System 25 Direct Trunk ATTendant Console User Guide

							Send All Callsq
You can use the SEND ALL CALLS  button to send your calls
immediately to coverage.If you do not have coverage, the Send
All Calls feature simply turns off the ringer at your telephone for
most incoming calls.
In either case, the light next to the
 SEND ALL CALLS button flashes until the call is answered, or
until the caller hangs up.
Your System Administrator determines whether or not your
telephone will ring once when a call comes in, to remind you
that this feature is turned on.
Turning On Send All Calls
1 Do not lift the handset.
2 Press SEND ALL CALLS  .
The light next to this button turns on.
Turning Off Send All Calls
1 Do not lift the handset.
2 Press SEND ALL CALLS .
The light next to this buttongoes off.
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							Signalingq
You can use a button to send an alert to another telephone
without actually calling that telephone.
Signaling Another Telephone
1 Do not lift the handset.
2 Press SIGNAL .
The other telephone receives a short burst of ringing tone.
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							Speaker
Placing Calls
Your DTAC has a SPEAKER button that allows you to place calls
without lifting the handset, and allows others to listen during
calls.  You cannot speak to the caller unless you lift the handset.
1 Press 
SPEAKER and listen for dial tone.
The light next to this button turns on.
2 Dial the telephone number.
3 If the person answers, lift the handset and talk.
or
If the person does not answer, press SPEAKER again to turn
the speaker off.
Using Speaker While on a Call
If you want another person(s) near your telephone to listen to
the other end of the conversation, you can use the Speaker
feature to do this, but remember that you must use the handset
if you want to communicate back.
1 Press 
SPEAKER while on a call, and keep the handset off-
hook.
The light next to this button turns on.
2 Use the handset to talk.
NOTE: If you hang up the handset, your call will be
disconnected.
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							Speakerphoneq
If your DTAC has a Hands-Free Unit (HFU), you can use the
SPEAKERPHONE button to listen, speak, place, or answer calls
without lifting the handset.
Placing Calls
1 Press the SPEAKERPHONEbutton and listen for dial tone.
The light next to Speakerphone turns on to indicate that you can listen,
and the light next to Microphone turns on, indicating that you can be
heard on the other end.
2 When the other person answers, begin talking.
NOTE: If you want to temporarily keep the other person
from hearing you, press 
MICROPHONE .
The light next to this button goes off.
When you want to be heard, press MICROPHONEagain.
The light next to this button turns on again.
1
2
Answering Calls
Press SPEAKERPHONE .
The light next to Speakerphone turns on to indicate that you can listen,
and the light next to Microphone turns on, indicating that you can be
heard by the caller.
Begin talking.
NOTE: If you want to temporarily keep the caller from
hearing you, press  
MICROPHONE  .
The light next to this button goes off
When you want to talk with the caller, press MICROPHONE
again.
The light next to this button turns on.
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							Speakerphone (Continued)
Ending Calls
1 Wait until you have completed your conversation.
2 Press 
SPEAKERPHONE  .
The lights next to the Speakerphone and Microphone buttons go off.
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							Speed Dialingq
Speed dialing allows you to dial telephone numbers (or enter
account codes) by simply dialing “ #” and a 2- or 3-digit code.
There are two kinds of speed dialing– Personal and System.
Personal Speed Dialing codes are 2-digit numbers that allow you
to program up to twenty personal numbers. These Personal
Speed Dialing codes use the numbers 20 through 39.
System Speed Dialing codes are 3-digit numbers programmed by
your System Administrator, and are used for numbers that are
frequently called by people in your company. System Speed
Dialing codes use the numbers 100 through 189.
For instructions on how to program Personal Speed Dialing
numbers, see the section for “Programming Numbers”.
Placing Calls
1 Listen for dial tone.
2 
Dial the #, followed by the selected speed dialing code
number (either 20 through 39 or 100 through 189).
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							Transferq
You can easily transfer calls to another System 25 telephone.
You can also transfer some calls to outside lines. However, you
should see your System Administrator for more information
about this type of transfer.
