Telrad Digital Digital Telephone Sets, Analog Telephone Sets, Single Line Telephones In DIGITAL Systems User Guide

48 Digital and analog telephone sets and SLT
The secondary extension assistance announcement gives 
the extension numbers of various people in the depart-
ment. For example, if you dialed [1] for personnel you 
mi
ght then hear an announcement similar to:
• For Jane Smith  dial 13489
• For John Miller  dial 15679
When a caller hears the extension number of the person 
they wishes to reach, they can either:
• Dial [1] and dial the extension number
or
Dial [2] and the mailbox number; they can then leave a...

Digital and analog telephone sets and SLT 49
PROGRAMMED INTERVIEW
If the system administrator has programmed this feature, it 
conducts a recorded interview with an outside caller. 
For example, the system administrator can pro
gram an 
interview that takes orders over the phone. The recorded 
interview questions mi
ght ask the customer their name and 
address, what product they wants to order, what size, what 
color, etc. and how they want to make payment. The 
answers are recorded. The interview...

50 Digital and analog telephone sets and SLT
NOTE
Your system administrator may pro
gram up to nine 
different interviews into the system. If there is more 
than one interview, the main openin
g greeting con-
tains dialin
g instructions for accessing the different 
interviews. For example, 
To order a catalogue 
item, dial 
[7]. To request billing information, dial 
[8]. Once the caller has dialed into the desired 
interview, it is conducted as above. 

Digital and analog telephone sets and SLT 51
FOREIGN LANGUAGE 
ANNOUNCEMENTS
IMAGEN offers you the option of having your mailbox oper-
ate in lan
guages other than English.
If this option has been installed, your system administrator 
can pro
gram your mailbox so that you and people calling 
your mailbox have a choice of hearin
g announcements and 
instructions in up to ten different lan
guages. 
It is possible to pro
gram a mailbox so that its owner hears 
options and announcements in a forei
gn...

52 Digital and analog telephone sets and SLT
ADVANCED SUBSCRIBER 
FEATURES
This section contains a description of a number of more 
advanced mailbox features. If you prefer, each of these 
features can also be pro
grammed for you by your system 
administrator, on the dedicated IMAGEN Personal Com-
puter.
AUTOMATIC COPYING OF UNHEARD MESSAGES
If a number of employees in your or
ganization handle the 
same type of calls, IMAGEN can ensure that they receive 
each other’s messa
ges as well. In this way, an...

Digital and analog telephone sets and SLT 53
To program your mailbox to automatically copy 
unheard messages
1. Dial [4] in the MAILBOX Menu; you receive the MAIL-
BOX OPTIONS Menu.
2. Dial [7] -- Auto-copy; you are transferred to the AUTO 
COPY Menu:
3. Dial [1] to indicate the auto-copy destination, then enter 
the appropriate mailbox number;
you are returned to the AUTO COPY Menu.
4. Dial [2] to specify the time period after which messa
ges 
in your mailbox will be copied to the auto-copy destina-...

54 Digital and analog telephone sets and SLT
7. Repeat steps 5 and 6 if you want to activate (or deacti-
vate) auto-copy for additional messa
ge types.
Copies of all messa
ges forwarded to another mailbox 
by this feature remain in the source mailbox. In addi-
tion, messa
ges copied to the automatic-copy mailbox 
will NOT be on-forwarded to other mailboxes in the 
event that they are unheard by your collea
gue as well.
DEFINING A PERSONAL DISTRIBUTION GROUP
In addition to mailbox 
groups, which are...

Digital and analog telephone sets and SLT 55
To delete Mailboxes from your 
personal distribution group
1. From the MAILBOX OPTIONS Menu, select [6] to 
access the DISTRIBUTION LIST Menu;
you hear the announcement 
The current member num-
ber is 
.
2. Dial [3] to delete the current member
or
Dial [2] (repeatedly if necessary) to scroll throu
gh the 
other mailboxes in your 
group, and dial [3] to when you 
reach a mailbox you wish to delete.
The current member mailbox is deleted and you are 
returned to...

56 Digital and analog telephone sets and SLT
• whether callers should be forwarded internally or exter-
nally, or 
given the option to leave a message.
A. Select a department secretary
You can desi
gnate an extension as ‘Department Secre-
tary’, whereby an incomin
g caller who dials [0] to connect 
to the operator will be directed to this extension for assis-
tance.
To define an extension as the department secretary
1. Dial [4] in the MAILBOX Menu; you receive the MAIL-
BOX OPTIONS Menu.
2. Dial [3] to...

Digital and analog telephone sets and SLT 57
•External -- The Auto attendant initially transfers all 
incomin
g calls to your external Follow-me location 
(which must be activated). If there is a ‘busy’ or ‘no 
answer’ response, calls are handled accordin
g to mail-
box forwardin
g instructions.
•
None -- The Auto attendant will not operate for your 
extension. In this case, incomin
g calls intended for your 
extension are 
greeted with an announcement stating 
that the requested extension is...