TiE Onyx 2, 3, 4, 5 Service And Programming Manual

GROUP CALL PICKUP
Description
Programming
Related Features
Group Call Pickup lets an extension user answer a call ringing an extension in
their assigned pickup group. This permits co-workers in the same pickup
group to easily answer each other’s ringing calls. System 
 allows
a maximum of 23 pickup groups, with an unlimited number of extensions 
in
each group., However, an extension can be a member of only one pickup
group.
To answer a pickup group call, the user just dials a pickup code. Optionally, a...

GROUP CALL PICKUP
Feature Operation
Step I l
Step 2 
Step 3 
Step  l
Step 1 
Step 2 
Step 1 l
Step 2 l
Step 3 
Step  l
Step 5 
To answer a call you hear ringing another extension in your pickup group
(if you don’t have a pickup key):
Lift handset.
Press INTERCOMLook  On
Listen for:Dial tone
If you have an ESL set. skip this step.
Press 
Listen for:Dial tone stops
Dial 1.Look for:INTERCOM Fast Flash (if an Intercom call)
Line key On (red/green) if an outside call
Listen for:Conversation with caller
To...

GROUP LISTEN
Programming
Related Features
Feature Operation
Step  
Step 2 
Step 1 
Step 2 
 Group Listen. a  user can talk on the handset and have the caller’s
voice broadcast 
  the telephone speaker. Group Listen lets others in the
user’s work area listen to the conversation.
Conditions
None
Default 
Group Listen allowed at all 
Required 
E- Extensions, EF- Headset   Disable headset mode for all extensions
that should have Group Listen.
Other Programming
None
Attendant Positions
Attendants cannot use...

GROUP RING (RING GROUPS)
--
Description
Group Ring permits the system administrator to arrange extensions into
groups for answering calls. When a call comes into the Ring Group, all
extensions in the group ring simultaneously. Any user in the Ring Group can
answer the call by just lifting the handset. The ringing call can be:
 A Direct  Line to the Ring Group
 An outside call transferred to the Ring Group
 An Intercom call to the Ring Group
During programming, the system administrator assigns extensions...

GROUP RING (RING GROUPS)
Related Features
Directed Call Pickup
An extension user can use Directed Call Pickup to pick up a call extension’s ring group. However. the extension must have access to the trunk (inED).
External Alerting Devices
A Ring Group can be an external relay Pageowner. Calls to the Ring Group activate
the associated 
Group Call Pickup
Group Call Pickup cannot pick up a call ringing a Ring Group.
Speed Dial
An extension can have a Ring Group number in a One-Touch Speed Dial key....

HANDSFREE (SPEAKERPHONE) AND MONITOR
Description
Programming
Related Features
With Handsfree (Speakerphone).  users may process calls using the
speaker and microphone in the telephone (instead of the handset). Handsfree
is a convenience for workers who don’t have a free hand to pick up the
handset. For example. a terminal operator could continue to enter data with
both hands while talking on the phone. The svstem allows 12 simultaneous
Handsfree conversations per cabinet. In 
 Handsfree requires a 
with...

 (SPEAKERPHONE) AND MONITOR
Feature Operation
Step 1 
Step 2 
Step 1 
Step  
Step 1 l
Step 2 
Step 1 
Where the instructions in this manual tell you to lift handset. you can press
HF instead.
To find out if your phone has Handsfree:
Do not lift handset.
Press HF.
Look for:HF OnIf DND  lights.  phone doesn’t have Handsfree or all system Handsfree
circuits are busy. The HF  doesn’t light for incoming voice-announced Intercom
calls.
If  doesn’t light. your phone has Handsfree. The HF key also lights for...

HEADSET COMPATIBILITY
Description
CAUTION:
Programming
l
Related Features
Feature Operation
Step 1 
Step  l
Step 3 
A  user can utilize a customer-provided headset in place of the handset.
Like using Handsfree. using the headset frees up the user’s hands for other
work. However. headset operation also provides privacy not available from
Handsfree.
While in the headset mode. the  user can hear the following system
signals muted in the headset:
 Ringing
 Paging
 Background Music (BGM)
The recommended...

HEADSET COMPATIBILITY
Feature Operation
Step  
Step 1 
Step  
Step 1 l
Step  
To operate the headset  for attendants):
 Press HF whenever  see the instruction. “Lift handset.”Look for:HF  Flash
OR
 Press HF whenever vou see the instruction. “Hang up.”Look for: Off
The HF 
 functions as a Release key.
To answer a call using the headset (attendants only):
Press RLS on DSS Console.
 you have Ringing Line Preference. this answers the call.
Press the flashing line or Intercom loop key.Look for:Key OnListen...

HOLD
Description
Hold lets an extension user put a call in a temporary waiting state. The caller
on Hold hears silence or Music on Hold. not conversation in the extension
user’s work area. While the call waits on Hold, the extension user 
process other calls or use a system feature.
There are three types of Hold:
 Hold (also called System Hold)
 Exclusive Hold
 Automatic Hold
Regular Hold
With regular Hold. an outside call a user places on Hold flashes the line key
(if programmed) at all other 
 Any...