Sharp Mx2310u User Guide

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GENERAL PROBLEMS
PROBLEMS RELATED TO MACHINE OPERATION
 Specified machine functions cannot be used.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..8-39
 The operation panel cannot be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-39
 Printing is not possible or stops during a job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-40
 The...

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OTHER PROBLEMS
 Preview images or thumbnail images do not appear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-47
 The touch panel screen is difficult to view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-47
 You were logged out without having performed logout yourself.  . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-47
 You forgot the administrator password.  . . . . . . . . . . . . ....

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PROBLEMS RELATED TO MACHINE OPERATION
ProblemPoint to checkSolution
Specified machine 
functions cannot be 
used.Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that 
you can use and page counts may be restricted in your 
user settings.
The operation panel 
cannot be used.Is the main...

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Printing is not 
possible or stops 
during a job.Is a tray out of paper?Add paper as instructed by the message in the 
touch panel.
Is the machine out of toner?Replace the toner cartridge.
When toner runs low, a message will appear to inform 
you that the toner cartridge must be replaced. To 
replace the toner cartridge, see MAINTENANCE 
(page 1-49) in 1. BEFORE USING THE MACHINE.
Has a paper misfeed occurred?Remove the misfeed as instructed by the message 
in the touch...

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PROBLEMS RELATED TO PAPER FEEDING AND 
OUTPUT
ProblemPoint to checkSolution
 The original misfeeds 
(automatic document 
feeder).Is too much paper loaded in document 
feeder tray?Make sure that the stack of paper in the tray is not 
higher than the indicator line.
Is the original a long original?When using the automatic document feeder to scan 
a long original, set the scan size to [Long Size].
(Note that long originals cannot be copied using the 
copy function.)
Is the...

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The paper misfeeds.Is A5 (5-1/2 x 8-1/2) size paper 
loaded?When loading A5 (5-1/2 x 8-1/2) size paper, place 
the paper in the horizontal (A5R (5-1/2 x 8-1/2R)) 
orientation.
Has the correct paper size been set?If you are using a special size, be sure to specify the 
paper size.
If the size of paper loaded in a tray was changed, be 
sure to check the paper size setting.
➞System Settings > Paper Tray Settings > Tray 
Settings
Did you add paper to the bypass tray?When adding...

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PROBLEMS RELATED TO QUALITY / PRINT RESULTS
ProblemPoint to checkSolution
Lines appear in the 
scanned image.Are the scanning areas of the document 
glass or automatic document feeder 
dirty?Clean the scanning areas of the document glass or 
automatic document feeder.
☞1. BEFORE USING THE MACHINE 
MAINTENANCE (page 1-49)
Is the bypass feed roller dirty?Clean the surface of the bypass feed roller.
☞1. BEFORE USING THE MACHINE 
MAINTENANCE (page 1-49)
Smudges appear on...

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Part of the image is 
cut off.Has the correct paper size been set?If you are using a special size, be sure to specify the 
paper size.
If the size of paper loaded in a tray was changed, be 
sure to check the paper size setting.
➞System Settings > Paper Tray Settings > Tray 
Settings
Was the original placed in the correct 
position?If you are using the document glass, be sure to 
place the original in the far left corner of the 
document glass.
☞1. BEFORE USING THE MACHINE...

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PROBLEMS RELATED TO PERIPHERAL DEVICES
ProblemPoint to checkSolution
The connected USB 
device cannot be 
used.Is the USB device compatible with the 
machine?Ask your dealer if the device is compatible with the 
machine.
Is the connected USB device 
recognized correctly?Use USB-Device Check in the system settings to 
check whether or not the device can be recognized.
➞System Settings > USB-Device Check
If it is not recognized, connect it once again.
The connected USB 
memory...

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Stapling does not take 
place.Is the paper type setting of the tray 
selected in the printer driver set to a 
paper type that cannot be stapled?Check the paper type settings in the machine and select 
a tray that has paper that can be used for stapling*. 
Click the [Tray Status] button in Paper Selection on 
the [Paper] tab of the printer properties window and 
check the paper type setting of each tray.
* Stapling is not possible on labels, tab paper, 
transparency film, or...