Starplus Triad S Product Manual

6-24 Voice Mail O peratio n
Vo i c e Ma i l O p e ra t i o n
Receiving a Voice Mail Message Wait
To re cei ve a m ess age wai t ing ind icat i on t hat a voi ce m ess age i s wa it ing ,
the Voice Mail s ystem must b e prog ram med to provide the indica tion.
Af te r the v oic e mai l sys te m r ec e iv es a voic e me ss age for a st at ion user ,
the vo ice mai l must go off- hook.
1. Dial the Voice Mail Message Wait code [420] on the dial pad.
2. Dial the extension number of the station user who...

7
Digital Attendant
Operations
This chapter contains the following Digital Attendant Operations
inf orma ti on:
†Op erating ins tructions for Atten dant Digita l Key Te le phone use r(s).
†An il lu st rat io n of t he dig it al ke y t el eph one us ed in theTr iad-SSystem.
†A de scription of the teleph one k eys and their functions .
This chap ter is intended for use in conjunction with the Station Operation
chapt er t o p rov ide st e p-b y-st e p i nst ruct i ons f or oper at in g t he
Attend ant(s) D...

Introduction7-3
Introduction
EachTr iad-SS ystem provides the following keys, indica tors and fea tures :
Handset and Speakerarelocatedattheleftsideofthefrontpanel.A
hands et is prov ide d to a llow conf ide ntial conv ersation whe n de sire d.
Lifting the han dse t from its cra dle (going off-h ook) dise ngage s the
st at ion’sbuilt-in speaker.
The speaker is located directly below the center portion of the handset.
The station ma y be ope rate d w ith the hands et on- hook. Whe n this
occurs, audio is...

7-4I ntr o ducti o n
Fixed Featu re Bu tton sfunct ion as fol lows :
†VOLUME BAR lets the user adjust ringer, speakerphone and handset
vol ume.
†H-T -P l et s the us er se l ec t t he IC M Si gnal in g M ode, hand sfr ee t one, or
pr iva cy.
†FLA SH bu t to n te r mina te s a n o u t si de c al l and r es to r es di al t o ne
without ha nging up the ha ndse t. It also tra nsfe rs calls b ehind a PBX
or Centrex within those sys te ms.
†CAMP-ON button lets you alert a busy party that an outside line is on...

Introduction7-5
Outside Callsare announced by a tone signal repeated every 3.2
seconds. The correspon ding outside line ind icator flashes slowly.
Interco m Callscan b e tone ringing or voice a nnounce. If it is voice
announce d, the rece iv ing station re ceive s two b urs ts of tone prio r to the
announce me nt. If it is a tone ringing ca ll, the rece iving station hears a
ton e ring e very 2.4 s econds .
Fi gure 7 -1 : A t tenda nt Di git al Di spl ay T el epho ne 

7-6I ntr o ducti o n
Table 7-1: Digital Attendant Numbering Plan
911 Attendant Alert Clear 608 Keyset Mode 648+[#,✳]
ACD * Ag e n t H elp 57 4 La st N u mbe r R edia l [S P EED ] +[ #]
ACD* Agent Login (Primary Grp) 572+[5UU] LCR or CO Line Grp 1(
if LCR disabled)9
ACD* Agent Logon (S econdar y Grp) 582+[5UU] LCR Queue Cancel 626
ACD* Agent Logout (S econdar y Grp ) 581 Loop Key (Requi res Button) 89
ACD * Ag e n t Lo g o u t (P r ima r y G r p) 57 1 Me ss ag e Wait 62 3
ACD* Cal l Fa ctor 580+[ 5UU]...

Att endan t Unavailable ( Alte rnate Pos it ion) 7-7
Attendant Unavailable (Alternate Position)
The Attendant Unavailable feature lets Attendant stations have a button
that places their station in an Unavailable Mode. When the station is in
the Una vaila ble Mode , the ne xt Attenda nt station re ceives incoming and
dial 0 calls. All other available Attendants receive recalls. This feature is
based on the three programmed Attendant stations.
1. Whenthe(firstprogrammed)Attendantpressesthe
pr e-p rogr amm...

7-8Call Hold
Conditions
†Thi s f eat u r e l e ts t he p ro gr amm ed At te ndan t sta ti o ns re c ei ve
Attenda nt re calls only. No other Atte ndant typ e f unctions are g ive n
to this station when the s tation is in the Attend ant mode .
†If Attendant A (first programmed) is available, incoming calls and
recalls are directed to this station regardless of other Attendant
st at ions st at us.
†The special ring mode can be set so the alternate Attendant does not
re ceive an incoming CO rin g until the...

CO L ines O ff-Net Forw ard - I ncom ing ( via Spe ed Dial) 7-9
Retrieving a Parked Call
1. Lift hands et or pres s ON/OFF button.
2. Pres s the [# ] button.
3 . Di al par ki ng locat i on (4 30 t o 4 3 7) wher e the cal l was pa rke d.
CO L ines Off -Ne t Forward - Incoming (via Speed D ial)
The C O L ine s O ff- Ne t Forw ard fe at ure l et s t he fi rs t At t end ant s t at ion
for war d i ncomin g CO cal l s t o a n off- net l ocat ion .
In a s pe ed dia l bin, store the numb er of the off -ne t...