Telrad Digital Digital Telephone Sets, Analog Telephone Sets, Single Line Telephones In DIGITAL Systems User Guide

							Integrated Multi-Application Generator
User guide for:
•Digital telephone sets
• Analo
g telephone sets
• Sin
gle Line Telephones
in DIGITAL systems 
76-110-0205/I Issue 1 
						

							76-110-0205/I, Issue 1
Digital telephone sets 
Analog telephone sets
Sin
gle Line Telephones
User 
guide
Telrad Telecommunications Inc.,
Woodbury, New York 
						

							ii Digital and analog telephone sets and SLT
NOTICE
This publication refers to Telrad Integrated Multi Appli-
cation Generator (ImaGEN), Release 6.0, connected 
to Telrad DIGITAL KEY BX and DIGITAL 400 
exchan
ges, Release SB6/DB6. 
Telrad reserves the ri
ght to modify the equipment and 
software described herein without prior notice. How-
ever, chan
ges made to the equipment or software 
described herein do not necessarily render this publi-
cation invalid.
© 1997 Telrad Telecommunications Inc.,
Woodbury, New York 
						

							Digital and analog telephone sets and SLT 1
WHAT IS IMAGEN?
IMAGEN is a multiple application generator that incorpo-
rates an electronic voice mail system, providin
g you with 
an easy, fast and dependable way to communicate with 
people inside and outside your or
ganization.
• For outside callers dialin
g in to your organization, 
IMAGEN plays a recorded announcement that offers 
assistance in reachin
g the person with whom they want 
to speak, and provides options for proceedin
g if that 
person is subsequently unavailable. 
• For you, as an IMAGEN subscriber, the wide variety of 
IMAGEN features provides you with the flexibility you 
need in mana
ging your communications requirements, 
such as handlin
g incoming calls, and leaving and 
receivin
g messages. This manual provides you with an 
explanation of these features, to
gether with step-by-
step instructions for operatin
g the IMAGEN functions.  
						

							2Digital and analog telephone sets and SLT
BASIC CONCEPTS
WHAT IS A MAILBOX?
All internal IMAGEN users are assi
gned a mailbox for their 
own personal use. This is where the recorded messa
ges 
they receive are stored.
Each mailbox has a unique number (up to six di
gits). Your 
mailbox number is usually the same as your extension 
number.
Once the system administrator has assi
gned a mailbox to 
you, you can personalize it by:
• obtainin
g a password from the system administrator 
(which you can chan
ge or cancel);
• recordin
g your name in your mailbox;
• recordin
g the personal greetings that you want your 
callers to hear when you are unavailable.
MENUS
A menu is a list of options. For example, upon enterin
g the 
system, the IMAGEN MAIN Menu is heard as follows:
To leave a messageDial [2]
To enter a specific mailboxDial
 [#] and
 the mailbox No.
To enter your own mailboxDial [#] twice
To ask for extension assistanceDial
 [9]
To exitDial
 [
*] 
						

							Digital and analog telephone sets and SLT 3
You make a selection from a menu by dialing the appropri-
ate number. You may then hear a further list of options, 
dependin
g upon your selection. You do not have to listen to 
the entire menu recordin
g before making your selection.
Your system may have been pro
grammed with menus that 
are sli
ghtly different from the ones described in this man-
ual. See your system administrator for more information.
NOTE
After the menu recordin
g is finished, you have 5 
seconds in which to make a selection from the 
menu. If you do not make a selection within 5 
seconds, the previous menu is played. If a
gain you 
do not make a choice within 5 seconds, you exit 
IMAGEN.
YOUR PASSWORD
Your mailbox has a unique password, that you can chan
ge 
at any time. This ensures that no one but you has access 
to the messa
ges you receive. 
You receive your password (of up to 12 di
gits) from the 
system administrator.
TYPOGRAPHIC CONVENTIONS
In this 
guide the names of fixed buttons and dialpad but-
tons appear in bold type and within brackets, as in [SPKR] 
or [2]. The names of menus are in all capital letters, as in 
MAILBOX Menu. 
						

