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Sharp Ux465 Fax Machine Operation Manual

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    							109
    11. Trouble-
    shooting
    11.  Troubleshooting
    Problems and Solutions
    If you have any problems with your fax, first refer to the following troubleshooting 
    guide. If you cannot solve the problem, call Sharps Customer Assistance Center at 
    1-800-BE SHARP.
    Line error
    Problem Solution
    LINE ERROR appears in 
    the display.Try the transaction again. If the error persists, check the 
    following:
     Check the connection. The cord from the TEL. LINE 
    jack to the wall jack should be no longer than six feet.
     Make sure there are no modem devices sharing the 
    same telephone line.
     Check with the other party to make sure their fax 
    machine is functioning properly.
     Have your telephone line checked for line noise.
     Try connecting the fax machine to a different 
    telephone line.
     If the problem still occurs, your fax machine may need 
    service. 
    						
    							Problems and Solutions
    110
    Dialing and transmission problems
    Problem Solution
    No dial tone when you pick 
    up the handset or press the 
    SPEAKER key. Make sure the handset cord is connected to the 
    correct jack. See 
    Connecting the handset on page 10.
    Dialing is not possible.  Make sure the power cord is properly plugged into a 
    power outlet.
     Make sure that the telephone line is properly 
    connected to both the TEL. LINE jack and the wall 
    jack.
     Make sure that the fax machine is set to the correct 
    dialing mode for your telephone line. See 
    Connecting 
    the telephone line cord on page 11.
    The power is on, but no 
    transmission takes place. Make sure that the receiving machine has paper.
     Make sure that the telephone line cord is plugged into 
    the TEL. LINE jack, and not the TEL. SET jack.
     If the receiving machine is in manual mode with no 
    attendant, reception will not be possible.
     Check the display for error messages.
     Pick up the handset and check for a dial tone.
    Nothing is printed at the 
    receiving end. Make sure that the document for transmission is 
    placed face down in the feeder.
    A distor ted image is 
    received at the other end. Noise on the telephone line may cause distortion. Try 
    sending the document again.
     Make a copy of the document on your fax machine. If 
    the copy is also distorted, your fax machine may need 
    service. 
    						
    							Problems and Solutions
    111
    11. Trouble-
    shooting
    Reception and copying problems
    Problem Solution
    The fax machine doesnt 
    receive documents 
    automatically. Make sure that the reception mode is set to FAX. If 
    you subscribe to a distinctive ring service, make sure 
    that the Distinctive Ring function is set to the correct 
    ring pattern. If you do not subscribe to a distinctive 
    ring service, make sure that Distinctive Ring is set to 
    OFF SETTING. (See 
    Distinctive Ring on page 87.)
    The power is on, but no 
    reception takes place. Make sure that the telephone line cord is plugged into 
    the TEL. LINE jack, and not the TEL. SET jack.
    The printing paper comes 
    out blank when you try to 
    receive a document. Make sure that the document is loaded properly in the 
    feeder of the transmitting machine. Make a copy or 
    print a report to confirm the printing ability of your 
    machine.
    General print quality is 
    poor. It is important to select a paper that is appropriate for 
    the thermal transfer printer in your fax. We 
    recommend using laser quality paper that has a very 
    smooth finish. Copier paper will work, but it 
    sometimes tends to yield a lighter print quality.
    The received document is 
    faint. Ask the other par ty to send higher contrast 
    documents. If the contrast is still too low, your fax 
    machine may need service. Make a copy or print a 
    report to check your machine’s printing ability.
    Received images are 
    distorted. Noise on the telephone line may cause distortion. 
    Have the other party try sending the document again.
     The print head may be dirty. See 
    Print head on page 
    106.
     Make a copy or print a repor t on your fax machine. If 
    the copy or repor t is also distorted, your fax machine 
    may need service. 
    						
