Sharp Ux 460 Plain Paper Fax With Tad Operation Manual

Chapter11Troubleshooting
Problems and Solutions
If you have any problems with your fax, first refer to the following
troubleshooting guide. If you cannot solve the problem, call Sharp’s
Customer Assistance Center at 1-800-BE SHARP.
Line error
Problem Check and remedy
LINE ERROR appears in
the display and/or a
transaction report is printed
out with COM. E- and a
number from 0 to 1, 2, 3, 4,
5, 6, or 7 in the NOTE
column.
· ·Try the transaction again. If the error persists,
check the following:
· ·Check...

Dialing and transmission problems
Problem Check and remedy
No dial tone when you pick
up the handset or press the
SPEAKER key.
· ·Make sure the handset cord is connected to the
correct jack. See 
Handset in Connections in
Chapter 1.
Dialing is not possible.
· ·Make sure the power cord is properly plugged
into a power outlet.
· ·Make sure that the telephone line is properly
connected to both the TEL. LINE jack and the
wall jack.
· ·Make sure that the fax is set to the correct
dialing mode for your...

Reception and copying problems
Problem Check and remedy
The fax machine doesn’t
receive documents
automatically.
· ·Make sure that the reception mode is set to
FAX. If you subscribe to a distinctive ring
service, make sure that the Distinctive Ring
function is set to the correct ring pattern. If you
do not subscribe to a distinctive ring service,
make sure that Distinctive Ring is set to OFF
SETTING. (See 
Distinctive Ring in Chapter 7.)
The power is on, but no
reception takes place.
· ·Make sure that...

The quality of copies is poor
and/or black spots appear.· ·Any dirt or material on the scanning glass will
cause spots to appear on copies and
transmitted faxes. Clean the fax print head and
the scanning glass as explained in Chapter 10.
Reception/copying is
interrupted.
· ·If reception or copying takes place continuously
for a long time, the print head may overheat.
Turn off the power and let it cool down.
A received document or
copy prints out in strips.
· ·Make sure the operation panel and the...

General problems
Problem Check and remedy
Information cannot be
programmed in the fax.
· ·Make sure the fax is plugged in and the imaging
film and paper have been loaded. (Programming
is not possible if the imaging film and printing
paper have not been loaded.) See 
Loading the
Imaging Film
 and Loading Printing Paper in
Chapter 1.
Nothing appears in the
display.
· ·Make sure the power cord is properly plugged
into a power outlet.
· ·Connect another electrical appliance to the
outlet to see if it has...

Messages and Signals
Display messages
Note:If you have turned on the Caller ID function, see Caller ID in
Chapter 7 for display messages related to Caller ID.
T.A.D. TRANSFERThe answering machine’s transfer function has been
turned on as explained in Transfer Function in
Chapter 2.
CHECK PAPER SIZEThe paper size setting is incorrect. Change the paper
size setting as described in 
Loading the Paper in
Chapter 1.
COVER OPENThe print compartment cover (under the operation
panel) is open. Open the operation...

LINE IS IN USEAn extension phone connected to the fax is being
used. Do not lift the fax’s handset or attempt
transmission at this time, as this will interrupt the
conversation on the extension phone.
MEMORY IS FULLThe memory is full. This may occur during fax
reception if too much data is received before the
pages can be printed out. If faxes have been
received to memory because printing is not possible
(an additional message will indicate the problem),
resolve the problem so that printing can continue...

RECALLINGThis appears if you attempt to send a fax by
automatic dialing and the line is busy or the receiving
fax machine does not answer. Your fax machine will
automatically reattempt the call. (See Automatic
Redialing
 in Sending a Fax by Automatic Dialing in
Chapter 2.)
SEARCH DIALThe HOLD/SEARCH  key has been pressed. Press
# or * to search for an automatic dialing number, or
press STOP to return to the data and time display.
(See 
Using the HOLD/SEARCH  key in Sending a
Fax by Automatic Dialing
 in...

Clearing Paper Jams
Clearing a jammed document
If the original document doesn’t feed properly during transmission or
copying, or DOCUMENT JAMMED appears in the display, first try
pressing the START/MEMORY key. If the document doesn’t feed
out, open the operation panel and remove it.
Important:
Do not try to remove a document without opening the operation
panel. This may damage the feeder mechanism.
1Open the operation panel by grasping
the finger hold and pulling up.
2Remove the document.
3Close the...

Clearing jammed printing paper
1Pull the paper release plate forward
and remove the paper.
2Open the operation panel (grasp the
finger hold and pull up), and then pull
the release on the right side of the
machine forward to open the print
compartment cover.
3Gently pull the jammed paper out of
the machine, making sure no torn
pieces of paper remain in the print
compartment or rollers.
Clearing Paper Jams
138