Telrad Digital Digital Telephone Sets, Analog Telephone Sets, Single Line Telephones In DIGITAL Systems User Guide

							38 Digital and analog telephone sets and SLT
To answer a follow-me call
1. Dial [2]; 
you are asked to enter your password.
2. Enter your password; 
you hear your messa
ges.
NOTE
If you dial [3], the follow-me number is disabled. 
No more messa
ges are forwarded to that number, 
unless you activate it a
gain.
If you dial [4], the system will try to reach you at 
this number a
gain, when an additional new mes-
sa
ge arrives.
ANSWERING A FOLLOW-ME CALL
FORWARDED TO A PAGER
When you have activated follow-me for a pa
ger and you 
receive a messa
ge, the pager beeps. After dialing in to 
your pa
ger service, you hear a recorded announcement:
This is a recorded message for .
Then you hear the messa
ge. 
						

							Digital and analog telephone sets and SLT 39
RECORDING CONVERSATIONS
IMAGEN enables you to record your telephone conversa-
tions. You must have the system administrator pro
gram a 
desi
gnated [CALL RECORD] button to operate on your 
telephone set. This feature is not available on sin
gle line 
telephones.
A conversation you have recorded is stored in your mailbox 
as a new messa
ge. You can, therefore, transfer or copy the 
recorded conversation to another mailbox or mailbox 
group. (See the section titled Copying or transferring a 
message to another mailbox
).
Unless your system is pro
grammed otherwise, the initial 
recordin
g time allotted to each call is 15 minutes. You can, 
however, add additional recordin
g time, for up to a total of 
30 minutes.
To record a conversation
1. While en
gaged in a conversation, 
press  [CALL RECORD]; the button li
ghts up or an 
arrowhead appears next to it.
2. Dial [4] to extend the recordin
g time, if necessary.
3. Press [CALL RECORD] a
gain to stop the recording; 
the li
ght goes off or the arrowhead disappears.
It is required that you inform the second party that the 
conversation is bein
g recorded. 
						

							40 Digital and analog telephone sets and SLT
SCREENING INCOMING CALLS
The call screening feature allows you to screen external 
calls arrivin
g at your extension through the IMAGEN Auto-
mated attendant. You hear who is callin
g you and decide 
which calls you want to answer, and which callers you 
would prefer to leave a messa
ge. 
You must ask the system administrator to pro
gram this fea-
ture to be operative at your extension, and to assi
gn one of 
the fixed buttons on your telephone set as a [CALL 
SCREEN] button.
When the feature is operative and you receive a call, the 
auto attendant answers the call.  Callers hear a recorded 
announcement, askin
g them to identify themselves. You 
hear both the auto attendant and the callers response 
throu
gh the station speaker. You can either answer the call, 
or have IMAGEN take a messa
ge. 
This feature is not available on sin
gle line telephones or on 
non-speakerphone di
gital or analog telephone sets.
To screen your calls
1. Press [CALL SCREEN]; 
the button li
ghts up or an arrowhead appears next to it, 
indicatin
g that the feature is operative; 
						

							Digital and analog telephone sets and SLT 41
2. When you receive a call, listen to  callers identifying 
themselves and decide if you want to accept the call.
To answer the call, pick up the receiver or press [SPKR].
or
To reject the call dial any key, other than [SPKR], or sim-
ply refrain from answerin
g. The caller hears your no 
answer 
greeting. At this stage, you can no longer 
chan
ge your mind and pick up the call.
To stop screening your calls
• Press [CALL SCREEN] a
gain; 
the button li
ght goes off or the arrowhead disappears. 
						

							42 Digital and analog telephone sets and SLT
MESSAGE MONITORING AND CALL 
INTERCEPTION
The message monitoring feature allows you to monitor 
messa
ges being recorded in your mailbox for you, by 
external callers. When messa
ge monitoring is activated for 
your telephone set, each of your calls will be answered by 
the automated attendant, who will su
ggest that the caller 
leave you a messa
ge. You can hear the message while it is 
bein
g recorded and decide whether you prefer to intercept 
and answer the call or to have the caller leave a messa
ge. 
You can pro
gram the monitoring time from your telephone 
set, and to assi
gn one of the fixed buttons on your tele-
phone set as a [MESSAGE MONITOR] button.
You must ask the system administrator to pro
gram the 
messa
ge monitoring feature to be operative at your station.
This feature is not available on sin
gle line telephones or on 
non-speakerphone di
gital or analog telephone sets.
To monitor your messages
1. Press your pro
grammed [MESSAGE MONITOR] but-
ton; the button li
ghts up or an arrowhead appears next 
to it, indicatin
g that the feature is operative.
2. When a caller be
gins recording a message for you, the 
caller’s voice can be heard -- throu
gh your telephone 
set speaker -- and you can then decide if you want to 
accept the call. At this sta
ge, your telephone set will be 
in mute mode, so that the caller cannot hear you. 
						

