System 25 Fax ATTendant System Implementation And Switch Manual

							AT&T
AT&T FAX Attendant System™
Release 2.1.1
for System 25 Communications System
Implementation and Switch Notes 
						

							Copyright © 1993 AT&T
All Rights Reserved
Printed in the USA555-007-200
Issue 1
November 1993
NOTICE:
While reasonable effort was made to ensure that the information in this document was complete and
accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or
corrections to the information contained in this document may be incorporated into future issues.
FEDERAL COMMUNICATIONS COMMISSION (FCC) STATEMENT
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against such
interference when operated in a commercial environment. Operation of this equipment in a residential area
is likely to cause interference in which case the user at his own expense will be required to take whatever
measures may be required to correct the interference.
TRADEMARK NOTICE
UNIX is a registered trademark of UNIX System Laboratories, Inc.
a wholly owned subsidiary of Novell, Inc.
AUDIX is a registered trademark of AT&T.
Voice Power and AT&T FAX Attendant System are trademarks of AT&T.
HP and LaserJet are registered trademarks of Hewlett-Packard Company
SECURITY
As a customer of new telecommunications equipment, you should be aware of the significant and growing
problem of theft of long distance services by third parties, known commonly as toll fraud. It is particularly
important that you understand and take appropriate steps to deal with this crime because under applicable
tariffs, you will be responsible for payment of associated toll charges. AT&T can not be responsible for such
charges and will not make any allowance or give any credit resulting from toll fraud.
Toll fraud can occur despite the preventive efforts of network providers and equipment manufacturers. Toll
fraud is a potential risk for every customer with telecommunications equipment having one or more of the
following features: (1) remote access, (2) automated attendant, (3) voice mail, (4) remote administration
and maintenance, and (5) call forwarding (remote). This is not a product or design defect, but a risk
associated with equipment having one or more of the features described above. If your new
telecommunications equipment possesses any of these features, please consult the relevant portion of your
documentation for further details and specific procedures to reduce the risk of toll fraud or contact your
AT&T dealer for further details. 
						

							ORDERING INFORMATION
To order copies of this manual:
Contact:Your AT&T Account Team or your AT&T Authorized Dealer.
or
Call:AT&T at 1-600-432-6600
or
Write:AT&T Customer Information Center
P.O. Box 19901
Indianapolis, IN 46219
Order:Document No. 555-007-200 
						

							Contents
About This Guide1
nPurpose and Scope1
Intended Audience
2
Assistance2
nHow to Use This Guide3
Conventions Used in This Guide3
nRelated Documents5
1Overview and Testing
nHardware and Software Configurations
Hardware Configuration
Software Configuration
nTesting Extensions and Connections
Assigning Automated Attendant
to Voice Channels for Testing
Entering Fax Channel Assignments for Testing
Placing Voice Channels In Service for Testing
Verifying Voice Channel Extensions
Changing the Maintenance Mailbox Password
Verifying Fax Channel Extensions
Resetting the Maintenance Mailbox Password
1-1
1-1
1-1
1-3
1-4
1-5
1-13
1-17
1-20
1-22
1-23
1-26
2FAX Attendant Initial Implementation2-1
nAssigning Services to Channels2-1
Assigning Services to Channels2-2
Changing Service Assignments2-9
nAdministering Switch Interface Parameters2-10
Changing Switch Interface Parameters2-11
i 
						

							Contents
n
Administering FAX Attendant
System Parameters
2-14
Entering System Parameters2-15
3System 25 Initial Implementation
nFAX Attendant Checklist
nAdministering Voice Channel Ports as VMS
Using the Basic Administration System:
Using the Advanced Administration Software:
nAdministering Fax Channel Ports
Using the Basic Administration System:
Using the Advanced Administration Software:
nAdministering Phantom Extensions
Using the Basic Administration System:
Using the Advanced Administration Software:
nAssigning a Trunk to a Phantom Extension
Using the Basic Administration System:
Using the Advanced Administration Software:
nAssigning Ports to DGC Groups
Using the Basic Administration System:
Using the Advanced Administration Software:
nAssigning Trunks to DGC Groups
Using the Basic Administration System:
Using the Advanced Administration Software:
nAdministering Call Coverage
Administering DGC Call Coverage Receiver Groups
Using the Basic Administration System:
Using Advanced Administration System:
Administering Call Coverage Ringing options
nTesting the Application
nRemotely Accessing Voice/Fax Mail
(Optional Administration)
3-1
3-2
3-3
3-3
3-3
3-5
3-5
3-5
3-6
3-6
3-6
3-8
3-8
3-8
3-10
3-10
3-10
3-11
3-11
3-11
3-12
3-12
3-12
3-12
3-13
3-14
3-14
ii 
						

							Screens
1Overview and Testing1-1
1-1.
1-2.
1-3.
1-4.
1-5.
1-6.
1-7.
1-8.
1-9.
1-10.
1-11.
1-12.
1-13.
1-14.
Technician Maintenance Menu
Voice System Administration Menu
Configuration Management Menu
Voice Equipment Window
Assign Menu
Assign Service to Voice Channels Form
Service Choices Menu
Command Output Window
AUDIX Voice Power/FAX Attendant Menu
Fax Equipment Operations Menu
Fax Channel Administration
Administer Fax Line Extension Form
Change State of Voice Equipment Form
System Monitor - Voice Channels Window1-5
1-6
1-7
1-8
1-9
1-10
1-11
1-12
1-13
1-14
1-15
1-16
1-18
1-20
2FAX Attendant Initial Implementation
2-1.
2-2.
2-3.
2-4.
2-5.
2-6.
2-7.
2-8.
2-9.Voice System Administration Menu
Configuration Management Menu
Voice Equipment Window
Assign Menu
Assign Service to Voice Channels Form
Service Choices Menu
Command Output Window
Voice System Administration Menu
Voice System Administration Menu2-12-2
2-3
2-4
2-5
2-6
2-7
2-8
2-11
2-12
iii 
						

