Starplus Triad S Product Manual

2-72 To l l Rest rictio n ( Tabl e D rive n)
To l l R e s t r i c t i o n ( Ta b l e D r i v e n )
The sy st em pro vid es a f le xib le me ans of p rovi di ng t ol l r e st ri c ti on t o
internal stations of theTr iad-SS yst e m. E ac h s ta ti o n i s ass igne d a Cl as s o f
Serv ice for da y mode op eration and one f or nigh t mode operation thes e
st at ion CO S’work in conjunction with a CO line Clas s of Serv ice to allow
for cus to mized toll res triction. Tw o Allow a nd Deny tables alon g with...

Uniform Ca ll Distribution (UCD) 2 -73
Age nt Q ue ue St a tu s Di spl a y
The Agent Queueing Status allows UCD agents to view stations of a UCD
gro up on the ir d isp la y. T he di spl ay s hows how ma ny c a ll s a re i n que ue,
how ma ny ag ent s a re av ail ab le , an d t he l en gth of t im e t he olde st cal l has
be en i n q ueue .
There a re two method s of viewing UCD group Ca ll Queue S ta tus .
1. In- se rvice UC D a gents and the as signed overf low station s ee s the
quantity of calls in...

2-74 Uniform Call Dis tribution (UCD)
Incomi ng CO Di rect Ri ngi ng
CO Li nes can be prog ram med to ri ng d ir ect ly in to a UC D gr oup. Whe n al l
agents are busy and RAN is enabled, the system answers the caller and
prese nt the 1s t RAN announce men t automatically.
No -An s wer Re ca ll Ti m er
If a call routed to a station via UCD is not answered by the UCD
Ag ent / St at ion bef ore t he No-A nsw er R ec a ll t ime r exp ir es , t he c al l is
retu rned to UCD Queue with the highest priority....

Univers al Day/Night Ans we r (UDA/UNA) 2 -75
Recorded Announce me nts (RAN)
Recorded announ ce me nt dev ice s can be ass ign ed to p rov ide up to eight
differe nt mes sage s, if all stations in a UCD group are bus y. T he eight
mes sag es ar e a vai la bl e t o a ll e igh t U CD group s i n d iff er ent
configura tions. A RAN table can b e the ans wer p ort for una nswe re d
inc om ing c all s to a UC D g roup , whi le a nothe r t abl e c a n pr ovi de t he
se condar y me ss age . E ach RA N d evi ce...

2-76 Voice Mail Gro ups ( VM )
Disconnect Signal
To avoid Voice Mail ports from being unavailable as a result of CO line
callers abandoning the call or not exiting the VM system properly, a
disconne ct s ign al is provided to notif y the VM sys te m that a CO or
inte rcom ca ller hung up or ab andone d the call. Sile nce is prov ide d to the
VM por t foll owe d by busy tone t o ai d t he VM sys te m t o r ecogni ze t hat an
int e rc om c all er ha s a band oned the c a ll .
In -B a n d Si g na li n g In...

Volume Cont rol B ar 2 -77
If a button w as not pr ogr amme d, a v oice mai l me ss age w aiti ng ind icati on
displays on the MSG WAIT button as a normal message waiting signal.
To n e M o d e C a l l i n g O p t i o n
Voice Mails Systems and/or Automated Attendants can utilize the Calling
Station Tone Mode option. This is useful when using supervised transfer
or c a ll sc r ee ning op ti ons on v oic e mai l or aut o At t end ant (s) r equi r ing r i ng
back tone f or p rop er cal l handl i ng.
Tr an s...

2-78 Vo lum e Co ntro l Bar 

3
Single Line Telephone
Features
The Single Line Telephone features ofST A RPLU STriad-Sare listed
and described in alphabetic al order. An abbreviated feature index is
provided in the following table. 

SLT Features Index 3-3
SLT Features Index
Si ngl e L ine T el ephon es (SLT s) have a cce ss t o most s yst em and st at ion
features listed in the previous section; however, the features listed below
ar e com mon t o C O L ine /Si ngle Li ne I nte rf ace Boar d (C SI B) and ar e
required in theTr iad-SSystemforproperSLToperation.
Tabl e 3 -1 : S LT Feat ures/ So ft wa re Pa ck ages
Feat ureSt d
PkgACD
PkgAdditional
Equ i pme nt
A
ACCOUNT CODESN
ACCOUNT CODES/TRAVELING COS (VERIFIED)N
AU TOMATIC LIN...