TiE Onyx 2, 3, 4, 5 Service And Programming Manual

HOLD
Programming
Related Features
Feature Operation
Step 1 
Step  
Step 1 
Step  
Required 
QT-  Timers. Hold Recall Time  Set the Hold Recall interval.
Other 
 Extensions. ED- Trunk Control, Ring Control  An extension must have
access to a trunk to pick it up from Hold.
KS-  Programmable  Assign a loop  to every 
 calls without an appearance go on Hold under the HOLD key.
Attendant Console (ONYX IV)
The Attendant Console does not have Automatic Hold.
Attendant PositionsThe attendant has Automatic Hold...

HOLD
Feature Operation
(Cont’d)
Step  l
Step 2 l
Step  
Step 2 l
Step 3 l
Step  l
Step  
Step 2 
Step 3 l
To retrieve an outside call on Hold:
 the call has  left  Hold too long (past the Hold Recall time):
Look for:(Modular) -- Line  Slow Flash (red), On (green)(Non-Modular) -- Line key Hold Recall
Lift handset.
a At a  press flashing line key.
OR
 At an ESL set. press HOLD.
To retrieve an outside call on Hold at another extension:
This is useful for a call that is not on one of your line keys.
Lift...

HOTLINE
Description
Hotline gives a 
 user one-button calling and Transfer to another
extension (the 
 partner). Hotline helps co-worker’s that work closely
together. The Hotline partners can call or Transfer calls to each other just 
pressing a single key.
In addition, the Hotline key  the status of the partner’s extension:
 the  is...The extension is...
OFF. , . . . Idle
On . Busy or ringing
Fast Flash .DND
Conditions
Default 
No Hotline keys assigned.
Programming
Required Programming
KS- Programmin...

HOTLINE
Feature Operation
(Cont’d)
Step  
Step  l
Step 
l-120 FEATURESTo Transfer 
 outside call to  Hotline partner:
Press Hotline key.Look for:(Son-Modular) -- Line key Exclusive Hold -- Line  Hold Flash (red). Fast Flash (greenj
Listen for:TWO beeps
If the Hotline  is lit. this automatically activates Off-Hook Signaling.
If the Hotline is flashing fast (in DND). press Hotline again to make your partner’s
phone ring (i.e.. override DND).
 Announce call and hang up.
OR
Hang up to have the call wait at...

INTERCEPT OF CALLS
Description
Programming
Related Features
Feature Operation
The system may intercept (prevent) certain calls a user places. Intercept can
occur when:
 The user dials an invalid code
 The user places a call to an unassigned (uninstalled) extension
 The user places an outside call not allowed  Automatic Route Selection,
Least Cost Routing or Toll Restriction
After intercepting the call. the system sends fast busy tone to the user (refer to
Table 1-3, page l-10). If the system has Voice...

INTERCOM
Description
Intercom gives every esrension user dial access to every other extension. This
provides the 
 with complete internal calling capability. The system
universally 
 Intercom calling.
Programming
l-122 FEATURESIntercom calls can ring or voice-announce at the called extension. Depending
on system programming and extension user options, any 
 or ESL set can
receive a voice-announced Intercom call. The svstem administrator can:
Enable/disable voice-announced Intercom 
 system-wide...

Related Features
Feature Operation
Step  
Step  
Step 3 
Step  
Step  
Alphanumeric DisplayThe  on the   telephone shows the caller’s Intercom numberor name  programmed).
Attendant PositionsAttendants cannot receive voice-announced Intercom calls.
Call Coverage  Station Selection, Extension  can use these features as an alternative to dialing Intercom calls.
Call  Signaling
After placing an Intercom call  a busy extension, the user can:
 Leave a Callback request
 Camp-on  in line off hook)
 Send an...

INTERCOM
Feature Operation
(Cont’d)
Step 1 l
Step  
Step 2 l
Step 3 
Step  l
Step 1 
Step 2 
Step 3 
Step  
To answer an Intercom call that rings your phone:AI  and ESL sets...Look-for: Slow FlashICM ring
At attendants...Look for:HF Slow Flash
Listen for:Trunk ring
Lift handset.
Look for:INTERCOM Fast Flash
Listen for:Conversation with caller
If you are an attendant and 
 don’t have Ringing Line Preference, you must alsopress HF.
To have all Intercom calls ring your extension:This procedure is not...

INTRUSION (BARGE-IN)
Description
Programming
Related Features
Intrusion permits an extension user to break into another extension user’s
established call. This sets up a three-way conversation between the intruding
extension and the two parties on the initial call. With Intrusion, an-extension
user can get a message through to a 
 co-worker right away.
In addition 
 Intrusion, the following features also allow three-party calls:
 Conference
 Meet-Me-Conference
 Privacy Groups
 Tandem Calls
Unauthorized...

INTRUSION (BARGE-IN)
Feature Operation
To intrude on a  extension:Look for: On
Listen for: or Ring 
Step I lDial 4.At your extension:
Look for: On  green)
Listen for:
 four   call in progress
At the called 
Look for: On (red green)
Listen for: o bursts of  tone -- After four seconds. hear interruption
from intruding 
 Issue 1-O