby 
 dedicated reservation pliones. As
soon as the caller lifts the handset. the phone rings the reservation desk. The
 phone cannot access  system features, The phone can. however,
 calls.
Automatic 
 is only  in ONYX  and only with ESL and
 extensions....

AUTOMATIC