							About This Guide
Purpose and Scope
The information in this guide is intended to help the FAX Attendant System Manager,
the AT&T Account Team personnel or AT&T Authorized Dealer, and the System 25
Switch Administrator plan and administer the FAX Attendant System and the System
25 Communications System so that they work together.
This guide contains specific instructions for the initial implementation of FAX
Attendant with the System 25 Communications System. Initial implementation
involves the following tasks:
n
n
n
n
n
Testing the connections between the switch and FAX Attendant
Setting the switch interface parameters for FAX Attendant
Assigning FAX Attendant services to channels
Setting FAX Attendant system parameters
Administering System 25 to work with FAX Attendant
Each of these tasks is described in detail. Special information that is necessary or
helpful for the completion of each task is also provided.
This guide is divided into the following chapters:
n
n
nChapter 1: Overview and Testing describes the FAX Attendant hardware
and software, and presents procedures for testing communication between
FAX Attendant and the System 25 Communications System.
Chapter 2: FAX Attendant Initial Implementation describes the initial
implementation procedures for FAX Attendant.
Chapter 3: System 25 Initial Implementation discusses features and
administration of the System 25 Communications System related to FAX
Attendant. It includes instructions for programming the System 25
Communications System to operate with FAX Attendant.
1 
						

							About This Guide
Intended Audience
This guide is for the System Manager and AT&T Account Team personnel. It
provides three types of information:
n
n
nTesting procedures for establishing the hardware linkage between the FAX
Attendant System and the System 25 Communications System
Planning information about the switch features and the interaction between the
switch and FAX Attendant
Instructions for initial administration of both FAX Attendant and the System 25
Communications System so that they will work together
An emphasis is placed on planning before implementing. Basic information is offered
about connections to, and administration of, the switch as it is affected by the FAX
Attendant system. The switch requires detailed installation and administrative
functions in addition to those described here. This guide is not intended to replace
the documents that accompany the switch.
Assistance
If you have questions or problems with FAX Attendant that are not resolved by this
guide and the other FAX Attendant documents, you should call the National Service
Assistance Center (NSAC) at 1-800-628-2888 for assistance or your AT&T
Authorized Dealer.
2 
						

							About This Guide
How to Use This Guide
The initial implementation of an FAX Attendant system involves setting up both FAX
Attendant and the telephone switch. Some of the FAX Attendant parameters depend
on how the switch is being used in support of your business. Please read the entire
guide before beginning any task. Some of the information about switch-oriented
tasks may be useful in planning or implementing the FAX Attendant-oriented tasks.
The guide discusses the FAX Attendant-oriented tasks before it discusses System 25
Communications System-oriented tasks and considerations.
As you use this document, you will see references to FAX Attendant forms. Blank
FAX Attendant forms are provided in the AT&T FAX Attendant System™ Release
2.1.1 Planning and Forms document.
Conventions Used in This Guide
The following conventions are used in this guide:
n
n
n
n
n
n
Commands and text that you should type appear as follows: Type this.
Values, instructions, and prompts that display on the screen appear as
follows: Read this.
Key that are always located in the same place on the PC keyboard appear in
key-shaped boxes, as [ ENTER ¿ ¿ ].
Key combinations (holding down one key while pressing another key) are
connected with hyphens; for example: [ CTRL ] - [ ALT ] - [ DEL ].
Function keys that have changeable names appear in plain rectangular boxes,
as in [ SAVE ].
IS Ill and application software function keys (keys that start with an F, followed
by a number) appear in boxes with the current meaning following in
parentheses, such as [ 
F3 ] (SAVE).
The current meanings of the function keys are shown by labels at the bottom
of the screen. On the actual screen, one of two sets of labels will appear:
—
The first label is the meaning of the function key when the screen first
appears. These meanings have been selected to be the most useful for
that screen.
—
The second set of labels appears after the [ 
F8 ] (CHG-KEYS) key has
been pressed. Pressing [ 
F8 ] (CHG-KEYS) again restores the first set of
labels.
3 
						

							About This Guide
nThe following terms are used to describe the types of data that appear on
your screen.
—
Menu
—Form
—Field
—Choice List
—
WindowA menu is a list of options, usually numbered in sequential
order, that appears on your screen or is spoken. By
selecting an option, you can access a submenu or a form.
Forms that appear on your screen are similar to the paper
forms. Forms appear when you enter or edit data for the
database. They contain information that you can change
and blanks for you to provide new information.
Fields are the areas in a form where you change or
provide information.
In some forms, in addition to the cursor highlighting a
field, a list of logical choices appears on the screen for
that field. This list may show previously entered data or
the default values for the field.
A box of text that appears on the screen for information
purposes. A typical window instructs you to perform a
certain action such as Press any Key to Continue.
No data is entered in a window.
4