System 25 Fax ATTendant System Implementation And Switch Manual

							About This Guide
Related Documents
You should be familiar with the following documents:
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AT&T Integrated Solution Ill
for System 25 Communications System
System Manager’s Guide
Document No. 555-540-717
AT&T Integrated Solution Ill
for System 25 Communications System
Installation and Maintenance
Document No. 555-540-716
AT&T FAX Attendant System™ Release 2.1.1
User’s Guide
Document No. 555-007-102
AT&T FAX Attendant System™ Release 2.1.1
System Manager’s Guide
Document No. 555-007-100
AT&T FAX Attendant System™ Release 2.1.1
Planning and Forms
Document No. 555-007-101
AT&T AUDIX™ Voice Power Release 2.1
System Manager’s Guide
Document No. 555-600-723
AT&T AUDIX™ Voice Power Release 2.1
User’s Guide
Document No. 555-600-724
AT&T AUDIX™ Voice Power Release 2.1
Planning Guide and Forms
Document No. 555-600-721
AT&T AUDIX™ Voice Power Release 2.1
Switch Notes
for System 25 Communications System
Document No. 555-600-629
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							About This Guide
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nAT&T System 25 R3 Implementation Manual and Records Binder
Document No. 555-540-650, Issue 5
AT&T System 25 R3 Administration Manual
Document No. 555-540-500
AT&T System 25 R3 Reference Manual
Document No. 555-540-200
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							Overview and Testing
1
The AT&T FAX Attendant System™ is always installed co-resident with AUDIX Voice
Power in the IS III environment. You can administer many of the AUDIX Voice Power
features and the FAX Attendant features at any time using the same software and
procedures. The procedures in this guide pertain only to FAX Attendant. For
information on features and procedures that are specific to AUDIX Voice Power,
consult the AUDIX™ Voice Power Release 2.1 System Manager’s Guide.
Hardware and Software Configurations
Before you can implement the initial FAX Attendant System, the necessary hardware
and software components must already have been installed. In most cases, the
system hardware and software is preassembled by AT&T before shipping to the
customer site.
Hardware Configuration
The FAX Attendant hardware consists of:
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nAT&T Master Controller III, a 20 MHz 80486/SX microprocessor-based
computer with keyboard and monitor.
Hard disk for storage of data and digitally-encoded voice and fax messages,
and system prompts. The following capacities are supported on hard disk:
— 200 MB12 hrs. of voice and 1000 fax pages
— 500 MB36 hrs. of voice and 3000 fax pages
Special circuit boards (lVP4/6 boards) containing interface hardware for
analog voice channels. Each IVP4 board provides four analog voice channels.
Each IVP6 board provides six analog voice channels. A maximum of 12
channels can be included in the system.
One to three IFP4 fax boards
A floppy disk drive for making backup copies of files
1-1 
						

							Overview and Testing
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nAn optional AT&T Applications Printer (dot matrix, wide carriage), AT&T Call
Accounting Printer (dot matrix, narrow carriage) for printing reports, or any
printer fully compatible with the HP
® LaserJet® Series II printer for printing
reports and faxes.
A cartridge tape drive for loading software and for making backup copies of
files
The number of analog voice channels, the size of subscriber mailboxes, the number
of fax boards, and the size of the hard disk control the maximum practical number of
users of the system. A fully configured system can accommodate a maximum of 300
subscribers with private mailboxes. Average FAX Attendant usage supports:
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n8 voice ports: 100 users
12 voice ports: 300 users
4-8 fax ports depending on usage (maximum 12 fax ports)
1-2 
						

							Overview and Testing
Software Configuration
The software configuration has several major components:
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UNlX® Operating System
The UNIX Operating System provides multitasking, file access, external
communication, and interprocess communication facilities to the application
software.
Integrated Solution Ill
The Integrated Solution Ill (IS Ill) environment allows a single processor to be
used for switch administration and for applications packages such as FAX
Attendant. Both switch administration and application administration are done
by selecting choices from menus and filling in blanks on forms.
Integrated Voice Power (lVP) System Software
The IVP System Software provides software for communications with the
analog voice channels on the lVP4/6 circuit boards.
FAX Attendant Application Software
The FAX Attendant Application Software is the application package that
provides the FAX Attendant services.
Switch Integration Software
The Switch Integration Software provides software for communication of caller
identification and call type from the switch to FAX Attendant.
1-3 
						

