Starplus Triad S Product Manual

5-50 F le xibl e B utt on As signme nt
Ta ble 5-3 : Digi t al St ati o n - Fl ex But to n Program mi ng Co de s
* Features available with optional software†IDX = I ndex numbers refere nce Mai lbox numbers
(Co nta ct System Ad minist rat or for specif ic Ind ex /M ailb ox num ber s.)
A ccount Code Ente r 6 27 ICLID Dis play ( Unans we red Ca lls) 6 35
A CD* A gent He lp 574 Intercom Button(s) 645
ACD* Agent Login (Primar y Grp) 572+[5UU] Last Number Redial [SPEED]+[#]
ACD* Agent Login (Secondary Grp)...

Fo r w a r d Ov e rr i d e 5 - 51
Forward Override
The Forward Override feature lets a user reach a busy station that is busy
for war d, no ans wer for war d or a ll cal l for war ded . T his al lows t he cal li ng
st at ion to call a for war de d st at i on, O HVO , E xecut iv e Ove r ri de, Moni tor ,
Message Wait, Camp On, or Call Back at that station rather than
forwarding to the busy destinatio n.
Di al [5 # X XX] on t he dia l pad wher e XXX i s t he des ir e d st at i on ex te nsi on.
Group...

5-52 Headse t Mo de
†Whe n pla cing the hands et on-ho ok to fu ll spe ake rp hone op eration, it
is norm al t o he ar a sque al c ause d by a udio f ee dbac k. To e li mi nat e t his
nois e, pre ss MUTE prior to initiating sp eak erphone ope ra tion.
†Must be enabled in Station Programming.
Hea d set Mo de
Ac t iv ati n g Hea dse t Mo de
Di al [6 34 ] on th e d ial p ad,
-or -
P re ss pr e-p rogr am med HEA DS ET M OD E b utt on. LED li ght s st ead y.
Dea cti vat in g H eads et Mode
Di al [6 34 ] on th...

Ho t Ke y p a d5-53
Hot K ey pa d
The Hot Keypad feature enables a station user to activate the telephone
by dialing digits or pressing telephone buttons without going off hook.
ICLID Answered Call Management Table
An Answered Call Management Table with 100 entry capacity is
mai ntaine d in the sy stem. The cal l ing numbe r/na me infor ma ti on
pe rtaining to any answ ered call is pla ced in this ta ble a t the time the
sys te m de t er min es the cal l was ans wer ed . T his t abl e may be acces se d...

5-54 I CL I D Unan sw ere d Ca ll Manag ement Table
ICLID Unanswered Call Management Table
An Unans were d Ca ll Mana gem ent T able with 100 e ntry capa city for the
Tri ad- SS yst em is ma int ai ned in t he s yst em . T he c all i ng numb er / name
information pertaining to any unanswered call is placed in this table at
thetimethesystemdeterminesthecallwasabandoned.Thistablemay
be acces se d from any use r s ta tion disp lay phone so the unans were d calls
may be re viewe d a nd ha ndled by the end...

Incoming CO Call Tran sfer 5 -55
For Ne xt I te m i n thi s E ntr y:
1. Pres s the MUTE button to toggle to the nex t item.
2. Pres s the ON/OF F button to e xit the re view function.
For Ne xt T a bl e E ntry :
Press the HOLD button .
For Pr ev io us T a ble E ntr y:
Pre ss the T RAN S b utton.
Incoming CO Call Trans fer
This feature lets station users transfer a call that is currently ringing at
the i r s ta ti o n w it ho u t ans wer ing i t. Thi s fea tu r e is u nav ai lab le t o Si ngl e
Line T...

5-56 Int erco m But to ns
Conditions
†Cal ls may be for wa rde d t o a ny ava il abl e st at ion, AC D/UCD gr oup,
Hunt Gr oup or VM Group.
†Destination station must have a direct appearance for that CO Line or
LOOP button, and not in DN D, or e rror tone is p re se nte d to the
originator and the call remains ringing at their station.
†Attendant stations do not send ID digits.
†AC D a gents are not a llowed to trans fer ACD calls using this f eature.
Intercom Buttons
The Intercom Button feature enables...

Intercom Buttons 5-57
3. The called station then presses the flashing interco m button to
answer the incoming intercom call. Once the call is answered, the
following message displays o n the called station LCD:
St a X XX ca n be a pro gram med st at ion name .
By defau lt, no intercom buttons are assigned to key stations.
Conditions
†If calls are ringing on intercom b uttons and a Ha ndsf re e ca ll is
re ceived, the H ands fre e call is allowed and the ca lls ringing continue
with m ute d rin ging.
†M u...

5-58 Int erco m But to ns
In t erc om Ca ll in g
Pl aci n g an I nt ercom Cal l
1. Pres s the DSS button of the p arty to be calle d (if progra mme d at your
phone ),
-or -
Di al th e e xt ens ion numbe r.
(You he ar ringing if the calle d s ta tion is in the T ans wering mode ; or
three b urs ts of tone if called station is in the H or P pos ition. )
2. Lift hands et or use the s pea ke rph one a fte r the thre e tone bursts sto p.
3. Hang up to e nd the call.
An sw ering a n In tercom Ca ll
In the T mo...

Key s et M od e 5 - 59
In t erc om Tra ns fe r
Using Intercom Transfer without DSS Buttons
1. Receiveormakeanintercomcall.
2. Pres s the TRANS button. Intercom dial tone is hea rd.
3 . Di al th e s ta ti o n.
4. When the second station answers, you are in a supervised transfer
mode (first station is staged for transfer).
5. Hang up ( stations 1 and 2 are conne cted).
Using Intercom Transfer with DSS Buttons
1. ReceiveormakeanintercomcallusingaDSSbutton.
2. Pres s the TRANS button. Intercom dial tone is...