    							Problems and Solutions
    112
    A received document or 
    copy prints out in strips. Make sure the operation panel and the printer 
    compartment cover under the operation panel are 
    completely closed (press down on both sides of each). 
    (To close the printer compar tment cover, grasp the 
    top of the operation panel and pull to open it, and then 
    press down on both sides of the printer compartment 
    cover.) 
    The quality of copies is 
    poor and/or black spots 
    appear. Any dirt or material on the scanning glass will cause 
    spots to appear on copies and transmitted faxes. 
    Clean the scanning glass as explained on page 108.
    Reception/copying is 
    interrupted. If reception or copying takes place continuously for a 
    long time, the print head may overheat. Turn off the 
    power and let it cool down. 
    						
    							Problems and Solutions
    113
    11. Trouble-
    shooting
    General problems
    Problem Solution
    Information cannot be 
    programmed in the fax. Make sure the fax is plugged in and the imaging film 
    and paper have been loaded. (Programming is not 
    possible if the imaging film and printing paper have 
    not been loaded.) See 
    Loading the Imaging Film and 
    Loading Printing Paper in Chapter 1.
    Nothing appears in the 
    display. Make sure the power cord is properly plugged into a 
    power outlet.
     Connect another electrical appliance to the outlet to 
    see if it has power.
    The machine does not 
    respond when you press 
    any of its keys. If a beep sound is not made when you press the keys, 
    unplug the power cord and then plug it in again 
    several seconds later.
    Automatic document 
    feeding does not work for 
    transmission or copying. Check the size and weight of the document (see 
    Transmittable Documents on page 55).
    Voice calls taken on an 
    extension phone are 
    interrupted by the fax. The fax may interrupt during a voice call if the 
    reception mode is set to TAD To prevent interruption 
    on a tone dial extension phone, press any three keys 
    on the extension phone after answering. (Note: Do not 
    enter the code to activate fax reception.)
    No reception occurs when 
    polling is attempted. Make sure you have not run out of paper.
     Make sure the transmitting machine is set to answer 
    automatically.
     If the transmitting machine has polling security, make 
    sure that your fax number has been entered both in 
    your machine and in the transmitting machine. 
    						
    							Messages and Signals
    114
    Messages and Signals
    Display messages
    Note: If you have turned on the Caller ID function, see Caller ID in Chapter 8 for 
    display messages related to Caller ID.
    CHECK PAPER SIZE The paper size setting is incorrect. Change the paper 
    size setting as explained on page 18.
    COVER  OPEN The print compar tment cover (under the operation panel) 
    is open. Open the operation panel (grasp the top and 
    pull toward you), and then press down firmly on both 
    sides of the print compartment cover to close it.
    DOCUMENT JAMMED The original document is jammed. See the following 
    section, 
    Clearing Paper Jams.
    FAX  RX  IN MEMORY A fax has been received in memory because the imaging 
    film needs replacement, you have run out of printing 
    paper, or the paper is jammed. The fax will print out 
    automatically when the problem is fixed.
    FILM END The imaging film may need replacement. Check the film 
    and replace if necessary.
    FUNCTION MODE The FUNCTION key has been pressed.
    HOLD The HOLD/SEARCH key has been pressed to put the 
    other party on hold during a phone conversation. Press 
    the HOLD/SEARCH again to take the other party off 
    hold.
    LCR DOWNLOADING The fax machine has called OpenLCR and is receiving 
    carrier rate data. This message only appears if you have 
    registered with OpenLCR.
    DOWNLOAD ERROR The fax machine was unable to download rate data from 
    OpenLCR. Try downloading the data manually as 
    explained in 
    Downloading (receiving) the rate data 
    manually on page 29.
    LINE ERROR Transmission or reception was not successful. Press the 
    STOP key to clear the message and then try again. If the 
    error persists, see 
    Line Error on page 109. 
    						
