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System 25 Fax ATTendant System Implementation And Switch Manual
System 25 Fax ATTendant System Implementation And Switch Manual
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FAX Attendant Initial Implementation 9.Press [ F3 ] (SAVE). The Switch Interface Administration form closes and a message appears asking the user to stop the system for changes to take effect. 10.Press [ F6 ] (CANCEL) repeatedly until the Integrated Solution Maintenance menu appears. 2-13
FAX Attendant Initial Implementation Administering FAX Attendant System Parameters You must add the Message Waiting Lamp parameters to the third section of FORM D and enter the parameters into the FAX Attendant System. You need two pieces of information: n nwhether or not the message waiting lights are to be used the System 25 message waiting lamp codes if they have been changed from the default. Message Waiting Lamp parameters affect only the operation of message waiting lamps. The following parameters are available: n n nCode to Light specifies the internal code that FAX Attendant sends to the switch to light the message waiting lamp. Enter #90. Code to Extinguish specifies the internal code that FAX Attendant sends to the switch to extinguish the message waiting lamp. Enter #91 Refresh indicates whether you wish to have message waiting lamps refreshed at predetermined intervals. This parameter is usually set to n for “no” with System 25. 2-14
FAX Attendant Initial Implementation The codes shown below are the default values. If different values are found in the Feature Access Code form, use those values instead. FORM D Voice System Parameter Administration Voice Mail Parameters Attendant Extension: Pause for Touch-Tone Input: Maximum Extension Length: Transfer to Subscribers Only?: System Mode of Addressing: Maximum Message Length: General Mailbox Owner Extension: Enable General Mailbox for Call Answer?: Allow Voice Mail/Call Answer Transfers?: Automated Attendant Parameters Touch-Tone Gate Active?: Auto Attendant Time-out Action: Auto Attendant Menu Plays: Fax Transfer Number: sec sec Day: _Night: _ Day: _Night: _ Message Waiting Lamp Parameters Code to Light: #90Code to Extinguish: #91 Refresh?: No / NOTE: If Transfer to Subscribers Only? is set to Yes (for improved Security), private fax extensions cannot be reached through the Automated Attendant. Entering System Parameters To enter the system parameters, follow the instructions in Chapter 3 of the AT&T FAX Attendant System™ Release 2.1.1 System Manager’s Guide. 2-15
System 25 Initial Implementation 3 The information in this section is intended to help the FAX Attendant System Manager and the System 25 Communications System Switch Administrator work together to administer the System 25 Communications System to meet the specific requirements for the FAX Attendant system. To complete these tasks, you need information regarding System 25 Communications System administration. Make use of the administration forms provided for both the switch and for FAX Attendant. n n nBlank System 25 Communications System forms are included with the AT&T System 25 R3 Administration Records. Blank FAX Attendant forms are in Appendix A of the AT&T FAX Attendant System™ Release 2.1.1 Planning and Forms document. For procedures on how to administer the switch, refer to the AT&T System 25 R3 Implementation Manual and Records Binder. 3-1
System 25 Initial Implementation FAX Attendant Checklist Use the following checklist to verify that initial switch administration for FAX Attendant is complete. Instructions for performing these tasks follow. Unless otherwise noted, forms and instructions for these tasks are in the AT&T System 25 R3 Implementation Manual and Records Binder. 1. 2. 3. 4. 5. 6. 7. Create Direct Group Calling (DGC) Groups and assign VMS and Fax Response ports to the groups. Complete all Fax Attendant administration for the Fax Response service. (Instructions are provided in the AT&T FAX Attendant System™ Release 2.1.1 System Managers Guide.) Assign Call Coverage to the fax machines. Administer private fax extensions by following the procedure in the System 25 Implementation Manual for “Adding a Station.” Also, assign Call Coverage to private fax extensions. Private fax extensions are “phantom” stations where a dial plan number is assigned but the physical extension does not exist. Once the Master Controller and fax boards are operating, test the fax boards by sending a fax message to a subscriber. Place some test calls to ensure all FAX Attendant services work as intended. Assign trunks to ring at DGC groups. 3-2
