System 25 Fax ATTendant System Implementation And Switch Manual

							Overview and Testing
7.
8.
9.
10.
11.
12.
13.
14.
15.
Press [ F6 ] (CANCEL) to continue.
The Voice Equipment window reappears.
Press [ 
F2 ] (CHGSTATE).
The Change State of Voice Equipment form appears.
In the New State: field, enter inserv or i and press [ ENTER ¿ ¿ ].
In the 
Equipment: field, enter card or ca and press [ ENTER ¿ ¿ ].
In the 
Equipment Number: field, enter all and press [ ENTER ¿ ¿ ].
In the 
Change Immediately? field, enter yes or y and press [ F3 ] (SAVE).
A Command Output window appears to inform you that the state has been
changed.
Press [ F6 ] (CANCEL) to continue.
The Voice Equipment window reappears.
Verify that all channels now show the INSERV state. If any channel shows the
foos state, verify that each analog port is connected.
Press [ 
F6 ] (CANCEL) twice to return to the Voice System Administration
menu.
1-19 
						

							Overview and Testing
Verifying Voice Channel Extensions
/ NOTE:
The analog ports assigned to voice channels must be administered as VMS
ports on the System 25 before running this test. See Chapter 3 for
administration procedures for these ports.
To verify the extensions assigned to voice channels, follow these steps:
1.At the Voice System Administration menu, select System Monitor and
press [ ENTER ¿ ¿ ].
The System Monitor - Voice Channels window appears.
System Monitor - Voice Channels
Calls VoiceCallerDialed
Channel Today Service
StatusInputDigits
00*On Hook10*On Hook20*On Hook30*foos40*foos50*foos
HELP
CHG-RATEPREVPAGE
NEXTPAGE
SAVEPREV-FRMNEXT-FRM
CANCEL
PRINTCMD-MENUCHG-KEYS
CHG-KEYS
Screen 1-14. System Monitor - Voice Channels Window
2.
3.
4.
Dial an extension connected to one of the voice channels.
You hear the Voice Mail announcement.
Watch the Voice Channel Monitor window to see which channel answers the
call.
Verify that the extension you dialed corresponds to the channel that
answered. (If a different channel answered, record the change on FORM A.)
1-20 
						

							Overview and Testing
5.Repeat Steps 2 through 4 until all extensions have been verified.
If the extension assignments do not match those already recorded on FORM
A, you may either change the connections between the lVP4/6 boards and the
wall outlet jacks, or you may notify the Switch Administrator of the changed
assignments. The optimum course of action depends on whether the Switch
Administrator has already made use of the extension assignments for the rest
of the administration that must be done on the switch.
6.Press [ F6 ] (CANCEL) repeatedly to return to the Voice System Administration
menu.
1-21 
						

							Overview and Testing
Changing the Maintenance Mailbox Password
/ NOTE:
This procedure is necessary only for fax channel testing. (See the next
procedure.)
To reduce the risk of unauthorized access, AT&T has changed the default
passwords for the Maintenance (9998) mailbox to [ # ] . The [ # ] prevents anyone from
accessing the mailboxes.
When adding FAX Attendant to an existing AUDIX Voice Power system, a new
password should already have been assigned to the Maintenance Mailbox. Obtain
this password from the System Manager and skip the remainder of this procedure.
If a new password has not been assigned to the Maintenance Mailbox, you must
assign a temporary password to use for testing the fax channel extensions.
To change the password for the Maintenance Mailbox, follow these steps:
1.
2.
3.
4.
5.
6.
At the Voice System Administration menu, move the cursor to Application
Package Administration and press [ ENTER ¿ ¿ ].
The Application Package Administration menu appears.
At the Application Package Administration menu, move the cursor to AUDIX
Voice Power/FAX Attendant and press [ ENTER ¿ ¿ ].
The AUDIX Voice Power/FAX Attendant menu appears.
At the AUDIX Voice Power/FAX Attendant main menu, move the cursor to
Subscriber Administration and press [ ENTER ¿ ¿ ].
The Subscriber Administration form appears.
Type 9998 (Maintenance mailbox) in the 
Extension field and press [ F4 ]
(DISPLAY).
The subscriber information associated with the Maintenance mailbox (9998)
appears.
Type in a temporary password in the 
Password field and press [ F3 ]
(CHANGE).
A window appears confirming that the change has been made.
/ NOTE:
For security purposes, passwords do not display on the Subscriber
Administration form.
Press [ 
F6 ] (CANCEL) repeatedly to return to the AUDIX Voice Power/FAX
Attendant menu.
1-22 
						

