TiE Onyx 2, 3, 4, 5 Service And Programming Manual

LAST NUMBER 
Description
Programming
Related Features
Last Number Redial allows an extension user to quickly redial the last number
dialed. For example, a 
 user may recall a busy or unanswered number
without manually dialing the digits.
Last Number Redial saves in system memory the last 24 digits a user dials.
The number can be 
any combination of digits O-9, # or  The system
remembers the digits regardless of whether the call was answered,
unanswered or busy. Normally, the system uses the same trunk...

LAST NUMBER 
Feature Operation
Step  
Step  l
Step 3 
Step 1 
Step 2 
To use Last  Redial  a 
Lift handset.To preselect a trunk. press a   before lifting the handset.
To 
  skip this 
Press DIAL.Listen for:Dial tone
On Attendant telephone P   just press REDIAL and skip the next step.
Press LAST.
Look for:Line key On 
Listen for:Digits dialing out
If  hear busy tone. press an   key. Your call dials out automatically. 
. .
To use Last Number Redial (at an ESL set):
Lift handset.
Listen for: Dial tone
Press...

LEAST COST ROUTING (HYBRID ONLY)
Description
Least Cost Routing (LCR) provides call routing and call restriction based on
the digits a user dials. LCR analyzes the digits dialed and sends the call to the
least costly route.LCR also establishes a cost for each long distance call.
This cost prints on the Station  Detail Recording (SMDR) report and
displays on telephone displays. LCR lets the system administrator obtain the
most cost-effective use of the 
 connected long distance carriers.
LCR must be...

LEAST COST ROUTING (HYBRID ONLY)
Programming
Note:
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Required Programming
Be sure  install the LCR  before using the following system options.
E- Trunks, 
 Trunk Service Number  Assign a Service  to each
trunk used fdr LCR. LCR routes calls to Service Numbers, not individual
trunks.
GL- LCR Testing  Use this option to display your current LCR
configuration and make changes to your LCR database.
QL- 
 Codes, LCR or ARS Enable  Enter 1 to enable
LCR.
QL-  Codes, Number of Services  Designate how...

 COST ROUTING (HYBRID ONLY)
Programming
(Cont’d)
l
P
Related Features
Feature Operation
Step 1 P
Step 2 l
Step 3 P
Step  p
System Timers.  Detection Count  Set the length of the dial
tonedetection interval. LCR with dial-up  uses this interval.-
Suppress 
  Speed Dialing  If LCR should  the  digit,
enter N. To suppress outdialing the 
 enter Y.
QY- Single Digit Line Access 
 If enabled, users can dial 9 (instead of 90) for
LCR.
Account Code Capability
LCR can optionally utilize the system’s Account...

Description
ProgrammingTrunk Queuing permits an extension user to queue (wait in line) for a busy
trunk or trunk group to become free.The system recalls the queued extension
as soon as a trunk is available. The user does not have to manually-retry their
call later. Trunk Queuing lets the caller know when the call can go through.
Any number of extensions may simultaneously queue for the same trunk or
trunk group. When a trunk becomes free, the system recalls the extensions in
the order that the queues...

LINE (TRUNK) QUEUING
Feature Operation
Step  l
Step  l
Step 1 
Step 2 
Step  
Step 2 
Step  l
Step 2 l
Step 3 
Step  
To queue for a  trunk:Look for:Line key On (if trunk appears on  phone)Listen for:Busy toneIf  queued for a trunk group. you  hear a voice message before  hear tone.
Dial 2.
Hang up.
To answer the Callback ring:Look for:Line  On (red)Listen for:Callback ring
Lift handset.Look for:Line  On Listen for:Dial tone
Dial number.
To cancel a Line Queuing request you placed (before the system...

LINE (TRUNK) ROTARIES (HYBRID ONLY)
Description
Programming
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A trunk  is a programmed
group of trunks used for outgoing calls. The
system allows up to nine trunk rotaries. numbered 90-98. The rotaries should
consist of trunks of the same 
 (e.g.. WATS band  or WATS band 3).
Users can select trunk rotaries 
 hen placing outside calls. To  rotary.
the user dials the trunk 
 group code. The system then selects the first
available trunk from the group.
The system administrator can use rotaries to help...

LINE  ROTARIES (HYBRID ONLY)
Related Features
Attendant Console  Your can assign Trunk  to  Console  keys.
Central Office Calls  does not search   for an idle trunk when the user dials a trunk
access code  
Direct Inward LineA DIL can be a member of a trunk rotary (for placing calls).   on an
outgoing call. the  is  for incoming calls.
Line (Trunk) QueuingThe user can queue for an available trunk if all trunks in the group are busy.
System Reports. Diagnostics and Maintenance UtilitiesThe HC-  stem...

LOOP KEYS
Description
Programming
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Related FeaturesLoop 
 are programmable keys that simplify the way extension users place
and answer outside calls. There are  types of loop keys: fixed loop keys
and switched loop keys. For outgoing calls. Fixed loop keys give the user
single key access to a specific trunk group. 
 loop  give the user
simplified access to any trunk group.
Loop keys are also important for answering calls. 
An   not
assigned to a  rings the first available loop key. This ensures a key...