Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

Uniform Call Distribution4-43
Chapter 4 - Call Distribution - ACD/UCD
Ring Timer
Description
The UCD Ring Timer determines how long a call rings into a busy UCD group before being 
presented to the first recorded announcement. The UCD Ring Timer setting is variable from 
000–300 seconds.
Programming Steps
1. Press the RING TIMER flexible button (FLASH 61, Button #1). The following message 
displays:
2. Enter a valid number on the dial pad which corresponds to 000-300 seconds.
3. Press HOLD to save the...

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Chapter 4 - Call Distribution - ACD/UCD
UCD Available/Unavailable
Description
If you are a UCD agent, you may place your station in the Available mode to receive UCD calls, 
or you may place your station in the Unavailable mode to block UCD calls from ringing your 
station.
The UCD Available/Unavailable DSS/BLF flash rate is the rate at which a DSS appearance for a 
station in ACD/UCD Unavailable mode flashes. This flash rate can be programmed to 
29 different options...

Uniform Call Distribution4-45
Chapter 4 - Call Distribution - ACD/UCD
UCD Calls In Queue Display
Operation
From an idle display key telephone:
1. Dial [567] on the dial pad, followed by the UCD Group number (550-557),
-or-
Press preprogrammed flexible button. ON/OFF button LED lights steady.

This idle display prompts a Supervisor that a group is having problems answering 
their calls.

The display tells the agent and their supervisor how many calls are in queue, how 
many agents are available or logged...

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Chapter 4 - Call Distribution - ACD/UCD
Initialize UCD Group Parameters
Description
UCD Group Parameters may be initialized setting all data fields to their original, default 
values.
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 80, Button #11).
2. Press the HOLD button. A confirmation tone sounds.
Table 4-5: UCD Group Defaults
Program 
CodeFlexible
ButtonFeaturesDefault Value
(after initialization)
FLASH 60 UCD GROUPS 550-557
2 Alternate UCD Group...

Uniform Call Distribution4-47
Chapter 4 - Call Distribution - ACD/UCD
Print UCD Group Parameters
Description
The Print UCD Group command dumps the entire database as a permanent record which can 
serve as a hardcopy of the database. The system baud rate must match that of the printer or 
receiving device.
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 85, Button #12). The following message 
displays:
2. To print data for the UCD Group Parameters, press the HOLD button. The following...

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Chapter 4 - Call Distribution - ACD/UCD 

A
ICLID / Caller ID
This specification provides the functional and implementation definition for the
addition of the ICLID feature to the XTS Digital Key Telephone System. 












 
 
 
 
 
 

IntroductionA-3
Appendix A - ICLID / Caller ID
Introduction
Description
Incoming Calling Line IDentification (ICLID), or Caller ID, is a service provided from the 
telephone company. Usually this service provides the number and name (not available in 
some cases) of the calling party for identification prior to answering the call. Calling party 
number and name are delivered in between this first and second ring using FSK (Frequency 
Shift Key) format.
For this feature to operate properly, it must be...

A-4Functional Performance
Appendix A - ICLID / Caller ID
Functional Performance
Description
The key system operation of the ICLID feature is dependent on the feature first being 
activated from the central office so that the numbers of the calling party are delivered over 
the individual tip and ring of the CO lines during the first silent interval between ringing.
The features implemented are:

Display of calling number/name on initial ring-in of a line on the display keysets.

Recording of incoming...