							Overview and Testing
Verifying Fax Channel Extensions
/ NOTE:
The analog ports assigned to fax channels must be administered on the
System 25 before running this test. See Chapter 3 for administration
procedures for these ports.
Test the fax channel extensions by placing all fax channels out of service. Test each
fax channel individually by placing it into service alone.
To verify the extensions assigned to fax channels, follow these steps:
1.
2.
3.
4.
5.
6.
7.
At the Voice System Administration menu, move the cursor to Application
Package Administration and press [ ENTER ¿ ¿ ].
The Application Package Administration menu appears.
At the Application Package Administration menu, move the cursor to AUDIX
Voice Power/FAX Attendant and Press [ 
ENTER ].
The AUDIX Voice Power/FAX Attendant menu appears.
At the AUDIX Voice Power/FAX Attendant menu, move the cursor to Fax
Equipment Operations and press [ 
ENTER ].
The Fax Equipment Operations menu appears.
At the Fax Equipment Operations menu, move the cursor to Fax Channel
Administration and press [ 
ENTER ].
The Fax Channel Administration window appears.
Press [ 
F8 ] (CHG-KEYS) to display the alternate key labels.
Press [ 
F2 ] (CHGSTATE)
The Change State of Fax Equipment form appears.
Place all fax channels out-of-service:
a.In the New State field, enter m for manual out-of-service (MANOOS).
b.In the Fax Equipment field, enter ca for card.
c.In the Fax Equipment Number field, enter all.
d.Leave the Change Immediately? field blank and press [ F3 ] (SAVE).
e.Verify that all fax channels are now in the MANOOS state.
1-23 
						

							Overview and Testing
8.
9.
10.
11.
12.Place
a.
b.
c.
d.
e.
one fax channel in-service for testing:
In the New State field, enter i for in-service (INSERV).
In the 
Fax Equipment field, enter ch for channel.
In the Fax Equipment Number field, enter the channel to be tested.
Leave the Change Immediately? field blank and press [ 
F3 ] (SAVE).
Verify that all fax channels are in the MANOOS state except for the
channel being tested. The channel being tested should be in the
INSERV state.
Dial any of the extensions assigned to Automated Attendant or Voice Mail
voice channels.
You should hear the default Voice Mail announcement.
Test the in-service fax channel:
a.
b.
c.
d.
e.
f.
Log into the Maintenance Mailbox using the password assigned earlier.
You should hear the Voice Mail Activity Menu.
Press [ 
8 ] to switch to Fax Mail service.
You should hear the Fax Mail Activity Menu.
Press [ 1 ] to send a fax message.
When prompted for a destination, enter [ 
9 ], [ 9 ], [ 9 ], [ 9 ], [ # ] followed by
[ * ] , [ # ].
When prompted for immediate or economy delivery, press [ * ], [ # ].
When prompted to press [ 
START ] on your fax machine, listen to verify that
FAX Attendant issues a fax tone on the line.
If you do not hear the fax tone, verify that the port is connected and
administered correctly.
When you hear the fax tone, hang up the phone.
Place the tested channel back out-of-service:
a.In the New State field, enter m for MANOOS.
b.In the Fax Equipment field, enter ca for card.
c.In the Fax Equipment Number field, enter all.
d.Leave the Change Immediately? field blank and press [ F3 ] (SAVE).
e.Verify that all fax channels are in the MANOOS state.
Repeat steps 8 through 11 for each additional fax channel to be tested.
1-24 
						

