Sharp Ux 460 Plain Paper Fax With Tad Operation Manual

							Chapter11Troubleshooting
Problems and Solutions
If you have any problems with your fax, first refer to the following
troubleshooting guide. If you cannot solve the problem, call Sharp’s
Customer Assistance Center at 1-800-BE SHARP.
Line error
Problem Check and remedy
LINE ERROR appears in
the display and/or a
transaction report is printed
out with COM. E- and a
number from 0 to 1, 2, 3, 4,
5, 6, or 7 in the NOTE
column.
· ·Try the transaction again. If the error persists,
check the following:
· ·Check the hookup. The cord from the TEL. LINE
jack to the wall jack should be no longer than six
feet.
· ·Make sure there are no modem devices sharing
the same telephone line.
· ·Check with the other party to make sure their fax
machine is functioning properly.
· ·Have your telephone line checked for line noise.
· ·Try connecting your fax to a different telephone
line.
· ·If the problem still occurs, your fax machine may
need service.
11.Trouble-
shooting
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							Dialing and transmission problems
Problem Check and remedy
No dial tone when you pick
up the handset or press the
SPEAKER key.
· ·Make sure the handset cord is connected to the
correct jack. See 
Handset in Connections in
Chapter 1.
Dialing is not possible.
· ·Make sure the power cord is properly plugged
into a power outlet.
· ·Make sure that the telephone line is properly
connected to both the TEL. LINE jack and the
wall jack.
· ·Make sure that the fax is set to the correct
dialing mode for your telephone line. See Option
Setting 8 in Chapter 8.
The power is on, but no
transmission takes place.
· ·Make sure that the receiving machine has fax
paper.
· ·Make sure that the telephone line cord is
plugged into the TEL. LINE jack, and not the
TEL. SET jack.
· ·If the receiving machine is in manual mode with
no attendant, reception will not be possible.
· ·If the receiving machine is not a Sharp model,
make sure it is G3 compatible.
· ·Check the display for error messages.
· ·Pick up the handset and check for a dial tone.
Nothing is printed at the
receiving end.
· ·Make sure that the document for transmission is
placed face down in the feeder.
A distorted image is
received at the other end.
· ·Noise on the telephone line may cause
distortion. Try sending the document again.
· ·Make a copy of the document on your fax. If the
copy is also distorted, your fax may need
service.
Problems and Solutions
130 
						

							Reception and copying problems
Problem Check and remedy
The fax machine doesn’t
receive documents
automatically.
· ·Make sure that the reception mode is set to
FAX. If you subscribe to a distinctive ring
service, make sure that the Distinctive Ring
function is set to the correct ring pattern. If you
do not subscribe to a distinctive ring service,
make sure that Distinctive Ring is set to OFF
SETTING. (See 
Distinctive Ring in Chapter 7.)
The power is on, but no
reception takes place.
· ·Make sure that the wall jack is connected to the
TEL. LINE jack, and not the TEL. SET jack.
The printing paper comes
out blank when you try to
receive a document.
· ·Make sure that the document is loaded properly
in the feeder of the transmitting machine. Print a
report or make a copy to confirm the printing
ability of your machine.
General print quality is poor.
· ·It is important to select a paper that is
appropriate for the thermal transfer printer in
your fax. We recommend using laser quality
paper that has a very smooth finish. Copier
paper wi ll work, but it sometimes tends to yield a
lighter print quality.
The received document is
faint.
· ·Ask the other party to send higher contrast
documents. If the contrast is still too low, your
fax may have a problem. Print a report or make
a copy to check your fax’s printing ability.
Received images are
distorted.
· ·Noise on the telephone line may cause
distortion. Have the other party try sending the
document again.
· ·The print head may be dirty. See Fax print head
in Chapter 10.
· ·Make a copy of another document on your fax. If
the copy is also distorted, your fax may need
service.
11.Trouble-
shooting
Problems and Solutions
131 
						

							The quality of copies is poor
and/or black spots appear.· ·Any dirt or material on the scanning glass will
cause spots to appear on copies and
transmitted faxes. Clean the fax print head and
the scanning glass as explained in Chapter 10.
Reception/copying is
interrupted.
· ·If reception or copying takes place continuously
for a long time, the print head may overheat.
Turn off the power and let it cool down.
A received document or
copy prints out in strips.
· ·Make sure the operation panel and the printer
compartment cover under the operation panel
are completely closed (press down on both
sides of each). (To close the printer
compartment cover, grasp the top of the
operation panel and pull to open it, and then
press down on both sides of the printer
compartment cover.)
Problems and Solutions
132 
						

							General problems
Problem Check and remedy
Information cannot be
programmed in the fax.
· ·Make sure the fax is plugged in and the imaging
film and paper have been loaded. (Programming
is not possible if the imaging film and printing
paper have not been loaded.) See 
Loading the
Imaging Film
 and Loading Printing Paper in
Chapter 1.
Nothing appears in the
display.
· ·Make sure the power cord is properly plugged
into a power outlet.
· ·Connect another electrical appliance to the
outlet to see if it has power.
The machine does not
respond when you press
any of its keys.
· ·If a beep sound is not made when you press the
keys, unplug the power cord and then plug it
back in several seconds later.
Automatic document
feeding does not work for
transmission or copying.
· ·Check the size and weight of the document (see
Transmittable Documents in Chapter 2).
Voice calls taken on an
extension phone are
interrupted by the fax.
· ·The fax may interrupt during a voice call if the
reception mode is set to TAD To prevent
interruption on a touch-tone extension phone,
press any three keys on the extension phone
after answering. (Note: Do not enter the code to
activate fax reception.)
No reception occurs when
polling is attempted.
· ·Make sure you have not run out of paper.
· ·Make sure the transmitting machine is in
automatic reception mode.
· ·If the transmitting machine has polling security,
make sure that your fax number has been
entered both in your machine and in the
transmitting machine.
11.Trouble-
shooting
Problems and Solutions
133 
						

