System 25 Direct Trunk ATTendant Console User Guide

AT&T System 25
Direct Trunk
Attendant Console.
User Guide 

©1989 AT&T
All Rights Reserved
Printed in USA
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Contents
1Introduction
7Attendant Features
Attendant Message
Conference Calls
Hold
Incoming Calls
Night Service
Paging
Park
Placing Calls
Position Busy
System AlarmWaiting
Testing Your Console
7
9
10
12
13
14
15
17
19
20
21
23Standard Multiline Features
Account Code Entry
Automatic Intercom
Call Accountability
Call Waiting
Callback
Coverage
Data Calls
Placed from Your Telephone
Direct Group Calling (DGC)
Direct Station Selection 
(DSS)
Exclusion
Following
Forwarding
Hands-Free Answering
Last Number...

Personal Message Waiting
Pickup
Programming Numbers
Recall
Repertory Dialing (REP DIAL)
Send All Calls
Signaling
Speaker
Speakerphone
Speed Dialing
Transfer
41
42
43
46
47
48
49
50
51
53
54
55Glossary 

Introduction
This guide describes how to use the Direct Trunk Attendant
Console (DTAC). If you have a Switched Loop Attendant
Console (SLAC), you must use the user guide for that console.
Features
You can use most of the features available to other multiline
telephone users.In addition, as the attendant, you have access
to special features that will help you handle calls.
Your AT&T System 25 has two types of features: fixed and
assignable.A fixed feature is one that is provided on all
multiline...

Attendant Consoles
The DTAC can be used alone or with a Direct Extension Selector
Console (Selector Console).The setup you will use depends on
the size and needs of your company.This guide provides
instructions for using both consoles.
Direct Trunk
Attendant ConsoleDirect Extension
Selector Console
Console ButtonsDirect Trunk Attendant
There are three types of buttons on your DTAC. Each is
represented in a special way in this guide:
TYPESHOWN AS:
dial pad buttons...

Selector Console
The Selector Console allows you to call an inside number by
pressing only one or two buttons instead of dialing all the digits.
These buttons are identified and described below.
Group Select Buttons (the first seven buttons located on the
bottom row)
Used for selecting the “hundreds” group of each extension
number.
NOTE: You may want to label the seven Group Select buttons.
(The plastic caps can be pulled off temporarily to insert labels.)
Direct Extension Selection (DXS) Buttons...

Handset Tones
System 25 signals you with tones that are heard through the
handset. The tones and their descriptions are listed below.
DIAL TONE 
IIIIIIIIIIIIIIIII (a continuous steady tone)
You can dial.
CONFIRMATION TONE 
yy yy yy (three short tones)
Your action has been accepted.
RINGBACK TONE IIIIIIIIIIII   IIIIIIIIIIII   (repeating on/off tone)
The number you dialed is ringing.
SPECIAL RINGBACK TONE 
IIIIIIIIIIIIIIIII  II (one long tone and
one short, dull tone)
The person you dialed is busy, and has...

Ringing Tones
System 25 signals you with four distinctive rings. The rings and
their descriptions are listed below.
INSIDE CALL 
IIIIIIIIIIIIIIIIIIII (one long ring)
Your call is from a person inside your company.
OUTSIDE CALL 
IIIIIII  IIIIIII  (two short rings)
Your call is from someone outside your company.
ABBREVIATED ALERT 
Ill (one short burst of ringing)
This can indicate a call on another line; a busy-to-idle reminder;
a manual signal; or that your telephone is in program mode.
PRIORITY RING 
II...

Data Dial Code (DDC)
When your System 25 was installed, Data Dial Codes (DDCs)
were assigned to data terminals. If you have a data terminal
associated with your System 25, you will receive separate
information regarding its use.
Personal Dial Code (PDC)
Personal Dial Codes (PDCs) were assigned to telephones. In
most cases, your PDC is your extension number. If a telephone
is shared by two or more people, each person may have been
assigned their own“floating” extension number (FPDC).
This Guide
This guide...