System 25 Initial Implementation Administering Voice Channel Ports as VMS Each voice channel connected to FAX Attendant must be administered as Voice Message Service (VMS) so that the mode codes will be transmitted to FAX Attendant. Before assigning VMS ports, complete the Auxiliary Equipment Options - Ill (Station Interface Only) form in the AT&T System 25 R3 Implementation Manual and Records Binder. To administer a port as VMS, follow these steps: Using the Basic Administration System: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. At the Main Menu, select Port. At Port=, specify the port physical location (CSSPP) At Action=, enter 1. At Data=, enter 0. (Delete the port.) Press [ C ] to continue. At Action=, enter 1. At Data=, enter 261. (Set VMS.) At Action=, enter 2. At Data=, enter the extension number of the port. At Action=, enter 5. At Data=, enter 1. (Set dial accessibility for testing) Press [ DELETE ] to exit. Using the Advanced Administration Software: 1.At the Main Menu, select Auxiliary Equipment. 2.At the Auxiliary Equipment menu, select Voice Messaging System. A form appears. 3.Press the [ SPACE ] bar until the service field shows Automated Attendant. 4.Press [ TAB ] to get to the slot location field. 5.Enter the port physical location (CSSPP). 3-3
System 25 Initial Implementation 6.Press [ F3 ] (SUBMIT). A sub-form appears. 7.Fill in the options: — Extension of the port — Dial Accessible should be Yes for testing — Extended Station should be No 8.Press [ F3 ] (SUBMIT). 9.Press [ ESC ] repeatedly until you return to the Main Menu. 3-4
System 25 Initial Implementation Administering Fax Channel Ports Each fax channel connected to FAX Attendant must be administered. To administer these ports, follow these steps: Using the Basic Administration System: 1. 2. 3. 4. 5. 6. 7. At the Main Menu, select Port. At Port=, specify the port physical location (CSSPP) At Action=, enter 1. At Data=, enter 201. At Action=, enter 2. At Data=, enter the extension number of the port. Press [ DELETE ] to exit. Using the Advanced Administration Software: 1. 2. 3. 4. 5. At the Main Menu, select Voice station. At the Voice Station menu, select Add a Voice Station. A form appears. Enter the following data: — Enter the port physical location (CSSPP) — Enter the port extension number — At the Type field, press the [ SPACE ] bar until Single Line shows Press [ F3 ] (SUBMIT). Press [ ESC ] repeatedly until you return to the Main Menu. 3-5
System 25 Initial Implementation Administering Phantom Extensions Private Fax Numbers and other special purpose extensions are administered as phantom extensions, that is, the extension is assigned a dial plan number, but there is no corresponding physical station. For example, a phantom extension can be assigned on the third carrier even if there is no third carrier. Private fax numbers should also have an outside line (either DID or personal line) terminated on the extension. To administer a phantom extension, follow these steps: Using the Basic Administration System: 1. 2. 3. 4. 5. 6. 7. 8. 9. At the Main Menu, select Port. At Port=, enter the physical port location (CSSPP). At Action=, enter 1. At Data=, enter 302. At Action=, enter 2. At Data=, enter the extension number assigned to the phantom extension. At Action=, enter 7. At Data=, enter the coverage DGC group number plus 100. Press [ DELETE ] to exit. Using the Advanced Administration Software: 1. 2. 3. 4. 5. 6. At the Main Menu, select Voice station. At the Voice Station menu, select User Station. At User Station, select Add a Voice Station. A form appears. Enter the following data: — Enter the port physical location (CSSPP) — Enter the port extension number — At the Type field, press the [ SPACE ] bar until 5 Button shows Press [ F3 ] (SUBMIT). Press [ F7 ] (NEXT). 3-6
System 25 Initial Implementation 7.Select Class of Service. 8.Change coverage to DGC group plus 100. 9.Press [ F3 ] (SUBMIT). 10.Press [ ESCAPE ] repeatedly to return to the Main Menu. 3-7