							Messages and Signals
Display messages
Note:If you have turned on the Caller ID function, see Caller ID in
Chapter 7 for display messages related to Caller ID.
T.A.D. TRANSFERThe answering machine’s transfer function has been
turned on as explained in Transfer Function in
Chapter 2.
CHECK PAPER SIZEThe paper size setting is incorrect. Change the paper
size setting as described in 
Loading the Paper in
Chapter 1.
COVER OPENThe print compartment cover (under the operation
panel) is open. Open the operation panel (grasp the
top and pull toward you), and then press down firmly
on both sides of the print compartment cover to close
it.
DOCUMENT JAMThe original document is jammed. See the following
section, 
Clearing Paper Jams.
FAX RX IN MEMORYA fax has been received in memory because the
imaging film needs replacement, you have run out of
printing paper, or the paper is jammed. The fax will
print out automatically when the problem is fixed.
FILM ENDThe imaging film may need replacement. Check the
film and replace if necessary.
FUNCTION MODE The FUNCTION key has been pressed.
HOLDThe HOLD/SEARCH key has been pressed to put
the other party on hold during a phone conversation.
Press the HOLD/SEARCH again to take the other
party off hold.
LINE ERRORTransmission or reception was not successful. Press
STOP to clear the message, and then try again. If the
error persists, see 
Line Error in Problems and
Solutions
 in this chapter.
Display Messages
134 
						

							LINE IS IN USEAn extension phone connected to the fax is being
used. Do not lift the fax’s handset or attempt
transmission at this time, as this will interrupt the
conversation on the extension phone.
MEMORY IS FULLThe memory is full. This may occur during fax
reception if too much data is received before the
pages can be printed out. If faxes have been
received to memory because printing is not possible
(an additional message will indicate the problem),
resolve the problem so that printing can continue
(see 
Substitue Reception to Memory in Chapter 3). If
you are attempting to transmit from memory, see
Sending Documents from Memory in Chapter 7.
MEMORY PRINTINGThe fax is preparing to or printing out a document
from memory.
NO DATAThis appears if you attempt to search for an
automatic dialing number when none have been
stored.
NO # STOREDYou have tried to dial or clear a Rapid Key or Speed
Dial number that hasn’t been programmed (a full
number hasn’t been assigned to it).
OUT OF PAPERYou are out of printing paper (or the paper release
plate is open). Load paper as described in 
Loading
Printing Paper
 in Chapter 1.
ON HOOK DIALThe SPEAKER key has been pressed and the fax is
waiting for you to dial. (To return to the date and time
display, press the SPEAKER key again.)
OVER HEATThe print head has overheated. Operation can be
continued once it cools.
PAPER JAMMEDThe printing paper is jammed. See the following
section, 
Clearing Paper Jams.
READY TO SENDA document has been loaded and the fax is waiting
for transmission or copying instructions.
11.Trouble-
shooting
Display Messages
135 
						

							RECALLINGThis appears if you attempt to send a fax by
automatic dialing and the line is busy or the receiving
fax machine does not answer. Your fax machine will
automatically reattempt the call. (See Automatic
Redialing
 in Sending a Fax by Automatic Dialing in
Chapter 2.)
SEARCH DIALThe HOLD/SEARCH  key has been pressed. Press
# or * to search for an automatic dialing number, or
press STOP to return to the data and time display.
(See 
Using the HOLD/SEARCH  key in Sending a
Fax by Automatic Dialing
 in Chapter 2.)
TOTAL PAGE(S) 01 Number of pages transmitted, received, or copied.
Audible signals
Continuous tone 3 secondsIndicates the end of
transmission, reception, or
copying.
Intermittent tone
(3 beeps)5 seconds
(1 second on, 
1 second off)Indicates incomplete
transmission, reception, or
copying.
Rapid intermittent tone35 seconds
(0.7 seconds on, 
0.3 seconds off)Indicates that the handset is
off hook.
Display Messages
136 
						

							Clearing Paper Jams
Clearing a jammed document
If the original document doesn’t feed properly during transmission or
copying, or DOCUMENT JAMMED appears in the display, first try
pressing the START/MEMORY key. If the document doesn’t feed
out, open the operation panel and remove it.
Important:
Do not try to remove a document without opening the operation
panel. This may damage the feeder mechanism.
1Open the operation panel by grasping
the finger hold and pulling up.
2Remove the document.
3Close the operation panel, making sure
it clicks into place.
Click!
11.Trouble-
shooting
Clearing Paper Jams
137 
						

							Clearing jammed printing paper
1Pull the paper release plate forward
and remove the paper.
2Open the operation panel (grasp the
finger hold and pull up), and then pull
the release on the right side of the
machine forward to open the print
compartment cover.
3Gently pull the jammed paper out of
the machine, making sure no torn
pieces of paper remain in the print
compartment or rollers.
Clearing Paper Jams
138