							Overview and Testing
13.After the last fax channel has been tested, place all fax channels back in-
service:
a.In the New State field, enter i for INSERV.
b.In the Fax Equipment field, enter ca for card.
c.In the Fax Equipment Number field, enter all.
d.Leave the Change Immediately? field blank and press [ F3 ] (SAVE).
e.Verify that ail fax channels are in the INSERV state.
14.Press [ F6 ] (CANCEL) repeatedly until the AUDIX Voice Power/FAX Attendant
menu appears.
1-25 
						

							Overview and Testing
Resetting the Maintenance Mailbox Password
If you assigned a temporary password to the Maintenance Mailbox, you must reset
the password to [ 
# ] after testing the fax channel extensions. If you did not assign a
temporary password to the Maintenance Mailbox, skip the remainder of this
procedure.
To change the password for the Maintenance Mailbox, follow these steps:
1.At the AUDIX Voice Power/FAX Attendant main menu, move the cursor to
Subscriber Administration and press [ ENTER ¿ ¿ ] .
The Subscriber Administration form appears.
2.Type 9998 (Maintenance mailbox) in the Extension field and press [ F4 ]
(DISPLAY).
The subscriber information associated with the Maintenance mailbox (9998)
appears.
3.Enter the original defautt password ([ # ]) in the Password field and press [ F3 ]
(CHANGE).
A window appears confirming that the change has been made.
/ NOTE:
For security purposes, passwords do not display on the Subscriber
Administration form.
4.Press [ F6 ] (CANCEL) repeatedly to return to the Integrated Solution Ill
Maintenance menu.
1-26 
						

							FAX Attendant Initial Implementation
2
The major initial implementation functions for FAX Attendant are:
nAssigning services to channels
nAdministering switch interface parameters
nAdministering FAX Attendant system parameters
Assigning Services to Channels
When FORM A is complete and you have reviewed it, enter the service assignment
information into FAX Attendant.
The System 25 indicates to FAX Attendant whether a call is internal direct, external
direct, or coverage. When a channel has Fax Response as its assigned service,
external direct calls go to Fax Response. When a channel has Automated Attendant
as its assigned service, external direct calls go to Automated Attendant. Internal
direct calls go to Voice Mail (which can be changed by a menu choice to Fax Mail).
Coverage calls go to Voice Call Answer or Fax Call Answer depending on whether
the covered extension is a voice extension or a fax extension. If CNG is detected on
any direct call, the call goes to the fax transfer number specified under automated
attendant parameters on FORM D.
/ NOTE:
If you plan to use Automated Attendant service and other services that can be
combined with it, such as Voice/Fax Mail and Voice/Fax Call Answer, and all
channels have already been assigned Automated Attendant service for testing
(as described in Chapter 1), then this part of the implementation procedure is
complete.
If you plan to use other services for your system, such as Fax Response,
Information, and Message Drop services that require dedicated channels, use
the procedures that follow to assign those services to channels as well.
2-1 
						

							FAX Attendant Initial Implementation
Assigning Services to Channels
To assign services to channels, follow these steps:
1.Log on as maint.
2.At the Integrated Solution Maintenance menu, move the cursor to
Technician Maintenance and Press [ ENTER ¿ ¿ ].
The Technician Maintenance menu appears.
3.At the Technician Maintenance menu, move the cursor to Voice System
Administration and press [ ENTER ¿ ¿ ].
The Voice System Administration menu appears.
Move to an item using arrow keys and hit Enter to select.
HELPPREV-FRMNEXT-FRM
CANCELCMD-MENU
FRM-MGMTCHG-KEYS
CHG-KEYS
Voice System Administration
Application Package Administration
>Configuration Management
Reports
Switch Interfaces
System Monitor
Screen 2-1. Voice System Administration Menu
2-2