							4Digital and analog telephone sets and SLT
General function keys
There are some keys whose functions are fixed:
WHAT CAN YOU DO WITH IMAGEN?
IMAGEN enables you to perform the followin
g functions:
• receive messa
ges;
• leave messa
ges for other subscribers;
• leave messa
ges for a group of subscribers;
• record your telephone conversations;
• screen incomin
g calls;
• store messa
ges intended for future delivery;
• have a messa
ge header (date and time message was 
sent or received) attached to incomin
g and outgoing 
messa
ges;
• attach an annotation to a messa
ge you are redirecting;
• receive confirmation when a messa
ge you have sent is 
heard by the receivin
g party;
•ta
g messages as urgent and/or private;
• forward calls and/or messa
ges to another destination;
• index old messa
ges for future retrieval;
• copy or transfer messa
ges you have received to other 
mailboxes;
• pro
gram Automated attendant service for your mailbox.
Dial [0]To repeat the current menu
or
To dial for operator assistance -- only for 
outside calls 
Dial [
*]To return to the previous menu
or
To exit IMAGEN from the MAIN Menu 
						

							Digital and analog telephone sets and SLT 5
ACCESSING IMAGEN
The IMAGEN External Main Menu (below) is played to 
external callers dialin
g in to the IMAGEN system. You can 
access this menu from outside the system by dialin
g the 
IMAGEN telephone number, 
given to you by the system 
administrator.
You hear the followin
g options:
If you are callin
g from inside the system, simply dial the 
IMAGEN access code, as 
given to you by the system 
administrator.
NOTE
If you use a non-tone dial telephone to dial in to 
IMAGEN, the call is handled accordin
g to system 
pro
gramming. Generally, the call is forwarded 
directly to operator assistance. Refer to your sys-
tem administrator for details.
To call an extensionDial [1] and the extension no.
To leave a messageDial [2] and the mailbox number
To dial by nameDial [3]
To answer prerecorded interview
questionsDial [4]
To use single digit dialingDial [5], [6], [7] or [8]
To ask for extension assistanceDial [9]
To ask for operator assistanceDial [0]
To disconnectDial [
*] 
						

							6Digital and analog telephone sets and SLT
If a caller from outside the system dials an extension that is 
busy or doesnt answer, IMAGEN responds with the follow-
in
g options:
Your system may be pro
grammed differently, and you may 
not have the option of waitin
g for the extension, or you may 
be prompted to leave a messa
ge immediately.
You can choose from a variety of alternative pro
grammable 
Automated Attendant service approaches, as described in 
detail in PROGRAMMING AUTOMATED ATTENDANT 
SERVICE FOR YOUR MAILBOX, under ADVANCED 
IMAGEN SUBSCRIBER FEATURES, below.
To wait for the extensionDial [1]
To leave a messageDial [2]
To reach the operatorDial [0]
To return to the previous menuDial [*] 
						

							Digital and analog telephone sets and SLT 7
GETTING STARTED 
WITH YOUR MAILBOX
ENTERING YOUR MAILBOX
You 
generally enter your mailbox from your own extension, 
usin
g the IMAGEN access code that the system adminis-
trator has defined. However, you can also enter your mail-
box from any standard tone dial telephone. For example, if 
you are at home and want to listen to the messa
ges you 
received at the office, you can dial the 
IMAGEN telephone 
number and then enter your mailbox.
To enter your mailbox from your own extension
1. Dial the 
IMAGEN access code; 
you receive the IMAGEN MAIN Menu:
2. Dial [#][#]; if you have any messa
ges, you hear a 
recorded announcement: 
You have  new messages and  old 
messa
ges; you are asked to enter your password.
To leave a messageDial [2]
To enter a mailboxDial 
[#] and enter the mailbox no.
To enter your mailboxDial [#] twice