Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

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Chapter 4 - Call Distribution - ACD/UCD
Programming Steps
1. Press the ACD GROUP flexible button (FLASH 80, Button #11). The following message 
displays:
2. Press the HOLD button. A confirmation tone sounds.
Print ACD Group Parameters
Description
The Print ACD Group command dumps the entire database as a permanent record which can 
serve as a hardcopy of the database. The system baud rate must match that of the printer or 
receiving device.
Programming Steps
1. Press the...

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Chapter 4 - Call Distribution - ACD/UCD
Uniform Call Distribution
Description
Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to 
eight station numbers. Each group is assigned a pilot number. When this number is dialed, 
the first available agent in that group is rung. Calls are routed to the station that has been 
on-hook for the longest period of time.
UCD Calls In Queue Status Display
Description
The UCD Calls In Queue Status Display...

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Chapter 4 - Call Distribution - ACD/UCD
4. Press the ALTERNATE GROUP flexible button (FLASH 60, Button #2).
5. Enter another UCD Group number  to designate the Alternate UCD Group.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete an Alternate UCD Group:
1. Press [#].
2. Then press the HOLD button.
Incoming CO Direct Ringing
Description
CO Lines can be programmed to ring directly into a UCD group. When all agents are busy and 
RAN...

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Chapter 4 - Call Distribution - ACD/UCD
No-Answer Recall Timer
Description
If a call routed to a station via UCD is not answered by the UCD Agent/Station before the 
No-Answer Recall Timer expires, the call is returned to UCD Queue with the highest priority. 
In addition, the station that failed to answer the ringing UCD call is placed into an out-of-
service (OOS) state. The UCD No-Answer Timer setting is variable from 000–300 seconds.
Programming Steps
1. Press the...

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Chapter 4 - Call Distribution - ACD/UCD
Conditions
» If your phone is taken out of service three times consecutively, the agent must manually 
put themselves back into an available status. (Refer to “UCD Available/Unavailable” on 
page 4-44.)
Overflow Station Assignment
Description
When an Overflow Station is assigned, callers that remain in queue for a specified amount of 
time are routed to the assigned Overflow Station. The Overflow Station MAY NOT be one of 
the UCD...

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Chapter 4 - Call Distribution - ACD/UCD
Programming Steps
1. Press the OVERFLOW STA FWD flexible button (FLASH 06, Button #6). The following 
message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Overflow Station Forward is disabled.
Operation
To activate Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Press the FWD...

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Chapter 4 - Call Distribution - ACD/UCD
Programming Steps
1. Press the OVERFLOW TIMER flexible button (FLASH 61, Button #3). The following 
message displays:
2. Enter a valid number on the dial pad which corresponds to 000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … UCD Overflow Timer is set for 60 seconds.
Primary Agent Assignments
Description
The Primary Agent Assignment feature allows the stations serving as...

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Primary Recorded Announcement
Description
A Primary Recorded Announcement (RAN) may be assigned to the group. This message is the 
first one presented to the caller.
Programming Steps
1. Press FLASH and dial [60].
2. Enter the UCD Group number (550-557) on the dial pad.
3. Press HOLD.
4. Press the PRIMARY RAN flexible button (FLASH 60, Button #10).
5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove...

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When using the Digital Voice Mail as a RAN Announcer, the following options are available:
Programming Steps
If Recorded Announcement (RAN) devices are installed to operate with UCD, these tables 
must be programmed.
1. Press FLASH and dial [62]. The following message displays:
The top left button in the flexible button field is lit for programming UCD RAN 
Announcement Table #1.
2. To change to another UCD RAN Announcement Table,...

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To program a Table for a CO Line port:
1. Press the TABLE X flexible button (1-8).
2. Dial [1] for CO Port Interface.
3. Dial the desired CO line number, using a 4-digit format, e.g., for CO line 1, enter 0001.
4. Enter message duration (000-300 seconds).
5. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To program a Table for an SLT port:
1. Press the TABLE X flexible button (1-8).
2. Dial [2] for...