Sharp Ux465 Fax Machine Operation Manual

109
11. Trouble-
shooting
11.  Troubleshooting
Problems and Solutions
If you have any problems with your fax, first refer to the following troubleshooting 
guide. If you cannot solve the problem, call Sharps Customer Assistance Center at 
1-800-BE SHARP.
Line error
Problem Solution
LINE ERROR appears in 
the display.Try the transaction again. If the error persists, check the 
following:
 Check the connection. The cord from the TEL. LINE 
jack to the wall jack should be no longer than six feet.
 Make...

Problems and Solutions
110
Dialing and transmission problems
Problem Solution
No dial tone when you pick 
up the handset or press the 
SPEAKER key. Make sure the handset cord is connected to the 
correct jack. See 
Connecting the handset on page 10.
Dialing is not possible.  Make sure the power cord is properly plugged into a 
power outlet.
 Make sure that the telephone line is properly 
connected to both the TEL. LINE jack and the wall 
jack.
 Make sure that the fax machine is set to the correct...

Problems and Solutions
111
11. Trouble-
shooting
Reception and copying problems
Problem Solution
The fax machine doesnt 
receive documents 
automatically. Make sure that the reception mode is set to FAX. If 
you subscribe to a distinctive ring service, make sure 
that the Distinctive Ring function is set to the correct 
ring pattern. If you do not subscribe to a distinctive 
ring service, make sure that Distinctive Ring is set to 
OFF SETTING. (See 
Distinctive Ring on page 87.)
The power is on, but no...

Problems and Solutions
112
A received document or 
copy prints out in strips. Make sure the operation panel and the printer 
compartment cover under the operation panel are 
completely closed (press down on both sides of each). 
(To close the printer compar tment cover, grasp the 
top of the operation panel and pull to open it, and then 
press down on both sides of the printer compartment 
cover.) 
The quality of copies is 
poor and/or black spots 
appear. Any dirt or material on the scanning glass...

Problems and Solutions
113
11. Trouble-
shooting
General problems
Problem Solution
Information cannot be 
programmed in the fax. Make sure the fax is plugged in and the imaging film 
and paper have been loaded. (Programming is not 
possible if the imaging film and printing paper have 
not been loaded.) See 
Loading the Imaging Film and 
Loading Printing Paper in Chapter 1.
Nothing appears in the 
display. Make sure the power cord is properly plugged into a 
power outlet.
 Connect another electrical...

Messages and Signals
114
Messages and Signals
Display messages
Note: If you have turned on the Caller ID function, see Caller ID in Chapter 8 for 
display messages related to Caller ID.
CHECK PAPER SIZE The paper size setting is incorrect. Change the paper 
size setting as explained on page 18.
COVER  OPEN The print compar tment cover (under the operation panel) 
is open. Open the operation panel (grasp the top and 
pull toward you), and then press down firmly on both 
sides of the print compartment...

Messages and Signals
115
11. Trouble-
shooting
MEMORY IS FULL The memory is full. This may occur during fax reception 
if too much data is received before the pages can be 
printed out. If faxes have been received to memory 
because printing is not possible (an additional message 
will indicate the problem), resolve the problem so that 
printing can continue (see 
Substitute Reception to 
Memory on page 78). If you are attempting to transmit 
from memory, see If the memory becomes full on page 
96....

Messages and Signals
116
RECALLING This appears if you attempt to send a fax by automatic 
dialing and the line is busy or the receiving fax machine 
does not answer. Your fax machine will automatically 
reattempt the call. (See page 69.)
SEARCH DIAL The HOLD/SEARCH key has been pressed. Press # or 
* to search for an automatic dialing number, or press 
the STOP key to return to the date and time display. 
(See 
Searching for an auto-dial number on page 67.)
SET PAPER & 
PRESS START KEY
(alternating...

Clearing Paper Jams
117
11. Trouble-
shooting
Clearing Paper Jams
2Remove the document.
Clearing a jammed document
If the original document doesn’t feed 
properly during transmission or 
copying, or DOCUMENT JAMMED 
appears in the display, first try 
pressing the START/MEMORY key. If 
the document doesnt feed out, open 
the operation panel and remove it.
Important:
Do not try to remove a document 
without opening the operation panel. 
This may damage the feeder 
mechanism.
1Open the operation panel by...

Clearing Paper Jams
118
3Gently pull the jammed paper out of 
the machine, making sure no torn 
pieces of paper remain in the print 
compartment or rollers.
2Open the operation panel (grasp 
the finger hold and pull up), and 
then pull the release on the right 
side of the machine forward to 
open the print compartment cover.4Close the print compar tment cover 
(press down on both sides to make 
sure it clicks into place), and then 
close the operation panel.