System 25 Fax ATTendant System Implementation And Switch Manual

							System 25 Initial Implementation
Assigning a Trunk to a Phantom Extension
To assign a trunk to a phantom extension, follow these steps:
Using the Basic Administration System:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
At the Main Menu, select PDC.
At PDC=, enter the phantom extension number.
At Action=, enter 100.
At Data=, enter 9. (Button number.)
At 
Action=, enter 101.
At Data=, enter 3.
At Action=, enter 102.
At Data=, enter the 4-digit trunk number.
At Action=, enter 103.
At Data=, enter 1. (Principal owner.)
At 
Action=, enter 104.
At Data=, enter 1. (Allow to ring.)
Press [ 
DELETE ] to exit.
Using the Advanced Administration Software:
1.
2.
3.
4.
5.
6.
7.
8.
9.
At the Main Menu, select Voice Station.
At the Voice Station menu, Modify a Voice Station.
Enter the phantom extension number.
Press [ 
F7 ] (NEXT) repeatedly until the Button menu appears.
At the Button menu, select Buttons.
Move the cursor to Button 9.
Press [ 
ENTER ].
A submenu appears.
Move the cursor to Pers line.
Press [ ENTER ].
3-8 
						

							System 25 Initial Implementation
10.Enter the 4-digit trunk number.
11.Set Principal Owner to Yes.
12.Set Allow Ring to Yes.
13.Press [ F3 ] (SUBMIT) twice.
14.Press [ ESC ] repeatedly to return to Main Menu.
3-9 
						

							System 25 Initial Implementation
Assigning Ports to DGC Groups
To answer trunks or to provide Call Coverage, ports must be members of DGC
Groups. Use the procedure below to assign ports to DGC groups.
Assign VMS ports to DGC groups for Call Coverage. Assign the calling group to ring
at the DGC groups for Fax Response.
/ NOTE:
You cannot combine tip/ring and VMS ports in a DGC Group.
To assign ports to DGC groups, follow these steps:
Using the Basic Administration System:
1.
2.
3.
4.
At the Main Menu, select DGC.
At DGC=, enter the DGC group number (from 1- 32).
At Action=, enter 1.
At Data=, enter the DGC group access code.
n  Action 11 lists the extensions already assigned.
n  Action 12 adds an extension.
n  Action 13 deletes an extension.
n  Action 14 allows you to enter the Display ID for the group.
Using the Advanced Administration Software:
1.
2.
3.
4.
At the Main Menu, select Groups.
At the Groups menu, select Direct Group Calling.
Enter the access number and press [ 
F3 ] (SUBMIT).
To add a member:
a.At Access Number Press [ ENTER ].
b.Enter the extension.
c.Press [ F3 ] (SUBMIT) twice.
3-10 
						

							System 25 Initial Implementation
Assigning Trunks to DGC Groups
Trunks to be answered by extensions that are part of a DGC group must be
assigned to the DGC group.
To assign a trunk to a DGC group, follow these steps:
Using the Basic Administration System:
1.
2.
3.
4.
5.
6.
At the Main Menu, select Port.
At Action=, enter 1.
At Data=, enter the trunk port number (CSSPP).
At Action=, enter 6.
At Data=, enter the DGC group number.
Press [ DELETE ] to exit.
Using the Advanced Administration Software:
1.
2.
3.
4.
5.
6.
At the Main Menu, select Trunks.
At the Trunks menu, select Modify a Trunk.
The Modify a Trunk form appears.
In the Trunk # field, enter either the trunk number or the physical port
(CSSPP).
At the Assign to DGC Group field, enter the DGC group number.
Press [ 
F3 ] (SUBMIT).
Press [ 
ESC ] repeatedly to return to the Main Menu.
3-11 
						

							System 25 Initial Implementation
Administering Call Coverage
The Call Coverage feature of the System 25 Communications System is used to
redirect calls made to a busy or unanswered telephone, fax machine, or Private Fax
Extension. The redirected calls go to a DGC group that is connected to a voice port.
If the call was to a fax extension, the Fax Call Answer service receives the call and
either holds the fax message or sends it to a printer or fax machine. To use the Fax
Call Answer service, you must administer the following items:
nDGC Call Coverage Receiver Groups
nCall Coverage Ringing Options
Administering DGC Call Coverage Receiver Groups
For any port to provide Call Coverage, the port must be put into a DGC group. This
DGC group will receive Call Coverage calls. When you administer each extension,
assign this DGC group to provide coverage for that extension.
To assign ports to a DGC Call Coverage Receiver Groups, follow these steps:
Using the Basic Administration System:
1.
2.
3.
4.
5.
From the Main Menu, select PDC.
At PDC=, enter the PDC (Personal Dial Code or extension) for which you are
assigning coverage.
At Action=, enter 7.
At Data=, enter the DGC group number plus 100.
Press [ DELETE ] to exit.
Using Advanced Administration System:
1.For each extension, go to the Class of Service menu.
2.Enter the DGC group number plus 100 in the Group Coverage Number field.
3-12 
						

