System 25 Direct Trunk ATTendant Console User Guide

Callback
If aSystem 25 extension or outside line is busy when you place a
call, you can request a callback. Your call will wait in a line
(called a queue) for the extension or line to become available.
The system will then alert you with a priority ring and complete
the call.
.
For inside calls, use Callback when you hear a busy tone or a
special ringback tone.For outside calls, use Callback only when
you hear fast busy tone.
NOTE: You may hear the callback request queueing tone
automatically y when you...

Coverageq
If your System Administrator has administered this feature, calls
to you can be answered (covered) at specified telephones when
you do not answer the call yourself. Calls unanswered at your
telephone will start ringing at the covering telephone after a
preset number of rings.However, if you are busy on another
line, calls will go to coverage after a preset number of rings
(usually one).
Buttons used for Coverage answering are:
n       COVER-IND Coverage calls for one specific person are sent
to...

Data Calls
Placed from Your Telephone
If your System Administrator has assigned a DATA button to
your telephone, you can use it to place data calls for your
associated data terminal.
Placing a Data Call
1 Turn on your data terminal.
2 Lift the handset on the associated telephone and listen for
dial tone.
3 If your data call is an inside call, go to Step 4.
or
If your data call is an outside call, press DATA .
4 Dial the data number.
5 Listen for a high pitched answer tone.
6 Press 
DATA within 15 seconds...

Direct Group Calling (DGC)
Your System Administrator will advise you if you have been
assigned as a member of a Direct Group Calling (DGC) group.
Calls that go to these groups are distributed among its members
Leaving the Group
Members may temporarily not receive incoming calls by use of
the following Procedures:
1 Listen for
2 Listen fordial tone, then press     *        4   .
q q
confirmation tone and hang up.
Returning to the Group
1 Listen for dial tone, then press   *    6   .q q
2 Listen for...

Direct Station Selection (DSS)
The DSS buttons allow you to make a call without dialing the
digits. The number is stored in the memory system. There are
two kinds of DSS buttons: Fixed and Flexible. The fixed DSS
buttons, 
DSS , consist of extension numbers or access codes
programmed by the System Administrator. Flexible DSS
buttons, 
FLEX DSS  ,allow you to program your own frequently
called extensions and most other System 25 access codes. (You
cannot program Pooled Facility Access codes on a DSS...

Exclusion
This feature prevents others from listening in on a shared line.
While on a call, activating this feature will automatically
disconnect all other inside lines.Therefore, to include selected
inside people on your call, press 
EXCLUSION before adding them
to the call.
Activating Exclusion
1 Answer or place a call.
2 Press 
EXCLUSION.
The light next to this button turns on.
NOTE: 
The Exclusion feature goes off automatically at the
end of your call.
32 

Following
You can have your personal calls sent to another telephone by
using either the Following or the Forwarding feature. To use the
Following feature, at a telephone other than your own, you sign
in your extension number.To cancel the request, you may
either sign out your extension number from that other telephone,
or sign in at your own telephone.
Although Following and Forwarding send your calls to another
phone, the two features differ slightly. Read the information
and procedures for both...

Forwarding
You can have your personal calls sent to another telephone or to
an outside number. Unlike the Following feature, you do not
need to sign in your extension number at the other telephone.
Instead, simply forward your calls to another location while you
are still at your own telephone.
Read the information and procedures for both the Forwarding
and Following features.Then use the feature that best fits your
needs.
NOTE: Your System Administrator may or may not allow your
telephone to forward...

Hands-Free Answering
When you use the Hands-Free Answering feature on any of the
telephones listed below, you can answer inside calls without
lifting your handset.
n All Built-in-Speakerphone (BIS) telephones
n All telephones with a Hands-Free Answer on Intercom
button
n All telephones with a Hands-Free Unit (HFU)
n 5-, 10-, 22-, and 34-Button telephones without an HFU
If your telephone has an attached display, you cannot use the
Hands-Free feature when you are using the Directory or Inspect
feature....

NOTE: If you have only a Speaker button, you can hear the
caller, but the caller cannot hear you until you pick up the
handset.
If you have a Speakerphone and Microphone or a HFAI/MIC
button, you can hear the caller and the caller can hear you
without lifting your handset.
To temporarily keep the caller from hearing you, press
MICROPHONE or HFAI/MIC .  Press this button again to speak.
Ending Calls
1 If you had to use the handset to talk, hang up.
or
If you were able to talk Hands-Free, press...