							Overview and Testing
Testing Extensions and Connections
The Switch Administrator should have assigned System 25 voice extension for each
FAX Attendant voice and fax channel. Service Technicians should have run the lines
and performed ring-through tests to determine that all lines are working. This
procedure verifies that connections can be established over each circuit.
/ NOTE:
The System 25 administration for voice and fax channel extensions must be
completed before beginning testing. The System 25 administration
requirements and procedures are described in Chapter 3.
Before proceeding, record the extension numbers the Switch Administrator has
assigned to each channel on FORM A in the AT&T FAX Attendant System™ Release
2.1.1 Planning and Forms document. The first set of assignments is for the voice
channel (lVP4/6) cards and the second set of assignments is for the fax channel
(IFP4) cards.
FORM A
Channel Assignments
Voice ChannelFax Channel
Channel
Service Type
ExtensionChannelExtension
00
1
2
3
4
5
6
7
8
9
10
9
11
1
2
3
4
5
6
7
8
10
11
1-4 
						

							Overview and Testing
Assigning Automated Attendant
to Voice Channels for Testing
For testing purposes, assign the Automated Attendant service to all voice channels.
To assign services to channels, follow these steps:
1.Log on as maint.
2.At the Integrated Solution Maintenance menu, move the cursor to
Technician Maintenance and Press [ ENTER ¿ ¿ ].
The Technician Maintenance menu appears.
Technician Maintenance
Administer Integrated Solution III
Backup Files
Restore Files
Maintenance Log
Printer Setup
Password Protection
Set Time and Date
System Shutdown
Full Screen UNIX
>Voice System Administration
Move to an item using arrow keys and hit Enter to select
HELPCANCEL
Screen 1-1. Technician Maintenance Menu
1-5 
						

							Overview and Testing
3.At the Technician Maintenance menu, move the cursor to Voice System
Administration and press [ ENTER ¿ ¿ ].
The Voice System Administration menu appears.
Voice System Administration
Application Package Administration
>Configuration Management
Reports
Switch Interfaces
System Monitor
Move to an item using arrow keys and hit Enter to select
HELP
PREV-FRM
NEXT-FRM
CANCELCMD-MENUFRM-MGMTCHG-KEYS
CHG-KEYS
Screen 1-2. Voice System Administration Menu
1-6 
						

							Overview and Testing
4.At the Voice System Administration menu, move the cursor to
Configuration Management and press [ ENTER ¿  ¿ ].
The Configuration Management menu appears.
Configuration Management
System Control
>Voice Equipment
Move to an item using arrow keys and hit Enter to select
HELPPREV-FRMNEXT-FRMCANCELCMD-MENU
FRM-MGMTCHG-KEYS
CHG-KEYS
Screen 1-3. Configuration Management Menu
1-7 
						

							Overview and Testing
5.At the Configuration Management menu, move the cursor to Voice
Equipment and press [ ENTER ¿ ¿ ].
The Voice Equipment window appears.
/ NOTE:
Your system may have more or fewer voice channels than are shown
in these screens. Your system can show a maximum of 12 channels
numbered 0 to 11.
Voice Equipment
CHN CD. PT STATESTATE-CHNG-TIMESERVICE NAME PHONEGROUPOPTS TYPE00.0 foosOct 01 14:48:57–
2
10.1 foostalk IVP6
Oct 01 14:48:57–
2
2talk IVP60.2 foosOct 01 14:48:57–
2
3talk IVP60.3 foosOct 01 14:48:57–
2
4talk IVP60.4 foosOct 01 14:48:57–
2talk IVP650.5 foosOct 01 14:48:57–
2talk IVP6
HELPDISP-OPTPREVPAGE
CHGSTAGENEXTPAGEASSIGNPREV-FRM
UNASSIGNNEXT-FRMCANCEL
PRINTCMD-MENUFRM-MGMTCHG-KEYS
CHG-KEYS
Screen 1-4. Voice Equipment Window
6.Press [ F8 ] (CHG-KEYS).
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