							System 25 Initial Implementation
Administering Call Coverage Ringing Options
The System 25 Communications System provides the following ways to administer
call coverage ringing options.
n
nSystem-Wide Basis: Coverage ringing may be turned off on internal calls on a
system-wide basis.
/ NOTE:
For FAX Attendant, System-Wide Basis must be turned on.
Station Class of Service: The sending extension has two options: to send
ringing to the coverage station when there is no answer, and to send ringing
to the coverage station when this extension is busy. The preferred options for
a multi-line telephone are: Yes to send ringing on no answer and Yes to send
ringing when busy.
3-13 
						

							System 25 Initial Implementation
Testing the Application
After FAX Attendant administration is complete, you can test the application as
follows:
1.
2.
3.
Call a busy fax extension to verify that it receives Fax Call Answer service.
Call each Fax Response extension and verify that it receives Fax Response
service.
Dial the DGC access code or extension number to test Fax Mail and Voice
Mail. (All calls will receive Voice Mail. Select [ 
8 ] from the activity menu to
switch to Fax Mail.)
Remotely Accessing Voice/Fax Mail
(Optional Administration)
If you do not have DID (Direct Inward Dial) service and do not have any trunks
assigned to ring in DGC groups (discussed earlier), registered FAX Attendant
subscribers calling from outside the organization can still access Voice Mail through
the System 25 Remote Access feature.
There are several ways to access Voice Mail:
n
n
n
Call your voice extension and wait for the Call Answer greeting message to
play. Press [ 
* ], [ R ] to access Voice Mail.
If your organization has Automated Attendant service, call into the Automated
Attendant number customers use to reach this service. While the Automated
Attendant menu plays, press [ 
* ], [ R ] to access Voice Mail.
Call your organization’s number and have the human attendant transfer you to
Voice Mail.
To access Fax Mail, press [ 
8 ] at the Voice Mail activity menu.
It is also possible to provide remote access to Voice Mail by using the Remote Trunk
Access feature of System 25. See the System 25 documentation for more
information.
3-14 
						

							Index
A
administering, fax ports, 3-5
assistance, obtaining,  2
audience, intended, 2
Automated Attendant, assigning for testing, 1-5
C
call coverage,
administering, 3-12
ringing options, 3-13
capacity, hard disk, 1-1
checklist, FAX Attendant, 3-2
circuit boards,
IFP, 1-1
NIP, 1-1
code to light parameter, 2-14
code to extinguish parameter, 2-14
configuration,
hardware, 1-1
software, 1-3
connections, testing, 1-4
conventions, documentation, 3
D
DGC Call Coverage Receiver Groups,
administering, 3-12
DGC groups,
assigning ports, 3-10
assigning trunks, 3-11
documentation conventions, 3
documents, related, 5
E
extensions, testing, 1-4
F
FAX Attendant,
checklist, 3-2
testing, 3-14
FAX Attendant parameters,
administering, 2-14
entering, 2-15
fax channel,
assignments, 1-13
verifying extensions, 1-23
fax ports, administering, 3-5
Fax/Voice Mail, remotely accessing, 3-14
floppy disk drive, 1-1
H
hard disk capacity, 1-1
hardware configuration, 1-1
help, obtaining, 2
I
IFP circuit boards, 1-1
implementation, initial, 2-1, 3-1
IVP circuit boards, 1-1
Index-1 
						

							Index
MS
Maintenance Mailbox,
resetting temporary password, 1-26
setting temporary password, 1-22
Master Controller Ill, 1-1
P
parameter,
code to light, 2-14
code to extinguish, 2-14
FAX Attendant, 2-14
refresh, 2-14
signaling type, 2-10
switch interface, 2-10
switchhook flash duration, 2-10
wink disconnect interval, 2-10
phantom extensions,
administering, 3-6
administering a trunk, 3-8
ports, assigning to DGC groups, 3-10
printer, optional, 1-2
R
refresh parameter, 2-14
remotely accessing Voice/Fax Mail, 3-14
ringing options, call coverage, 3-13
services,
assigning to channels, 2-1, 2-2
changing assignments, 2-9
signaling type parameter, 2-10
software configuration, 1-3
switch interface parameters,
administering, 2-10
changing, 2-11
T
tape drive, 1-2
testing,
extensions and connections, 1-4
FAX Attendant, 3-14
trunk,
assigning to DGC group, 3-11
assigning to phantom extension, 3-8
V
verifying extensions,
fax channels, 1-23
voice channels, 1-20
VMS, administering voice ports as, 3-3
voice channels,
assigning services, 2-1, 2-2
changing service assignments, 2-9
placing in service, 1-17
verifying extensions, 1-20
Voice/Fax Mail, remotely accessing, 3-14
voice ports, administering as VMS, 3-3
Index-2 
						

							Index
W
wink disconnect interval parameter, 2-10
Index-3