Starplus Triad S Product Manual

5-90 Uniform Call Dis tribution (UCD)
Uniform Call Distribution (UCD)
Ei ght Uni for m Ca ll Di st r ibu ti on (UC D) group s ca n be pr ogr amme d, each
conta ining up to e ight 3-d igit station numbe rs. E ach group is as signed a
pi lot numb er . Whe n t his numb er is di ale d, the fi rs t avai l abl e a gent i n t hat
gro up is rung. Calls are routed to the statio n that has been on-hook for
the longest period of time.
UCD Calls In Q ueue Dis play
From an idle display key telephone:
1 . Di al [5 67...

Uniform Ca ll Distribution (UCD) 5 -91
UCD Overflow Station - Forwarding Assignments
The UCD Overflow Station Forwarding feature enables UCD calls
re aching a n Overflow S ta tion to be f orwa rde d.
1. Lift the handset or press ON/OFF button.
2. Press the FWD button or dial [640].
3 . Di al th e d esi r ed cod e:
[6] = All Ca lls
[7] = No Ans wer Ca lls
[8] = Busy Calls
[9 ] = Busy and No A nswe r Cal ls
4. Dial th e d estination number where to forward calls (S ta tion, Voice
M a il , UC D g roups , or...

5-92 Univers al D ay/N ight Ans wer (UD A/ UNA )
Universal Day/Night Answer (UDA/UNA)
Incom ing CO line s ca n be programme d f or Univ ersal D ay Ans wer (UD A)
or Univ ersa l N ight Ans wer (UN A). UDA/UNA a ssigne d C O lines can a ls o
signal over th e external pa ge port(s ). If E xternal Da y programming is
ena ble d a nd t he sy ste m i s in the d ay mo d e, th e a ssi gne d e xte r nal pag e
port(s ) pre sent a ringing signal. UD A/UNA is es ta blishe d on a per C O line
bas is in adm in prog ram...

Vo i c e M a i l G r o u p s ( V M ) 5 - 9 3
Vo i c e Ma i l Gro u ps ( V M )
Forwarding Callers to Your Mailbox
Int e rc o m and Tr ansf er re d C O ca ll er s may be ro ut e d di re c t ly to yo ur mai l
box b y forwarding y our phone to a v oice ma il group. Callers a re then
greeted by your personal voice mail greeting, if available. (Refer to Call
Forward - Voice Mail Operation.)
Retrieving Voice Messages
If your Mess age Waiting b utton or programmed Voice Ma il Gro up button
is flashing, you may...

5-94 Voice Mail Gro ups ( VM )
3. Dial the desired party’s V MID (Mail Box location) a nd go on -hook. The
s ystem make s the conne ction to a n ava ilable Voice Mail p ort and
sends the Leave Mail Prefix (if any) plus the digits dialed as the VMID
nu mber, then the Le ave Mail S uffix d igits (if a ny). The sys te m then
cuts through the transferred caller.
-or -
1. The initiating system presses the Voice Mail button.
2 . Pr es s D SS bu t to n to tr ans fer d esi r ed par t y’sVoice Mail ID....

Volume Cont rol B ar (DK T ) 5 -95
Vo l u m e C o n tr o l B ar (D K T )
The re is a volume control b ar below the ke ypad to control the ringing,
hands et, and s pe ake rphon e v olum es.
Di spl ay Me ssa ges
While us ing the se function/f eatures , D igita l Key Te le phone s d isp la y the
following messages:
Listening to Background Music...
Using the speake rphone on a I ntercom call...
Using the handset on a Inte rcom call...
Using the speake rphone on a CO call...
Using the handset on a CO call......

5-96Zap Tone
Receiving a page announcement...
Rec ei v in g a n i nc o m in g t on e r i n gi n g In t erc o m or CO c a ll . . .
Za p To ne
The Za p T one fea ture ena ble s AC D a gents in the he ads et mod e, to have
ACD calls connected to them automatically. The feature removes the
requirement for the agent to press the ON/OFF button to answer ACD
calls.
AC D ca lls are conne cte d w hen the ag ent is logge d into any group a nd is
ava ilable. (A flex b utton m ust be progra mmed for this button to...

6
Single Line Telephone
Operation
T hi s c ha p t e r o f t he m an u al co nt a i ns t h e f o ll o w in g t y p e s of
information on Single Line Telephones (SLTs):
†Illustrations of the 2700 SLT models.
†SLT Numbering Plan listing the available features and their codes.
†Step-by-step instructions for using the SLTs in the system.
†Operating instructions for single line users.
Literature similar to the operating instruc tions was prepared for customer
us e in t he fo r m o f aS i ngl e Li ne Te l eph...

Introduction6-3
Introduction
Fe ature s p erta ining to the Single Lin e T elep hones are listed and
des c ri be d i n al pha bet i c al ord er . T he foll owi ng i ll ust r at ions show th e
var io us S LT mode ls ava il abl e:
270 5 Model
Figure 6-1: 2700 Series SLT Telephones