System 25 Direct Trunk ATTendant Console User Guide

							Callback
If aSystem 25 extension or outside line is busy when you place a
call, you can request a callback. Your call will wait in a line
(called a queue) for the extension or line to become available.
The system will then alert you with a priority ring and complete
the call.
.
For inside calls, use Callback when you hear a busy tone or a
special ringback tone.For outside calls, use Callback only when
you hear fast busy tone.
NOTE: You may hear the callback request queueing tone
automatically y when you place certain calls.
Requesting Callback
1 Before you disconnect from the call, press RECALL .
2 Listen for queueing tone, then hang up.
NOTE: If you do not hear queueing tone, your request has
not been accepted for this call.
Completing Callback
1 When you hear priority ring, lift the handset.
NOTE: If you remained off-hook after requesting Callback,
you will not receive priority ring.
2 Listen for dequeueing tone.
Your call will be completed as dialed.
Canceling Callback
1 Press DROP .
2  Press the button associated with the call.
3  Hang up.
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							Coverageq
If your System Administrator has administered this feature, calls
to you can be answered (covered) at specified telephones when
you do not answer the call yourself. Calls unanswered at your
telephone will start ringing at the covering telephone after a
preset number of rings.However, if you are busy on another
line, calls will go to coverage after a preset number of rings
(usually one).
Buttons used for Coverage answering are:
n       COVER-IND Coverage calls for one specific person are sent
to an Individual Coverage button assigned to the extension.
n COVER-GRPCoverage calls for a group of two or more
extensions come in on a Group Coverage button associated
with the group the extensions are assigned to.
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							Data Calls
Placed from Your Telephone
If your System Administrator has assigned a DATA button to
your telephone, you can use it to place data calls for your
associated data terminal.
Placing a Data Call
1 Turn on your data terminal.
2 Lift the handset on the associated telephone and listen for
dial tone.
3 If your data call is an inside call, go to Step 4.
or
If your data call is an outside call, press DATA .
4 Dial the data number.
5 Listen for a high pitched answer tone.
6 Press 
DATA within 15 seconds of hearing answer tone.
7 Hang up and go to the data terminal.
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							Direct Group Calling (DGC)
Your System Administrator will advise you if you have been
assigned as a member of a Direct Group Calling (DGC) group.
Calls that go to these groups are distributed among its members
Leaving the Group
Members may temporarily not receive incoming calls by use of
the following Procedures:
1 Listen for
2 Listen fordial tone, then press     *        4   .
q q
confirmation tone and hang up.
Returning to the Group
1 Listen for dial tone, then press   *    6   .q q
2 Listen for confirmation tone and hang up.
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							Direct Station Selection (DSS)
The DSS buttons allow you to make a call without dialing the
digits. The number is stored in the memory system. There are
two kinds of DSS buttons: Fixed and Flexible. The fixed DSS
buttons, 
DSS , consist of extension numbers or access codes
programmed by the System Administrator. Flexible DSS
buttons, 
FLEX DSS  ,allow you to program your own frequently
called extensions and most other System 25 access codes. (You
cannot program Pooled Facility Access codes on a DSS button.)
For instructions on how to program information in 
FLEX DSS
buttons, see the section titled “Programming Numbers”.
Placing Calls
When DSS Buttons Are Not Lit
1 Listen for dial tone.
2 Press 
DSS or FLEX DSS   .
When DSS Buttons Are Lit
1 Do not lift the handset.
2 Press 
DSS  or FLEX DSS  .
NOTE: 
Your telephone
hangs up and your call
you lift the handset.will
will
ring once when the other person
be placed automatically when
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							Exclusion
This feature prevents others from listening in on a shared line.
While on a call, activating this feature will automatically
disconnect all other inside lines.Therefore, to include selected
inside people on your call, press 
EXCLUSION before adding them
to the call.
Activating Exclusion
1 Answer or place a call.
2 Press 
EXCLUSION.
The light next to this button turns on.
NOTE: 
The Exclusion feature goes off automatically at the
end of your call.
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							Following
You can have your personal calls sent to another telephone by
using either the Following or the Forwarding feature. To use the
Following feature, at a telephone other than your own, you sign
in your extension number.To cancel the request, you may
either sign out your extension number from that other telephone,
or sign in at your own telephone.
Although Following and Forwarding send your calls to another
phone, the two features differ slightly. Read the information
and procedures for both features and then use the feature that
best fits your need.
Signing In - At Another Phone
1 Listen for
2 Dial your
3 Dial your
4 Listen for confirmation tone, then hang up.dial tone, then press   *   *  .q q
own extension number.
extension number again.
Signing Out - At Another Phone
1 Listen for dial tone, then press   *   * .q q
2 Dial your extension number.
3
Dial    0   .q
4 Listen for confirmation tone, then hang up.
Signing Out All Extensions
This procedure signs out all extension numbers that have been
signed in at this telephone except for the extension normally
assigned to it.
1 Listen for dial tone, then press   *   *   0 .
q q q 
2 Listen for confirmation tone and hang up.
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							Forwarding
You can have your personal calls sent to another telephone or to
an outside number. Unlike the Following feature, you do not
need to sign in your extension number at the other telephone.
Instead, simply forward your calls to another location while you
are still at your own telephone.
Read the information and procedures for both the Forwarding
and Following features.Then use the feature that best fits your
needs.
NOTE: Your System Administrator may or may not allow your
telephone to forward calls to outside telephone numbers. Check
with your System Administrator for any restrictions you may
have concerning this feature.
Forwarding Calls
1 At your own telephone,dial    #     7      0   .q q q
2 Dial the extension number of the other telephone.
or
Dial the outside line access code and the telephone number
of the other phone.
3 Listen for confirmation tone, then hang up.
Canceling Forwarding
1 At your own telephone, press   *   * .q q
2 Dial your
3 Dial your
4 Listen forextension number.
extension number again.
confirmation tone, then hang up.
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							Hands-Free Answering
When you use the Hands-Free Answering feature on any of the
telephones listed below, you can answer inside calls without
lifting your handset.
n All Built-in-Speakerphone (BIS) telephones
n All telephones with a Hands-Free Answer on Intercom
button
n All telephones with a Hands-Free Unit (HFU)
n 5-, 10-, 22-, and 34-Button telephones without an HFU
If your telephone has an attached display, you cannot use the
Hands-Free feature when you are using the Directory or Inspect
feature.
Turning On Hands-Free Answering
1 If your telephone has a HFAI or HFAI/MICbutton, press this
button.
The light next to this button turns on.
2 
Press AUTO ANS.
The light next to this button turns on.
Answering Calls
1 Listen for the beep that announces a call.
2 If you have a 
SPEAKERPHONEand MICROPHONE, or a
bHFAI/MIC button, begin speaking.
or
If you have only a SPEAKER button, lift the handset and
begin speaking.
(Continued)
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							NOTE: If you have only a Speaker button, you can hear the
caller, but the caller cannot hear you until you pick up the
handset.
If you have a Speakerphone and Microphone or a HFAI/MIC
button, you can hear the caller and the caller can hear you
without lifting your handset.
To temporarily keep the caller from hearing you, press
MICROPHONE or HFAI/MIC .  Press this button again to speak.
Ending Calls
1 If you had to use the handset to talk, hang up.
or
If you were able to talk Hands-Free, press SPEAKERPHONE or
SPEAKER  .
2 Press AUTO ANS  .
3 Press your HFAI or HFAI/MICbutton if you have one.
NOTE: Be sure to turn this feature off before leaving your
console unattended, or incoming calls cannot be covered by
other System 25 features, such as Forwarding, Coverage, or
Send All Calls, etc.
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