Starplus Triad S Product Manual

6-4I ntr o ducti o n
2701 Type 2702 Type w/ Message Wait in g Lamp on Top
27 03 Type wi th Messag e Wait in g Lamp 2 704 Type wi th Fl ash K ey
Figure 6-1: 2700 Series SLT Telephones 

Introduction6-5
* Features available with optional software
Tabl e 6 -1 : S LT N u m ber in g P l an
Account Code E nter 627 Me ss age Wait 623
ACD * Ag e n t H elp 5 74 Me ss ag e Wait R e t ur n 66 3
ACD* Age nt Login (Prima ry Grp) 5 72 +[ 5UU] Nam e in Dis play Programm ing 69 0
ACD* Age nt Login (S econda ry Grp) 5 82 +[ 5UU] Pa ge - All C all ( Int and Ex t) 70 0
ACD* Age nt Logout (Prima ry Grp) 5 71 Pa ge - Ex ternal A ll Call ( A ll Zone s) 76 +[ 0 ]
ACD* Agent Logout (S econdar y Grp ) 581 Pa...

6-6 A ccoun t Codes
Account Codes
SLT stations ca n enter an a ccount code to id entif y the call or calling
st at ion.
En teri n g Accoun t Code (b efore a cal l)
1. Lift the handset.
2 . Di al [6 27 ] on th e d ial p ad.
3. Dial the acco unt code.
If th e a ccount code contain s fe wer than 12 digits, d ia l [
✳]toreturnto
intercom dial tone.
4. Dial [9] or CO Access code and the desired number.
En teri n g Accoun t Code (d uri ng a ca ll )
1 . Pr es s t he hooks wit c h mom ent ar il y. Your c al l is...

Auto ma ti c C al l D is tr i but i on (AC D ) 6- 7
Pri ma ry G ro up
†Di al LOGI N C ODE[ 572]on the dia l pad, followed by AC D Group
Numbe r (5 XX) des ir ed.
Enter unique AGENT ID code (0000–9999). A confirmation tone is
hea rd and the ag ent is logge d onto the AC D g roup.
†Di al LOGO UT COD E[ 571]on the dial pad to logout of the primary
grou p.
Whe n an age nt logs i n or out of an A CD Gr oup, a n A CD logi n/logo ut
eve nt is s ent t o t he SM DR p or t, if ac t ive .
Second ary Group
†Di al LO...

6-8 Automatic Call Distribution (ACD)
ACD A g en t H EL P
The ACD Agent HELP feature provides a means for an ACD agent to signal
the i r a ssi gne d s uper vi sor for a ssi st ance .
While on a call-in-progress, the agent:
Af te r hook-f la shi ng, d ial s the HE LP code [574] on the dia l pad. Th e a gent
must hook -fl ash aga in to re tur n t o t he ir cal l aft er t he code is di al ed. I f no
supe r vis or is lo gged in, t he age nt re c ei ve s one -bu rst of e rr or tone .
Conditions
†Up t o f ive...

Auto ma ti c L i ne Acces s 6- 9
Automatic Line Access
SLT s m ay h ave t hei r st at ion pro gra mmed t o ac c e ss a pa rt i cu lar C O Line ,
such as a private line or a line from a Group of C O lines , upon going off -
hook. Thi s i s use ful in Ce ntr ex or PBX a ppl icat i ons w hen st ati on user s
have de di cat ed or indi vi dual l in es. O uts ide l ine di al t one is r ece ive d jus t
by going off- hook, wit hout di al ing ac c es s c od es.
Ca l l B ac k
Whe n you call a st at ion and re cei...

6-10 Ca ll Fo rwa rd
Ca l l For w ar d
Forwarding Calls to Another St ation
1. Lift hands et.
2 . Di al [6 40 ] on th e d ial p ad.
3. Dial th e a ppropriate forwarding condition code:
[6] = All Ca lls
[7] = Call Forward No An swer
[8] = Call Forward Bus y
[9] = Call Forward Bus y/No Answe r
[
✳]= Call ForwardOff-Net (viaspeeddial)
4. Dial the extension number or speed bin number where calls are to be
forwarded. A confirmation tone is heard.
5 . Repl ace hand se t.
Removing Call Forwarding
1. Lift...

Ca ll F o r wa rd 6 - 1 1
4. Dial th e a ppropriate forwarding condition code.
[6] = All Ca lls [8] = Busy
[7] = No Ans wer [9] = Busy/No An swer
5. Dial the three-digit destination number where calls are to be
f or ward ed. St at ion, Voice Mai l, AC D/UCD, or Hunt Gr oups.)
6 . Repl ace hand se t or p re ss ON /O FF but ton .
Remov ing Follow-Me Call Forw arding
1. Lift the handset or press ON/OFF button.
2. Dial the Follow-Me Forward code [642] on the dial pad.
3 . Di al th e s ta ti o n nu m ber o f...

6-12 Cal l ing St at io n To ne Mo de O ptio n
5 . R edi al t he sam e s ta ti o n nu m ber. A c o nfi rm ati o n t o ne so u n ds; fiv e
seconds later a dial tone is received.
Conditions
†If a Cal l For ward mode i s cur r ent ly act iv e a t the s tat i on whe re
for war di ng i s d esi re d, t he ne w for wa rd become s act ive an d cance ls
the p reviou s forwa rd.
†Both internal and external calls to the affected station forward to the
des ig nate d l ocat ion .
†Cal l for war di ng mus t be al lowe...

Ca ll Park - Pe rs onal 6 -13
Ca l l P ar k - P er s on a l
While Co nnected to Firs t Call:
1. Pres s the hooks witch mom entarily. Inte rcom dial tone is heard.
2. Dial [438] on the dial pad (call is placed in personal park).
3. Dial desired number for second call.
4. Pres s the hooks witch mom entarily. Inte rcom dial tone is heard.
5 . Di al [4 38 ] on th e d ial p ad ( fir st cal l is r et ur ned and second cal l is
placed in Personal Park).
Call Park (by Station Number)
While connected to an...