System 25 Direct Trunk ATTendant Console User Guide

Placing Calls
You can place calls to people inside or outside of your company
with 
SYSTEM ACCESS buttons. You can also place calls to people
outside your company with the 
FACILITY or PERS LINE buttons.
The light next to a 
FACILITY button indicates when all of the
lines in this group are busy.If the light is on, you can activate a
“busy-to-idle” reminder.This reminder lets you know when a
line is available so you can make your call.
NOTE: If you want to activate a busy-to-idle reminder, do not lift
the...

Placing Calls (Continued)
For Someone Else
1 Answer the call.
2 Press 
TRANSFER  .
3 Dial the outside number and announce the call.
4 Hang up.
NOTE: Do not use RELEASE for this procedure.
For Someone Else, then Calling the Person Back
You can also place calls for a person in your company who does
not want to remain on the line until you successfully complete
the call. In this case, you can make the call and then connect
the outside line to the person requesting the call.
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Lift the handset and...

Position Busy
If your System 25 has two Attendant Consoles, you can make
your DTAC temporarily unavailable to most incoming calls by
pressing   
POS BUSY .This places your console in the Position
Busy mode and turns on the light next to your  
POS BUSY
button. While your console is in this mode, the system sends
incoming attendant calls to the other attendant, and any calls to
the attendants’ extension numbers go to their respective console.
NOTE: Only one console can be in the Position Busy mode at
the...

System Alarm
If the light next to the ALARM button flashes, there is a problem
with the System 25. Notify your System Administrator at once.
If you press the flashing  
ALARM button, the light will change
from flashing to steadily lit.A new trouble situation will cause a
steady light to start flashing again. The light will not turn off
until after the trouble has been logged for correction.
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Testing Your Console
You can test the lights and ringer on your DTAC and the lights
on your Selector Console.
On some DTACs, the Test/Program switch has a spring. If so,
you must hold the switch in the“T” position to test the lights
and ringer.The switch will automatically return to the midpoint
when you release it.On the Selector Console, the Test button is
located on the bottom row (far right) with the Group Select
buttons.
NOTE: Notify your System Administrator if any light or ringer
does not...

Standard Multiline Features
Account Code Entry
For bookkeeping purposes, your System Administrator may
assign account codes to use with certain calls. If you are
required to use account codes for outgoing calls, the account
code must be entered before you can place an outgoing call. If
this feature is not mandatory, you may still optionally use the
Account Code Entry feature.
See your System Administrator to verify the types of calls, if
any, for which you must enter an account code.
Account Code Entry -...

Account Code Entry (Continued)
Account Code Entry - Incoming Calls
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After completing your conversation, and before you hang up,
press    
ACCT ENTRY .
NOTE: You will be disconnected from your call when you
press 
ACCT ENTRY   . Therefore, do not press it until you have
finished your conversation.
Dial the account code.
NOTE: If you make a mistake while entering the account
code, press   *   0   , then the correct account code.
q q
Listen for confirmation tone, then hang up.
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Automatic Intercom
You and another person may each have a button labeled
AUTO ICOM that you can use to call each other.
Using AUTO ICOM
1 Press AUTO ICOM.
2 Listen for ringback.
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Call Accountability
You can use your own extension number at any other extension
to place toll calls that should be billed to you.
Billing Calls to Your Extension
1 Listen for dial tone,
2 Dial your extension
3 Listen for dial tone,
NOTE: If you make
sequence.
then press       #         #       .q q
number.
then dial the telephone number.
a mistake, hang up and restart the
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Call Waitingq
Some telephones in your System 25 may have the Call Waiting
feature. When you dial the extension of a person who has this
feature and their line is busy, you will hear a special ringback
tone. This tone indicates that the line is busy, but the person
has been notified of a waiting call. (You can still send a call to
that extension.)
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