							Digital and analog telephone sets and SLT 43
To intercept the call
1. To answer the call:
• pick up the receiver;
or
 
• press [SPKR].
or
2. To reject the call
:
• dial any key other than [SPKR];
or
• simply refrain from answerin
g.
To stop monitoring your calls
• Press your pro
grammed [MESSAGE MONITOR] but-
ton a
gain;
the button li
ght goes off or the arrowhead disappears.
To set the monitoring time for your calls
1. Enter your mailbox (dial the IMAGEN access code and 
dial [#][#]).
2. Enter your password; 
you receive the Mailbox Menu.
3. Dial [4]; you receive the MAILBOX OPTIONS Menu;
4. Dial
5.  [8]; 
you are asked to set the monitorin
g time either:
• in multiples of 5 seconds, where dialin
g 
a di
git between 1 and 9 corresponds to 
a maximum messa
ge monitoring time of
5 seconds to 45 seconds, respectively;
or
• to be unlimited. 
						

							44 Digital and analog telephone sets and SLT
6. Dial either:
•the di
git -- [1] to [9] -- for the desired respective 
monitorin
g time;
or
•[#] -- for unlimited monitorin
g time;
the auto attendant responds with an announcement of 
the selected monitorin
g time; for example:
• if you dialed [1] -- “five seconds”;
• if you dialed [9] -- “forty five seconds”;
• if you dialed [#] -- “unlimited”;
if no settin
g is defined, the default monitoring time is 10 
seconds. 
						

							Digital and analog telephone sets and SLT 45
DIALING ASSISTANCE 
FOR OUTSIDE CALLERS
Outside callers who do not know the extension number of 
the person they wish to reach have three different types of 
assistance available to them: 
Dial by Name
Enables them to reach the person by dialin
g a few letters of 
their name.
Extension assistance
Plays recorded announcements of extension numbers.
Single digit dialing
Allows the caller to reach a prepro
grammed extension by 
dialin
g one digit.
NOTE
A person callin
g from inside the system may also 
use all three of these options, by first exitin
g the 
system and then dialin
g the 
IMAGEN external tele-
phone number.
Dial by name
An outside caller, answered by the auto attendant, can 
use the Auto Attendant Dial by Name (ADBN) feature to 
reach an extension, by dialin
g the name of the extension 
owner rather than the extension number. The caller dials 
the first few di
gits of the extension owners name, using the 
standard DTMF telephone dialpad. 
						

							46 Digital and analog telephone sets and SLT
To dial by name
1. Dial the IMAGEN telephone number; you hear the fol-
lowin
g options:
2. Dial [3]; you hear a recorded announcement: 
Please dial the first “X” letters of the subscribers name. 
“X” in the announcement is the pro
grammed maximum 
number of letters -- up to six.
• For the letter Q dial [7].
• For the letter Z dial [9].
• To complete the entry dial [#].
• For the operator dial [0].
3. Dial the first letters of the person’s name and dial [#];
the system’s reaction depends on whether or not the 
letters you dial match a name in the dial by name direc-
tory.
• If the letters you dial match a name -- and only one 
name -- from the directory, the system dials the cor-
respondin
g extension.
• If the letters do not match any name in the directory, 
you hear a recorded announcement: 
The name you 
have dialed is not listed in our directory
.
To call an extensionDial [1] and the extension no.
To leave a messageDial [2] and the mailbox number
To dial by nameDial [3]
To conduct an interviewDial [4]
To use single digit dialingDial [5], [6], [7] or [8]
To ask for extension assistanceDial [9]
To ask for operator assistanceDial [0]
To disconnectDial [
*] 
						

							Digital and analog telephone sets and SLT 47
• If the letters match several possible names, you are 
given a choice of which name you want to dial. For 
example, if you want to reach Jack Brown and dial 
BR and [#], you hear a recorded announcement, 
giv-
in
g you the first name in the directory that starts with 
BR: 
There are several subscribers with that name. 
Please select one of the followin
g names:
• BOB BROWN at extension 455
•
Dial [1] to transfer to that extension
•Dial [2] to play the next name
•Dial [0] for the operator
•Dial [
*] for the previous menu.
You continue dialin
g [2], until you hear the name you 
want to reach. Then dial [1].
NOTE
The Dial By Name feature is also available to inter-
nal users in the followin
g situations:
• When leavin
g a message for another mailbox;
• When copyin
g or transferring a message to 
another mailbox.
EXTENSION ASSISTANCE
Extension Assistance is a recorded announcement service 
that provides the extension numbers of various depart-
ments in your or
ganization. 
The primary extension assistance announcement can list a 
series of departments -- for example:
• For personnel  dial [1];
• For sales and marketin
g dial [2].