When you transfer a call, the original person is temporarily
placed on hold and is not connected to the other person until
you hang up.At that time, the call disappears from your
telephone.
NOTE: If you use  TRANSFERon the DTAC to extend calls,
unanswered and busy calls will not be returned to your console
and may be lost.
Transferring Calls
1
2
3
4
Press TRANSFERand listen for dial tone.
The light next to the button of the call on hold blinks.
Dial the other person’s extension or press a line button, such
as 
DSS .
NOTE: If you misdial the number, return to the person on
hold by pressing the button next to the blinking light. Then
return to Step 1 and continue.
Hang up if you do not want to announce the call.
.
Otherwise, announce the call and then hang up to complete
the transfer.
If the person you attempt to call does not answer, press the
button next to the blinking light to return to the call on hold.
NOTE: Do not use the RELEASE button with this procedure,
as you will disconnect the call.
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							Glossary
account code
entry
alarm
assigned button
assigned feature
attendant
attendant message
waiting
automatic
intercom
busy-to-idle
reminder
call
accountability
callback
feature that allows you to assign account
codes to calls to charge them to specific
customers, clients, or business cases. This
feature can be either optional or mandatory.
feature that warns you of system problems.
button that may be assigned an optional
feature. It may be labeled with something
other than what appears in this guide.
optional feature that can be assigned to
your telephone by the System
Administrator.
As the attendant, you are the person who
answers and directs calls coming into your
company.
feature that allows you to turn on message
lights at other telephones.
feature that allows two people to each have
a dedicated button for calling each other.
feature that automatically notifies you
when a person or outside line is available.
feature that allows you to make calls at
another telephone and charge them to your
extension number.
feature that allows you to request the use of
a busy telephone or outside line (trunk).
The system will signal your telephone when
the extension or outside line is available.
(This feature is also referred to as Callback
Queueing.)
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							call waiting
camp-on
cancel
conferencing
confirmation
tone
coverage
DDC
DGC group
DSS
DTAC
feature that identifies itself by a special
ringback tone when you dial the extension
number of someone who is busy.
feature that allows you to extend a call to a
busy terminal and then release yourself
from the call. When the extended-to
telephone becomes free, the call will ring
at it.
feature that
caller when
answer.
feature that
parties on aallows you to return to the
the called party does not
allows you to have up to five
call.
three short tones indicating that an
action was accepted and you can proceed.
feature that allows you to have your calls
answered by someone else.
(Data Dial Code) extension number
assigned to a data terminal.
(Direct Group Calling) group of telephones
to which incoming calls are distributed
among the group members.
(Direct Station Selection) feature that allows
you to access extensions, other features, or
outside telephone numbers without dialing
them. Fixed DSS buttons are programmed
by the System Administrator while you can
program Flexible DSS buttons.
(Direct Trunk Attendant Console) 34-button
telephone used with or without a Selector
Console. In addition, the user has access to
Attendant and Standard Multiline features.
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							DXS buttons(Direct Extension Selector buttons) smaller
buttons on the selector console that are
used to direct a call to a specific extension
number.
data call (fromfeature that allows you to place a data
your telephone)call from your telephone and then transfer
the call to your data terminal.
dequeueing tonethree short tones indicating that the call you
had queued using the Callback feature, can
now be completed.
exclusion
extend
FPDC
fast busy tone
feature access
code
fixed button
fixed feature
following/
forwarding
group select
buttons
feature that allows you to keep others from
listening in on a shared line.
procedure followed by the attendant when
forwarding a call to the desired party.
(Floating Personal Dial Code) an extension
number associated with a person, but not
with a particular telephone. FPDCs provide
the convenience of receiving calls at any
available telephone. (See also PDC.)
repeating on/off tone indicating that the
dialed number or access code was busy,
restricted, or misdialed, or the trunk group
was busy.
sequence of characters (digits, “*”, or “ #”)
that allows you to access System 25
features.
button that has a fixed feature and label. It
is not changeable.
standard feature that is available to every
telephone.
features that allow you to redirect your
incoming calls to another telephone.
larger buttons on the bottom row of the
Selector Console that allow you to select the
proper group of extension numbers.
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