Starplus Triad S Product Manual

5-20 Auto mat ic Cal l Dis tributio n (ACD )
5 . Repl ace hand se t or p re ss ON /O FF but ton .
Removing Call Forwarding
1. Lift hands et or pres s ON/OFF button.
2. Pres s the FWD button. A conf irmation tone is he ard and the FWD LED
i s ext i nguis hed.
Supervisor Login/Logout
The S upervisor Login/Logout f eature p rov ides a means for a superv is or
to log into o ne of the AC D groups and monito r ca lls.
†To l o g i n , d i a l L O G I N C O D E[ 576]on the dial pad, followed by the
des ir ed AC...

Auto ma ti c C al l D is tr i but i on (AC D ) 5 - 21
†A supervisor logging in is first placed in Wrap-Up mode before
receiving an ACD call.
†If a supe r vi sor at te mpt s to l og int o an AC D g roup as an a gent a nd
that group already has 32 members, the supervisor receives error
to ne .
†TheTr iad-SDigital Sys tem d oes not verify the sup ervisor’sID codes,
oth er t han r eq uir in g t hat four di gi ts ar e ent er ed.
†Fle x b utton mu st have 575+ 5XX pr ogra mme d onto i t.
Su per vis or Mon ito...

5-22 Auto mat ic Cal l Dis tributio n (ACD )
Conditions
†Supervisors a re granted the Barge-In option if they log in at a station
with the ACD Supervisor Barge- In ena bled in s ta tion p rogramming.
†Supervisors ca n only Barge-In on ca lls of ACD g roup( s) m embers into
which they are logged.
Supervis or Q ue ue Status Di spl ay
The S upervisor Queue S tatus featu re provides a mea ns f or an ACD
supervisor to view the status of their ACD grou p. This idle display and
prompts a Supervisor when a group...

Backg r oun d Musi c ( Opt i o nal ) 5 - 23
Conditions
†To re c ei ve the S upe rv is o r’s Queue Status d is play, the s tation mus t be
loggedinasaSupervisoranddialtheflexcodefortheappropriate
grou p.
†AC D S upe rv is o rs re c ei ve t he Q ue ue S ta tus di spl ay in re al t ime .
†The Qu eue St at us di sp lay is only gi ven w hen t he AC D gr oup m embe r
or Supervisors station is not receiving a higher priority display, such
as HELP or Out -O f- Se rv ice, or ot her ap pl icab le off- hook e ve...

5-24Ca ll Ba c k
Conditions
†Whe n you p ick up the hand set or p re ss the ON/OF F b utton, music is
di sc o nti nu e d au to ma ti c al ly.
†Once t he hea dse t is ena bl ed, BGM is di scont inue d.
Ca l l B ac k
If you dia l a telep hone tha t is bus y and want to a ctivate Ca ll Back:
1. Pres s the CALL BAC K button.
2. Hang up.
3. When the busy station hangs up, you are signaled.
4 . An swer t he c al l; st at ion you c al l ed is th en sig nal ed. (If your st at ion is
b usy when si gnal ed, an a...

Ca ll C o v e r a g e 5 - 2 5
2. The Cove ra ge station the n pres se s the ir flas hing COV ERAG E f le xible
button,
-or -
Pres se s the ON /OFF button,
-or -
Lifts the hands et if PLA is enab le d.
The flash rate is the same as the incoming CO line ringing rate. The
call is answered and ceases to ring at any other stations that may
have t he same cove rag e a ppe ar ance. The fol lowi ng mes sage i s
di spl ayed aft e r t he cal l is ans wer ed:
By defau lt, no call covera ge buttons are ass igned....

5-26 Ca ll Fo rwa rd
Ca l l For w ar d
All Calls
Forwarding All Calls
1. Lift hands et or pres s ON/OFF button.
2. Press the FWD button or dial [640].
3. Dial the All Calls code [6].
4. Press DSS button of desired station,
-or -
Dial th e d esired extens ion numbe r whe re to forward ca lls, including
AC D or UC D, Voice Mail, Hunt Group pilot numb ers a nd S peed Dia l
bins f or off-ne t forwarding.
5 . Repl ace hand se t or p re ss ON /O FF but ton .
Conditions
†Call Forward rema ins en gage d until m...

Ca ll F o r wa rd 5 - 2 7
†If a CO Line rings into a station with both Station and Preset Call
Forwarding, Station Call Forwarding takes precedence. Once the
Station Forward determines the station to be ru ng as per above,
pr ese t Cal l For war d ma y t hen app ly at th e ne w s ta ti on.
†An unlimite d n umbe r o f stations ca n be se t up in a S tation Ca ll
For war d chai n. Howeve r, a st at ion cannot f orw ard to a s ta ti on t hat i s
al re ady a me mbe r of t he ir chai n.
†If t he las t numbe r...

5-28 Ca ll Fo rwa rd
Bu sy / No An sw er
Forwarding All Calls
1. Lift the handset or press ON/OFF button.
2. Press the FWD button or dial [640].
3 . Di al th e C al l Fo rwa rd Busy/No Ans wer code [9 ] on th e d ial p ad.
4. Dial th e d estination numbe r to forward calls. A conf irmation to ne is
he ard.
5 . Repl ace hand se t.
Removing Call Forwarding
1. Lift the handset or press ON/OFF button.
2. Pres s the FWD button. A conf irmation tone is he ard and the FWD LED
i s ext i nguis hed.
Conditions...

Ca ll F o r wa rd 5 - 2 9
Act iv ating Follow-Me Call Forwarding
1. Lift the handset or press ON/OFF button.
2. Dial the Follow-Me Forward code [642] on the dial pad.
3 . Di al th e s ta ti o n nu m ber o f t he s ta ti o n f ro m whic h fo r war din g i s
desired.
4. Dial th e a ppropriate forwarding condition code.
[6] = All Ca lls [8] = Busy
[7] = No Ans wer [9] = Busy/No An swer
5. Dial the three-digit destination number where calls are to be
f or ward ed. St at ion, Voice Mai l, AC D/UCD, or Hunt Gr...