    							Messages and Signals
    115
    11. Trouble-
    shooting
    MEMORY IS FULL The memory is full. This may occur during fax reception 
    if too much data is received before the pages can be 
    printed out. If faxes have been received to memory 
    because printing is not possible (an additional message 
    will indicate the problem), resolve the problem so that 
    printing can continue (see 
    Substitute Reception to 
    Memory on page 78). If you are attempting to transmit 
    from memory, see If the memory becomes full on page 
    96.
    MEMORY PRINTING The fax is preparing to or printing out a document from 
    memory.
    NO DATA This appears if you attempt to search for an automatic 
    dialing number when none have been stored.
    NO SERVICE This appears if you haven’t registered with OpenLCR 
    and press the FUNCTION key and 7.
    NO # STORED You have tried to dial or clear a Rapid Key or Speed Dial 
    number that hasn’t been programmed (a full number 
    hasn’t been assigned to it).
    OFF HOOK This appears if you forgot to replace the handset after 
    using it to dial and send a fax. Replace the handset or 
    press the STOP key to clear the message.
    ON HOOK DIAL The SPEAKER key has been pressed and the fax 
    machine is waiting for you to dial.
    OUT OF PAPER You are out of printing paper (or the paper release plate 
    is open). Load paper as explained in 
    Loading Printing 
    Paper on page 17.
    OVER HEAT The print head has overheated. Operation can be 
    continued after it cools.
    PAPER JAMMED The printing paper is jammed. See the following section, 
    Clearing Paper Jams.
    READY TO SEND A document has been loaded and the fax machine is 
    waiting for you to begin faxing or copying. 
    						
    							Messages and Signals
    116
    RECALLING This appears if you attempt to send a fax by automatic 
    dialing and the line is busy or the receiving fax machine 
    does not answer. Your fax machine will automatically 
    reattempt the call. (See page 69.)
    SEARCH DIAL The HOLD/SEARCH key has been pressed. Press # or 
    * to search for an automatic dialing number, or press 
    the STOP key to return to the date and time display. 
    (See 
    Searching for an auto-dial number on page 67.)
    SET PAPER & 
    PRESS START KEY
    (alternating messages)Check the printing paper. If the tray is empty, add paper 
    and then press the START/MEMORY key. If there is 
    paper in the tray, make sure it is inser ted correctly and 
    then press the START/MEMORY key.
    T.A.D. TRANSFER The answering machines transfer function has been 
    turned on as explained in 
    Transfer Function in Chapter 3 
    (see page 45).
    TOTAL PAGE(S) 01 Number of pages transmitted, received, or copied.
    Audible signals
    Continuous tone 3 seconds Indicates the end of transmission, 
    reception, or copying.
    Intermittent tone 
    (3 beeps)5 seconds
    (1 second on, 1 
    second off)Indicates incomplete transmission, 
    reception, or copying.
    Rapid intermittent 
    tone35 seconds
    (0.7 seconds on, 0.3 
    seconds off)Indicates that the handset is off hook. 
    						
    							Clearing Paper Jams
    117
    11. Trouble-
    shooting
    Clearing Paper Jams
    2Remove the document.
    Clearing a jammed document
    If the original document doesn’t feed 
    properly during transmission or 
    copying, or DOCUMENT JAMMED 
    appears in the display, first try 
    pressing the START/MEMORY key. If 
    the document doesnt feed out, open 
    the operation panel and remove it.
    Important:
    Do not try to remove a document 
    without opening the operation panel. 
    This may damage the feeder 
    mechanism.
    1Open the operation panel by 
    grasping the finger hold and pulling 
    up.
    3Close the operation panel, making 
    sure it clicks into place.
    Clearing jammed printing 
    paper
    1Pull the paper release plate 
    forward and remove the paper. 
    						
    							Clearing Paper Jams
    118
    3Gently pull the jammed paper out of 
    the machine, making sure no torn 
    pieces of paper remain in the print 
    compartment or rollers.
    2Open the operation panel (grasp 
    the finger hold and pull up), and 
    then pull the release on the right 
    side of the machine forward to 
    open the print compartment cover.4Close the print compar tment cover 
    (press down on both sides to make 
    sure it clicks into place), and then 
    close the operation panel. 
    						
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