System 25 Direct Trunk ATTendant Console User Guide

							AT&T System 25
Direct Trunk
Attendant Console.
User Guide 
						

							©1989 AT&T
All Rights Reserved
Printed in USA
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NUMBER 555-540-701.
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Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However, this
information is subject to change. This document will be reissued
periodically to incorporate changes.
Direct Trunk Attendant Console User Guide
Prepared by the
Technical Publications Group 
						

							Contents
1Introduction
7Attendant Features
Attendant Message
Conference Calls
Hold
Incoming Calls
Night Service
Paging
Park
Placing Calls
Position Busy
System AlarmWaiting
Testing Your Console
7
9
10
12
13
14
15
17
19
20
21
23Standard Multiline Features
Account Code Entry
Automatic Intercom
Call Accountability
Call Waiting
Callback
Coverage
Data Calls
Placed from Your Telephone
Direct Group Calling (DGC)
Direct Station Selection 
(DSS)
Exclusion
Following
Forwarding
Hands-Free Answering
Last Number Dialed
Leave Word Calling
Message Waiting
23
25
26
27
28
29
30
31
32
33
34
35
36
38
39
40 
						

							Personal Message Waiting
Pickup
Programming Numbers
Recall
Repertory Dialing (REP DIAL)
Send All Calls
Signaling
Speaker
Speakerphone
Speed Dialing
Transfer
41
42
43
46
47
48
49
50
51
53
54
55Glossary 
						

							Introduction
This guide describes how to use the Direct Trunk Attendant
Console (DTAC). If you have a Switched Loop Attendant
Console (SLAC), you must use the user guide for that console.
Features
You can use most of the features available to other multiline
telephone users.In addition, as the attendant, you have access
to special features that will help you handle calls.
Your AT&T System 25 has two types of features: fixed and
assignable.A fixed feature is one that is provided on all
multiline telephones. (In this guide, fixed features are indicated
at the beginning of the feature description by a box with a
check. )
An assignable feature is not provided automatically on all
phones. It must be “assigned” by your System Administrator.
(In this guide, assigned features are indicated at the beginning of
a feature description by an empty box. )
fixed feature
assignable feature
Check with your System Administrator as to which features have
been assigned to you. (As a reminder, you can place a check in
the box of each assignable feature as you receive it.) 
						

							Attendant Consoles
The DTAC can be used alone or with a Direct Extension Selector
Console (Selector Console).The setup you will use depends on
the size and needs of your company.This guide provides
instructions for using both consoles.
Direct Trunk
Attendant ConsoleDirect Extension
Selector Console
Console ButtonsDirect Trunk Attendant
There are three types of buttons on your DTAC. Each is
represented in a special way in this guide:
TYPESHOWN AS:
dial pad buttons                                             7q
button next to permanent  Hold
label with dark background
button next to changeable  
REP DIAL  
label with light background
Your console has System Access buttons that you can use to
place and receive calls.These buttons, which are labeled with
your extension number, give you access to outside lines and
system features.
NOTE: Unless otherwise noted, you must use a System Access
button for the procedures described in this guide.
2 
						

							Selector Console
The Selector Console allows you to call an inside number by
pressing only one or two buttons instead of dialing all the digits.
These buttons are identified and described below.
Group Select Buttons (the first seven buttons located on the
bottom row)
Used for selecting the “hundreds” group of each extension
number.
NOTE: You may want to label the seven Group Select buttons.
(The plastic caps can be pulled off temporarily to insert labels.)
Direct Extension Selection (DXS) Buttons (located directly
above the Group Select buttons)
Used for selecting specific extension numbers. (The numbering
is fixed from 00 to 99.)
Using the Selector Console
–› If you are placing a call to extension 273:
—Press the 200 Group Select button on the bottom row.
—Press the 73 DXS button.
–› If you are placing a call to extension 4519:
—Press the 4500 Group Select button.
—Press the 19 DXS button.
Line Selection 
Your console should automatically select a line when you lift the
handset to place a call, and automatically select the ringing line
when you lift the handset to answer a call. These options are set
by the System Administrator, and the procedures in this guide
assume that you have both of them. (If you do not have these
options, you must press the appropriate line button at the
beginning of most procedures.)
3 
						

							Handset Tones
System 25 signals you with tones that are heard through the
handset. The tones and their descriptions are listed below.
DIAL TONE 
IIIIIIIIIIIIIIIII (a continuous steady tone)
You can dial.
CONFIRMATION TONE 
yy yy yy (three short tones)
Your action has been accepted.
RINGBACK TONE IIIIIIIIIIII   IIIIIIIIIIII   (repeating on/off tone)
The number you dialed is ringing.
SPECIAL RINGBACK TONE 
IIIIIIIIIIIIIIIII  II (one long tone and
one short, dull tone)
The person you dialed is busy, and has been notified of Call
Waiting.
BUSY TONE IIIII IIIII IIIII  (repeating on/off tone)
The number you dialed is busy.
FAST BUSY TONE 
Ill Ill Ill Ill(fast repeating on/off tone)
The number you dialed was busy, misdialed, or restricted.
CALL WAITING TONE (short tone(s) heard during a call)
III (the waiting call is an inside call)
III III  (the waiting call is an outside call)
You have a call waiting to be answered.
QUEUEING TONE II 
II II II II (five short tones)
Your request for a callback has been confirmed.
DEQUEUEING TONE 
II II II (three short tones)
The extension or outside line that you requested for callback is
now available.
4 
						

							Ringing Tones
System 25 signals you with four distinctive rings. The rings and
their descriptions are listed below.
INSIDE CALL 
IIIIIIIIIIIIIIIIIIII (one long ring)
Your call is from a person inside your company.
OUTSIDE CALL 
IIIIIII  IIIIIII  (two short rings)
Your call is from someone outside your company.
ABBREVIATED ALERT 
Ill (one short burst of ringing)
This can indicate a call on another line; a busy-to-idle reminder;
a manual signal; or that your telephone is in program mode.
PRIORITY RING 
II II IIIIIIIIIIIIIII (two short rings and one long ring)
You are being alerted that your request for Callback can now be
completed; or a call is being set up remotely for your phone via
a data feature known as Third-Party Call Setup.
A steady red light indicates the line you should
use when you lift the handset.
A steady green light indicates the line or feature
in use.
A slow blinking green light indicates an
incoming call.
A fast blinking green light indicates a call on
hold or a queued call. (An intermittent blinking
green light indicates a call held temporarily while
being transferred or conference.)
.
On the Selector Console, a steady red light
indicates that a telephone is in use, or a call is
parked on this extension.
On the Selector Console, a flashing red light
indicates an extension that is calling you, or an
unanswered call is returning to you from that
extension.
5 
						

							Data Dial Code (DDC)
When your System 25 was installed, Data Dial Codes (DDCs)
were assigned to data terminals. If you have a data terminal
associated with your System 25, you will receive separate
information regarding its use.
Personal Dial Code (PDC)
Personal Dial Codes (PDCs) were assigned to telephones. In
most cases, your PDC is your extension number. If a telephone
is shared by two or more people, each person may have been
assigned their own“floating” extension number (FPDC).
This Guide
This guide has two feature sections: Attendant features and
Standard Multiline features. The Attendant section describes the
features you will use as an attendant. The Multiline section
describes the features that are available to you and all other
multiline telephone users.For your convenience, the features
are arranged in alphabetical order.
For Additional Information
See your System Administrator if you have any questions or
would like additional information about your System 25 features.
6