System 25 Direct Trunk ATTendant Console User Guide

							Attendant Features
Attendant Message Waitingq
You can use a Message light to notify someone of a waiting
message.When you call a telephone, the status of the light next
to your  
ATT MSG  button will be the same as the Message light
on the telephone you call.
Turning on Message Waiting Lights
While Ringing the Extension
1 If the light is not on, press ATT MSG
2 Hang up.
Without Ringing the Extension
1 Lift the handset and listen for dial tone.
2 Press ATT MSG .
3 Dial the extension.
4 Listen for confirmation tone, then hang up.
Turning Off Message Waiting Lights
While Connected to the Extension
1 If the light is on, press ATT MSG .
2 Hang up.
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							Attendant Message Waiting (Continued)
When Not Connected to the Extension
1 Lift the handset and listen for dial tone.
2 Press 
ATT MSG .
3 Dial the extension.
4 Listen for confirmation tone, then press 
ATT MSG again.
5 Hang up.
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							Conference Calls
You can set up a conference to include a combination of
System 25 extensions and outside calls. There may be up to five
conferees; but, no more than two may be on outside lines.
Setting Up Conference Calls
To set up a conference, you can use a SYSTEM ACCESS or
outside line button.
1 Dial the first person and announce the conference call.
2 Press 
CONFERENCEand listen for dial tone.
The light next to the held call blinks intermittently.
3 Dial the next person you want added to the conference.
NOTE: If for any reason this call should not be added (busy,
no answer, or misdial): press the switchhook, then the
button associated with the first person; go back to Step 2 and
continue.
4 Announce the conference call to the added person.
5 Press the button next to the blinking light to join the calls
together.
6 For each person you want to add, go back to Step 3 and
continue the same procedures.
Dropping a Conferee
When you drop someone from the conference, anyone that was
added by that person is also dropped unless they are on a
Bridged Access or Personal Line button. If you drop the person
who added you to the conference, you will also drop anyone
added to the conference by that person.
1 Press 
DROP .
2 Press the button of the person you want to drop.
The light associated with the dropped call goes off.
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							Hold
You can hold calls while you attend to other matters and then
pick them up again.After you put a call on hold, you may hang
up the handset without losing the call. To pick up a call you
have placed on hold you must use the same telephone (or one
that shares the same line).
Using Hold
1
2
3
4
5
Press HOLD .
The light next to the button of the held call blinks.
You can handle other matters without disconnecting the line.
To return to the held call, press the button next to the
blinking light.
.
If necessary, lift the handset.
Continue your conversation.
Hold - Placing Another Call
1 Press  HOLD .
The light next to the button of the held call blinks.
2 Press an idle line button and listen for dial tone.
3 Place and complete the second call.
4 To return to the held call, press the button next to the
blinking light.
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							Hold (Continued)
Hold - Answering Another Call
1
2
3
4
Press HOLD .
The light next to the button of the held call blinks.
Press the button next to the blinking light.
Speak with the caller.
To return to the held call, press the button next to the
blinking light.
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							Incoming Calls
You can use either your DTAC or Selector Console to send calls
to other telephones.Before you send (extend) a call, you can
check to see if the person will accept the call. (This is called an
Announced Call.) While you are talking, the caller is on hold
and cannot hear you.
You can also send calls to other telephones
the call (Unannounced Call). If you send a
System 25 to a busy telephone, the caller is
on hold and a Call Waiting signal is sent towithout announcing
call from outside the
automatically placed
the busy line. If the
person does not answer the call, it will be returned to you after a
preset interval.
If you want to send an outside call to another outside line, check
with your System Administrator for any restrictions and
procedures that might apply.
Answering Calls
1 Lift the handset.
2 Speak with the caller.
Extending Calls
1  Press START  and listen for dial tone.
2  Dial the extension.
3  If you do not announce the call, or if you announce the call
and the person will accept it, press 
RELEASE and hang up.
4  If the person does not want to accept an announced call,
press  
CANCEL  and speak with the caller before hanging up.
NOTE: Unannounced Calls that are not answered return on
the 
RTN-DA button.If a call is extended to a busy extension
that does not answer, it returns on the 
RTN-BUSY button.
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							Night Service
When you leave for the night, the system can be set so that
incoming calls either ring a night bell or are directed to
preassigned telephones.
Activating Night Service
1 Press NIGHT to turn on Night Service.
The light next to this button turns on.
To turn off this feature:
2 Press 
NIGHT to turn this feature off.
The light next to this button goes off.
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							Pagingq
If your company has a paging system, you can access the system
by using either a button or a code. See your System
Administrator for the Paging access code and for additional
information, if you have zoned paging.
Using the Paging
1 Lift the handset and
System
listen for dial tone.
2 Press 
PAGE or dial the Paging access code.
3 Make the announcement.
4 Hang up.
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							Park
Parked calls are held calls that can be picked up from any
extension in the system.If a parked call is not picked up within
a preset interval (the usual time is two minutes), it will return to
the console on the button where is was held. Answer it as you
would any incoming call.
You can only park one call at a time from your DTAC, but it can
be any
parked
parked
NOTE:
type of call. On the Selector Console, eight calls can be
simultaneously. (However, only outside calls can be
on the Selector Console. )
See your System Administrator for Selector Console
Park codes.
Parking a Call on the DTAC
1 Press HOLD.
The light next to the button of the call on hold blinks.
2  
Press another SYSTEM ACCESS and listen for dial tone.
3   Press  *    5   . 
4 Listen for
5  If the call
L
q q
confirmation tone and dial tone.
is for someone else, dial or page that person,
notifying them of the Attendant Console’s extension number
where the call is parked.
NOTE: If the person you are trying to reach does not answer,
press the button next to the blinking light and complete your
conversation with the caller.
6 Hang up.
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							Park (Continued)
Parking Calls on the Selector Console
1
2
3
Press the Group Select and DXS buttons for one of the
Selector Console Park codes.For example, if one of the
codes is 801, press Group Select button 800 and then press
DXS button 01.
If the call is for another person, dial or page that person and
identify the code on which the call is parked.
Hang up.
NOTE: If the parked call is not answered within the preset
interval, the call will return to the console on the 
RTN-DA
button.
Picking Up Parked Calls
1 Listen for dial tone, then press
2 Dial the Console Park code or extension number where the
call is parked.
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